Milgard Service

Milgard Service

At Milgard, we stand behind every window and patio door we build. If something covered by our Full Lifetime Warranty needs attention, Milgard's factory-trained technicians go out and make it right. We are committed to excellent service. Don't just take our word for it, here is what our customers say about us!

Milgard Service 4.7 5 5764 7828
I am glad I have Essence windows Having bought high end windows before and working as a contractor I can honestly say having these windows installed is very nice insurance that you will be taken care if you have any issues. I get compliments from neighbors I have never even meet before! Thanks for the great service from a local Oregon company. Mike G October 21, 2014
good service i have several homes with milgard windows we had some issue with a batch of windows we had put in 2001 with low e failure Aron in the slc warranty department sent some one out resolved the issue right away. THANKS FOR THE GOOD WORK ARON October 21, 2014
The Personal are great to work with!!!!!!!!! i am a custom home builder and this repair was on my own home, i have used Milgard for many years and they always come thru with good service, it may take several trips and take some time getting it done but they always get it done and stand behind there product, I just tell my clients don't worry about the service it takes time but it will get done. October 21, 2014
Service was fast and efficient. Technician communicated enroute and, upon arrival, performed the replacement quickly and efficiently. He was fast, efficient and conducted himself in a very professional manner. October 21, 2014
Service of window was fast. Wait time to have window serviced was a little long, butwhen service man came the job was done in a very quick maner and professional Tom Elliott October 20, 2014
Wrong attitude for pr satisfaction I had an appointment set up for warranty install. Got back home 30 mins. prior and found that the tech had been here and gone 1 hour early. Called to get him back and also the shop and neither could get it done. After a few phone calls to shop and tech and getting very upset I finally got them to reschedule for 3 days later. Not very cool when I had everything moved as asked and was ready for the work to be done. The email appointment was as I said at 4:30 pm and they said it had been changed to 3. No phone call, voice mail or email to my home, my email or to my cell. Very poor on your part. On the following Monday when a tech came a 9 am as rescheduled he had somewhat of an attitude and before leaving didn't even check to make sure the windows looked their best. I had to go over them to clean off numbers smudges. Not the best of service in my opinion. I am used to techs coming into my home and putting on shoe covers and making sure the work site is more clean than we arrived. That's how I was taught and that's how I have always left a work site. Milgard is the Cadillac of windows in my book but this past weekend was not the best experience in PR. this is why my friend who is a general contractor and installed these windows some years ago used to us Milgard changed to another vendor because this became more the norm than he was will to put up with. October 20, 2014
Show up when you say you will! The phone rep scheduled, on 3 separate occasions, to have the service tech arrive between 7 and 9am. On all 3 occasions, they managed to screw it up. The first, they didn't show at all - I took that whole day off of work and didn't get paid while I waited around the house for NOTHING! The second, they called the night before and said they'd arrive between 12-2pm - I called and said don't bother, I only took the morning off of work for the 7-9am window I was given and had to leave at 11:30. They came anyway and had to leave. On the third, even after getting the phone rep to PROMISE we'd get the first appointment at 7am (I was pretty angry at this point#, they didn't show up until afternoon. My husband took the morning off of work but ended up having to take the whole day! Each time I called, I provided the BEST phone number to reach me, and every time they called to confirm #a different service time than promised), they left the message on the WRONG phone. The level of disrespect for other people's schedules is outrageous! Clearly my time is not worth anything to these people. The windows eventually got replaced, but it took 11 months and 2 1/2 missed work days. After the last issue, I asked the phone rep to have her supervisor's manager call me. It's been a week and I'm still waiting.... I won't hold my breath for that call! The service tech was great, but the rest of the horrible experience overshadowed that. October 20, 2014
excellent warranty service! Service tech Leo arrived on time and replaced the glass in less than 20minutes. He also lubricated the window track so it works like new! Leo was very professional and did an excellent job. October 20, 2014
You cannot argue with the best!!!!!!!!!!!!!!!!!!!!!!!!!!! The two men who came to my home were very professional, offered me advise, timely with the repairs, ask if I needed them to check any other windows or doors and ask to verify the new like performance of the repairs for customer satisfaction. I have had Milgard windows and doors for 14 years. First time I called for service. It was a wise investment for a lifetime of service. Thank you Milgard for properly training your technicians on window and door technology and customer care. I will always buy MILGARD!! You ROCK. October 20, 2014
Appreciate Accommodating Hours I was told that the serviceman would be here between 7:30 & 9:30 a.m. Those hours were not satisfactory with my schedule. After having to delay the service for the second time because of the hours, they finally scheduled an afternoon appointment which was compatible with my schedule. October 19, 2014
Great service. Excellent service. Prompt arrival. Friendly serviceman. Very satisfied... Good business to work with. Very happy with my new windows. October 18, 2014
Quality Service I was originally going to buy one of those cheap $400 sliding doors from the local contractor supply warehouses but after doing my research I chose a Milgard Vinyl sliding door instead and I am glad i did. Not only does the door look great but when the door was installed initially and the sliding door wouldn't close properly, I called Milgard and they offered to send out a Service Tech for free and fix it after installation was complete. The in-home service tech was professional and got the door to slide super smooth. I definitely recommend Milgard for Windows and Doors. As the old saying get what you pay for... October 18, 2014
This is why I like Milgard window service...outstanding. We installed Milgard windows when we did our home remodel more than 16 years ago, and my experience getting service/replacements has been excellent. This was the third time I have had them come to fix a window that "expired" and while it took some time to get "on the schedule" through a few phone calls, the technicians were absolutely prompt and professional. They know their stuff, are efficient and communicate well, and get the job done. Thank you, thank you. October 18, 2014
Professional service. All correspondence/communication was professional and the installers came and left with no trace of them ever being here. October 18, 2014
Lifetime Warranty is Real! It's so nice to see a company that stands behind its product, and maintains a stash of replacement parts to fix even the oldest of products. Works better than new because the tech repaired our sliding patio door handle and then cleaned and adjusted the door to provide smooth operation, October 18, 2014
Top notch! The warranty is great and the service is very good. I will only buy Milgard from now on. October 17, 2014
I appreciate your service Thank you, Milgard, for your support with my concern and your professional service to help me solve my issue. Your customer service representatives did a great job listening to my problem and the service technicians were professional, knowledgeable and considerate while in my home. Thank you again! October 17, 2014
Excellent service. Very diligent staff. We had problems with some windows in my mother in law's home that needed to be resolved before selling the home, since the warranty only covers the original owner of the windows. The Milgard staff in Portland were very responsive and very diligent in making sure that our needs were met. They even honored the warranty for the new home owners since the installation could not be scheduled before closing escrow. The service was impeccable and met the highest standards of excellence. I will not hesitate to purchase Milgard windows over other brands in the future, based on this experience. October 17, 2014
Technician was prompt and courteous. Technician arrived within scheduled time period and was very helpful. He fixed the problem and also helped with some other Milgard windows that were sticky. October 17, 2014
Great service. Took a little longer than I expected between the phone call and the service date,but when the technician arrived, he was very helpful and explained how the windows worked, etc. He was very professional and courteous. We love our windows and they have made quite a difference in the insulating qualities of our house. Thank you. October 17, 2014
Great Windows! We recently replaced our old aluminum windows with Milgard Vinyl double pane. We love the windows, the service we recieved from purchase all the way to the install. The team was courteous, professional, prompt. The windows look and work great. I would definitely recommend Milgard to anyone looking to replace their windows or patio doors. October 16, 2014
Will only buy Milgard windows for my homes. Outstanding service. We remodeled our home in 2005, replacing all the windows in our 3800 square foot home. I didn't register anything with Milgard. In 2014, I noticed that two of the window's seals had broken. I called the factory not knowing what to expect. My contractor had sent in the information. They had records of every single window in my home. They instructed me how to read the number on the window, which they used to pull up all the specifics regarding the windows. They scheduled the new window installation during the same initial call and it didn't cost me a penny. They installers came this morning (on time) and were done in under an hour. These were big windows. I'll never buy another window unless it is a Milgard. October 16, 2014
Always the best we have nothing but raves and the greatest respect for the service from Milgard windows people October 16, 2014
Very prefessional I'm very satisfied with the service work performed. Very respectful of my home, work performed quickly and professionally. Thank you October 16, 2014
Great service by tech in replacing window. Poor administrative customer service. Tech did a great job of replacing a defective section of a window. I just took over three and a half months to get it done. October 16, 2014
Very happy with your service! By locating the installation code, in between the glass, communicating about size and style were a breeze. The prompts on the request for service helped with articulating the part in question. The technician arrived right on time, had all the information and tools and replaced our fogged window without question in about 15 minutes. While there, he made an adjustment to another Milgard window that I was having trouble closing. We are really glad we chose Milgard when we replaced all the windows in our house at the coast. October 16, 2014
Terrible I hope no one has to go through what i did. I started the project of replacing the glass on one of my windows in May of 2014 and ended it in October of 2014. When ever I called and left the message for the manager he never called me back.They came out 4 time and brought the wrong glass every time. October 15, 2014
Superior Tech! The tech who came out to replace our window was really great!!!! Fast & efficient, that's what you wish for in a service person. October 15, 2014
Window warranty We have had a few Milgard windows fail over the years (out of dozens in our home), losing the airtight seal between the double-pane layers. Milgard has always stood behind its warranty and expeditiously serviced every problem that has arisen. Our local service tech, Greg, is wonderful. October 15, 2014
Exceptional Service! From the initial contact to resolution, the service we received was exceptional. I could not be more pleased. Thanks so much! October 15, 2014
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