Milgard Service

Milgard Service

At Milgard, we stand behind every window and patio door we build. If something covered by our Full Lifetime Warranty needs attention, Milgard's factory-trained technicians go out and make it right. We are committed to excellent service. Don't just take our word for it, here is what our customers say about us!

Milgard Service 4.7 5 6038 8186
I am super impressed with Milgard! With one call we got our windows repaired from a fast and friendly service tech! You made this easy. Thank you! November 24, 2014
Home owner missed appointment because of emergency. 8 weeks to reschedule to fix something that is on your end to begin with. That is not customer service that is customer abuse. November 24, 2014
In home fine but telephone response and scheduling were poor When I called in no-one can find which center services my home was in. I live in CA in Newport Coast ( Beach) and they could not find the 92657 Zip " because there are so many" . I got subsequently sent to the Simi Valley center several times despite the fact I told them it was the Temecula Center in needed.... The wait time for an appointment was almost two months which is too long and the woman on the phone did not know the product line. That said the in-house part when very well and the tech was very helpful - thanks! November 24, 2014
Very glad I bought Milgard Windows I am very satisfied with the service from Milgard. I re-hab houses and always have used Milgard windows. I had a deadline to meet and Milgard stepped up to the plate and my house is ready. Thank you. November 24, 2014
great service one of the original windows did not fit based on the measurements I was asked to provide. this resulted in a one month delay to get another window made. if a professional milgard measurement had been made first this could have been avoided. November 24, 2014
Bowed window causing it to catch while closing Problem remedied by installing new pane, stiffened by adding additional piece of glass. The door is harder to open. I remain hopeful the additional weight wont compromise the rollers. November 24, 2014
The service was beyond superb The first person arrived on time and went right to work. Fixed two windows that had come off the track then measured window to be replaced. Very clean and nicely dressed. Finished in less that 20 minutes. Installer for window was so patient with my barking elderly dog. He went right to work, dismantled and replaced window. Both were very friendly and very knowledgeable Thank you Milgard. Your service is le creme de le creme November 23, 2014
No updates When the tech showed up he only checked one window that was sticking but we have another one.Also it's been well over a month and no updates on ordered parts or their installation.So were are a bit frustrated at this point.Thank you November 23, 2014
Super-fast, clean, friendly service Love Milgard. Great, no-questions-asked repair. Friendly, prompt, skilled service. November 23, 2014
Milgard honored warranty! The service department followed through with scheduled delivery time. The technician was on time and professional. The problem was resolved in a timely manner. November 23, 2014
A window repair. I'm not very happy. I've been waiting for a month for my window replacement, which I've already paid for. I was told via email a date on which the repair technician would come. They showed up a day later with out any Notification. The technician was not the friendliest and some what rude. Only to find out the made was to small. I have yet to hear back from them on when I can expect my broken window fix. Is this how you do Business? November 22, 2014
Lifetime warranty may take a lifetime to get fixed. We had two issues - a stuck window on a double hung and a crank came off an awning window. Both needed replacement parts. THAT service call was great. Tech was able to diagnose the issue and said he'd order the parts.... The first time i stayed home from work for the appt, I got a call that morning saying the parts didn't make the truck, and I'd be rescheduled. I wasn't. So after a month I called to schedule the appt for the fix, which required another month to get. I wasn't able to keep that appointment due to work reasons, but the office advised they had a special Sat open as i'd need two techs, and that date worked out great. Very appreciative of the Sat option! The techs came and...they only had one of the 2 parts. The double hung part wasn't needed he said. Just silicon. No..i think there is a part that was supposed to be ordered.....Silicon didn't fix the issue so the 2nd tech looked at it. yup. part needs to be ordered. Apparently it wasn't. Now once again I will wait for someone to call and set up an appointment.....Hopefully by summer the window will be fixed. November 22, 2014
Great customer service and warranty. our home is 20 + years old. Had a leak in one of our large family room windows. No problem, set an appointment. Milgard service rep showed up, window was replaced. Just that simple. Excellent customer service and warranty follow through. November 22, 2014
Replaced window lites damaged by condensation From the scheduling of the initial call to the tech performing the repairs, Milgard exceeded all my expectations. Very satisfied. November 22, 2014
A pleasure Omar has made this an easy process. Our contractor had left the area and it took me a bit of imagination to figure out how to get in touch w/ service. They found my plea online and followed up. The professional they sent, Omar, has done a fabulous job for us. Likeable, on time, knowledgeable and polite. What more can you ask? November 22, 2014
Great service! The service tech came at the exact time that was scheduled! He was very considerate of being in our home. He cleaned up his mess as he went and finished the replacement in no time at all. The warranty on these windows is great. Thank you Milgard! November 22, 2014
Window Repair We called and reported that one of our windows was cloudy and hazy - stuff was inside the window. They came and fixed it. We travel a lot and just got back home to see it for the first time. If they came when they said they were and replaced it the new window is just like the old one. It is cloudy and hazy and the stuff in the middle looks awful. Since we were not here and have not heard anything at all about the window we just assumed they came and fixed it. We had our neighbor come up and unlock the door on the day they said they would be here so he could get inside to do whatever was necessary. We are totally dissatisfied. My husband has called Milgard today and left a message that we need to speak to someone about this. November 22, 2014
Once again, great service We have had our windows & doors for 15 years now, the service when needed has been excellent. Never question regarding cost as the warranty has always covered it. I would without hesitation buy Milgard windows again for any future work. November 21, 2014
Pleasent, know what to do to correct, clean up after. If your the original, you can't go wrong with Milgard, they stand behind their products lifetime. Excellent service, excellent quality. November 21, 2014
excellent prompt and quick service. professional service reps. November 21, 2014
The service from the field tech working on my doors was excellent. I was disappointed in not receiving a call from Milgard before they made an appointment for the warranty repair. I explained to Home Depot that I had an emergency (because the door would not lock) and should have been called by Milgard to confirm an appointment. The tech that made the repairs was excellent and fixed the problem of not locking properly as well as the gouge in the door handle. Thank you November 21, 2014
Great service To my delight, everything worked just as promised when promised. November 21, 2014
World Class Customer Service, Milgard It was a real pleasure to treated to such awesome customer service by Milgard. It's refreshing to find a company that actually stands behind its' lifetime warranty of its excellent products. I certainly do not regret having purchased Milgard thermal pane windows 15 years ago. I had 2 window panes, out of 43 install panes that had a minor moisture ingression between the window panes. After contacting Milgard via internet, a customer service representative responded within the next day, sent a technician to assess the situation and eventually replaced the 2 window panes within 2 weeks. In addition, the technicians replaced some worn out window counterbalance sliders, which were not reported in the initial contact, but discovered when the service technician investigated. The service technicians were prompt on keeping the appointments that were set up, were friendly, knowledgeable, courteous, and professional. The replacement was very fast and completely satisfactory. And all this was done under their lifetime warranty coverage. I have never had this level of service, even when I have to pay for the service upfront. November 21, 2014
All parts of this service problem were extremly well done! Will continue to recommend your Company as a outstanding company! November 21, 2014
Overall - service was excellent After reminding one of the techs to remove his engineer boots that had snow on them all was great. We had two windows replaced - one small and one large. Work was fast - windows were sparkling clean - nothing in the house was disturbed - techs left both areas clean. November 21, 2014
Fantastic service! Our experience was so good it raised our confidence in Milgard. We are now much more likely to recommend these windows in the future. November 21, 2014
Milgard after-sale service is still good! Even though Milgard no longer does its own after-sale product service, and contracts it out to third-party providers, they seem to be doing a pretty good job of selecting the folks who actually provide the service. The guys showed up a little early, came with all equipment and supplies to do the job, and weren't bashful about listening to my ideas. Even better, after the job was completed, I have had no leaks from our triple skylight. Yay, Milgard! November 20, 2014
This service was more than great. We have had a many service reps visit our home over the years but this is the first time we can say the service was truly outstanding. He was here for just a little more than an hour, but during that time he replaced 4 windows, repaired the locks on 5 other windows and fixed sticking door. Everything he did was first class and his manors were the best. November 20, 2014
Awesome Warranty/Customer Service 5 Stars Very professional on time. Verified window size and removed damaged sash replaced with new one. Trully worry free. Thank You Milgard. November 20, 2014
Over a month later - windows still not fixed Approximately October 15, I tried to find service contact information on your website. Two weeks later, after making multiple online requests for service and no response, I called the installer who initially installed my windows. He gave me a number where I could actually talk to a person. Your service rep said that they would ship me the parts and I could fix it myself rather than wait three weeks for service. We agreed that if I was successful fixing it myself I would cancel the service appointment. The parts never arrived, but today the repairman arrived - without the correct parts. Now it is going to be another MONTH before I can get another appointment for repair. On a separate issue, I requested some spare locks because they are always breaking - and she sent entirely the wrong parts. I can't imagine how this could go much worse. November 20, 2014
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