Milgard Service

Milgard Service

At Milgard, we stand behind every window and patio door we build. If something covered by our Full Lifetime Warranty needs attention, Milgard's factory-trained technicians go out and make it right. We are committed to excellent service. Don't just take our word for it, here is what our customers say about us!

Milgard Service 4.7 5 4525 6139
extremely pleased Am very pleased with the promptness and professionalism of Milgard. Would recommend them to anyone looking for windows. March 26, 2014
What is wrong with you??? I'm a General Building Contractor that has purchased over 1,000 of your windows and doors. On a current project 2 of 3 windows were sent out with the wrong hardware. After 3 months, 30+ phone calls from the architect and me, and a dozen broken promises from your utterly incompetent customer service I'm still missing a handful of parts. I am beyond frustrated. You are not the only window and door manufacturer. Start acting like it! March 26, 2014
The service was great! The techs were on time, and repaired my window very quickly. They also resolved another problem I had as well. March 25, 2014
Absolutly amazing!!! Our windows were 12 years old. We called the warranty dept. and they took the time to find us in their computer system and help us identify the glass that needed replacement and scheduled a tech to come out and replace it. All under warranty!!!! The tech was clean, on time and very polite. I would not use anything but Milgard ever! D.S. Lakeside,ca March 25, 2014
window replacement I found the first phone call to go very smoothly. I did get a date that the work would be done on the first phone call. The gentleman that came to my house was here all of 20 minutes. He was very polite and punctual. Thank you for replacing our window! March 24, 2014
Dave did an excellent job, great service rep! Dave and the other person that came with him where both very good. Both are a wonderful asset for Milgard. March 24, 2014
Lifetime Guarantee is Honored We've had our windows for 10 years. Recently, we had 3 windows with failed seals between the layers of glass. That is normal for most windows. But, unlike other manufacturers, Milgard stand behind its windows for a lifetime. Thanks Milgard for being a reliable vendor! March 22, 2014
Professionalism and service were awesome! One window in our home was broken due to a flash flood. I initially reached service representative Arik Holt by calling the number on your website. When he called me back, he was extremely helpful through the whole process of ordering the windows and scheduling the installation. Because the process took quite awhile to complete due to the difficulty in locating the line item number, Arik gave us a great deal on the window panes. The service techs Mark Stephens and Tom Dobbs were very professional and installed the new glass within minutes of arrival. Overall I believe its some of the best customer service I have received in dealing with any company. I would definitely recommend Milgard to anyone. March 22, 2014
Great service Thank you for the excellent service we received regarding our broken window due to the weather. We were surprised that the replacement was of no cost to us since we purchased them for our whole house in 2001. The technician was prompt, knowledgeable, friendly and had the window replaced quickly. We are so glad we chose Milgard Windows. Great company and quality!! March 21, 2014
Bob is always professional and possesses the skills to correct any problem, but could not complete assignment.. Bob did an excellent job replacing stuck window springs, but could not complete the assignment, because the glass provided by the company was the incorrect size. He needs to return with the correct glass for the job. March 21, 2014
Impressive Service! This door is several years old and the latch/lock pin broke off. Even with the age Millgaurd was quick, friendly, and willing to come and replace the part. Very Impressed with their service! March 21, 2014
Incorrect replacement glass ordered still waiting on correct ones The tech is very nice and professional but their is a problem somewhere in the process. Either the tech does not capture enough or the correct information when ordering the replacement glass or the factory does not produce what is on the replacement order. From a customer perspective, it doesn't matter where the problem is, it is just that the replacement time gets elongated. It would be nice if they actually got it right the first time. Both times that we have needed to have the glass replaced, there have been issues. When they have the proper glass, they are able to quickly replace it and without making a mess. The installer is very efficient. March 21, 2014
Service was excellent! My only slight complaint would be that it took over three weeks to get someone out to the house. March 21, 2014
Service request available only via internet On March 2nd I called Milgard about a service request. I was told that Milgard only accepts requests for service via their website. The next day I filled out the form on the website and submitted it. Two days later I received a response asking me to answer, in narrative form, the same questions I had answered with the first form. I responded. The next day I received a response TELLING ME that my repair date would be March 20, and that on March 19th someone would call to TELL ME the time of my appointment. Instead of 6 days to process my request, a ten-minute phone conversation could have answered all the necessary questions from a repair perspective as well as given me a choice in the date and time of service. As for the technician and the repair process, I can't comment. I was unable to be home between 1-3 on that date (some people have to work during the day!) so I had to ask someone else to be there to meet the technician. Totally dissatisfied with your service procedures! March 20, 2014
I'm impressed! Nice to see a company that not only manufactures excellent quality products, but backs them so well. Very responsive, professional, and cordial service from the regional office to the great service tech. March 20, 2014
had to leave phone message Casement window foldable crank failed to properly engage in hex. Called and waited for response, after waiting 5 min to talk to someone, left message requesting a replace crank. A few days later the crank showed up in the mail. Bottom line, nice to talk to someone, however, that failed. That said, the part showed up in mail and worked fine. March 20, 2014
Great professional service. The in-home service techs were very professional and efficient, with good follow through on questions and problem solving. I have recommended them to several people. March 20, 2014
Excellent service I was especially impressed by the professionalism, yet friendly service of the Service Tech. I also liked the way Milgard sent us his name and a picture so we knew exactly who to expect. I would never hesitate to recommend your windows to anyone. March 20, 2014
Window was fixed exactly on time When the window broke I heard that Milgard would repair the window at no charge, which was past the 1 year warranty I am used to. They scheduled the repair, sent an e-mail reminder/confirmation and the window was fixed on that exact time and date. Thanks! March 18, 2014
They don't honor their warranty! They don't honor their warranty for second owners even though their website specifically says that they will automatically extend full warranty coverage for 10 years. Also, it is difficult to get through to a service representative. The service representative will also not respond or acknowledge your emails. I've sent two emails to the service representative and she doesn't respond. I confirmed her email address with the receptionist/operator. My house is 8 years old and has 6 fogged windows. Obviously not the best quality product. March 18, 2014
Milgard did an excellent job! From customer support to onsite installation! Alison & Aaron- thank you so much for your support! The windows look great! The tech that came out did an excellent job, very cool guy, professional, and fast! I really appreciate Milgard replacing these windows & I will continue to use Milgard for my future window needs! March 18, 2014
The servcie was very professional and informative The service representative answered all of our questions and gave excellent maintenance suggestions. March 18, 2014
The service to replace the fogged glass panel was excellent. The solution to the bug infiltration was no satisfactory. I contacted Milgard service department for two problems I had with my windows. The first was a fogged glass panel due to a failure of the seal. This problem was taken care of to my utmost satisfaction. The second problem was with two single hung windows where insects are able to come in around the vertical sliding panels. Last summer I had as many as 20 flies per day coming through/around the edges of the windows.The service tech was very polite in the advice he gave to me about trying to rectify the situation. My problem though is that this seems to be a bad design in the window that takes makeshift work on the part of the homeowner to try and prevent insect infiltration. I have purchased windows from other manufacturers in the past and never had this problem. I'm totally satiisfied with my fixed pane and horizontal sliding Milgard windows. March 17, 2014
A little slow, hard to schedule and didn't fix whole problem. A little slow, hard to schedule and didn't fix whole problem. March 17, 2014
Great service The process was quick and everyone I dealt with was professional. The actual fix was done well and the technician arrived on time and was knowledgable. Great service. March 16, 2014
Outstanding, prompt and courteous! Everything from my first phone call to the end result with the replacement of our window was outstanding. The entire process of filing a claim, setting up appointment and replacing window was easy and completed in a timely manner. Could not have asked for better service. I will definitely recommend Milgard. March 16, 2014
Great service!! A customer service representative picked up the phone almost immediately, there was an available appointment the next week, the repair technician showed up on-time, he was fast and clean and the windows are like new again. Overall it was a great experience!! March 16, 2014
Overall service was excellent Bobby and his co-worker were fabulous, curious and extremely efficient March 15, 2014
Excellent Service We had to have a window pane replaced. Because the window was still under warrantee, Milgard arranged to have an estimator come to our house to measure the window and then had another come to replace the pane. Both men arrived on time (one was early) and the work was down within a half hour as estimated. Both men were very pleasant as was the young lady on the phone who arranged the appointment. We're very happy with the experience. March 15, 2014
Fading and oxidation from sun exposure. I was told I need to clean the frames of the windows. But the windows not facing south don't need cleaning. OK that tells me the sun is causing oxidation and the frames are being damaged from the sun. The windows are just a few years old. What will they look like 10 years from now, my guess is not good. My guess is that the vinyl is defective and the frame condition will deteriorate as time passes. I hope that Milgard will find a better solution as I expected these windows to last a lifetime. March 15, 2014
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