Milgard Service

Milgard Service

At Milgard, we stand behind every window and patio door we build. If something covered by our Full Lifetime Warranty needs attention, Milgard's factory-trained technicians go out and make it right. We are committed to excellent service. Don't just take our word for it, here is what our customers say about us!

Milgard Service 4.7 5 6038 8186
Latches not working... Even though it was not a warranty covered item, they were happy to come and adjust my sliding doors. Thanks Thanks Thanks. November 20, 2014
amazing that this kind of service is given in this day and time Response to my problem was efficient and great. Wasn't aware of the warranty. I'm building a new garage and I will be using Milgard windows. Thanks for the excellent service. Almost unheard of these days! November 20, 2014
The service was good but..... The service was much quicker when Milgard subcontracted the replacement service to local glass companies i.e. Erickson Glass, Longview, WA. As a custom homebuilder and remodeler if this window replacement were not on my personal home I would have had n irate customer on my hands. the extra price paid for the lifetime replacement warranty would not have been worth the cot and I would have replaced the glass myself. I've been installing your product for over 40 years and have installed hundreds of your windows and doors but now would be reluctant to recommend the extra cost for the lifetime warranty to any of my customers. Dominic Ciancibelli DBA Fine Homebuilding Kalama, WA 98625-0012 November 20, 2014
EXCELLENT !!! EXCELLENT !!! SERVICE The technician arrived on time. He did a great job! The window looks fantastic. What can I say. I am very pleased with the quality of the service and the window. I am glad that I made the purchase of the windows from Milgard several years ago. November 20, 2014
The service and experience was great. The warranty service we received from the initial contact to the finished repair was very professional, courteous and satisfying. We will buy Milgard Windows again and recommend them to others. November 20, 2014
The level of service exceeded my expectations Condensation was noted on a large sliding 9 year old patio door. Customer service advised that this was not normal and offered to send service technicians to replace the dual pane glass. The technicians brought protective mats to keep the carpets clean and completed the installation quickly, cleaned the new panel and were on their way. November 20, 2014
Millard rectified our problem A month ago, we had Milgard windows and a French slider installed. Our house faces west. The installers informed us that the slider French door was bowed and give it a week or so to acclimate. After two weeks, the door was still sticking on and off. U.S.Windows and Doors did the initial contact to Milgard. It took a couple of visits the door still stuck. A Milgard rep came out and said he would call in an emergency repair on the door. He stated a rep needed to come between 3-5 pm to observe the bowing. No one showed. I called Milgard, at first the rep stated they could not have a rep come at a certain time. I spoke with u.s. Windows, Martin contacted Milgard, spoke to a manager and rectified this problem. A rep, Kai, came out today at 3:00, saw the bowing and repaired the door. He was very professional and did a great job. We are glad Milgard corrected their protocol for a situation like this. November 20, 2014
Wonderful ! We were able to contact Milgard and have several windows replaced that had seals broken. The lifetime guarantee is for real. The service was professional and friendly, and free! November 19, 2014
Quick Fix Great service! I contacted our local company who installed the windows over 10 years ago. Within a day the Milgard rep contacted me, and we had an appointment within a few days. The tech called in advance to say his schedule was open and he could come by two hours earlier than that's different! He was in and out of the house within 15 minutes fixing our broken window lock. The factory service and warranty is outstanding, the same for the quality of windows. Our house is at least 10 degrees cooler in summer and warmer in winter than our neighbors who still have the cheap builder quality windows. November 19, 2014
Milgard Windows Overall Service Pro's and Con's CONS: The time it takes to get someone to come to your home to look at the problem was at least two months out. Plus another month to come back to fix the problem. The new item arrived before the technician could come fix the problem. There is only one service technician for my area. The technician was a bit clumsy. He had to come to the house twice. Each time he made scratches and dents in our newly painted walls and new front door. Who will repair that and pay for that Milgard? PRO: The technician was very knowledgeable of his job. He is great at his job and strives to satisfy the customer and himself. November 19, 2014
Very happy with the service The in-home service tech is polite, punctual and efficient. I am very happy with the service. The only complaint was when I first made contact with Milgard, the lady who answered the call kept routing me to the wrong place and won't even hear me out. When she noticed my phone # showing a Colorado exchange, she right away transferred me to the Colorado service region. I called back and she did it again. Luckily someone in Colorado was so kind to transfer me to the right place, Hollister, California. November 19, 2014
Wonderful service! I have used Milgard service on three different occasions. The service representative, Nicki, is my go to person when a problem arises. Josh, the service technician, is so remarkable in his ability to replace a window in no time flat that even though he has done so on two wintry cold days, I hardly knew the window was gone before it was replaced. I love my Milgard windows and the replacement policy has been a great comfort to me. November 19, 2014
Service was awesome! The service tech was great, he was very polite, worked very clean, and thaneed me for purchasing Milgard windows. Also, he asked if I had any questions about the service and windows. November 19, 2014
Very satisfied with the product, lifetime warranties, and services. The four corner of Professionalism are the key factors of good businesses. Oustanding job. Bravo Zulu. milgard. November 19, 2014
Service was excellent This is the second time I had to replace defective windows. While it is annoying that 6 windows became defective in 10 years, at least the process to replace them was painless. The technicians that came out were very friendly and accommodating. Service was excellent and work completed promptly. November 19, 2014
Service was outstanding The technician called ahead the day of service and performed the repair quickly and expertly in the designed time frame. I wish the service could have been performed sooner to my initial phone request, however. November 19, 2014
Very satisfied This is the 3rd visit from your repair crew and all have been very commendable, efficient and professional. In 2004 when we installed most of your windows we lived in the family room and were not able to replace the 2 windows or the sliding door. In 2013 we installed solar and needed to replace the old breaker box with a 200 amp box so some stucco work was needed. I was so impressed with the stucco contractor that we discussed other items that needed attention. One thing led to another and then my wife said, 'well, if you're going to do all that, let's replace the windows and door that didn't get done in 2004.' We did, same manufacturer and same contractor. The sliding door is the type with the built in blinds and we love it. When the repair crew was here Monday I asked it blinds were available in windows as well. He said no and thought the reason for not being available wear the limited years of warranty and the cost of replacement. I understand how that may affect some people, Fortunately that is not a problem for us. In this case the windows I would like to see blinds in are north facing and therefore would get minimal light/heat damage. Just a suggestion. November 19, 2014
Nice, friendly, efficient They were so nice and helpful. Very professional. Even removed his shoes I didn't even have to ask him to. November 19, 2014
Excellent Service We've owned our window for over 10 years. Milgard has a great service warranty that they stand behind. We've a few problems with our windows over the years and they always make it easy for us to have parts replaced. The guys they send out are always professionals in every way! November 19, 2014
they stand behind their products! Windows have been great and the customer service better. Lifetime warranty really does exist with no questions asked, except for the size of your window! November 19, 2014
Excellent product, excellent service. I have had Milgard windows since 1999 and they have been wonderful. There have been some very strong storms here at the coast but they never broke. If I have ever had a problem Milgard has been very prompt to put it right and the service people have always been very professional and pleasant. In my opinion you cannot go wrong if you buy Milgard windows. November 18, 2014
This service was great! The Milgard Service Reps that came over to the house...were very good. Both of the Young Men were professional, Clean cut, Dressed good, Handled the repair good. Showed up in a professional Milgard Truck. I was very pleased with the all around experience. Says a lot to how Milgard wants to treat their customers. All was appreciated. November 18, 2014
Great Service! The Milgard tech came on time, wore "booties" to protect our hardwood flooring, skillfully replaced the glass in two of our windows and answered all of our questions. November 18, 2014
Amayzing Warranty and Service Two of my sliding door windows failed and were replaced after 20 yrs with NO questions asked. I scheduled the service on the web, they followed up with a date and reminder via email and the tech showed up on time. He worked very efficiently, knew what he was doing and was polite. Service doesn't get any better! I would definitely buy these windows again. November 18, 2014
Mark was in and out in 15 minutes. He was very efficient. My appointment was between 2-4 pm and about 3:30 I became concerned that someone might not show up. I called Milgard and told them my concern and they called the service technician to see when he would be at my home. The technician called me himself and told me when he would be here and I was fine with that. When he came he finished the problem in 10 minutes. I really appreciate that my window is now fully functional! November 18, 2014
Excellent Service and Product. Milgard is a 5 star company with a 5 star Product. Every company in America should emulate their business practices. Gabriel and Laurie Antunes Meadow Vista California November 18, 2014
Service was exceptional! The technician was on time and completed installing the replacement window quickly. The new window looks great! November 18, 2014
wonderful I have been very happy with the service we have received from the Milgard Company. Always courteous and professional. Have been very glad to have the Milgard windows thoughout our entire home. Thank you. November 18, 2014
Good product support I appreciate the great service! My window regulators were changed out for no charge even though the windows were installed quite some time ago and have served me well for years. I am in construction and will highly recommend your windows to my customers. I have been nice and warm and I don't have to keep my screens out or go outside to push my windows closed anymore! November 18, 2014
wonderful service So impressed with Milgard's quality and standing behind your products. November 18, 2014
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