Milgard Service

Milgard Service

At Milgard, we stand behind every window and patio door we build. If something covered by our Full Lifetime Warranty needs attention, Milgard's factory-trained technicians go out and make it right. We are committed to excellent service. Don't just take our word for it, here is what our customers say about us!

Milgard Service 4.7 5 5314 7196
Extremely pleased overall! Whenever we purchase something that says Lifetime Warranty, we worry that it may not be true. My husband and I were extremely pleased with how fast the response time was from our first phone call, to having our problem resolved. We would highly recommend Milgards products, and the wonderful service they provide. February 7, 2014
The entire experience was exceptional I have never had a better experience. The service scheduler and the installation people were just great!!! I will insist on Milgard any time we build or remodel February 7, 2014
Exelent overall service Tech's did an excellent work fixing the problem plus they did a couple of extra fixes and gave us very good advice. Thank You. M Gutierrez February 7, 2014
Need better customer service I needed repair on 4 windows (would not stay open) took 6 weeks to get someone here. As soon as tech left i noticed one window he repaired did not work i tried to catch him as he drove off and called office to explain situation and it took another 6 weeks to get someone out here. Even the tech said the office should have called him right away and he would have turned around. February 7, 2014
Service was prompt but incomplete and surprising I left a note on your website indicating that I need 4 replacement window crank handles (labeled P4601) for my WoodClad casement windows (they were lost in the construction process). The next day, I saw a voicemail from your service man. I was heading out to work and the service man rang my doorbell. He was very professional and well intentioned, but it caught me off guard since I hadn't indicated I was ready to meet. I gave him the crank that I have and he checked his inventory. He indicated that he didn't have them with him but would mail them to my address. Overall, it was very good and incredibly prompt. I just wish that he would have waited for my response! :-) February 7, 2014
So far the process is going smoothly. Still waiting for final service call scheduled later this month Both TB & DK have been professional and helpful. We wait for project completion February 7, 2014
Installed screen doors This visit was to install the correct screen doors. It was the Milgard rep that figured out that we had been given. The wrong size screens for our new sliding glass doors. They were similar in size, so the contractor had shoved them into the track, but then they would not move. February 6, 2014
PHONE SERVICE NEEDS HELP. IN HOMETECH SERVICE, EXCELLENT Our First service was scheduled for Saturday 1/25 between 10;15 AM -- 12:15 pm. We waited all day. No one showed up or called. On Monday my wife called & was told , " we don't fix locks". The problem with the door that could not be opened, was the bottom weather stripping jammed the door stuck shut. We never mentioned a lock problem. No pleasant conversation yet. We received another E-mail schedule for Wednesday 1/29 with time shown as 00:00 - 00:00. I called the office for a time & was told 12:45 - 2:45pm. I advised the lady that I had a Doctor's Appt & had to leave by 2:20. I asked how good the 12:45 time was, could she guarantee the time because my wife had to drive me since I had shoulder surgery?. She told me she could not & there are no guarantees in life. Nice sarcastic answer. Service man Tommy V arrived at 12:35pm & quickly took care of our needs with apologies for the scheduling problem & phone rudeness. I told him, it was not his place to apologize for the customer service ladies. February 6, 2014
What an awesome service Thank you for the excellent customer service and the prompt service by your Service Tech. We were very impressed with Milgard. February 6, 2014
It was great and so smooth! My only problem was how long out it took to schedule. It was a two week lag time and it would have been better to get it taken care of sooner. I was extremely satisfied with the in house call's professionalism, promptness and ability to resolve the issue. I was also very satisfied with the rep I exchanged emails with before the work was done. February 6, 2014
Great but also lacking... The phone representative I spoke with was great. Walked through the various windows that needed maintenance done and scheduled an appointment with no problems. However, somewhere along the way, the order for the parts for the correct windows ran into some errors and only the downstairs windows were ordered for so the first in-home tech wasn't able to complete the job. We rescheduled for him to come and complete the job. I was surprised when a different in-home tech showed up and didn't give the courtesy call prior to arriving. However, the service was quick and efficient. I just wish it could've all been done in one appointment. February 6, 2014
Service Tech is great The service tech has been to our home twice. Each time he has quickly identified the problem, knew how to fix the problem, and fixed it. February 6, 2014
Wonderful service. From the call to the customer service to the repairman who came out to my house, I was very satisfied with the caliber of professionalism and service. There was no hassle, and my window was replaced right on the spot. February 6, 2014
I love Milgard windows and their employees I had three windows replaced that had lost their seal after 20 years. Field service gentlemen were polite, arrived on time and replaced windows withough a mess in no time at all. One window was very large but I never heard a negative word as the window was replaced as to it's difficulty of placing the window. The two guys worked great together and I enjoyed having them at my home. February 6, 2014
Excellent Your service has always been excellent and the tech Irakli Oniashvili is always on time, friendly and very professional. Thank you Carol Buck February 6, 2014
Superior in every way The tech arrived on time,completed the repairs in 10 minutes. February 6, 2014
The actual service visit was terrific. First class service. But 2 weeks is a long time to wait for the repairman. Other that the entire experience was terrific. February 6, 2014
Surprising level of service. From Alison to Tom and Chuck my experience with Milgard was unusual. Many companies offer outstanding warranty programs but Milgard has definitely stepped it up. From response time to actually doing what they said they'd do in a timely manner was unbelievable! Each of these people cared about what they were doing on my behalf and were warm and professional in their dealings with me. Our home is over 20 years old with about 40 Milgard windows. The few windows involved were replaced without hesitation. By the way, a remodel of our family room is underway and a series of new Milgard windows just arrived. They're beautiful and I wouldn't have purchased any other window! Thank you! Pat in Wenatchee, WA February 6, 2014
Very Satisfied Everything went very smoothly and the repairman was very professional. He removed his shoes when on carpet, which I thought was a great touch. He was quick and effecient in getting the slides in my windows replaced. The person who booked the appointment on the phone was very pleasant to deal with. Overall a good job! I would choose Milgard again. February 6, 2014
Made me feel like family Win win you folks are what service and quality are all about Shawn is the best he went above and made sure I was happy and noticed that I had another window with a problem wow talk about service February 6, 2014
Excellent Service! I highly recommend Milgard quality windows that I had installed throughout our home over 20 years ago. My picture window lost its seal and I couldn't find my paperwork. Lindsay at Milgard found my records after searching thru several databases and scheduled prompt replacement. Armando, Jorge and Jose arrived at the beginning of the 2 hour service window, removed and replaced the large second story window within an hour. They left the place immaculate. February 6, 2014
VERY HAPPY WITH SERVICE AND THE PROFESSIONALISM OF THE SERVICE TOTALLY HAPPY WITH THE WHOLE PROCESS, SCHEDULING AND SERVICE VISIT. THANK YOU FOR YOUR ASSISTANCE. I WILL DIFFINENTLY USE MILGARD IN MY NEXT HOME CONSTRUCTION. WHICH IS BEING CONSIDERED NOW. February 6, 2014
Great service at the coast! We were very happy with our recent service. Very easy to make appointment, very professional service, they really stand by their warranty! February 5, 2014
I'll buy Milgard again We built our house 15 years ago, got Milgard windows with a lifetime warranty. After 15 years, a few of the seals went bad and one window got broken. I called Milgard, they measured the windows and in a separate trip replaced the seals and windows, no questions asked. I cannot recommend them more highly. They sell a good product and keep their promises. Very good. February 5, 2014
Prompt, ontime, completed, great Great services included: Email appointment notification included photo of scheduled technician. Phone reminder the day before. Arrived exactly on schedule. Technician clean, courteous Finished the repair in 45 minutes No charge. February 5, 2014
Excellent service The Service Tech was timely, courteous, diagnosed the problem quickly and fixed the problem. He also took the time to make sure I was completely satisfied with the result. February 5, 2014
Everything wonderful except one huge mistake The phone rep, Monica was professional, friendly and efficient. The email and phone follow ups for the appointment were excellent. The technicians, Xavier and his partner, were solid. I would give all of this an excellent rating. The one sole problem is that I allegedly don't have Milgard windows and this possibility was never made clear to me until Xavier came inside my house. Monica accessed information about the purchase of my windows from what I later learned was a public website. When she told me the date of purchase and the purchaser, I assumed that she was accessing an internal database. Since the windows were bought and installed by the contractor who built my house, Monica asked for proof that I was the first owner. This took me several hours to prove as I had to call a number of city offices to find proof for my claim. I faxed her this information and she established with her boss that I qualified as the original owner and set up the home visit. We talked about how the technician would determine the damage from the condensation. At no point did she mention the windows were possibly not by Milgard. I was shocked, angry, and confused when Xavier told me the windows were not Milgard. Afterwards I called Monica and she was clear that Xavier had come to ascertain if the windows were Milgard and then to assess the damage and fit for replacement. If only she had been as clear with me in the first place! There might have been many methods by which we could have determined the windows were not Milgard and saved everyone a ton of time and energy if only I had known that was a question! February 5, 2014
Great job! The service and support given in-terms of answering questions and providing information was great. Thank you! February 5, 2014
service was great Had issues with bathroom window breaking, told me had new tech. that now has a breathing tube so it should resolve the issue. I know there is alot of people that has this same issue across the NW so I am glad to hear this. I hope this new tech. helps. February 5, 2014
Outstanding Service from A to Z Out of 57 Milgard windows in our house, we had one with a failed seal. The Milgard rep got on it immediately and scheduled the service tech to come to the house and swap out the pane. Communication was great by the rep and the tech, and I was very pleased with the whole experience. Thanks! February 5, 2014
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