Milgard Service

Milgard Service

At Milgard, we stand behind every window and patio door we build. If something covered by our Full Lifetime Warranty needs attention, Milgard's factory-trained technicians go out and make it right. We are committed to excellent service. Don't just take our word for it, here is what our customers say about us!

Milgard Service 4.7 5 5994 8133
Great Service I can't remember the technicians name, but I've seen him before and we greet like old friends. He was able to replace the glass on site so one trip did it all! Thanks! Brad June 9, 2014
Excellent on all points. Wouldn't have any other windows. Windows excellent, service excellent -- what else is there to say. Thanks, June 9, 2014
window seal broke; factory fixed Only problem was with the phone message left by the telephone rep at Milgard, as I couldn't hear their phone number well. Otherwise, everything went perfectly, timely, and high quality. stan June 9, 2014
Thank you! After 6 years, ALL of the spring for the window sashes were rendering my windows inoperable. One call to Milgrd and the technician came over, assessed the condition of my windows, and said they would be in touch. One week later I had an appointment and all my windows work now! Thank you! June 9, 2014
Excellent service The two individuals that serviced our door knew what they were doing. They were very efficient (in and out with in 15 minutes), They had the replacement parts in the truck. I highly recommend their support and service. June 9, 2014
No follow up - I called and was given the phone number of my local service tech. I called the local service tech and left a voice message at least twice, and have not yet received a call back. Therefore my windows have not been even looked at. June 9, 2014
customer feedback Milgard tech was very knowledgable about repair technique, executed process skillfully and professionally. Very satisfied with his work. June 9, 2014
service was great and the service tech was very professional! My resent experience with your service and warranty team was great. I wish other company's honored their products warranty the way you do. I'm very proud to have purchased Milgard windows for my home and I would recommend Milgard to anybody who's looking to remodel or build. Thank you Milgard for your service,honor and integrity. June 8, 2014
Service man wasn't very professional, got things fixed fast though. Everything was great except when the service truck arrived they parked in front of our next door neighbor's driveway. I told him that he was blocking it and then asked if anyone was home. I said no. He said 'well, are they coming home?' and I said 'yeah, at some time'. He seemed put out by that and then got in his truck and moved it so it wasn't blocking the driveway. Everything else was great but this bit was stupid and uncalled for and spoiled an otherwise perfect service call. June 7, 2014
Love Milgard!! Good products, great warranty, nice people...what more can you ask for!! June 7, 2014
Scheduling left a LOT to be desired The scheduling for my area seems to have a lot of confusion as to who does the appointments. After scheduling the date for my repairs I was told that "someone" would contact me with a 2 hour timeblock for my service. The date arrived with no callback. When I called the service number they could find NO appointment scheduled. After a couple of hours the local technician called and was able to do my repairs that day. Local service was great; the 800 number was well less than professional . I was told (800 #) that this would provide a training opportunity. Not my job! June 7, 2014
Thanks for following through with the great service after the web site glitch. We had some initial difficulty using the Milgard website to initiate the service request, but the Milgard rep scheduled a technician to come out to investigate the issue; after the tech's visit, the replacement glass was ordered and subsequently installed quickly and efficiently. We are very pleased with the results! June 7, 2014
I'm impressed! Our technician arrived on time. He wore booties in our home. He knew exactly what to do and had the window replaced very quickly. Great professional service. June 6, 2014
Very satisfactory We've owned our home for 10 years. We only had minor issues with some of the windows. We called Milgard's toll free number and described the problem. Milgard responded to our initial call promptly. The response was quick and the panes were replace with no charge. Thank you Milgard June 6, 2014
Great service, great repairman He managed to get all of our windows working smoother than they have since we moved into this house 17 years ago. He got the one window that I could not get to unlock unlocked and made it work easily. He then went around and took care of the other windows which were draggy. I now love my windows, and I was a bit unhappy with them before. June 6, 2014
Truly the best warranty service I've ever had The repair tech, Serge, (sp?) was not only professional and friendly, but obviously very competent. He replaced the pane in our window in under 15 minutes. Just a fantastic experience. I would consider no other manufacturer than Milgard because of your commitment to your customers. June 6, 2014
Great job by customer service personnel Our service tech showed up on time and did a great job of isolating the problem with our window leak. He then showed me how to remove the bottom plates to remove the dust, pollen, grass and other material collected on the bottom tracks of the windows. We also discussed how to resolve the continued leakage on the windows due to the lack of caulking and flashing on all the window tops by the home builder. Great job done quickly and professionally. June 6, 2014
Took 4 phone calls to get things started, and system glitch caused NO SHOW of tech. Took 4 phone calls to get things started, and system glitch caused NO SHOW of tech. Had to leave multiple voice mails after being routed from 800 number support call. Took 2 weeks to finally make progress. Once progress was made, and a date was set. The Tech never showed up on scheduled date. Another call to Milgard revealed a glitch in computer system. However, person promptly scheduled for next day, and everything is now complete and looks good. June 6, 2014
Excellent service.,,thank you! I can't believe,that we waited so long to get our windows fixed. Juan was on-time (something I appreciate a lot) and did an outstanding job. The windows pen wonderfully now! Thank you! C. Lyman June 6, 2014
Refreshingly great service! We had a Milgard window on our 4 year old home that developed a seal leak, causing discoloration between the panes. The window was promptly replaced under warranty, no questions asked. No product ever manufactured by any company has a perfect reliability record, but how the company responds when a problem does occur says a lot about how much or little they value their customers. Valuing and taking care of customers, what a refreshing concept! Thanks! June 6, 2014
Outstanding warranty service I had a window replaced under warranty, no questions asked. Milgard was very easy to deal with, and they obviously stand behind their products. June 6, 2014
The service was great! My doors are about 15 years old and were getting hard to operate. Milgard graciously sent out a skilled tech who replaced the rollers in record time. Now those doors open and close perfectly. I was very pleased to learn the warranty still covered that work. June 6, 2014
Class Act Your service rep was fantastic. He had a smile on his face and a GREAT attitude. Made me feel that I was dealing with a small company that really cared about customer satisfaction. Before he left he wanted to make sure that I was 100% satisfied with not only his service but also with the product. What else can I say but a "Class Act" June 5, 2014
Very happy wirh their service. I would recommend Milgard windows to anyone. Can't their warranty and service they provide. June 5, 2014
Service was great The only problem I had was that you have to go on line to get the process started, and not everyone has a computer at home. SoI had to do it at work where I have a computer which was a pain. But my new window looks great. Thank-you. June 5, 2014
Disappointed, unfortunately I love my Milgard windows, which I ordered from Picture Perfect in San Diego. I have been unable to get the locks on my XX windows to properly lock -- one of them has never locked at all. When the Milgard service tech came out to assess the window, I was very disappointed when he said there was nothing he could do to fix the lock. He explained that the XX windows are more difficult to lock and require more force. I understand that they are more difficult to lock than the XO windows, but I cannot understand why one of them in particular is so difficult to lock that I have never once been able to lock it. He sprayed silicone along the tracks and said that was the best that he could do to resolve the issue, which did not seem to have anything to do with the locks at all. He did not seem interested in resolving the problem. June 5, 2014
the service was great Milgard kept their word and came thru like a champ, when my windows fogged after 15 yrs they came thru. Good company June 5, 2014
Service excellent ... Quality of product problematic Thankfully on-going service has been excellent in taking care of on-going Milgard products we've had installed in 2005. Quaity of product is not what I expected when we made our purchase. June 5, 2014
Wow - that was easy 1 call and tech showed up to do a warranty repair. June 5, 2014
Great customer service! I have been very pleased with my windows so far, we bought this windows to put into a newly built home. They are beautiful and I get alot of comments on them. After the windows were installed we were told by the lathers that we should remove the screens so they would not be damaged. We had trouble removing one screen so we called Milgard (we didnt want to damage the screen trying to remove it forceably ourselves) and they were very professional and came out and replaced the screen without any problems or delays.I would recommend these windows. June 5, 2014
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