Milgard Service

Milgard Service

At Milgard, we stand behind every window and patio door we build. If something covered by our Full Lifetime Warranty needs attention, Milgard's factory-trained technicians go out and make it right. We are committed to excellent service. Don't just take our word for it, here is what our customers say about us!

Milgard Service 4.7 5 6038 8186
the service was outstanding The service gentleman was prompt and professional he address all my concerts and advise on how to maintain the windows in the future. I seldom give good reviews but this was the exception. June 3, 2014
Thankful I have Milgard windows Our service tech called ahead to ask if he could show up a few minutes early, which was nice. He explained what he would do, then quickly popped out and replaced the bad panels on a large second story picture window (they had started to fog). (We have more than a dozen Milgard windows installed - this was the only one that has had an issue since the install eight years ago.) He was in and out in less than an hour and the window looks like brand new. Thanks, Milgard! June 2, 2014
Love the lifetime warranty The lifetime warranty is appreciated! One window cracked for no reason, and Milgard happily came out and replaced it. June 2, 2014
Was very pleased!! From the 1st phone call to the installation, everything went quick and smooth. I was very pleased. Thank you Cheryl June 2, 2014
Excellent service. The two servicemen were experienced and extremely professional. My window was repaired in a timely manner and I am completely satisfied. June 2, 2014
The Service was OUTSTANDING. The technican was very polite, very knowledgeable, clearly very experianced and very quickly finished the job. I would definately recommend Milgard to my friends and neighbors. June 2, 2014
Door Adjustments Our service provider,Brian was very helpful. He offered suggestions to make our opening of the doors easier for my wife and grand kids. He had to take the latch assembly off both doors and reverse them. Not one time did he ever say, "oh well" there is nothing that can be done. He stayed on the project until he had exhausted all tries for this day. June 2, 2014
Great Service Felix came to my home and in literally five minutes, fixed two windows with issues. I love the lifetime warranty and I love the service! June 2, 2014
Replacement service was great. The replacement of the window was perfect. Someone from Milgard send a reminder email a few days before, then followed up with a call and gave me a 2-hour window, then the tech called within that 2-hour window and narrowed it down to 45 minutes. He arrived right on time, replaced the window in under 30 minutes, covered his shoes with booties, and was very professional. Excellent service. My experience with customer service: 1 star for being super disorganized My experience with the replacement tech: 5 stars for being professional, efficient and on time. The replacement tech was great. I'd give this company 5 start if their Customer Service people were more on the ball. June 2, 2014
Excellent as always We have had our windows for 13 years and have had a couple warranty calls. All have been timely and techs are great. Keep up the good work! June 2, 2014
Milard offers a fantastic product and guarantee! Milgard is a fantastic company who follows through on the guarantee "if any defects are found we will replace the window"! From the moment I called in the defective window (16 years old) from the time it was replaced, the process was seamless and only took a little over a week to be completed. Not only was the window replaced but the window installer even fixed the locking mechanism on our sliding door! We are very pleased. Good friends of mine live in Olympia, Wa. and they told me that when their house was renovated they would only have Milgard because of Milgard's quality product and promise of replacement. Thank you for your great product and service. June 1, 2014
Door and Window adjustments Milgard service is quick to answer any questions about their products. We are very pleased with this company. Our windows and doors are kept in working order with Milgards in home service. June 1, 2014
Huge disappointment I made my appt a month ago, got the postcard confirmation, but no one called me on 5/30 to let me know what time my appt was scheduled for, and worse no one showed up. I traveled back to LA from NYC specifically for this appt, and NOTHING. Was supposed to be contacted by MaryAnn, but never could. Receptionist gave me email addresses for Jennifer Perez and Meghan Conforti (Meghan's address actually bounced back to me) Jennifer was great in jumping in to get me scheduled, but obviously something fell through the cracks. I left a VM earlier today, but call me ASAP so we can reschedule. The work has already been paid for. Thank you! June 1, 2014
FIXED OUR SLIDEDOOR TWO WEEKS AGO! Milgard Service was outstanding and the crew came and fixed our jammed slidedoor quickly! I am very pleased with Milgard crew and staff in Temecula. Monumental thanks! :-) Vadja Kolombatovic, Jr. La Mesa, CA May 31, 2014
Great Service!!! I installed Milgard windows throughout my house six years ago at the recommendation of my contractor. Although I loved the look of the windows and their sound-reducing qualities from the beginning, I didn't appreciate the difference it would make that they were Milgard windows until I had a problem. Even though my contractor was no longer in business, and I couldn't find my purchase receipts, I was pleasantly surprised when Milgard didn't hesitate to honor their lifetime warranty against breakage. From the representative who took my initial call, to the scheduler and the service technician who replaced my window, the Milgard employees were all friendly, professional and eager to solve my problem. If only all my household repairs could go as smoothly! May 31, 2014
Excellent Service Everything from initial phone call to final service went above all my expectations. Thank you. May 30, 2014
Great service and warranty. Once I got in contact with the right service department I had great service. Just difficult to find out who to contact. May 30, 2014
Excellent as we knew it would be This is why we keep coming back to Milgard. Very professional , stand behind the product 100% and very nice , clean installers. Keep up the great work. May 30, 2014
Very professional and reliable! I trust the techs who have been here. They arrived within the time the appointment was made, worked diligently. No small talk, but friendly and helpful. Professional and knowledgeable. May 30, 2014
As expected... I needed window repair maintenance and the repairman came, resolved the issues and left. What more can I say except to make your windows less of a repair issue where the guy has to come out in the first place. May 30, 2014
Service was prompt. From the initial call to the scheduling and the complete replacement of the window, the total service was great John and Sean were competent and very professional. May 30, 2014
Not entirely satisfied. The service technician was fabulous. He was prompt, neat and tidy. I cannot say that I am happy with the rest of my experience with Milgard. I had a broken outer window, and according to my receipt from 2010, I had a glass breakage warranty on my sliding glass door. I submitted a service request online, which said I would be contacted within 2 working days. No response. Over a week later, I called to find out why no one had contacted me. The CSR said I did not have glass breakage warranty, and said I could have the window fixed at a cost of $250 per hour, plus parts, which would cost almost as much as I paid for the full sliding door plus screen. I took my receipt to Lowe's where I purchased the windows (14 of them) and they said I did have a glass breakage warranty, and put in a service request with Milgard. Lowe's said someone would call me from Milgard. No one did. Two weeks later, I called Milgard to find out why no one had called me. Once again I was told I had no glass breakage warranty. I insisted that I did have a warranty, the receipt said I had one, and Lowe's said I had a warranty. The CSR reluctantly agreed to talk to her manager, and then said Milgard would replace my window in 2 weeks. I had the window replaced this morning, and as I said, the technician was outstanding. I cannot say that any part of the rest of my experience with Milgard was at all satisfactory. I was left with the distinct impression that, warranty or not, Milgard didn't want to be bothered with replacing the window or even following up on my request. May 30, 2014
Outstanding!!!!!!!!! Both the initial contact about window replacement and the replacement service at our home were terrific! The service techs who did the work in our home were polite, friendly, extremely efficient and very considerate of our home. The new windows make a world of difference! May 30, 2014
World Class Service - Sets the Bar for All Others! This is my third experience with Milgard's Service and each time is outstanding. They are the standard by which all other service organizations should strive to meet. From my first call to report a problem all the way through to having it remedied - it just could not be better. Keep up the excellence and thank you again! May 30, 2014
The service was great! The technicians were professional and did an excellent job for us. May 29, 2014
Yes, this service was very very goodie The tech person is very professional. He did very good job. May 29, 2014
I have nothing but good things to say I had some "clouding" in a few windows and one sliding glass door that are 14 years old. I assumed I would get some kind of "run-around" about replacing them on warranty because of the age, but my experience was just the opposite. I called Milgard's 800 number and got a live person on the first ring. That was a sign of things to come. The person I spoke with was knowledgeable, friendly and helped right away. She contacted the local Milgard dealer who sent someone out a week later to look at the problem, and he switched out the windows and sliding door on the spot in about an hour. He was friendly, polite and explained the problem before fixing everything efficiently. As he was leaving he asked about a different sliding door that had the slightest sign of the same problem, and offered to replace that one too. Absolutely great customer service on every step. May 29, 2014
Great service...but it does take some time Overall I am very impressed by the products and the took a few visits to get everything correct, but overall great. May 29, 2014
Service was great, service tech was really good and fast. Getting appointment times a little difficult with the new scheduling system. I was trying to get an appointment after 2:00 pm although difficult Milgard service did come through. Good job May 29, 2014
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