Milgard Service

Milgard Service

At Milgard, we stand behind every window and patio door we build. If something covered by our Full Lifetime Warranty needs attention, Milgard's factory-trained technicians go out and make it right. We are committed to excellent service. Don't just take our word for it, here is what our customers say about us!

Milgard Service 4.7 5 6038 8186
Great warranty replacement! You've just won a customer for life. Excellent service in replacing a glass panel with failed seal. The guys arrive one minute into the two hour service window. Came in the look at the window, then minutes later they were outside, up on ladders, pulling out the old glass. Ten minutes later, the new glass is in. They also cleaned it thoroughly inside and out. Also they were very careful not to damage my wife's garden. Smart company with smart staff. May 29, 2014
Great service, great installers, great company Milgard is one of the few companies these days that honor their guarantees. That is really "old school". They have a great product which is reasonably priced. Their service is what separates them from other companies. I made contact via the web, was called almost immediately (I was surprised at the promptness), an appointment was set to look at the window, the technician arrived on time, was courteous, professional, and efficient. He took careful measurements. Next I was again contacted with an install date. They contacted me by mail and telephone, and they called the day before to confirm. My doorbell rang, the technicians were here, uninstalled the old windows, and put the new ones in. Incredibly fast, courteous, efficient, and friendly. Wow. This is why we chose Milgard when we installed 64 new sliders and windows in 2009 for my 9-unit condominium in Venice. Thanks again. Special thanks. May 29, 2014
17 years later and still covered! Milgard arrived with a replacement window, installed it and was done in just one trip! The technician described what he was going to do before starting and finished promptly - easy! No worries or hassles. Thank you! May 29, 2014
Great service department in Washington and in Hawaii Had problems with the customer service, who has not very friendly and tried to brush me off, however the service department was outstanding and very helpful! May 29, 2014
Great job after the second call I left a message with no return call, initially. after my second call they response was great. May 29, 2014
Excellent Company So glad I installed Milgard windows when I built my home 13 years ago. In all that time I've only had one issue (a window fogged inside the double pane glass). Milgard responded quickly and the small window was fixed in less than 10 minutes. Meanwhile, the other 23 double-pane, low e windows in the house have presented zero problems in an area that sees all sorts of bad weather. May 29, 2014
Mark and Oleg did a great job Milgard provides a great service, keeping their products in excellent working condition. I really appreciate their commitment to the customer. May 29, 2014
Service was excellent. The guys installing the windows work quickly and quietly. The windows look great and I'm very pleased overall with how things worked out. May 29, 2014
Charlie was very professional and courteous. My sliding glass door seal broke after 10 years and Milgard came out right away to replace it under warranty. They were very professional. May 29, 2014
Never a problem! We've owned our home for 15 years. The builder installed Milgard windows, and over the years we've never had a problem contacting,arranging or installing replacement windows. May 28, 2014
great service John was very good at replacing windows and explained what he was doing and why. thanks John Alison also was great to talk with on the problems we had with the windows and was concerned about getting them fixed. thanks Alsion May 28, 2014
Service Tech Was Exceptional The Service Tech that performed the repairs at our home (Carlos) was outstanding. Having been in the in-home installation field for 20+ years, I can fairly well identify and certainly appreciate quality minded installers who take pride in their work. This young man met and exceeded my expectations. May 28, 2014
Great service They identified the issue and corrected it promptly. They provide tips to avoid the issue from reoccurring. The technician was professional and arrived at the scheduled time. May 28, 2014
2 leaky seals--replaced! I had all my house windows replaced 10 years ago with Milgard. The new vinyl windows were a huge step up, reducing noise, draftiness, condensation, and heat loss. Over the past year two of the windows started clouding up and it would not clean off, a sign of leaking seals. A call to Milgard resolved the issue. They had the records of my original order and knew the exact configuration of that special order. They manufactured those two window panels and replaced them three weeks after the call for free, honoring their lifetime warranty. No hassles, just professional service that fixed the problem. Thanks, Milgard! May 28, 2014
Service was timely Michael arrived within the specified time frame and had the correct parts on the truck. He repaired the window within 10 minutes May 28, 2014
My Review The workmen who came were timely, polite, knowledgeable and quick to complete the assigned window replacement.. Over all they did an excellent job. May 27, 2014
Superb service on warranty replacements A very good arrived as planned, well prepared and extremely professional. Tech's appearance, manners and vehicle were all grade A. Two windows replaced in 30-40 minutes. May 27, 2014
Outstanding service from start to finish! Prompt attention to my request for service. I was kept informed of dates and times technician would come to my home. He was on time and was very professional in appearance and workmanship. A distinct pleasure to deal with a company that provides this type of service! May 27, 2014
Lifetime warranty is lifetime. Refreshing in this day and age. We had issues with two windows that were installed about 15 years ago. No problem says Milgard over the phone. Details were taken over the phone, the techs came out and replaced the windows. Just like that ...great. I heartily endorse Milgard. May 27, 2014
Prompt professional service. Thank you Milgard for your Prompt Professional Service in replacing my windows that had failed. I am a very happy customer. May 27, 2014
As always the service call was easy I am impressed with the caliber of your staff and their professionalism. They never forget to smile... Thanks May 26, 2014
The service we received was good. Our only issue was that the replacement locks for the windows was missed. On our prior repair where the window was ordered, several window latches were found to be in need of replacing. We were told that when this repair was made that they would be replaced as well and they were not. The serviceman said he did not have them on his repair order. Will they be sent to us to replace? May 25, 2014
Warranty replacement We had to have a window replaced. The team that came out todo the work was on time, efficient and professional. We had almost forgotten about the lifetime warranty, but when we called about it the problem was handled with no question and no out of pocket expense. May 24, 2014
Best service I have ever gotten! The service I received was prompt, caring and professional! There is not one single thing I would recommend them to do to get better service. They were the best! I would recommend them every day. May 23, 2014
Great The guys who came to our house were prompt, courteous, efficient. When I thanked them for replacing the windows and the work they did . They said ,"No, thank you for choosing Milgard" That really impressed me. May 23, 2014
Technician great, getting there so so Have had Milgard out a few times regarding condensation between glass. Always corrected the problems. Most recently, scheduling the service is the worst part of the process. No response to email requests, the standard way of scheduling the service. Very long hold times when you do actually have to call in due to the non responsive emails. Once you do get an email response, or talk to a rep, it goes pretty good. I am guessing the reps are slammed with requests, and having a hard time keeping up. Tech was a great guy and took care of business. May 23, 2014
Unless the window fell out, I am completely satisfied with the service and replacement. From the very first phone call to the Milgard company the representative was very proficient and accommodating to resolve my widow problem. The service call the day before repair, was perfect with a time frame of 2:30 to 4:30 P.M. The repair/replacement man was here just a few min. after 2:30, very courteous, and did an excellent job. When he was finished I didn't think there was a glass in place, it was so clear, As a courtesy he also checked my patio door and corrected a little problem I had with drainage in the track. I was grateful for the tips he gave me on how to keep the products clean also. Milgard definitely is "clearly the best." May 22, 2014
Service is awesome but product has obvious flaws Let me begin by saying the warranty service is simply awesome. We selected these windows based on "word of mouth" recommendation and superior energy efficient and insulating qualities. Additionally, the service rep's are knowledgable and very professional. However, we have expended singular episodes of failure with these windows and a repeat (three times) of one problem. The locks continue to fail on these windows. That poses a serious security risk since we live in the country and susceptible to burglars or unauthorized entry. Each time, the service rep fixes the windows and they lock again. But it doesn't last for long. He claims the windows are too heavy and simply break the locking feature. he is honest each time and an asset to the company. His great attitude, integrity and knowledge makes this repair tolerable. As for other repairs, the glass lost interior gas and began to fog or appear discolored. They replaced both windows no questions asked. Like I said, their warranty service is great! They continue to answer my calls and respond accordingly in a reasonable amount of time to repair. I guess we will just have to call each time the locks fail. May 22, 2014
Great service Hire more service techs. I had to wait until 6 pm because my tech was to busy that day. May 22, 2014
This service went beyond my expectations!!! Milgard is very lucky to have Scott working for them as a technician. He was very personable and went above and beyond my expectations on replacing the glass in my sliding glass door. Thanks Scott!!! May 22, 2014
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