Milgard Service

Milgard Service

At Milgard, we stand behind every window and patio door we build. If something covered by our Full Lifetime Warranty needs attention, Milgard's factory-trained technicians go out and make it right. We are committed to excellent service. Don't just take our word for it, here is what our customers say about us!

Milgard Service 4.7 5 5967 8099
Completely satisfied Two of my double-pane windows needed to be replaced, after 19 years. Positive impressions began with the phone response to Milgard Service. It was refreshing to be treated with courtesy, understanding, and attention to detail. The support person even called me back to get additional clarification. The Service Tech called to confirm that he was coming. On arrival, he did his job quickly and flawlessly. I could not have asked for a better experience. May 15, 2014
Milgard knows customer service Your Fort Bragg, CA. technician is always on time, knows his job, and does it well. Thank you so much, Milgard. Bob Fort Bragg, CA May 15, 2014
In home service tech was good, just had several problems with service rep on phone. We delt with several communication problems with our service rep on the phone, wrong address given to tech so he got lost coming here, she was hard to contact on the phone, she didn't return calls, just responded to emails. Also initially charged us the wrong amount. On the other hand our service tech was good. He showed up on time, was quick to get to work, and did a fine job May 14, 2014
Milgard really backs its lifetime guarantee! We purchased a sliding glass patio door from Milgard way back in 1994. The door recently became nearly impossible to slide open. I contacted Milgard with a certain amount of skepticism about their "lifetime" guarantee, expecting that our problem fell within some kind of fine print or other exception to the warranty. Wow, was I ever wrong! From the initial phone call to the service technicians, Milgard was ALL about diagnosing and fixing the problem. I cannot recall a better customer service experience. I am a Milgard customer for life! May 14, 2014
Fantastic service My sliding glass door was sticking - it needed a new track. I talked with the lady on the phone and we could not tell if my sliding glass door was under warranty...she sent the technician out to replace it free of charge regardless (imagine, a company that gets customer service!). The technician called me a couple of days prior to confirm the time, and on the day called to say he was ready early if I wanted (I did). In and out in under 15 mins. I'd totally recommend these guys! May 14, 2014
On time!! Ver Professional!! The installer was on time and very professional. Job was done with little mass and stress. I will use Milgard again when I need windows!! Thank You!!!! May 14, 2014
very good The technicians called to tell us they were coming. They were scheduled between 11 and 1, arrived promptly at 11. They were courteous and professional and also had great senses of humor. May 14, 2014
Easy and high quality Had our house built in 1998 with Milgard windows. When one of our windows needed servicing a single call to a Milgard customer service rep was simple and straight forward. Service technician came out as scheduled and replaced window in less than an hour, window looks great... May 14, 2014
Window sticks when opening. A shipping block on the bottom of the window was not removed at installation. It was the framer's fault. Everything works fine now. May 14, 2014
Fantastic Service Top quality customer service. Install technicians extremely competent and courteous. A++ May 14, 2014
The over all experience with the company was outstanding. The overall service from Milgard was excellent. From the prompt return of calls to the scheduling & installation. The technicians who installed the windows were very professional , efficient, & did a great job of leaving the area clean & cleared. We are glad we originally bought Milgard windows. The guarantee & warranty of their windows is extremely important... May 14, 2014
First rate1 Milgard's customer service rep called in advance to inform us when the techs would arrive. On the appointed day, the tech team phoned to let us know he would be arriving in 20 minutes, and upon arrival rapidly diagnosed and fixed the minor problem with our sliding door. Couldn't be happier with the overall experience. Thanks, Milgard. May 13, 2014
This is about the customer service (or lack thereof) Well I just had my windows installed a month ago, and I want to make clear that I got the style line windows and so far I'm happy with the windows BUT the people that work there? Well, they know nothing about the products they sell. They do not return their phone calls and I was given wrong information about the windows at least 7 times by different people. I guess they have so many new UNTRAINED employees and they really caused me headaches. Firstly, I ordered the style line windows and I noticed the weep holes open. It looks downright ugly and unprofessional. The company that installed the windows, called over to Milgard and ordered the weep hole covers for my STYLE LINE windows. Well they arrived and they were for the Tuscany windows. APPARENTLY, EVEN THE EMPLOYEES THAT WORK THERE HAD NO CLUE THAT YOU HAD TO ORDER THE WEEP HOLES WHEN YOU ORDER THE WINDOWS!!!!! NOBODY KNEW THAT AND NOBODY TOLD US. Now we have these windows with weep holes open and they didn't do a thing about it. I wonder if they'll keep this review up. Too bad no one knows what they're doing there! Let's hope the windows work. May 13, 2014
Service was great, but... It appears the service tech did not have the correct information regarding the problem with my windows. Luckly he had the parts to fix 2 windows, but not the 3rd window. He did no say if he will report the problem or do I have to call back to have the 3rd window repaired. May 13, 2014
Excellent service, excellent service reps, very happy all the way around. The service reps. arrived at the scheduled time, introduced themselves and wanted to see the location of the renewals. Once they got the lay of the land they started renewals and didn't stop until all was complete. I must thank Milgard and all involved. A job well done. May 13, 2014
Problem Solved--Excellent Service Tech arrived on time, was courteous and was able to solve the problem during his visit. We had expected to have to wait for a part, but didn't even have to do that. Couldn't have been better! Another advantage of our Milgard windows/doors that we installed in about 1998. Still in warranty. Thank you, May 12, 2014
Great Service The service I received was great. I was told to expect them between 11-1 and they were there at Noon. They went straight to work on my window. They were very pleasant and professional. They were in on out with in 10 minutes. They didn't waste my time or theirs. I appreciated that because I had a lot I needed to get done before the end of the day. I can't thank them enough. May 12, 2014
Warranty Service was GREAT!! Milgard has the best warranty service I have ever experienced. Service people responded to my call immediately, tech was out to look at my windows within two days, and replacement window glass was installed less than a month later. Both of the Milgard people I interfaced were courteous, competent, and professional. While I hope to not have any more window seals fail, I feel confident that any problems will be corrected in a similar manner. i made the right decision to buy Milgard windows and doors. May 12, 2014
I didn't think service like this existed anymore. I filled out the on-line form for service. Within a few days I received a phone call informing me that within 2 or 3 days I would be hearing of my appt --- which ALL happened exactly as promised. Service tech arrived on time, quickly solved the window problem. I am really astounded that a company stands by its product to this degree. I am a very happy Milgard customer. May 12, 2014
fast and efficient The in home tech is really efficient. He fixed 2 of our window glasses in less than half an hour. Just wishing they can have more availability so we didn't have to wait a month for the service. May 11, 2014
Service Tech's did a great job saving stained mullions and completing repair flawlessly Very professional techs who did a great job. We were very pleased with the quality of the service work and our new door panels look great. May 10, 2014
Best service ever!!! I am so glad I bought milgard windows when I built my house. I understand that over time windows may have issues. I called the office to voice my concerns and they were very accommodating. The service technicians who came to check our windows and ultimately replace we're friendly, clean and courteous. Sometimes when you hear lifetime warranty you think yeah right, but with milgard that is exactly what we got. Great service and a great product. I would highly recommend them to anyone building or replacing windows. Thank you milgard!! May 10, 2014
Great service I had a skylight replaced in the master bedroom bathroom of the house.This required going on the roof to replace. The service was prompt and efficient. Great overall service. May 9, 2014
Great service from Milgard Great service Milgard stands by there product and provides excellent service if needed. Very prompt great service no issues very prompt friendly service. Tech and his crew were very friendly and cheerful and professional. May 9, 2014
Excellent Mark & Bobby were quick, quiet (I work from home) and professional. May 9, 2014
Overall service excellent You need to check your web site. We ordered a replacement window and it took five weeks for us to get an answer. On the internet it said we would be contacted within two working days. They apologized. As far as working with Aaron as soon as he called us we had a tech in our home to measure the window. Two weeks later we got a new window and the technician was very good. We love our Milgard Windows and their guarantee is wonderful. We appreciated the techs quick service and excellent service. May 9, 2014
great service over all The only problem, was that the installers forgot to call me 1/2 hr before they arrived and they were not given my cell#. So I was not there when they arrived and had to rush to find someone to let them in once they called my work number to let me know they had been at the front door knocking for awhile. I needed to rushed home as well. May 9, 2014
GREAT SERVICE! I would highly recommend Milgard. I called simply to have a piece of glass replaced and the representative looked up my home and recommended that the slider springs be replaced in ALL of my windows due to malfunctions occuring on a few of them. The rep arrived EARLY and very quickly (less than one hour) replaced the broken glass and slider springs.....at NO CHARGE! Best in class service! Thanks! May 9, 2014
Great service thanks We could not be more pleased with the efficiency and professionalism your organization provided in rectifying our broken seal problem. Thank you May 9, 2014
Repair They were prompt and not only fixed the one door I called about, but checked all the other doors too. Thanks! May 9, 2014
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