Milgard Service

Milgard Service

At Milgard, we stand behind every window and patio door we build. If something covered by our Full Lifetime Warranty needs attention, Milgard's factory-trained technicians go out and make it right. We are committed to excellent service. Don't just take our word for it, here is what our customers say about us!

Milgard Service 4.7 5 6475 8766
Quick fix and a great tip to keep my windows "healthy"! I had a window "elbow" that was broken, leaving me unable to close the window. It took 3 weeks to get a Milgard service man out to repair it. The service guy was great. He discovered it was only a clip that held one part of the "elbow" together that was missing. He quickly put a new clip on and voila it was fixed. It took all of about 10 minutes! He then told me to be sure to lock the windows every time I closed them to keep the frame in alignment. I had not always been doing that, but now I am. Great service guy and he went the extra mile to give me a tip to keep my window frames in good shape. It went so quickly I didn't get his name! Well worth the wait to get the window fixed. August 8, 2014
The service was great The In-Home Service Tech was fast, efficient, courteous and left work area clean. August 8, 2014
Absolutely great work! Awesome service, professional, quick and great results -- thank you! Don and Julie August 8, 2014
Great service on the phone and at our home. Cherie G. helped set up the appointment and answered my questions. Very professional and upbeat to work with. Edgar replaced the windows quickly and neatly- thanks very much! August 8, 2014
Excellent service from start to finish The customer service rep was great and determined what was needed very quickly and scheduled a service call. The Service Rep arrived on schedule and was completely prepared with all materials and did an excellent job on the window replacement. Couldn't be more pleased. August 8, 2014
Completely satisfied So grateful to have our problem resolved on time and under warranty. Very nice repair person with helpful tips on howxto prevent a repeat problem August 8, 2014
Excellent Customer Service Minimal waiting time (less than a week) from time of call to when service technician came to house. Professional, courteous and efficient. Service technician spent the time required to resolve the issue. August 8, 2014
Excellent customer service. You can't expect more. I had a leaked window. I called Milgard, they asked me the order number. I did not have the order number. Customer service rep sent me an email explaining how to locate the order number on the window. I was lazy enough to sent my reply quickly. But as soon as I sent my reply, I got an email confirming the appointment to replace the window. They did not ask a single question about what happened to the window, why it is leaking or for how long is it leaking. No question asked. The guy showed up at my door step on time, took the window out and replaced it in 30 minutes. Great job, excellent customer service, very professional. Happy customer. August 8, 2014
personable great service Though I had to schedule quite a bit in advance, everyone from the company was friendly, helpful, on time personable. A problem has arisen since the service visit with one of the other windows & it was easy to schedule another appointment. August 7, 2014
The service rep, Leo, was prompt and courteous I always appreciate it when a rep arrives at the appointed time. Leo did and he was very courteous and understood the problem. It was solved to our satisfaction in just a few minutes with a promise to return if the problem reoccurs. August 7, 2014
Arrived for service as promised and provided OUTSTANDING SERVICE!! Outstanding local provider of Milgard Products and backed up by Outstanding warranty and service by Milgard Professionals! August 7, 2014
Prompt and painless Steve and the phone schedulers were awesome. Steve showed up when scheduled, performed the service quickly, cleaned up after himself and washed the new windows. Other contractors should take a lesson from this type of service. I would definitely recomment Milgard for windows, and would use them again when building or replacing windows in the future. August 7, 2014
Excellent Service - Questionable product quality The service process was very good and the techs were excellent. I believe the techs tried to do the best they could with a questionable product. This call was the 3rd service call in a relatively short period with similar product problems on each call. I bought 56 windows and most of the large windows do not operate properly or are very hard to close. I believe that it is a design problem and I will be calling them on a regular basis for repairs and adjustments. August 7, 2014
Excellent service, professional followup, Technition on time, perfect results. Everything was handled in a perfectly prefessional manner, from initial contact to final results. Technition was incredibly knowlegable, very well prepared to complete the job quickly, cleanly and politely. Thank you Milgard ! ( when tech left the windows were so clean and clear you could not tell they were even there !) August 6, 2014
Qualityservice I expect from Milgard Tech arrived on time and fixed item quickly. Gave me good info about possible issues with windows in a condo I am purchasing. August 6, 2014
Simply amazing We have had these windows for 7 years now and in the last year have had two things break. The first was a latch on a horizontal window the second time it was the mechanism that holds up the lower window in a double hung window. The latch broke because the window was shut hard one too many times. The double hung broke because I made my wife mad one too many times. On both occasions the service was simply outstanding! The technician came when he said he would, he was very professional and fast. No hoops to jump through, no hassles, it's amazing August 6, 2014
Window still hasn't been fix after 3rd attempt I purchased a new built home and even during our walk through, the oval window upstairs was broken. First and second time the attempted window replacement took place by the builder. After the second attempt, Milgard arranged to come into my house and replace it them selves and had no luck! I've ownd my home now for over a month and still have this broken window. I guess you could say that I'm not to happy! A new template has been made and Milgard has promised me that they would expidite the manufacturing of this window. August 6, 2014
Superior Service and Replacement Installation! I delayed calling and getting my fogged window taken care of because with many companies service issues are a hassle. With Milgard the service was fast, courteous, on-time, easy and as promised. The phone representative was knowledgeable, courteous and efficient. Javier, the installer, was great. Courteous, knowledgeable and on-time. Window replaced in less than an hour. Wish all my windows were Milgard. Future windows orders for another building will ALL be Milgard. Thank you for making your warranty replacement so easy. August 6, 2014
Needed help correcting built windows. When I called for service repair I asked if I could have a problem resolved with the original order. The order was for 1 big picture window and two end windows that moved up and down. I only wanted four grids total and they came with 8 grids. I lived with it and when they were coming to repair the picture window I decided to see what the charge would be to have the grids redone with only 4. This mean they would have to redo the 2 end windows, therefore I ask what would be the charge I was quoted $381.00. I decided not to do it. However after talk with the repair person I changed my mind. Because the new replacement window did not match they were going to have to redo the warranty order again. At that time I decided to contact service and ask them to give me a new quote for the windows have only 4 grids. I was told they could not do that I would have to contact a contractor. I explained that they had already gave me a bid before and did not understand why I was being told otherwise now. I am not happy about that and feel they should have honored the first quote given to me by Cherie Gonzales. The second person who said they could not do this and also said she could not find Cherie quote was Alma Montoya. If would be nice if you could have done this while he was here the second time. Sincerely George August 6, 2014
Service was excellent As always the service techs were very professional and were in and out of my house in just a few minutes. I tell my friends that the millgard windows are a great addition to my patio and I'm very pleased with the product and service. August 6, 2014
The service was and always great! Every time I have a problem with a window they are out here as soon as they can get out here and no questions asked they fix the window. The Tecs are always nice and very efficient. Thank you for no hassles. August 6, 2014
Excellent service! Lifetime warranty service request was fast and efficient! Thankyou!! August 6, 2014
Top Notch Warranty Service Milgard took care of my warranty issue promptly and with the top notch service you would expect from Milgard. August 6, 2014
Perfect from start to finish. As in the past the service experience was excellent. This is a big part of the reason that we chose Milgard when we built our house and our mountain cabin. August 6, 2014
Fast and professional service! I was greatly impressed with the level of service provided by Milgard today. The entire process was smooth -- starting with the phone representative and ending with the window technician. Great work! August 6, 2014
Excellent guarantee and service, but a bit of back and forth online before I got an appointment. The lifetime guarantee is outstanding. I had three windows out of many in a large home that lost their seal and gas leaked between the double panes. I called and the service rep suggested that I submit an email request for the fastest service. I submitted a service request online. My only complaint is that I waited a long time to finally get an appointment. I had to re-submit the dimensions (twice), and then I did not hear back. After inquiring again, I was given an appointment. The repair guy was excellent. He came in and did the job very quickly! Professional. Thank you, Milgard! August 5, 2014
On time, quickly fixed my window. Great experience! So glad I bought Milgard! The tech was on time to the second, had all the right parts and had my window replaced in 10 minutes. Amazing! I'm a customer for life. Thanks Milgard! August 5, 2014
First Class in all regards, Thanks Very satisfied from the expertise of the entire crew, knowledgeable staff taking the phone order, On time, courteous , and professional service, Would always recommend Milgard August 5, 2014
Milgard is great Your excellent customer service compliments your product which means I have no hesitation recommending Milgard to anyone shopping for windows, etc. August 5, 2014
This service could not have been better or quicker. The Service Tech was courteous and even put on booties because I had not had time to put down sheets on the carpeting where he would be walking; it even was his suggestion to do so. He replaced a leaking window so quickly with no fuss or mess. I waited a year to check into having it done, and now I wonder why I was so slow in acting. Milgard has my vote all around. August 5, 2014
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