Milgard Service

Milgard Service

At Milgard, we stand behind every window and patio door we build. If something covered by our Full Lifetime Warranty needs attention, Milgard's factory-trained technicians go out and make it right. We are committed to excellent service. Don't just take our word for it, here is what our customers say about us!

Milgard Service 4.7 5 5763 7832
Really satified! I was quite surprised that when we called to inquire about our windows being cloudy that customer service quickly schedualed to replace the windows without further questions or hassles. Three weeks later and our windows were replaced and like new again. We are very happy with the quick service. Mark Ellis Dana Point CA. March 13, 2014
Fantastic service!! I was pleased with every aspect of my window replacement. The phone calls, follow up mailing reminders and outstanding, professional job done by Rudy in the evaluation and replacement were all positive and well done!!! I would highly recommend this service to any and everyone!!!! March 13, 2014
Superb Service! You always wonder a bit when a seller says their product is guaranteed for life. But you folks really mean it! In today's environment that is a wonderful attribute and one which you and your employees should be extremely proud of. March 13, 2014
Excellent service. My service tech, Paulino, was very friendly and professional. He installed my windows in a timely manner and I was very satisfied with the appearance of my new windows. If it should ever become necessary for any future windows to be replaced, I would ask that the same service tech be sent to my home. March 12, 2014
Refreshing Tommy came out within the time window. Had the two windows replaced very quickly. Explained everything. Was very nice, professional. Great service all around. March 12, 2014
John arrived early and completed the work in minutes. Our door was installed about 14 years ag and no longer being manufactured. We live in the mountains of Northern California. John tracked down the weather stripping and installed it very efficiently. We are planning to build another house and would like to install Milgard windows in the future. Our previous home also had Milgard windows. March 12, 2014
Excellent Service From Start to Finish!! We are extremely pleased with the excellent service provided by Milgard from our first call through the completion of the project. The person we spoke to on the phone was very personable. She walked me through describing the window that needed replacing, including measurements. She called me back within 30 minutes and set up the replacement appointment. The replacement occurred six days after our initial call. Greg and Bill were the technicians that replaced the window. We had an appointment time between 10 a.m. to Noon. At around 10 a.m., Greg called and said the project he was on was going to take longer than anticipated and he would call me back when he was on the way to our home. He kept his word calling us when he was on his way, and did arrive around 12:10 p.m.. We are extremely thankful for this excellent customer service! March 12, 2014
Outstanding Service From the time of the initial service phone call to the onsite service was excellent. I couldn't have asked for a better Tech than Carlos. He was very professional, knowledgeable, and efficient. March 12, 2014
Yes, the service was great, mike the technician was quick and did the job perfectly. It is great that we can call for any problems and Midgard responds immediately. The windows work well for us and we love that we can call if we have any questions. Everyone on the telephone was helpful and The problem was solved quickly. March 12, 2014
So grateful! I am so grateful for the excellent customer service and attention to detail provided by Glen and his team. We have had some concern around the functionality of the sliders and he was gracious and helpful in finding a solution. Thanks so much Glen and team! March 10, 2014
Great guy but wrong window size I took a picture of the actual # in the window and sent it to Milgard. Some body made the wrong size. I have had the tech at my house before and was impressed with him them and now. I have the new window on order again. March 10, 2014
excellent overall experience was very positive, good communication from the main office, very friendly and accommodating. Service tech was professional, the job was completed on schedule and sliding door was fixed perfectly (this was a 10 yr old door that was no longer sliding and can now slide with one finger March 10, 2014
Extremely helpful. The service provided was very professional , efficient, neat and pleasant. March 10, 2014
Needs improvement I initially received a call to set up service very quickly. That was great. But, it was 3 week out on an available date and time. The technician that came out were very nice and professional. Unfortunately, they did not know what was causing the leak at me window. They did a water test and concluded that water was leaking from it, but did not determine the cause. They thought it might be installed incorrectly. We received a call about a week later to follow on the leak. The lady that called stated that install issues only have a one year warranty and that we needed to contact the builder. I stated to her that I had already done that and since our home was past the 10 year warranty, they wanted nothing to do with it. She said she would contact the install department and call back. She called back a few minutes later and stated that now the warranty was 10 years on install and couldn't do any for us either way. I feel like I got the run around from Milgard on a window issue that they don't even what the cause is. Not happy at all especially since this is not the first window leak problem we have had. March 10, 2014
Replaced window in Living Room. Very professional service The window was installed efficiently. The service was very good. I did notice after a more close inspection that the window glass had some little crystals that looked liked snowflakes when the sun was shinning through the window. Iam not sure if these are imperfections in the glass but I would like to find out. March 10, 2014
Better than most Jaime was efficient,courteous,and neat. I couldn't have asked for a better experience with a tradesman coming into house to do work. Way to go Milgard--way to go Jaime! Chris Bryan March 10, 2014
the door issue has not been resolvedAurora Colorado the issue has not been resolved at this time door may need to be replaced March 9, 2014
Everyone was really wonderful I had a window just break..called Milgard, they called back a few days later. Very pleasant interaction. Much to my surprise everything was still in warranty. It took some time to manufacture the window, but the local representative showed up right on time and took care of replacing the window very quickly. I'm a very happy camper. March 9, 2014
Very good! Samir was wonderful! On Time ... pleasant to visit with. Tell him thanks again! March 8, 2014
great service! In-home service tech arrived within the appointed time, had necessary parts with him, and completed the repair quickly. He did an excellent job. March 8, 2014
Quick, easy and Great! Used web based/email to set up service. Required some redundant information in both systems but ultimately was easy and service tech was excellent. March 8, 2014
Excellent customer service We installed Milgard Aluminum windows in our house when we built it in 1995. We have windows from 3'x4' up to 3'x10'. They are still excellent windows. Easy to disassemble for cleaning and easy to open and close. When one of them lost the vacuum seal, Milgard quickly sent out a technician to replace the window pane. Technician was efficient, courteous and very knowledgeable. March 8, 2014
This service is 5 star This tech person is quite knowledge of what he does, very careful exam the window, understand why my window fail, one of the hing was wrongly install, maybe from the manufacture , the installer would not have the part to mess around, the number of my window can not be read due to fade away and too small to determine, he careful measure and double check, make sure my window is secure closed until replacement come, I appreciate he is a good employee, and I hope Millgra team recognized good employee, and take good care of good and excellent employee. Employee name is XAVIER BROWNING March 8, 2014
This window was replaced with top-notch efficiency and blinding speed. We had installed new Milgard vinyl double-paned windows throughout our house when we remodeled about 6 years ago. The seal on one window appears to have failed and the interior space clouded up. It took only one call to Milgard to set a date for replacement, no questions asked. The service technician arrived right on time on the date specified, and I have never seen a window replaced so quickly! I wasn't timing the work, but the tech couldn't have been on this job for more than 20 minutes, and this was not a small window (43"w x 43"h). The service technician was very polite and professional. He even insisted on putting his trash in his pocket rather than give to me to toss. When I confessed at the start that I had not been able to figure out how to remove our window shade (as I had been directed to do), he said no problem -- and then proceeded with the removal/installation of the window without having to remove the shade! Overall, I am completely delighted with the manner in which the replacement of this window was handled, and I'll be pleased to pass this word about Milgard to anyone who asks. March 7, 2014
The service was promt and awesome. Great job. The service representative was great to work with. Came when scheduled and did a great ob in communicating and doing the job right the first time and was friendly and knew what had to be done. Awesome job. Thanks March 7, 2014
SERVICE WAS GREAT AND SO IS PRODUCT EVERYONE I spoke to and dealt with is so polite and professional. Definitely will recommend this Company. The Rep was clean and polite and even cleaned the windows March 7, 2014
The service was excellent. The Milgard service rep. was on time, polite, and professional in every manner. From the service desk, to the repair , it was first class all the way. I would recommend them highly. Thanks, Jeff! March 7, 2014
very pleased. Jake in Salt Lake was extremely helpful in orchestrating some work to me deadlines. Aaron Freeman made 2 trips to make sure that I understood the windows. Thanks so much for all of your services. Jill Eskelson Lee March 7, 2014
Great service! Todd and Katie were very professional and came in to do the work and left everything in good order. Thanks for your excellent care. March 7, 2014
Average. But took long to replace defective window. It took too long to have my defective window replaced. I believe I waited about two months from my initial contact with your company. The repair was fine. The technician walked into my kitchen with dirty shoes. I pointed this out to him before he put on booties. One of the plastic trim piece overlap one side of the window by about 1/4 in. He said there wasn't anything he could do about it because the window was not square. I can accept that, but the trim still shows. March 7, 2014
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