Milgard Service

Milgard Service

At Milgard, we stand behind every window and patio door we build. If something covered by our Full Lifetime Warranty needs attention, Milgard's factory-trained technicians go out and make it right. We are committed to excellent service. Don't just take our word for it, here is what our customers say about us!

Milgard Service 4.7 5 5994 8133
Buy Milgard- you'll be glad you did. I love Milgard's products, service, and lifetime guarantee. Over the years we've had to have a couple of windows and a skylight replaced. All I have to do is call Milgard and they send someone to replace the window- it's that simple. 12 years ago we had a contractor upgrade our upstairs windows and 4 of our skylights with new low-E ones. I am now finding out that while the windows are all Milgard, the skylights are not. One of those skylights is leaking, but that company's guarantee is only for 10 years. Well, pooh! Be sure that when I have that one replaced it will be with a Milgard. May 5, 2014
Excellent warranty work!!! Thats why I exclusively use Milgard. They quickly replaced the window seals and did a great, clean job. With many competitors out there, its really nice to have someone you can count on. Milgard is always fair and competitive. Saving a few bucks by using some off beat company that either got bought-out or went under is really a bad idea. We had several seals what went bad but they were GOOD on their warranty. I used to be in the commercial market and watched their competitors come and go. I don't want a window supplier that is late or has warranty problems with every claim. Milgard is the only supplier we used on vinyl windows because of their history. Don't mess with anything that works!!! Mark R. May 5, 2014
/love the windows not a few things workers are required to do The installers told me their boss tells them not to foam insulate the gap between the existing opening and the new vinyl frames. The gaps were from 1/2 " to 1 1/2. Also left with clear calking on entire edge of vinyl flange forcing me to either clean it off to stop dust from turning window black on vinyl edge or paint vinyl the color of stucco... I want edge of vinyl to be vinyl and not painted. I see it's the standard trade way to finish sealing windows of any type. Sloppy and company owner refused to remove sloppy clear calk from vinyl edge! May 5, 2014
Very convenient! Placing this service request was very easy and convenient! The response time was quick and I personally appreciated that all correspondence was done by e-mail and I didn't have to talk to anyone on the phone. The technician that came to the house was professional and the service was quick. May 3, 2014
We are impressed with the Milgard product Warranty, they stand behind their product! The service we received was excellent and we will always buy from Milgard as they stand behind their product! May 3, 2014
Service tech was excellent. Tech was great. On first visit (with replacement window) he immediately recognized that the wrong window (not tempered) window was wrong. So, had to re-order which added another wait and day at home. (Hence, the Good rating instead of Excellent) Installation was quick and spotless. Techs were very aware to leave area clean. Thank You. May 3, 2014
Wonderful start to finish! I am so impressed. The process was wonderful from start to finish. May 2, 2014
WORST PRODUCT AND SERVICE OF ANYTHING I'VE EVER BOUGHT FOR MY HOUSE I've had nothing but bad experiences with this company!! Customer service is AWFUL! Today, after having waited for WEEKS to have someone come fix my screen door (which they've had to come fix FOUR TIMES#, the serviceman pulled into my driveway #which no workers ever do since they should all park on the street# and he left tire marks #it's a difficult driveway to begin with# and his truck leaked oil all over my brand new $30,000 driveway. When I called my contractor #who has been finished with my project for a year) he reminded me that Milgard had done the same thing in my driveway the last time they came to "fix" what they had messed up. He said he's had so many problems with them that he will NEVER let a client buy Milgard again. You would think that after I have complained many times at high levels at Milgard, that they would give me premium service but they just don't have their act together. Horrible!!! May 2, 2014
The best ! This was the best home contractor/repair experience I've ever had. John on the phone was very professional and superb. Mark the repair technician was also very professional, arrived on time, did a superb job and was very fast. I was very happy with Milgard products and am now very happy with Milgard service as well. Great job Milgard people ! May 2, 2014
Service on my window issue was great I had a fairly simple issue, the window slide stop working, Ryan & Gary fixed the issue and showed me how to fix it in the future. Thank you. May 2, 2014
Thanks so much for your great service! The service man who came out to our home was very professional, courteous, took very little time and did not create a mess. He was great. I enjoyed our interaction and trust him to do a good job. Thanks! May 1, 2014
The service was excellent. The rep showed up on time. He was efficient and quick. He gave the impression that he really cared that I was happy and satisfied with the repair. He was careful, like removing his shoes before walking on the carpet. I would highly recommend buying Milgard products. May 1, 2014
Painfree experience In-home Tech showed up in the allotted time window and was courteous, professional and resolved the issue quickly May 1, 2014
Truly Professional Throughout Everyone I dealt with was helpful, knowledgeable, responsive and friendly. The service was scheduled very quickly and done well. I am a loyal Milgard customer, and even more so now! May 1, 2014
service was excellant on tme and very professional Most definitely would/will use Milgard with every project now and in the future. Not only are the windows and doors top of the line products, but their warranty is by FAR the very best I have ever witnessed in action. Any problem at all is resolved and action steps by Milgard is beyond fair. Very happy with the product and service received. Thank you, Milgard. May 1, 2014
The service exceeded my expectations My windows were installed about 10 years ago before seals cracked in two of them. Milgard responded quickly and replaced them with no problems. I'm glad I purchased your product and your warranty is great. May 1, 2014
Service great, computer stinks First I was happy with the installation of my windows. However, the computer system was another story. I gave detailed information of my problem on the web site. I was called several days later asking tor the same details. However, the person I talked to was very nice and gave me help on obtaining more details, which helped to establish my warranty period and get the free replacement. However the technician showed up with the wrong size for some of the windows. Made an appointment for another day. However, the previous day to the appointment, I had to reschedule the appointment. The technician did not get the word and showed up. Even the support workers at the company were complaining how inefficient their system is. However, I would stll recommend Milgard windows and, now, saving up to get one last window from Milgard for my house. May 1, 2014
Great Service! I was pleasantly surprised on the level and promptness of service to correct a mechanical issue with one of my Milgard windows. The appointment was scheduled, the technician arrived promptly, addressed the isue, made the necessary repairs, installed additional missing trim, and completed within 30 minutes. Since the product has a lifetime warranty, the tech refused payment and even a tip (although I insted several times and forced a small token on him). Thanks Milgard...This level of service needs to be demonstrated with more American products and services. Thanks! April 30, 2014
Outstanding Experience; Great Tech Milgard honored my 20-year old installation and arranged for some warranty work. The Milgard Tech was very professional and fixed/replaced all of my concerns. I will continue to recommend and buy Milgard products. Top quality service. April 30, 2014
4 trips out and still the wrong parts The Tech is skilled but he is always given the wrong size springs to repair the two that broke. The parts warehouse does not know their product and what is required to fix the windows. April 29, 2014
Better than expected I was initially concerned when I called and was told to complete the request via the internet. I had questions as to warranty, price, etc but because I completed the information on a web-site I was not sure what the price would be for repair and replacement. Received a call advising me the Service Tech would arrive on a specific day and time - which is great - but I still did not know how much this would cost. Service Tech arrived, took measurements and told me I would receive another call for the apt to replace. By this time I figured there would be no charge - nice surprise. Never any paperwork to sign, no receipt of work completed and ALL IS GREAT. April 29, 2014
Your company is great. Your windows were installed in our home when it was built in 1990, and the lifetime warranty is excellent. I couldn't be more pleased with your company. Your warranty is excellent as is your service when it's needed. April 29, 2014
Milgard makes me happy! From my first contact, things kept rolling. I didn't have to get back to them, they always kept me informed. The office and field service men were helpful, friendly and competent. I have two new windows and am a happy camper! Thanks Milgard! When I am in the market for new windows, I will always go to Milgard. April 29, 2014
Excellent experience I am extremely impressed with the professionalism of the service tech and the prompt job he did. I am equally impressed with Milgard's warrantee and the willingness to back it up. I have dealt with Milgard in the past and received the same excellent service then. April 29, 2014
Milgard = THE BEST IN QUALITY SERVICE I have always been impressed with the responsiveness and professionalism of everyone with whom I have interacted at Milgard from the service department on the telephone to the repair crew. I highly recommend Milgard and will always use these products! April 29, 2014
Installers 0. Milgard Service 1 Although the installers of our sliding patio door tried very hard the door was very difficult to open and close. We wished we had purchased a better quality door. The Milgard Service Tech found the problem and now we are satisfied. Thanks to Felix. April 29, 2014
Replaced a broken window We've only been in this house for 1 1/2 years but have had Milgard out twice to repair something. I was a bit disappointed to find out that this window wasn't covered under the warranty. Service professional was prompt and courteous but I'm just not sure about the quality of the product. April 29, 2014
Awesome! Problem fixed and we are delighted! There was condensation or something blurry between the panes. The window was replaced in minutes with complete clean up and clear instructions. Great service! April 29, 2014
Fast and very professional! I thought replacing my windows in my dinning room was going to be a huge job and a big hassle. It was so fast and easy I was amazed. I called one week they were there the following Thursday and it only took them about 20 minutes from start to finish. I only wish I had called sooner. April 29, 2014
In and out in 15 minutes! After calling the company that installed my windows about a leaking seal, Milgard called me the next day. They set a date for the window to be replaced. They called to remind me, and gave me a two hour window that the service man would be here. He was here on time and replaced the window in about 15 minutes! He was professional and friendly. April 29, 2014
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