Milgard Service

Milgard Service

At Milgard, we stand behind every window and patio door we build. If something covered by our Full Lifetime Warranty needs attention, Milgard's factory-trained technicians go out and make it right. We are committed to excellent service. Don't just take our word for it, here is what our customers say about us!

Milgard Service 4.7 5 6038 8186
What service???????????????? Would love to give a review on my "service", but it is non existent!!!! I've been waiting nearly FIVE WEEKS for a quote on three windows that have broken seals...........AGAIN! Even after calling to follow up with the "Service" rep, I was told that they had not put in the information into the computer and when they do, they will send me the quote. Are you kidding me?????!!!!????? It takes 5 weeks to put information about 3 windows into a computer!!!????? I will never put a Milgard window in my home even if I was paid to do so. I honestly cannot believe a company would tolerate this. May 7, 2014
The problem was solved! I had an issue with my screens and within 5 minutes of the technicians arrival the problem was solved! Thanks for such great service. May 7, 2014
The entire experence working with Milgard was over the top excellent. From the first call, everyone I talked with and the tech taht came out was totally professional and responsive. May 6, 2014
Very prompt and professional Millard has been wonderful. They have followed through with the warranty with no problems. We contact them and they schedule a service technician. Very easy with no hassles. May 6, 2014
Excellent service! We recently had our 20 year old skylights replaced by Milgard. They were quick to assess the problem on there first visit. On the second visit they installed both skylights while we were away at the airport picking up our daughter. Now that is what I call customer service. May 6, 2014
Great Service We love our Milgard windows and have only two minor problems with them, seals breaking. In both cases we have received prompt service and replacement at no charge. May 6, 2014
Excellent and Fast Service I received a telephone call in advance about arrival and the installation and service was great. It was great to see everything that was found wrong in an earlier pre-visit. Everything had been taken care of today. Again, great and fast service by Milgard. The company stands by its product and it was a pleasure doing business with the company. May 6, 2014
Very Plesant experience. My phone assistant was very easy to deal with. The tech did the job fast and efficiently. Very good experience. Thanks so much for the fantastic warranty. Ralph F. Los Altos May 5, 2014
Impressive service The service was great. The repair guy arrived when he said he would be here and replaced the glass in record time. I was very impressed. May 5, 2014
incorrect appiontment time on email notification The Email reminder had the incorrect time listed as 7:00am to 9:00am after waiting for 2 hours pass said time I called Milgard the operator said the appointment time was incorrect and the tech would be there at 1:15 pm to 3:15pm I ask her if it would of been to much trouble to communicate with the customers that said appointments for the day were incorrect ,so in closing I wasted a day waiting for service ,which was excellent once the Tech got here May 5, 2014
The technicians were very friendly and professional in their repair process. The was a very stress free experience. They replaced the trim strips on my window and were gone. No muss, no fuss. May 5, 2014
Windows Replaced I received a phone call about ten minutes out. The fellows arrived on time, worked quickly, and were out within an hour. I couldn't be more pleased. May 5, 2014
Technicians were excellent The service technicians and coordinator were excellent. My only issue was the automated email notification stated they were supposed to be at my house between 7-9 am. At 9:15, I called the 800 number and the rep said I was scheduled for 1:15 - 3:15. They arrived at 1:30 and were very professional and knowledgable. May 5, 2014
As a consumer advocate, your company has never failed to service my lifetime replacement windows that are now 24 years old... As a consumer advocate and home owner, your company has never failed to service my lifetime replacement windows that are now 24 years old. Over the years I've grown to know most every service worker you've sent out to the Beaverton house. Today was no exception when I believe it was Steven who came out with a trainee and together they performed another valuable service. My apologies to him for becoming preoccupied and not shaking his hand goodbye when they were leaving. I remember the wife wanted Kraft Screens to repair two bug screens, your guys removed the one from the window they repaired and I went upstairs to retrieve the large one while the service workers were leaving. I'm getting old and felt bad that I forgot to shake his hand even though I did thank both of them. The only thing as a disabled person that caused me some grief and I can't blame Milgard for this is that, the Beaverton house is empty, because we are remodeling, and are staying at our home in Portland. So to make it to Beaverton on time for the 7-9:00 am appointment window, makes me hustle from PDX to G-d's country. What I didn't know was, that the time window didn't mean they might still be gassing up and loading their truck in Tualatin at close to 8:00 am. With a leg that's half metal inside and nowhere to sit unless back in my vehicle, had I been living where you were making the service appointment, then I wouldn't mind, but in this case I wish there was a way to narrow the actual arrival time. In any case, next time, I'll be sleeping there and this all becomes an academic discussion. Again your workers did a great job, it's always good to chit-chat with the guys when the visit, and I highly recommend your company and products. I wish the new townhome I bought in Portland had of included Milgard windows instead of Atrium's problem plastic window assemblies. May 5, 2014
Buy Milgard- you'll be glad you did. I love Milgard's products, service, and lifetime guarantee. Over the years we've had to have a couple of windows and a skylight replaced. All I have to do is call Milgard and they send someone to replace the window- it's that simple. 12 years ago we had a contractor upgrade our upstairs windows and 4 of our skylights with new low-E ones. I am now finding out that while the windows are all Milgard, the skylights are not. One of those skylights is leaking, but that company's guarantee is only for 10 years. Well, pooh! Be sure that when I have that one replaced it will be with a Milgard. May 5, 2014
Excellent warranty work!!! Thats why I exclusively use Milgard. They quickly replaced the window seals and did a great, clean job. With many competitors out there, its really nice to have someone you can count on. Milgard is always fair and competitive. Saving a few bucks by using some off beat company that either got bought-out or went under is really a bad idea. We had several seals what went bad but they were GOOD on their warranty. I used to be in the commercial market and watched their competitors come and go. I don't want a window supplier that is late or has warranty problems with every claim. Milgard is the only supplier we used on vinyl windows because of their history. Don't mess with anything that works!!! Mark R. May 5, 2014
/love the windows not a few things workers are required to do The installers told me their boss tells them not to foam insulate the gap between the existing opening and the new vinyl frames. The gaps were from 1/2 " to 1 1/2. Also left with clear calking on entire edge of vinyl flange forcing me to either clean it off to stop dust from turning window black on vinyl edge or paint vinyl the color of stucco... I want edge of vinyl to be vinyl and not painted. I see it's the standard trade way to finish sealing windows of any type. Sloppy and company owner refused to remove sloppy clear calk from vinyl edge! May 5, 2014
Very convenient! Placing this service request was very easy and convenient! The response time was quick and I personally appreciated that all correspondence was done by e-mail and I didn't have to talk to anyone on the phone. The technician that came to the house was professional and the service was quick. May 3, 2014
We are impressed with the Milgard product Warranty, they stand behind their product! The service we received was excellent and we will always buy from Milgard as they stand behind their product! May 3, 2014
Service tech was excellent. Tech was great. On first visit (with replacement window) he immediately recognized that the wrong window (not tempered) window was wrong. So, had to re-order which added another wait and day at home. (Hence, the Good rating instead of Excellent) Installation was quick and spotless. Techs were very aware to leave area clean. Thank You. May 3, 2014
Wonderful start to finish! I am so impressed. The process was wonderful from start to finish. May 2, 2014
WORST PRODUCT AND SERVICE OF ANYTHING I'VE EVER BOUGHT FOR MY HOUSE I've had nothing but bad experiences with this company!! Customer service is AWFUL! Today, after having waited for WEEKS to have someone come fix my screen door (which they've had to come fix FOUR TIMES#, the serviceman pulled into my driveway #which no workers ever do since they should all park on the street# and he left tire marks #it's a difficult driveway to begin with# and his truck leaked oil all over my brand new $30,000 driveway. When I called my contractor #who has been finished with my project for a year) he reminded me that Milgard had done the same thing in my driveway the last time they came to "fix" what they had messed up. He said he's had so many problems with them that he will NEVER let a client buy Milgard again. You would think that after I have complained many times at high levels at Milgard, that they would give me premium service but they just don't have their act together. Horrible!!! May 2, 2014
The best ! This was the best home contractor/repair experience I've ever had. John on the phone was very professional and superb. Mark the repair technician was also very professional, arrived on time, did a superb job and was very fast. I was very happy with Milgard products and am now very happy with Milgard service as well. Great job Milgard people ! May 2, 2014
Service on my window issue was great I had a fairly simple issue, the window slide stop working, Ryan & Gary fixed the issue and showed me how to fix it in the future. Thank you. May 2, 2014
Thanks so much for your great service! The service man who came out to our home was very professional, courteous, took very little time and did not create a mess. He was great. I enjoyed our interaction and trust him to do a good job. Thanks! May 1, 2014
The service was excellent. The rep showed up on time. He was efficient and quick. He gave the impression that he really cared that I was happy and satisfied with the repair. He was careful, like removing his shoes before walking on the carpet. I would highly recommend buying Milgard products. May 1, 2014
Painfree experience In-home Tech showed up in the allotted time window and was courteous, professional and resolved the issue quickly May 1, 2014
Truly Professional Throughout Everyone I dealt with was helpful, knowledgeable, responsive and friendly. The service was scheduled very quickly and done well. I am a loyal Milgard customer, and even more so now! May 1, 2014
service was excellant on tme and very professional Most definitely would/will use Milgard with every project now and in the future. Not only are the windows and doors top of the line products, but their warranty is by FAR the very best I have ever witnessed in action. Any problem at all is resolved and action steps by Milgard is beyond fair. Very happy with the product and service received. Thank you, Milgard. May 1, 2014
The service exceeded my expectations My windows were installed about 10 years ago before seals cracked in two of them. Milgard responded quickly and replaced them with no problems. I'm glad I purchased your product and your warranty is great. May 1, 2014
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