Milgard Service

Milgard Service

At Milgard, we stand behind every window and patio door we build. If something covered by our Full Lifetime Warranty needs attention, Milgard's factory-trained technicians go out and make it right. We are committed to excellent service. Don't just take our word for it, here is what our customers say about us!

Milgard Service 4.7 5 5967 8099
Window Servicing They are AWESOME!!! Thank you very much for such great customer service!!! November 10, 2014
Mostly OK work The people that setup my appointments were GREAT. I had two services on two occasions. The first, for the sliding glass door, was a fantastic installation. The work went well, the service people were great. The second installation, for a side window, did not go as well. The stationary window came out "OK" and reinstalled OK. Then came the sliding window - The tech had a very difficult time removing the seal from the previous installation and broke the glass during the removal process (while in my driveway). That would not have been bad, if the tech had picked up all the glass that had fallen onto the driveway, he did not. Then the seal was partly deformed during the removal, and did not re-install fully. There are minor gaps in the seal of the window. Not great work. I feel it would have been prudent to have the tech come with replacement parts, in case there were failures in the removal. November 10, 2014
Still Waiting The service tech was very nice, but unable to resolve our issue. We thought we'd get a call within a week to complete the process, but did not. It has been a little over a week and we are still waiting... November 10, 2014
Very professional The tech showed up early was very professional and even put on shoe covers. November 9, 2014
This service was above and beyond my expectations From the first phone call I was treated as though my query was the most important of the day. My questions and concerns were handled with professionalism and friendliness. I was astounded at the quick reposonse in solving my particular problem. It is refreshing to deal with a company, who not only guarantees their product, but follow through with their promise. I would not hesitate to recommend this company to anyone and, would definitely choose them again in the future. . November 9, 2014
Excellent service and flexibility It could have gone wrong, but through a focus on customer service and flexibility, it turned out very well. Initially, I thought we were in trouble because we asked to change the arrival time of the technician to later in the day to clear a conflict we had with the original time. The technician arrived on time and we were not there, but he was very accommodating and returned late in the day after his other appointments and completed the job very proficiently. Even though it was late in the day, his attitude was great and the quality of the work was excellent. Service is very important to me, so Millard will always be my first choice. November 9, 2014
Milgard Review Our technicians, Johnny and Matt were excellent. They were very professional in the assessment of our problem, and in the installation of the replacement windows. This is a great company with excellent products and a world class guarantee. November 9, 2014
Great Techs THe young men who came to our house did an excellent job and they were very nice people. OUr only complaint is the length of time it took to initially get a warranty service person to our home - almost 2 months from the initial phone call. November 9, 2014
Service great with one exception. Everything excellent except that I got an email saying the tech would be here between 700 and 900 AM, and a voicemail that the tech would be here between 2:30 and 4:30. By the time I got the second message, it was after hours and no answer at the number left in the voicemail. Made it a bit difficult to plan my day, Other than that, however, everything excellent. Thank you. November 8, 2014
There was a long delay, but a great two man crew prevailed. We had bad deals and streaking on 3 of our 15 windows. After a 2 month delay due to no repair contract on Maui, the first repairman mis-measured 2 of our 3 windows - so another 2 months passed, but then 2 quality repairmen made the fix. I still have two neighbors trying to get service for their repairs without success. Milgard really needs to get on top of there inadequate response time. November 8, 2014
Outstanding Quick, Efficient, … and Totally Courteous and Professional November 8, 2014
Top Notch Service Outstanding service was provided when my window was recently placed. The repair techs were prompt, friendly, knowledgeable and efficient. The warranty repair was completed in about 30 minutes. I'm glad we had Milgard windows installed in our home. We often overlook the value of having excellent back end service support on the product. November 8, 2014
Top-notch, professional window service! We had a very large job of 12 windows, mostly all very high off the ground, requiring long ladders. It was estimated to be a 7 hour job. Arriving at 10:30AM, Manuel and Andres got right to work, and they completed the window removals and replacements by 4:15PM. Plenty of daylight was still left. No problem! These gentlemen were the consumate professionals. Both were respectful and courteous. I know we'll need future service from Milgard, and I can only hope that Manuel and Andres will again be assigned. Thanks, Milgard! November 8, 2014
Unable to assess Northwest Windows and Door company scratched our two windows during lifting/placing the windows. Milgard techs came out to see the windows and said they were scratched too deep to buff out. But that is all Millgard assisted us with this matter. We reported the Northwest Windows and Door company to the Attorney General office who helped us contact the owner initially since we received no response back from him for followup. Attorney General Office could not recontact the company and told us they apparently shut down and can no longer be contacted. So we are now stuck with the two scratched Milgard Windows that we paid a high price for. November 8, 2014
The service was very professional The service people arrived on time and completed the replacement of our window very quickly. There was absolutely no disruption to our day - thank you. November 8, 2014
Very good service and on time. Was impressed by employes that installed our new glass and how fast they were finished. November 7, 2014
Had to wait a while but the service was A-one!! Appreciate Milgard's guarantee for their windows. Repair and pre-emptive service today was done quickly and professionally. Anyone that I have talked about Milgard to has reported the same great service. Don't ever change!! November 7, 2014
responsive and professional We had moisture issues with two of our windows. Not only were they placed quickly but the service technician identified two others we were not aware of. November 7, 2014
Excellent service and friendliness of everyone we were in contact. The technician examined the broken window; he thought the window cracked due to the glass not being correctly placed in the frame from the factory. There was no space on one edge between the the side edges and too much space on the other side edge. November 7, 2014
Outstanding Service Cannot even image how the phone call, notifications and service could possibly be improved!!! Not just satisfied-- but truly impressed. Delayed calling about a very minor problem -- one of the "stops" that allows the window to be cracked open but not fully opened would not spring out. Did not think it was worth a special service trip --so was just going to wait until something else came up --nothing did. Milgard treated it as if it were a significant problem --promptly scheduled a technician, called & E-Mailed appointment details including a photo of the technician and he showed up within the time window we were given. November 7, 2014
Great service -- thank you; website less enjoyable The techs didn't even wait for me to ask them to take off their shoes; they took their shoes off as soon as they saw me do it. Removing the window was a little tricky, possibly due to some settling of the house, but they extracted it without breakage, and with a good deal of care regarding cleanliness. However, I should not have to work and work to create a unique nickname in order to simply submit customer feedback. This part of the online process is silly and aggravating. November 7, 2014
Very good! Excellent! communication was great! Technician was great! Milgard all the way! November 7, 2014
Great service! Milgard windows and their warranty are great. When I had a problem they fixed it without question. Service techs are clean and personable, taking time to answer all questions. November 7, 2014
Took too long to get here. Over two months/ Had I known how long it would take for someone to make the repair, I would have paid a local contractor to get the job done. It too two months to get the sky-lights replaced. November 7, 2014
Great Job Excellent phone service and installation. The only negative is the service date was far out. November 7, 2014
Customer service I opened case# 03932085 sometime in mid to late Sept. I received an e-mail on Oct.3rd asking for information regarding the windows. I responded with that information on Oct.7. On Oct.27 I emailed your firm stating it hard been 3 weeks since I had sent in the required information and that I had not been contacted by anyone. On Nov. 5th a technician showed up unannounced to make the repairs. I had not been contacted by anyone to set up an appointment. I just happened to be home when the tech arrived. Hardly what I would call satisfactory customer service! Your technician, Pilar Morales was very professional, knowledgable and efficient. He did apologize for the lack of contact from his office. November 7, 2014
Excellent service The time between my initial email and the service appointment was about 6 weeks, so that was disappointing. The service visit was great. Armando Sanchez arrived within the appointment window, was friendly, neat and quick. November 6, 2014
absolutly the best Many years ago I purchased a group of windows to be installed. they told me then that I had a life time ugarentee. I did not think that I would ever fall back on tha t ( BUT I DID ) I phoned it it and was give a date for service, they showed up that day and itn short time repaired the problem, and it was like NEW! I am proud of m sellf for the original purchase and happy that it was with MILGARD,,can I say More! J Campbell November 6, 2014
Excellent service; especially from Victor the Service Tech. Victor called when he was about ten minutes away from my house which was really nice as it gave me time to make sure the dogs were outside and the window was ready for him to work on. He was prompt and finished the job very quickly. November 6, 2014
We were pleased with the service and are happy we chose Milgard Windows I love our of the best upgrades we have done to our home. I really didn't want to call to complain because I thought we would have a hassle. I was wrong. The young lady that took my call was very polite. We set up a date for the repair which was today (11/6). Yesterday we received a call to confirm the time. Your repairman was on time & immediately went to work on the repairs. He not only was very professional but was finished with the repairs in a short amount of time. November 6, 2014
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