Milgard Service

Milgard Service

At Milgard, we stand behind every window and patio door we build. If something covered by our Full Lifetime Warranty needs attention, Milgard's factory-trained technicians go out and make it right. We are committed to excellent service. Don't just take our word for it, here is what our customers say about us!

Milgard Service 4.7 5 5730 7780
Technician was excellent. Time between placing service and arrival date too long. Price of parts high and price for labor unresonable - less than one (1) of labor billed at $300! Again, tech was excellent. October 7, 2014
The service was right on time, and Excellent! Milgard once again does a great job of taking care of my windows October 7, 2014
Job well done! Initially I had gone on-line to resolve this issue with no response. However, after a phone call (weeks later) I was taken care of in short order. I still recommend filling out the forms on-line but, a follow-up phone call would be wise. The representative on the phone was able to pull up all my information which I believe expedited a service call date. The confirmation call was a day earlier than indicated. A window (no pun intended) of 9:30 to 11:30 was given and the technician arrived at 10:15. He was friendly, efficient and left a clean work area by 11:00. All-in-all, a very pleasant experience. The window is beautiful and perfect again. Thank you so much for your integrity. October 7, 2014
Excellent Quality service even after 14 years I am very very impressed that Milgard quickly came out and replaced a broken handle and two rough sliding doors even after 14 years have passed. They are true to their word. Excellent experience. They are first rate! October 7, 2014
Awesome service!! I was very impressed on the promptness on the fixing of the windows. October 7, 2014
People are nice, results couldn't be much worse. Contacted MG on 9-17. Nice conversation, on site scheduled for 10-3. I sent all the original order detail with all take-offs to MG and all detail-ie Ultra FG, Low E, brown tone exterior, white interior, argon, sun coat max, etc. I asked specifically if the information provided was enough for order for replacement to be correct. No responses to my email. The confirming post card had wrong name, wrong address. I called to advise that and asked again if the information provided was enough to have correct window show up. No response. The field person showed up on time, nice person. Had wrong window, wrong size, wrong spacer, no gas filled, not even close match for replacement. Said he could be back in a week or 10 days. Next contact says appt set for 10-24. Im only hopeful that will go well. October 7, 2014
As promised. Repair person was polite - yet to the point. Made an appointment to replace my Milgard window, they confirmed, arrivied on time, fixed the window nad were gone in under 20 minutes. If only all things in life worked as smoothly as your warrenty! October 7, 2014
Window Service was outstanding Service & Rep were outstanding. He was prompt & fixed the issue with the springs quickly. I am glad I got Milgaurd Windows! October 7, 2014
Great Service. Would recommend Great. Technician contacted me at the time expected. Was very gracious in waiting for me to arrive. Had the problem fixed in just a few minutes. Was very professional and courteous. October 7, 2014
We finally got it togther :) Great product, service and suppport. On two windows the interior trim moulding was cracked. Milgard was very reaponsive and did not miss their appointment window. The problem was they kept sending the wrong replacement parts. WE both hung in there and it got resolved. The windows and door look GREAT. October 7, 2014
Excellent! Over the last seven years we have installed 20 of your windows. They have well served the purpose of improving our household heating and cooling efficiency! There have been two or three minor problems with the windows all of which have been promptly and effective dealt with by your maintenance staff with no cost to us. Such service is rare and much appreciated. Thanks. October 6, 2014
The technician was friendly and very efficient in fixing the problem. The technician was on time and worked until the problem was resolved. He made sure that I was satisfied before he left. October 6, 2014
Great service! The online request was processed quickly and within a few days had a response from Milguard. Scheduling the appointment was also fast and easy. The technician that came out, was very professional and got the job done easily. Overall a great experience! October 6, 2014
Overall I was very satisified. The two technicians did a great job fixing my windows and door. I wish they could come back and give the rest of my windows a service as they do not open as smooth as the ones they just worked on. October 6, 2014
Outstanding service I was very pleased with the two service technicians who fixed my window. They arrived on time, respected my home and made the repair to my satisfaction very quickly. They were both pleasant while they made the repair. October 6, 2014
Service summary It took several months for Milgard to respond and repair the problems. October 6, 2014
Excellent. Only one area could be improved. All areas were excellent except the time to get new windows installed. Seems like a couple of months from the first call to installation. October 6, 2014
Surga was great! I had a problem with the lock mechanism of a sliding glass door that had been present since installation. I had requested the installer to remedy the situation twice. They were unable to correct the problem. I grew impatient and called Milgard directly to address the problem. Surga arrived on time and got right to work. There was a need to try different solutions given the nature of the installation. He found a solution that is working now. He assured me that if it does not continue working, Milgard will return to correct the problem. I am very pleased with the outcome and can see I should have dealt with the company directly from the outset!! Thank You! October 6, 2014
great! great product and then MILGARD proves their warranty means what they say! What's not to like? October 6, 2014
Best service I have ever had!!! I recently had a problem with my sliding glass door and I called Milgard for service and I talked to Aaron Freeman who is such a nice guy and has superior customer service skills. He set up an appointment for a service tech to come and fix it. The service tech came and was just as nice as Aaron and fixed it in a matter of minutes all under warranty. This is the Nordstrom of Window/Door Companies. I will always use them in the future! Thanks! October 6, 2014
Best service ever From the day I had my window put in to today I have had the best service. Love my windows. October 6, 2014
completely happy Milgard's customer service department was easy to reach and schedule an appointment with for one of their technicians to come to our home and look at the problem we were having. The technician arrived early and solved the problem we were having with our sliding door and was able to clearly answer my questions as to how it happened. They have an excellent warranty. We are completely happy with our Milgard door and windows and recommend them highly. October 6, 2014
Good Service There was a delay in the respose time to my contact for service via the website. However, I appreciated that I was contacted by your appologetic service rep before I had a chance to follow up myself. Everything from that point on was great. October 6, 2014
Excellent Service My most recent service was in keeping with the level of support I've experienced with my Milgard windows and doors. The tech arrived at or before the appointed time and fixed the issue with no muss and no fuss. October 6, 2014
above and beyond I called with a broken glass issue that was way beyond the warranty ans they took care of me anyway and they were very promt as well. I'd buy my all my windows from them over again. October 5, 2014
brought all the wrong replacement parts Would have been much better if a service rep. would have come to my house to take the proper part numbers of the windows that needed replacing. Instead service text did not even have the windows that were mentioned over the phone with him. October 5, 2014
Great service I was really impressed by the Steve Fornof's service. He was on time, did the job quickly and efficiently. I wish all the servicemen were like him. Thank you Milgard. October 5, 2014
replacement of 3 fogging windows I contacted Milgard service via email & got a prompt/courteous reply. I was able to explain the issues regarding our windows quickly & submitted photos. Service was scheduled easily, we got a phone call a couple of days before confirming the arrival time, the tech was prompt & professional. All 3 windows were quickly replaced & look great! October 5, 2014
Wonderful, quick service! Replaced broken glass in a window in under 20 minutes! Wonderful service :) October 5, 2014
Redemption & Quality Service This 5 star rating is about the end service that I received, after Milgard's service department failed to show up for 3 appointments. I did't write reviews for the three times that they didn't show, primarily because they didn't ensure they had 3 techs to install a window on the second story of my house. Each of those encounter would have rated less than a zero, because they cost me time. Afterwards, I worked with Lance, one of their service managers. He committed and followed through to ensure my replacement window was installed in a timely manner. Oddly, the window that was initially replaced cracked a day after it was installed. Once again, I contacted Lance. Once again, he committed and followed through to ensure the second replacement window was installed in a timely manner. October 5, 2014
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