Milgard Service

Milgard Service

At Milgard, we stand behind every window and patio door we build. If something covered by our Full Lifetime Warranty needs attention, Milgard's factory-trained technicians go out and make it right. We are committed to excellent service. Don't just take our word for it, here is what our customers say about us!

Milgard Service 4.7 5 5366 7261
Getting service scheduled takes way too long. But, when the windows are delivered and installed, the service is great. Tom, the istaller, is a real asset tor Milgard. Professional, personable and great installation skills. August 19, 2014
All around problem solver!!! We had a problem with our back windows squeaking & hard to open, Tom (tech), came and installed new balancers, explained the issue and poof, all fixed. The only BAD was the wait time in getting the tech here....took a month!!! August 19, 2014
Service call was informative and one issue resolved. The service call was very informative and the tech was knowledgeable with respect to my specific questions on install and function. One function issue was resolved by the technician and the other was resolved by pointing out that the screen door rollers were out of adjustment travel and the door needs replaced. The big issues was with the original install and pointed out the installer did not do a proper job which resulted in a poorly fitting and moving door. The installer however has been nothing but evasive and no longer takes calls. This will only get resolved by me spending time and money to fix what has already been paid for. August 19, 2014
Difficult to replace window due to 3rd floor height and large window size but Milgard crew made it look easy. The 8 year old picture window in our 3rd floor condo had lost its seal and become cloudy. We were worried that this would be a costly and difficult window to replace due to its size and location. We were very pleased to find that it was covered by Milgard's warranty and we were impressed by how responsive the company was in responding to our phone call. An appointment was set up quickly and the window replaced in less than 1 hour! There was no paperwork involved. Exemplary customer service by Milgard! August 19, 2014
Great service! Two clean-cut very professional young men came to my home and replaced a large dining-room window. They were extremely polite, super fast, and even cleaned the window after it was installed. I cannot recommend Milgard and their employees enough. It was refreshing to see dedicated workers and to receive good service. I would definitely purchase Milgard windows again. August 19, 2014
All Milgard personnel courteous and professional. Mike, technician, was professional, skilled, worked very well with his associates and he remembered details of my various projects. All contacts with Milgard were handled with courtesy and very professionally. The product designs and ease of installation amazed me. August 18, 2014
Call for service was not returned for 2 weeks, Still no service date 30 days out This is our second failure of in door blind lifters on a Tuscany door (not the same one each time) within a 6 month period. We were able to get the first door repaired within 2 weeks of our service request which happened almost immediately after installation. We still do not have a date scheduled to repair the second failure in over a month of our request for service. August 18, 2014
Todd, the tech who came was awesome! I asked Todd how to replace lock on sliding door because it broke, he had the parts in the truck and fixed it for me! Yeah! August 18, 2014
Took a few attempts to get anyone to contact us We had water coming in our house through the sill of a Milgard window. We took some photos of the aftermath and submitted them on the on-line service request tool. After not hearing back for two weeks I made a call to the service department. I sat on hold for over 30 minutes and then was curtly sent to the voicemail box of the person I needed to talk to. Another week and a half went by and I received a call to set up a time to come out to our house out of the blue with no explanation of what would be happening when the service representative arrived or any questions about what the problem was. I then received 3 confirmation calls about the time the technician would arrive. The last confirmation call gave a time that was an hour earlier than the other two confirmation calls and was the actual time the technician arrived. The technician did a satisfactory job explaining what happened with our windows and cleaned the drain from the bottom sill so that hopefully the problem won't happen again. We also learned from him that our windows are "good" on the Milgard "good, better, best" scale implying that we could expect this type of thing to occur in the quality of window we have. The whole experience speaks more about the quality of your product than the quality of the service but in the end both are disappointing. I would discourage anyone asking my opinion from purchasing Milgard windows. August 18, 2014
Excellent service! I had MIlgard service replace a cracked window unit for one of my customers and John Martinez did an excellent job. The complex manager was very impressed with his service. He was in and out in a flash and cleaned everything up before he left. Very impressive. Good job John! Thanks again. August 18, 2014
The service was exceptional Milgard has honored their Life Time Warranty for repairs needed on our windows. The repair service was prompt, with excellent quality handled by professional service personnel. Thank you for operating with such high integrity in your business operations. August 18, 2014
A great help A service technician from Milgard came to my home to check 3 windows that had failed. While here he found 2 others. They ended up replacing 2-20 yrs old windows and 3-12 yrs old windows." Lifetime Guarantee" Great! August 18, 2014
excellent service Quick and easy installation of replacement window! August 18, 2014
True to their promise! We have had Milgard windows in our dining nook addition for over 15 years. I recently called Milgard for servicing of two windows--one was stuck and the other not staying up all the way. Before the technician came, I noted that the wall housing the two problem windows had sagged a bit (our house is on serpentine soil and we have to have it leveled every now and again) so that the two window frames were no longer exactly 'square'. I really didn't think that Milgard would be able to correct the window situation. However, technician Manuel, who arrived exactly on time, managed to perform his magic so that both windows now work perfectly, in spite of the 'not square' situation. We still need to have the house leveled, but Milgard's service exceeded our expectations! August 18, 2014
Excellent replacement service. It took almost 2 months to get the replacement service arranged (4 slider panes), but once scheduled, the service was professional and fast. And, the new panes look great. Jeff C. August 17, 2014
Unsafe product. It is impossible to have any confidence in the product (door) because you can not depend on it to lock. Extremely poor design, and very unsafe. Why wasn't I informed before I purchased this door that there was a possibility that it would not lock, and that I would have to use a stick to try to secure my home? I will have one of my relatives take a video of how this door does not work, how unsafe it is, and upload it to you tube. Respectfully, Richard Simonelli August 17, 2014
Great company Great windowa! The service I got from Milgard was great. They were very responsive. The Service tech was polite, neat and answered all my questions. Definitely will use them when I replace the other windows in my home. August 16, 2014
It was wonderful!!! The service tech. showed my husband how to do a quick fix for the future. He was really nice, and helpful. We were more than happy with his work. thanks again! August 16, 2014
AWESOME! WOW! Impressive customer service! It's great to have a company that backs it's products! The whole process was smooth and the people were great! The service person showed up when they said he would and he was in and out in no time! Great company! August 15, 2014
Only problem was the time between request and service Thank you Milguard for a job well done except for the delay between request and service. Phone service was exceptional. Repairs happened as planned. All personnel were courteous. Installation was competently done. August 15, 2014
very good professional ....................................................................................... August 15, 2014
BB Hole In Glass From Neighbor Kid = No Problem Neighbor kid shoots BB gun, BB bounces across the street, BB puts perfectly round hole in my window. Call Milgard, replacement glass ordered and paid for within 2 days and at a reasonable price, window replaced 2 weeks later when glass was made and able to be delivered and installed. Prompt service, no hassles, and a fair price = Happy Customer! Now, to get the kid/parents across the street to reimburse me... August 15, 2014
J in LG Just thrilled with the way Milgard meets all of its responsibilities for the Lifetime guaranty of its products. Love my windows. August 15, 2014
Professional and Courteous The service technicians that serviced our window/door were on time, professional and extremely courteous. They worked well as a team and finished the work a short time. They were careful to clean up and keep the project area safe. Not much more you could ask for! August 15, 2014
Top Notch Service! One word can describe my experience with Milgard and the service provided: Effortless! All it took was one phone call to request maintenance for a non-urgent repair on one of my Milgard windows. The Milgard representative scheduled the repair and followed up with an email when it was closer to the scheduled date. The repair technician was prompt, professional and knew his 'stuff'!! Thank you Milgard for standing behind your product! August 15, 2014
See below The Service Tech was the best. He was timely, courteous, professional and neat. He knows what great customer service is all about. This was his second trip to our house because the first time he came, the windows he was to install were not correct. Rather than put windows that were not correct, he ordered some new windows. August 15, 2014
Mostly a good experience While I was pleased that my appt. was from 7-8am and he arrived at 7am on the dot, he hit my mailbox upon pulling up to my house. He didn't realize I saw and just pushed it back into place. While my mailbox was old, I still could have gotten by with it as t was, but now had to have a handyman come fix that. Overall he cleared out the track and discovered I need new caulking on the outside which is a nice easy fix. I watched as he was putting everything back together and there was a metal track that he replaced that the sliding door slides on. I watched as he tapped it into place and notice that it wasn't sticking on one end. I moved out of his way and assumed he finished it but now when I open the door, it rubs on that piece that is sticking up, so I will have to have the handyman try to tap it down into place, as well. My handyman is happy I had the backdoor "repaired." August 15, 2014
Milgard could not have made this any easier or better for the customer. First rate Service We noticed some fogging between the glass panes one day - I called Milgard with the required info, they set the appointment and showed up exactly on time a couple weeks later and replaced the glass panel in about 15 minutes or so. Couldn't have been better or easier. Awesome service - Thank you! August 15, 2014
Your service is outstanding Thank you so much for standing behind your products. We are so glad we chose Milgard when we purchased new windows for our home August 15, 2014
From the lady who first took my phone call to the two great guys who installed my windows yesterday -so impressive! The install was challenging and the young gentleman who courageously performed the task -you deserve praise. Loved his " I can do it" mentality. He deserves recognition! thank you, Kathryn August 15, 2014
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