Milgard Service

Milgard Service

At Milgard, we stand behind every window and patio door we build. If something covered by our Full Lifetime Warranty needs attention, Milgard's factory-trained technicians go out and make it right. We are committed to excellent service. Don't just take our word for it, here is what our customers say about us!

Milgard Service 4.7 5 5567 7549
Very happy customer I had them out to do a warranty repair and the experience was top-notch from start to finish. The repair man was prompt, professional, and easy to deal with as he made the repair. The finished product looks great. Count me in as a devoted Milgard customer. September 16, 2014
Warranty service The service person arrived during the time frame stated and resolved all issues even ones I found after placing the warranty call. September 16, 2014
The service was good and quick Service was very good. Window which need fixed were fixed quickly. September 16, 2014
poor warranty apparently lifetime warranty only applies to the original purchasers. 3 failed Windows after 12 years. September 16, 2014
Service was exceptional and professional The warranty and service Milgard provides is top notch. Very pleased with the windows and the service we have received,when needed, is above and beyond Thank you September 16, 2014
Great dealer great Milgard customer service! Absolutely the best customer service you could hope for! I am a contractor in the Olympia, Wa. area and have used Milgard windows on my last few projects. I found that Kell-Chuck glass carried the product and have used them exclusively for the last few years. They are fantastic and have exceeded my expectations time and again. On the latest project we used the fiberglass framed windows in a dark bronze finish, they arrived in a timely fashion and look great on the house! One of the upper floor casement windows was damaged in shipping and needed to be changed out after install, not a problem, my rep. Dalora from Kell-Chuck was right on top of things and the Milgard customer service repair guy was there two days later to get things fixed. Truly a great product and a fabulous dealer. From the front counter staff to the manager Kell-Chuck glass and Milgard windows are a great combination! September 16, 2014
The install was perfect, quick and easy. I am very impressed and would do it again if I had too. The install was perfect, quick and easy. I am very impressed and would do it again if I had too. Nice work Milgard! September 16, 2014
Professional, friendly staff, but wait time and order correctness could improve I appreciate the warranty on my Milgard windows, and I've made claims five times. It usually takes 6 - 8 weeks from the time I file a claim until new windows are installed. The last claim was because three of my windows had broken seals. When the tech came to install the replacements, all of the windows were made with the wrong grid style. The tech was professional and very apologetic. However, it's hard for me to take off work so I was disappointed that the repair needed to be rescheduled. September 15, 2014
Work completed quickly and satisfactorily. The technician arrived about a 1/2 hour before the scheduled time frame we were given. He replaced the faulty window in less than a half hour and did a fine job. Have always been satisfied with service work completed by Milgard. September 15, 2014
Quite pleased with service. The service people were experienced and knew what they were doing. However, we wish they would have either 1. removed shoes when entering house or 2. wear shoe booties so as not to track outside dirt into house. September 15, 2014
Well done! Our service technician was punctual, polite and able to accomplish our repair in less than 10 minutes. Thanks! September 15, 2014
average The tech fixed the problem but cracked the strip on the outside of the door to get to the lock that needed to be replaced. The cracks are minor but I think a little more care could have been taken so that no damage, however minor, would have occurred. I asked him about a replacement strip and he stated that Milgard does not carry that part. Again, another reason to be more careful when removing the strip. Also, there was some confusion as to whether I had the part. I was told he would have the part and he did find one in his truck. I don't know what would have happened if he did not have the part. Another one month wait for service? My door lock is fixed which was the main goal but overall only average service. September 15, 2014
Outstanding service was provided. Jeremy Richmond, Milgard Field Coordinator called 15 minutes prior to the scheduled time frame and upon arrival quickly resolved problems on our French Door Screens and Casement Window. He's a subject matter expert on Milgard Products and provided outstanding service. Thanks Jeremy and the Customer Service Staff for your assistance and fast response. September 15, 2014
This was a great service I was thrilled to hear that my windows of ten years were still under a lifetime warrenty. The replacement windows are wonderful. Thank you so much for this service. September 15, 2014
Profile change We remodeled areas in two rooms. We removed windowed French doors and two windows in one room and replaced with new windows. The second room man door was replaced by a window. Unfortunately, the profile of your present windows has changed from the time we built our home in 1996. Our house is 30% windows, close to 90 of them. We cannot change them all to match your new profiled window. We were disappointed. Other than this experience, we have always been pleased with Milgard's products and services. September 15, 2014
Our intemiedary service was really poor - We Had requested handle to be customized And ended up not being possible. We got the info once our new door was inserted to our house wall. - A window was installed already Broken - the molding around our sliding doors has been cut wrong And the intermediary is not willing to finish the work as he thinks it looks good. We will need to Buy more of it figuring the ref And having another Company do the work - we have window frames, handles, And some vinyl in general that is damaged ever since first day. Not being clean And soft And lean as the brand name of Milgard would have let us think. - our main sliding door opening is hard, its screen opening is really hard as well. We do not know if this is because of the material or because of the way it was inserted by service provider. Our old window worked better and was 50 years old... We are really desappointed And would lot recommend your brand And mostly our service provided to anyone as is. None of our quality expectations were met unfortunately. September 14, 2014
Excellent service. Response to my initial contact was little delayed. But once the contact has been established, it was all very fast, professional and excellent service. The service rep over the phone is knowledgeble and prompt. In house service tech is very professional. Overall an excellent experience and satisfied. September 13, 2014
Another Top Notch Service Visit! I was once again impressed with the Milgard service tech punctuality. The techs are always prompt, friendly and efficient - truly a pleasure to do business with! Our Milgard windows were one of the best purchases we made for our home. Thanks for the fantastic service!!! September 13, 2014
Excellent service One of the men who came out to replace the door has worked for Milgard for over 20 years. They had to place the grids inside and out, meticulous work. This is usually done at the factory.The two men worked diligently for 3 hours, left everything clean and were very pleasant to deal with. September 13, 2014
My Milgard windows are all fixed... My new home had 2 minor issues with the windows. I contacted Milgard & as of today, everything is perfect! Thanks Milgard. September 13, 2014
Great product, great warranty and great service. My wife and I are very pleased with our Milgard sliding door. The door needed an adjustment to make it close evenly. We also had a issue with the door not sliding as smoothly as it did when it was new. The sliding screen door also was not sliding too well either. The technician came out and made the minor repairs in a few minutes. He knew exactly what the problems were and how to fix them. A true professional. He had all the parts he needed on his truck. He answered all the questions I had about the door. One appointment and everything is as good as new. Service like this is hard to find today. Milgard, you are doing business the right way. Keep up the Great work. Thanks September 12, 2014
Stil waiting for you to finish the job after 4 months. They never came out and did the touch ups or came back with our price up grade. Never even returned a phone call. We've called 3 times to follow up on this issue and can not get any one to give a call back or come out and finish the job. I would never recommend the service of Milgard for anyone. September 12, 2014
service was really good This is my second time to need service work on my windows and I am glad I bought Milgard windows. Tech's are always on time and ready to do the job. Thanks again September 12, 2014
Great service! Happy customer! I needed a window replaced and other minor fixes. The phone service rep called me back promptly and scheduled my appt. ASAP. The window technician was friendly and knowledgable. He fixed my minor issues on the same visit and When he came back after the window was ordered, he was efficient and did a good job. Hopefully I will not have to call again for anything else but if I do, I have confidence that I will receive great service again! I would recommend Milgard to others! Thanks for a pleasant experience and for honoring your warranty! September 12, 2014
Sevice was good The tech came in and got the job done quickly. He was friendly and professional. September 12, 2014
Professional, nice service people My only reason for rating a little lower was that it took 3 months to replace my large glass window, and it is quite large. It required 3 service people and a pulley system. I was told it was difficult to schedule but once they arrived, it was done promptly and they were a pleasure to deal with. I also want to point out one of the technicians was the actual serviceman who installed all the windows in my house 12years ago. That says a lot about a company and continuity. September 12, 2014
The service was fair It is hard for me to believe that two windows were fixed by having service representative come on two separate occasions i.e. date and time. Is it really hard to give one appointment and get the job done at once? What is the rational behind making customer wait at home for two days when the same thing could have been easily accomplished in one appointment. I see lack of efficiency in the service scheduling and management team. :-( September 12, 2014
Milgard's service tech's rock! As a contractor whose day is very full I received a phone call from Steve just as I was told and gave him the final directions to the job. I met him over there and he fixed our problems within 30 minutes! All four doors work great! This is why I have always use & recommend Milgard! September 12, 2014
Best service for windows Your service man was here early and took care of our problem, He replace the two side slidder windows for us that had some moisture in between the window panes.We have been very happy with your service and have given your name to many people who have used your service. Love the windows and the easy cleaning of windows and the screens. September 12, 2014
Your Technicians were great! I was very happy with the skill level and professionalism of Sten and his helper. They were very pleasant to talk to, kept the job site clean and had great attitiudes towards me and each other. I was not very happy with Milgard in general as it took 5 months to get my scratched windows replaced. I spent alot of money (for me) to get high quality windows and for them to be defective to start with had me ready to write off your company. Employees like Sten sway peoples opinions in a great way. He is a great represenitive of your company. Matt Allen South Lane School District Facilities/Maintenance Supervisor Electrician/H.V.A.C September 12, 2014
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