Milgard Service

Milgard Service

At Milgard, we stand behind every window and patio door we build. If something covered by our Full Lifetime Warranty needs attention, Milgard's factory-trained technicians go out and make it right. We are committed to excellent service. Don't just take our word for it, here is what our customers say about us!

Milgard Service 4.7 5 5082 6893
The service is first class. All Milgards people work in a very professional manner and get the job done. June 27, 2014
Professional Job from Beginning until completion Excellent service from the first call to the final installation. Everyone was professional and courteous. June 27, 2014
I was so pleased with everything from promptness to the customer service. It was such a surprise the have what seemed like a big job go so smoothly and without a hitch. From the return phone calls to the quick service. What a sure experience. June 27, 2014
Prompt and efficient fix Two of my single hung windows had become difficult to operate (closing them was very difficult and took lots of pressure). After a little challenge with the service rep on the phone determining what windows I had, we were able to schedule an appointment a coupe weeks out for someone to come install new mechanisms. The reminder communication prior to the service call was good and helpful. The tech showed up exactly as scheduled and reviewed the issue and corrected it within 10 minutes and was on his way. Very good. June 27, 2014
Outstanding service Excellent service all around! Easy to state the issue on-line, measure the window, etc., prior to scheduling an appointment. The Service Tech was here on time, replaced the window efficiently and quickly, and the job was done!! I am a happy camper!!! June 27, 2014
Perfect service First of all, the Milgard windows are well built with high quality. But what impresses me the most is the prompt and professional customer service. I found a couple of scratches on my new windows. Only after a couple of phone calls, Milgard replaced them with new ones with almost no questions asked. Highly recommend! June 27, 2014
Got the job done...fast and complete! I appreciated the email 2 days prior to my service date with specific two hour window and photo ID of technician. Rocky was efficient and thorough with the repair of two broken windows' glide mechanisms and even gave me tips on making the windows easier to operate to reduce stress on the gliders. June 27, 2014
Very keepable employee. Sergei was right on time. Did an excellent and efficient job of replacing our window and helped take out a kitchen window I hadn't been able to remove. Not only did the clips need to be released on the kitchen window, but he had to remove the plastic covers too in order to slide it out. He also told us about the glass cleaner Sprayway that we could purchase at Costco since the brochure recommended Windex that I had used did such a poor job. June 27, 2014
this is the best customer service! my sliding patio door was hard to move and I thought that I would need to pay to have it serviced. I contacted Milgard and found out it has a lifetime warrenty and they sent someone out to the house to fix the problem. Not only was the repair man fast but very respectful.I feel that my door and rollers were upgraded as well as fixed!LOVE the company!!! June 26, 2014
Poor Scheduling, Good On-Site Service Definitely had a total mix-up in scheduling times being the complete opposite of our request. On-Site Tech was good. He was very professional. Was prepared for 'circumstances beyond his control'. Only complaint is Milgard's LARGE Picture-Frame Windows themselves. Didn't know Milgard manufactures these windows with AIR VENTS. Living on the Coast -Cold, windy storms are common. AIR VENTS are impossible to Control. Even when completely shut, COLD AIR STILL SEEPS INSIDE. That's a BIG problem for seven (7) months out of the year. Definitely costs more to HEAT the house with COLD AIR invading our home. A Milgard employee suggested we 'permanently seal' the vents shut..., but didn't offer suggestions in ways to accomplish this feat. Is there a way to Seal Out the COLD AIR? June 26, 2014
Great service Service rep was great and professional, and done in about 15 min. Can't say enough about the customer service. June 26, 2014
This service was outstanding! The overall service, from the request for service and the scheduling, to the date and time the serviceman, Santos, arrived was the best we have ever expereinced. Your product is great and your service is outstanding! Jim and Susan June 26, 2014
Challenging problems with severe schedule constarints handled beautifully Mechanical window problems under warranty mixed with glass replacement needs on five windows not clearly defined on Milgard's data base, combined with total house renovation requiring scheduling multiple contractors and sub-contractors around each other created a significant challenge that your John George handled well...throughout my impatience...and met all my requirements and schedule needs. Thanks. Gerald W Seelman June 26, 2014
service was prompt and professional. It was a pleasure working with Milgard to resolve our problem. Great customer service. June 26, 2014
repair on a door 7 years old no questions no dancing around the issue - they just got it done with a sile and great service and even looked at the other windos and doors to see if there ere other issues June 26, 2014
Milgard provided exceptional service! Sean replaced six windows and a transom in about two hours, and he did it with a professional and positive attitude. Because Milgard stood behind its warranty, I would recommend the company to anyone I talk to... June 26, 2014
Milgard Stands Behind Their Product We were very pleased that Milgard replaced our MBR window due to the seal failing. In this day and age, it seems that many companies find ways not to honor their warranties whereas Milgard was the quite the opposite. I would highly recommend Milgard! June 25, 2014
Couldn't be more pleased, so thankful I built years ago using Milguard Windows! The service Technician was prompt, efficient, thorough, considerate, clean and highly skilled. I wish all companies had such service and expertise in their dealings with homeowners. Thank you very much! June 25, 2014
Great Experience - Great Service We recently had 8 window panes replaced under warranty and the experience couldn't have been easier or more convenient. The on the phone coordinator was helpful and accommodating and the on-site team worked quickly and with minimal disruption. The whole thing was complete in a few hours with no mess. Our replacement windows look great. Thanks Milgard for a great service experience! June 25, 2014
Outstanding service We replaced our single pane windows and dorrs 18 years ago with Milgard products. We have had issues with one sliding door, and the service has been excellent. Today's appointment time was set between 8-10. The two techs were here right at 8. Quick, neat and knowledgable. I'm very happy! June 25, 2014
Excellent service. The lady I talked to on the phone and email did very good job. Technician was fast installing a window. Overall we are very satisfied with the service. Keep up the good work. Customer service is everything :) June 25, 2014
Wow! Service person was knowledgeable, efficient and very nice!!! Thank-you!!!!! What else can I say? Highly recommend company!! Thank-you Milgard!!! June 24, 2014
The service was the best Service tech was scheduled to arrive between 3p-5p...He was actually early and had to wait for me to get home...I arrived at 3p and the tech got right to work. He removed then installed 3 newWalter14 windows in 20-25 minutes...Excellent job.. June 24, 2014
Very Professional on time, courteous, efficient overall very professional June 24, 2014
average Phone service was very professional and informative. My only dissatisfaction was that it took 10 days to get a tech. out to measure the windows and then 2 weeks for the install. New windows look great. June 24, 2014
Very professional, so good! From the phone call with the warranty dept to the gentleman that came onsite today, everything was outstanding. Really appreciate the Milgard approach. Cheers, Jason Sutton June 24, 2014
As always Milgard stands behind their product. I have taken advantage of the Milgard warranty before and they always come thru in a timely manner. Great product, great people, great company. I will never by any other window. June 24, 2014
Excellent service provided by Milgard The service persons (2) came on time. They headed directly to replace the defective pane, which was performed from the inside of the house. The hole job took about 15 minutes and that included cleaning the work area. Our experience with the professional service was excellent, which this day is hard to find. Milgard does it right. June 24, 2014
Pleasantly surprised with outstanding service Milgard has the best warranty. When we called customer service, they were prompt in setting appointment to look at the problem. The same day that their Rep came, they called with the installation date for the replacement windows. The installers were very professional, knowledgeable and clean. We highly recommend Milgard. Because of the great warranty service, we will be buying all windows needed for our properties from Milgard. John June 23, 2014
Smooth and trouble free service The great warranty is worth so much. The service department was incredibly responsive and made replacement of my failed window easy. They got right on my window replacement and the service person was at my house on the promised day and time. Everyone was helpful and professional and got it done without my having to follow up at all. Thank you! June 23, 2014
<<prev 3 4 5 6 7 ... 171 next>>
Answer Center

Products