Milgard Service

Milgard Service

At Milgard, we stand behind every window and patio door we build. If something covered by our Full Lifetime Warranty needs attention, Milgard's factory-trained technicians go out and make it right. We are committed to excellent service. Don't just take our word for it, here is what our customers say about us!

Milgard Service 4.7 5 5763 7832
Service was fine. Service tech was early and finished job quickly. No complaints. February 24, 2014
Friendly, fast and and professional. Window shattered to due cold shock. Milgard CS was great. Appreciated the email appointment reminder with a photo of the Tech. I could go on and on, but the simple fact is this - the level of service from start to finish made me a Milgard customer for life. February 24, 2014
Good work, but should have had replacement parts on first visit I initially contacted Milgard for service on two different windows. Over the phone, I spoke with a very professional rep and provided the individual sales order #s from the windows that needed service -- so my assumption was that the service tech would bring the correct replacement parts based on the fact I provided these individual sales order #s. But when the service tech arrived, not all of the required parts were on the truck, so a follow-up visit was required, and this was an unnecessary additional visit from my perspective. February 24, 2014
Outstanding service! The two technicians were on time, courteous, very talented, and did a superb job replacing three defective windows and caulking others. We were very pleased with the entire process. February 24, 2014
Follow up and Problem solving is excellent I called about Patio doors that face south and get wind and rain. Service techs were prompt and professional. They had come before to check some windows which needed replacing. They just did the work and one would never know they had even been here. February 24, 2014
Appreciate Millgard We appreciate your continued attention to our needs. Your technician was very professional, competent, and quick. February 24, 2014
The techs need to bring locks I have 8 Milgard white vinyl windows. The white locks chipped and yellowed over the years. One window was replaced. The tech was only allowed the FRONT of the locks in his van. On trip two he brought the back half of the lock latch for ONE window. On trip three he brought the back latches for all the remaining windows. Every tech should ALWAYS have two boxes of standard white Milgard locks in his van at all times. Tech #2 was going to spray paint the locks right at my house instead of come back with baked enamel new ones! What a waste of time. When techs don't have basic equipment provided by the company in their vans all the time, it makes the company look very cheap. And incidentally, the word "Milgard" should be added to your spell check dictionary. February 24, 2014
Outstanding Service First, I am impressed that Milgard stands behind its product in this way...there was no questioning whether the windows failed or if it was someone's fault other than the product itself. The service person on the phone was very professional and friendly. The service appointment was made weeks in advance (so the windows could be made to size#, and there was a promise that two days before the scheduled date we would be given a two hour window when you would be coming. That is exactly what happened, as promised. Then the installer #John was his name# showed up at precisely the beginning of the time window. Very impressive! John was courteous, friendly, informative, and professional. His attention to detail was outstanding #meticulously cleaning each window) and he was just great. The service throughout the process was just very impressive. Thank you very much and thank you for standing behind your product. I will never go anywhere else for windows. February 24, 2014
Awesome Great service 2nd time I have used you guys service was great February 24, 2014
Focused and professional! The two techs work great together. The glass was swapped out quickly and cleanly. Great job! February 24, 2014
Forgot one issue We forgot to have the lock fixed and the service center has not responded to that issue. February 24, 2014
I only purchase Milgard Milgard makes great windows and doors and is not afraid to stand behind them! After bad experiences with other window manufacturers I will only buy Milgard. February 24, 2014
Great Service The service was prompt and and the installers were very efficient and friendly February 23, 2014
Fantastic service I am so pleased that we have Milgard windows & the ease of help is excellent Thank You, Alexis Albers February 23, 2014
Service was very good. Installers even found several windows that needed replacing that the service technician missed, Very pleased with service . We were pleased with the timeliness of the initial contact and the service technician coming out even though it was during the holidays. We had to postpone the installation as my husband was having surgery in early January. The installers had to come out a second time, as some of the glass was broken that they had received from the factory, but that wasn't a problem. February 22, 2014
The service was excellent.. The Rep was timely and professional... He completed the service in less than five minutes and it was an excellent job.. Congrats on an excellent service policy.. February 22, 2014
Onsite service great; web based request process not so much It took about 3 weeks or more for Milgard to respond to my web-initiated request for service. I had just about given up and was going to call, when they called me. From that point, the service was excellent - they came out to measure, and then replaced the foggy window shortly after. So, the end result was fine, but Milgard needs to tighten up the process when people initiate service via their website. February 22, 2014
Excellant Service They stood behind their warranty even after 30+ years! Very refreshing in these days of companies putting in so much fine print into their warranties to basically render them worthless! February 22, 2014
Good, fast workers I had my downstairs bedroom slider replaced a year ago and love the new quiet bedroom. I decided to have the rest of my condo windows replaced as soon as I could afford it. All done, and I love them, especially the rain pattern in my stairway. They even sparkle with the afternoon sun, so pretty! February 21, 2014
Highest Quality Service Repair person was here on time; knew exactly what to do; replaced the window; and explained what he did. Very professional--couldn't ask for better service. February 21, 2014
this service was excellent!! The service tech was very professional and knowledgeable, milgard customer service is excellent , will recomend to all our friends. February 21, 2014
We were given "1st class" treatment. our window installer was very pleasant, quick, and efficient. February 21, 2014
Very disappointed. I was very disappointed with the lack of response on your part to my problem. It seems that nearly every window in my less than 10 year old home has gone bad, and Milgard tells me they only have a 5 year warranty so I am out of luck. I asked the warranty lady to at least give me a quote for the windows, and she has not even responded on that. February 21, 2014
A company that stands by its product! 2002 I had my entire home re-windowed with double pane low e by a licensed contractor. I had visibility problems with 5 windows and a slider. Milgard did an outstanding job regarding replacement of defective window products at no cost. The slider was manufactured by Jeld-wen (Windowmaster) and they wanted $500 for replacement. Goes to show you, you get what you pay for. Customer service was exceptional and Ray was a great installer. ONLY buy Milgard for window replacements. February 21, 2014
Still top professionalism and quality product and service !!!! I was a general contractor for 22 years and I also work as a Professional Firefighter. I truly understand what professionalism and service means. Milgard holds both of these qualities and has for many years. I used Milgard on every job possible and I also have them in my own home. The quality of their windows and doors is top notch and their service of ANY product warranty issues is outstanding. I had a seal go bad on a window in my home and it was fixed quickly and professionally no questions asked. Thank you for keeping the standard bar of product and service held very high !!! I recommend you to anyone I can ! February 21, 2014
The service was good and got better after a full assessment of the problem. I was very happy with the resolution. We were looking at a very major project but Milgard came through with the correct and best solution which also meant minimal disruption to our home. Thank you! February 21, 2014
Outstanding customer service. It's refreshing to deal with a company that places great value in providing top notch customer service. My warranty issue was handled promptly and professionally. February 21, 2014
Just Unreal.....not seen this kind of great service in many years! Your CEO of Milgard should be very proud! My wife will tell you I am very difficult please and every aspect of your team has impressed me. I would like to thank your company for the quick, professional response from the telephone calls, the emails and the personal visit. Again, thank you Tim February 21, 2014
The service was great! The service handling was wonderful. Setting up an appointment was very easy. The service rep came right on the scheduled time. I am very glad that I had Milgard windows installed in my home! Thanks February 21, 2014
So easy and professional I was worried they would question how the seal in the window was broken, but they came out and fixed everything without any hesitation. On time, courteous, and fast repair. Glad I bought Milgard windows! February 21, 2014
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