Milgard Service

Milgard Service

At Milgard, we stand behind every window and patio door we build. If something covered by our Full Lifetime Warranty needs attention, Milgard's factory-trained technicians go out and make it right. We are committed to excellent service. Don't just take our word for it, here is what our customers say about us!

Milgard Service 4.7 5 5082 6893
The best service by far. The service person from Milgard was Todd Veater. He arrived at the scheduled time and was very friendly and professional. He listened to what I had to say about the door problem. He quickly analyzed the situation and set up for the job. Todd made sure that towels were laid down around the work area to keep the floor clean. Todd thoroughly cleaned the door jams and replaced the rollers and guide bar. He then treated the slide area with spray silicone and reset the patio slider door. Now the slider door glides open and closes with very little effort. December 1, 2013
Awesome service!! Arik searched diligently to try to find out what assembly plant our windows came from and when he couldn't find that, he went above and beyond our expectations and comp'd the glass inserts for our windows. This meant a lot to us since we had experienced a flood in our basement due to storm water breaking our window. We had tried to order the glass inserts on our own through Lowe's but ended up getting the wrong size and had to return them. Arik ordered our glass inserts for us and they should be coming soon via a service tech. I went ahead and gave the service tech and excellent rating because if he is anything like Arik, I'm sure the service will be great! December 1, 2013
Great Product as well as the Professional Service. The service personel did a very professional job, from being on time as promised, friendly, efficent, and Very Clean and Caring Workmanship. It shows that the manufacture cares about it's product, in it's outsrtanding service. December 1, 2013
Resloved my french door problem in a flash My French door slider had a piece of the interior framing fall off and get stuck so that my door no longer closed. The Milgard Service rep was so nice and got it fixed in exactly six minutes. Excellent experience! December 1, 2013
Good guys, but they did not complete what I had asked. See below The French Doors did not work as installed and needed Milgard Service to come and adjust the doors to work properly. In the first adjustment, the doors do not seal. I had asked for them to check all of the doors and windows to make sure they ALL were up to my previous standards with Milgard, but this was not done. One of the French doors still does not seal. Also, it takes a long time to get service (over a week) This last time, it took 3 weeks. I am a loyal Milgard contractor and want to remain one. December 1, 2013
Impressed with your Service Tech promptness and professionalism! I would highly recommend your service Tech that provided the repair. Pablo was prompt, courteous, professional and solved my problem that has been recurring with my back door. Thanks for sending a qualified tech and training such quality individuals. November 30, 2013
Our tech was really great! Jerry came to our home, checked all our windows, told us which ones needed replacing, and said it would be a couple of weeks to get our sizes. He was efficient, friendly, and professional. November 30, 2013
Milgard took a second look to reslove the customer complaint> thanks Milgard chain of command took control of my problem and found a solution beyond my perspective. I congratulate the folks at Milgard to follow up when a customer is not satisfied. They called me back, discussed my issue and resolved the difficulties I could not conclude with the customer representative Garrett. We all have good and bad days, sometimes another ear is needed for the solution to become apparent. Thanks Milgard for following thru. November 29, 2013
We were very satisfied. The technician was polite and efficient. He did a great job! November 28, 2013
Excellent Repaired my Milgard sliding door which had become a pain to open. Arrived when they said they would. Fixed the problem under warranty (it's an 11 year old patio door!). They were friendly precise and professional. The two workers were very nice to my dog. Thank you Milgard. November 28, 2013
I happy I bought Milgard Windows! I purchased and installed new Milgard windows for my entire house in 2005. One of the seals on a window failed in late October 2013 so I went on line and entered a warranty service request and within an hour had a phone call from one of their customer service representatives. An appointment was set up fir two weeks later, they were here on time, and within an hour the window was replaced and they were on their way without any cost to me. I have never received any warranty service that was this quick, courteous, and professionally done for anything before. I would buy Milgard windows again without any hesitation. November 28, 2013
Excellence above and beyond. When we installed 10 years ago, we were extremely pleased with your after installation service. I wrote you at that time and you included my letter in you internal brochure. Now, your man Rudy shows up at our door with a smile on his face and a pleasant and friendly attitude. He fixed the two small problems we had then asked if our other Milgard window and doors were okay. We showed him our large 3 panel sliding door and he immediately said he needed to replace the runner. He did so and the door now slides better than ever. I can only hope that other businesses were as honest, attentive and professional as yours. Thank you so much for being there for us. By the way we recommended your windows to my sister in law; she installed them and is very happy. November 28, 2013
Better than Excellent!!!!!! If just some companies had the quality of service that you have the world would be a better place. As far as I'm concerned you set the bar for service. You could give lessons to everyone else......Thanks Ron Blatt November 28, 2013
Excellent and timely service From the person on the phone initially to the technician that installed a new window the service was unparalleled. If and when I ever need a window I'll call Milgard because of this. The window was 16 years old and no questions asked just came out and replaced it with a new window. All was on time and the result is looks better than new. Thank you. November 28, 2013
Service Tech's visit was a complete waste of time. Cold air comes in both windows in my bathroom same as before his visit. Windows don't close tightly. Frame along bottom of south window is not sealed tightly to the glass. I asked that windows be fixed or replaced. Obviously Milgard can't fix them. Remains to be seen if they will replace them. November 27, 2013
Expected to reach a representative immediately. I was a pest and called 3 times and then received 2 calls back. Rep was very nice and helpful. Knew what I was talking about and ordered the piece. Will take about 3 weeks to arrive. November 27, 2013
Broken lock lever I submitted a question online about how to replace our sliding door's lock lever that broke off. Within a few days, Monica called me directly on my phone and since we couldn't figure out what type of Milgard sliding door I had, she directed me to contact an authorized retailer to purchase directly from them. After calling 2 locations that told me they aren't a parts dealer or to come in after taking detailed pictures of my door and handle, I called Milgard back and got connected to Monica again. After answering more questions, we figured out which lever I needed and she was so nice to send me one complimentary for the trouble I had in trying to obtain one in the first place! I love that kind of customer service. That's the kind of stuff that gives Milgard a great reputation! November 27, 2013
So glad I have Milgard Windows! I'm getting a condo ready to sell and Milgard has been more than accommodating and helpful assisting me with my windows and a sliding glass door. Always professional, on time and competent. LOVE Milgard! November 27, 2013
Service was excellent Technician was prompt. Very professional. Everything fixed to our satisfaction. Great service, thank you. November 27, 2013
Quick, easy and very professional service tech Could not have been easier. Emailed my Milgard contact. He requested some information which I supplied. We scheduled an appointment. The tech came made the repair and was very polite. We are very satisfied with the product and the service. November 27, 2013
Great Service Jerry was very prompt, actually a little early which was outstanding by saving me time. He was very professional, friendly and performed an outstanding job. November 27, 2013
Excellent service Professional and thorough service. Quick response. November 27, 2013
On time and When Promised. The Customer Service was excellent from arranging a service call to completeing the repairs necessary. November 27, 2013
Service I am extremely pleased with the warranty service provided by Milguard. The technician who came out was very knowledgeable, & the replacement panel & track were done in a timely manner. I would certainly recommend Milguard windows to my friends. November 27, 2013
Thank you for honoring the lifetime warranty. Even after many years, Milgard honored their lifetime warranty and replaced several windows in my house whose seal was broken (double glazed windows) making them fog inside the gap. I understand the technology has improved, so I expect the new windows to last indefinitely. November 27, 2013
Fast, quick and easy. I was a bit irritated that I had to wait 6 weeks for a service date. I was lucky and got a call from Milgard offering an appointment on a Saturday two weeks early so I snatched it up. The email I received with the photo of my service provider was a surprise. Thank you very much for that. The service techs were fast. They fixed the problem and told me how to avoid another problem I had with water in the tracks. Thank you again. I still love my windows after 15 years. Great service, Great company. November 27, 2013
All I can say is" their warranty service was excellent" Everything went well from making an appointment to in home repair. Smple, easy, straight forward like a professional. November 27, 2013
New windows wouldn't lock-latch The technician immediately knew what to do. It's simply an outward push while lowering the bottom sash. This on two of three most-recent. Never a problem with five installed in the past. I had an attitude issue in my way, where one window lacked some trim parts, yet that was the window that would latch. I think the problem could and should have been resolved by on-phone advice. Better, the seller of the windows might have known this as a common problem, and could have talked me through the solution. I chose to involve this seller by having them receive some missing window parts, ordered by the technician for me, November 27, 2013
I am impressed with Milgard's customer service quality. The customer service reps were on time, polite, professional, and answered all my questions. When I told them I wasn't sure if one of the two windows needed replacing, they gave me the benefit of the doubt and replaced it with no further discussion. I really felt they were here to support my window needs in every way. November 26, 2013
A warranty you can count on I was pleased to learn of the warranty after noticing the failure of the seal in two windows. I contacted Milgard through the website. I was concerned I would have to jump through hoops to prove my case but I simply provided the information requested and a picture of the windows. An appointment was confirmed. The Service Tech replaced the windows within 30 minutes of his arrival. He also explained the warranty should I have any future problems. I am glad Milgard stands behind their products. November 26, 2013
<<prev 49 50 51 52 53 ... 171 next>>
Answer Center

Products