Milgard Service

Milgard Service

At Milgard, we stand behind every window and patio door we build. If something covered by our Full Lifetime Warranty needs attention, Milgard's factory-trained technicians go out and make it right. We are committed to excellent service. Don't just take our word for it, here is what our customers say about us!

Milgard Service 4.7 5 6038 8186
Super happy! I thought I was going to have to pay to get my window fixed and was fully prepared to. The woman I spoke with helped me to determine if the windows were still under warranty, I had no way of knowing as I recently purchased the house. We determined that they were and she sent a tech to the house. She said it would take about five minutes and I was highly skeptical, but to my amazement, the tech was in and out in five minutes, maybe less. Super nice guy and professional. I was just blown away with the whole experience. I am so happy I have Milgard windows. Thank you, Dan April 7, 2014
Service could not have been better These People have their act together. They do a excellent job from start to finish. Perhaps the only decent customer service left in this country. PJN April 3, 2014
Servie department needs organizational help After purchasing and installing new windows throughout the house, two windows were identified by the installer as having defects. Replacement windows were immediately ordered. About two weeks later I receive a phone call stating the replacement windows were going to be installed the next day. No prior calls had been made to arrange for this replacement and rescheduling was needed due to work commitments. On the day of the reschedule, again no one called. I called them only to find out they had the wrong phone number for me and had been unable to reach me. Could they come any way? They did, but again one of the replacement windows had a defect. Another was ordered and installation scheduled. When no call was received the day of scheduled install, I again called and was told the tech had tried to call, but had an invalid phone number. The records had not been updated! I called the tech's cell and asked when he was coming. I was told since he had been unable to reach me earlier he no longer had time to perform the repair. I left a message with service regarding my displeasure. 15 minutes later the tech arrives to install the window! Awkward, but ... I asked the tech to please make certain phone number gets updated Then, 2 days later I receive an email from the service department telling me there appears to be a problem with my phone number, but they have my replacement window ready to install, could they please come out that day. What?! I love the windows, but clearly your service department needs help getting organized. April 1, 2014
Very thorough After calling to get a window replaced in our living room, Shawn came out and looked over the whole house. He ended up replacing NINE windows he viewed as in need of maintenance. Very thorough by looking at the whole house instead of just the requested repair and very quick when the repairs were made. Milgard was great to work with and I appreciate them standing behind their warranty! April 1, 2014
We had a great experience with Milgard Windows! We had some balance rods exchanged after 9 years in our house and a large window pane replaced. Our windows work like a charm now and our new window pane looks great. Thank you for great service and especially for great warranty on your products! March 31, 2014
Great service We have had alot of issues with our Milgard windows and are so happy to have the replacement windows ,lifetime. Milgard has been prompt to replace our windows and very professional. We appreciate their response and for replacing our windows in a timely manner. Thank you so much! Jim Anderson March 31, 2014
Great windows - great service! I didn't call. I submitted the request online, which was nice, but a but hard to find. March 31, 2014
Every good thing I heard about Milgard was true - thank you guys!! My whole experience with Milgard has been a joy. My rep Jeff was really helpful and talked me through the whole project. I am building my own house, for the first time, from the ground up, so have no prior experience, but he made it all sound easy. He helped me choose which windows would work best and advised me on my rough cuts and exact measurements. They delivered on time, to my remote part of the world, in rural Oregon and I installed them myself. The house looks great - I love the patio doors looking to the ocean - it's a dream come true - thanks you guys for making that part so easy. Jonathan - Bandon, Oregon. March 28, 2014
Very Professional! Excellent service. I couldn't have done any better myself! March 27, 2014
difficulty arranging initial appointment for window replacement,need for second appt Difficulty getting a commitment to definite scheduled time for install of replacement window panes. I needed to take time off from work to be present at appt. Windows replaced well w/ excellent technician but one window was delivered incorrectly thus needed to make second apt for this to be installed/replaced. Not easy to get a Saturday appt for this but eventually was able. Windows are excellent and Milgard stood by their warranty without any problems. Technician photo was emailed w/ appt confirmation date/time so felt confident when he arrived. Tech was EXCELLENT -knowledgable, neat and efficient, kind, professional!~ I recommend Milgard to anyone who needs replacement windows. We've had them installed to replace all windows in 2 homes now. March 27, 2014
Very efficient and professional. Aaron showed up at the house on time and completed the task of replacing two windows and cleaning up in about 15-20 minutes. He was polite, professional and efficient. I highly recommend Milgard service. March 27, 2014
Leaking seal on Window As always, Milgard customer service is superb! Short delay in service personnel returning initial call (called Weds. got call back Sat am 9:30am) may have been due to dealing with rep who does not routinely cover my area. However, Kudos for going the extra mile and calling to schedule appt on a Sat (presumably a non-work day!) Anyone reading this should not hesitate if considering new windows from Milgard. March 27, 2014
never heard from anyone at Milgard!!!! Online service request didn't work. Zero response. March 27, 2014
We were thrilled that they decided to warranty the window. We struggled to get the In-Home Service Tech to follow the simple instructions we left over 5 times saying to call us before they get there so we could come let them in. They would show up unannounced and leave a business card and leave or not show up at all when we took off work to wait for them. March 27, 2014
Migard stood behind their product and fixed broken door handle The good: The slider door handle broke. I called and they set up an appt window of 2 hrs. The guy showed up and was gon in 15 min.Great! The bad- Milgard doesn't warranty the screen door in any way shape of form. I can't get a replacement handle w/o buying a whole new door. March 26, 2014
Great service from Milgard! John came out as scheduled and replaced our windows. He expedited the service as there were issues and he wasn't sure he could finish the job today but came back within an hour and completed the job. March 26, 2014
Excellent product & service The technician was out today, March 26, 2014, in install our window. He was prompt, friendly, professional, very accurate and careful. We were totally pleased and happy with both the new window and his service. March 26, 2014
Tom and Tiffany were helpful, knowledgable and professional. I was pleasantly surprised that my Milgard windows and doors have a life-time warranty for as long as I own my home. Excellent and professional service. Thanks Milgard. March 26, 2014
Professional/great service We had a problem with a Milgard window that was installed years ago. Made contact with the service department through there website. Within 48 hours the new window was on order and replacement day was set. We found the entire process, (initial contact thru installation) to be extremely professional. It's refreshing to work with a company that stands behind there product AND really understands what customer service means. We highly recommend Milgard. March 26, 2014
extremely pleased Am very pleased with the promptness and professionalism of Milgard. Would recommend them to anyone looking for windows. March 26, 2014
What is wrong with you??? I'm a General Building Contractor that has purchased over 1,000 of your windows and doors. On a current project 2 of 3 windows were sent out with the wrong hardware. After 3 months, 30+ phone calls from the architect and me, and a dozen broken promises from your utterly incompetent customer service I'm still missing a handful of parts. I am beyond frustrated. You are not the only window and door manufacturer. Start acting like it! March 26, 2014
The service was great! The techs were on time, and repaired my window very quickly. They also resolved another problem I had as well. March 25, 2014
Absolutly amazing!!! Our windows were 12 years old. We called the warranty dept. and they took the time to find us in their computer system and help us identify the glass that needed replacement and scheduled a tech to come out and replace it. All under warranty!!!! The tech was clean, on time and very polite. I would not use anything but Milgard ever! D.S. Lakeside,ca March 25, 2014
window replacement I found the first phone call to go very smoothly. I did get a date that the work would be done on the first phone call. The gentleman that came to my house was here all of 20 minutes. He was very polite and punctual. Thank you for replacing our window! March 24, 2014
Dave did an excellent job, great service rep! Dave and the other person that came with him where both very good. Both are a wonderful asset for Milgard. March 24, 2014
Lifetime Guarantee is Honored We've had our windows for 10 years. Recently, we had 3 windows with failed seals between the layers of glass. That is normal for most windows. But, unlike other manufacturers, Milgard stand behind its windows for a lifetime. Thanks Milgard for being a reliable vendor! March 22, 2014
Professionalism and service were awesome! One window in our home was broken due to a flash flood. I initially reached service representative Arik Holt by calling the number on your website. When he called me back, he was extremely helpful through the whole process of ordering the windows and scheduling the installation. Because the process took quite awhile to complete due to the difficulty in locating the line item number, Arik gave us a great deal on the window panes. The service techs Mark Stephens and Tom Dobbs were very professional and installed the new glass within minutes of arrival. Overall I believe its some of the best customer service I have received in dealing with any company. I would definitely recommend Milgard to anyone. March 22, 2014
Great service Thank you for the excellent service we received regarding our broken window due to the weather. We were surprised that the replacement was of no cost to us since we purchased them for our whole house in 2001. The technician was prompt, knowledgeable, friendly and had the window replaced quickly. We are so glad we chose Milgard Windows. Great company and quality!! March 21, 2014
Bob is always professional and possesses the skills to correct any problem, but could not complete assignment.. Bob did an excellent job replacing stuck window springs, but could not complete the assignment, because the glass provided by the company was the incorrect size. He needs to return with the correct glass for the job. March 21, 2014
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