Milgard Service

Milgard Service

At Milgard, we stand behind every window and patio door we build. If something covered by our Full Lifetime Warranty needs attention, Milgard's factory-trained technicians go out and make it right. We are committed to excellent service. Don't just take our word for it, here is what our customers say about us!

Milgard Service 4.7 5 5763 7832
took way too long took 3 visits to get it right. first to measure, second to install wrong glass(clear instead of original pattern), third to finally get it right. from first contact to finally right, about 6 weeks and they wanted payment up front at time of appointment. If i wanted clear glass i certainly wouldn't pay up front or use them again. could have got it done faster and cheaper from an independent. February 15, 2014
This service was great Service Tech was punctual and professional. Work was completed in 20 minutes. February 15, 2014
Great customer service! Pat was great on response time on phone. Jerry was a great tech that fixed the problem - and explained things - and then helped talk about future maintenance - so a true holistic approach to customer service. February 14, 2014
great service! Great service, professional and quick. Very happy that the window had a guarantee.. Would recommend your company! February 14, 2014
Best warranty service This was the most convenient, simple, easy and honest warranty service I've ever experienced in my life. The technician was proficient and knew exactly what needed to be serviced just from the forms I completed online. He had all the parts and completely replaced all problematic parts for us with no questions asked. He was professional and very nice. He explained to me why some of the parts were failing and was very honest about it. I hope all other warranty services learn from Milgard because this was one of the best services I've ever received. February 14, 2014
Great Service Only hick-up was the person who wrote up my order failed to put on the order ticket that the service tech needed to call me 30 minutes prior to arriving. Otherwise great service. February 14, 2014
Service was great, technicians were on time and very courteous! I would highly recommend Milgard. Great products and service. Thank you for a job well done! February 14, 2014
Quick and professional service overall The kitchen wIndow was stuck. The serviceman came in on time and investigated and fixed the issue promptly. February 14, 2014
Unsurpassed! I was pleasantly surprised the techs showed up a replacement unit--I was expecting the service call to be a measure-only call. Everything fit, the window was replaced in virtually minutes by a friendly and obviously very expert and professional pair of techs. Well done, proof we made the right choice in choosing Milgard windows. Reliability was the primary reason we choose Milgard, based on my experience with these windows as a former design/build contractor. I choose Milgard for my own home when I built it, and I will tell anyone that the only thing that exceeds Milgard reliability is their outstanding warranty service. Unsurpassed in the industry. February 13, 2014
The service was Excellent The service Techs, were actually early, which was a nice surprise. They were very professional, answered all of the questions that I asked of them. They quickly fixed the windows and made sure that they were all working properly before they left. Thank you Milgard! February 13, 2014
Outstanding! We could not have been more pleased with the Milgard Service. The technician was prompt, courteous, professional, and lightning fast! February 13, 2014
Fast and flawless! The work was done very quickly - the gentleman was knowledgeable and polite. What a difference 10 minutes of work made. I'm absolutely sold on their follow up... Now I can open and close the windows with one hand. February 13, 2014
Great Service! A couple mix ups on part order and service appointment this time but overall your usual outstanding February 13, 2014
We were very happy with the service received. We were impressed with the promptness and quality of the service performed. Our service man was most helpful with advice about our windows. He worked quickly did a very professional job. We are still grateful that 19 years ago we chose such a good company!!! Thank you, The Dunn's February 12, 2014
Never experienced customer service this good...ever! I called Millguard and told them that one of my sliding glass doors was making a cracking sound, especially when it was very cold outside. I bought the doors and windows in 2005. They scheduled a technician to come out and take a look. I didnt have to schedule on my day off or lose time at work because the technicians are licensed and bonded. I gave her my garage code so the technician could let themselves in. When I got home the day of the appointment, every door and window opened and closed effortlessly. He not only adjusted the door making the noise, he took the time to service every door and window in my house. They really went above and beyond in service. Thank you! February 12, 2014
Professional and fast service Carlos efficiently and courteously repaired our windows. Thank you. February 12, 2014
Service is professional. I have a problem with the quality. First, I like the fact that Milgard is "made in the USA" in the entrepreneurial model. My husband has been in construction for 30 years and worked on extremely upscale homes. We went with Milgard because of their reputation and his knowledge of the product. Unfortunately, we bought our windows at the height of the building frenzy in 2005. I'll chalk it up to the company being overwhelmed to fill orders during that time, however, I believe the quality control ended up taking a back seat to production. Here are my complaints: the glue on all the seams of the windows is messy, and incredibly difficult and time consuming to remove. Pollen and dust ends up coating the adhesive seal in any and all corners or miters. To correct this defect, I ended up compiling a host of tools: exacto knife, Q tips, denatured alcohol, Awesome, even tweezers, to name a few. I have literally spent days trying to make these windows look 'finished'...days I will never get back and I resent having to give up so much of my valuable time to 'fix' what should have been quality control at the plant. If it were just a window or two, I would hardly complain. But we purchased 38 windows, so add that up and you can see what I am still dealing with. Aside from that, which is a big deal to me, other problems have been minor and Milgard has made good on them, i.e. instances of failure of the seal on the double-paned windows and failure of the weather stripping. All were corrected professionally and conveniently. Today their rep, Ty, replaced failed weatherstrip and he wax excellent. Note: for those purchasing windows….upcoming: building code revisions will require that all windows be triple-pane. I can't imagine how much that will add to the cost, as well as the opportunities for problems, no matter the manufacturer. February 12, 2014
Couldn't ask for better service and techs The service scheduling was a couple of weeks out, but now I know why. The service was excellent and the extra time the techs took to fix a very difficult situation (that was not caused by Milgard's products) was fantastic. There was NO cost to me and my doors work better than new. I bought my window and doors over 10 years ago and I still get great service. Greg February 12, 2014
The tech's were truly excellent! I am very grateful to them. The two technicians who came out to repair my sliding glass doors were very professional, knowledgable, polite, and highly skilled. They were able to quickly diagnose the problem, make the complicated repairs, and get the doors working like new. I was so impressed with their professionalism and skill level. They worked very hard to resolve the issues and did an outstanding job. I couldn't be more grateful to them and thankful for their help. All of the doors and windows in my home are Milgard and they will always be. I have shared my positive experience with friends and family. Please extend my thanks again to these valuable professionals. February 12, 2014
Great Overall I am very happy with the service provided in accordance with the warranty. The only thing that could have been better was the long period of time until the scheduled service date. February 12, 2014
Excellent service! Prompt and professional. Thanks for standing behind your product! :-) February 12, 2014
Problem solved Despite conditions (lots of snow) Vlad was willing to pack the replacement window up a long snowy driveway. The old window was fractured from the cold. He removed the old window carefully without further damage and quickly installed the replacement. He also suggested that we routinely apply silicon spray to the mechanism. He did a great job and I appreciated his suggestion. We love our Milgard Windows and your excellent customer service. February 12, 2014
Best service I've ever seen! I was very pleased with the entire process of having my Milgard windows repaired. I noticed two windows which had developed discoloration between the panes. When the technician came to look at the problem, he also inspected the rest of our windows and Milgard patio door for problems. He found issues with two other windows, and identified a problem with the patio door as well. The two repair technicians who came out to complete the repairs were very professional, and did an outstanding job. All windows were repaired, and the repairs/upgrade completed on the patio door made it work BETTER than when it was first installed! I never would have believed a service request for warranty repairs could go this smoothly. Great job Milgard! February 12, 2014
I didn't know how easy this was I was not familiar with the Milgard warranty, but when I had a problem with the door lock on our sliding glass door I found out about the warranty doing an internet search. We submitted a warranty claim and they responded quickly, set up the appointment and came out and fixed the door without charge. The service agent arrived within 15 minutes of the scheduled time and was done within 15 minutes of walking in the door. I am so impressed. We're now a customer for life! February 12, 2014
The service did not resolve the problem While the Milgard employees where professional and prompt to come to our home, the problem with the window crank was not resolved. It is an ongoing problem leaving us being very dissatisfied with the window. February 12, 2014
Well run company A few of our windows have had to be replaced over the last twenty five years for a variety of reasons and we have always found Milguard exceptional in their response time and in the quality of their service. So happy we chose Milguard 25 years ago, it has certainly paid off! February 12, 2014
Crew did a great job. The crew arrived on time, had the correct equipment and worked quickly. My problems was resolved the same day. I am very happy with the Milgard team. February 11, 2014
Thank You! Your eagerness to correct Warranty issues is clearly a difference maker for me, your current customer and all those potential customers ( friends; family; and neighbors ) influenced by my words and attitude from your service. Only glitch was the window count that needed balancers ..... could have saved you a trip if the correct count from tech #1 given to customer service was provided to tech #2. You resolved count & tech #3 was quiclky scheduled to replace the balance. Thank you !!! Greg H. February 11, 2014
work that ought to have been done originally What was done and accomplished today - months after the installation ought to have been done right at installation and especially after it - the French door- the problem of closing and locking had to be called in for repairmen twice before. February 11, 2014
Awsome! It was a breath of fresh air working with Milgard to resolve our problem. I used the on-line email service request to get help. I didn't expect a response but I did. I didn't expect Milgard to replace my window because I had no documentation on the window (it was part of a re-model) but it was with no questions asked. Since then I have told family and friends about this wonderful experience. THANK YOU MILGARD! February 11, 2014
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