Milgard Service

Milgard Service

At Milgard, we stand behind every window and patio door we build. If something covered by our Full Lifetime Warranty needs attention, Milgard's factory-trained technicians go out and make it right. We are committed to excellent service. Don't just take our word for it, here is what our customers say about us!

Milgard Service 4.7 5 5095 6920
This service is awesome! I am very happy I went with Milgard windows and sliding glass door. They look fabulous and my home is so much warmer than before. I would recommend Milgard to everyone. November 21, 2013
beyond my expectations I was impressed with the speed of diagnosis of why I could not remove my windows, with the patience of the rep in explaining the problem to me, and with the added attention to other small areas of need that I hadn't noticed (e.g., I now have a smoother sliding operation). I was surprised that he offered to clean the windows, the outside of which I'd been unable to clean for 5 years! November 20, 2013
Service was good Too bad the sliding window replacement wasn't noted on work order as well as the stationary side. Now the repairman needs to come back. Another 3 week wait. But on the whole very pleased with the windows and the dependability of the warranty! November 20, 2013
Great customer service Fast, friendly employees. Only windows I will ever buy November 20, 2013
Excellent Service The perfect windows and a lifetime of service from the manufacturers. Employees are trained, courteous and professional. Glad we chose Milgard. Have and will continue to recommend Milgard as the only windows for your home. November 20, 2013
skylite I originally sent a secure message to your company in May of 2013 and no one ever call me back. I called in sept/oct to follow up and they said no message was received. I have the original email (if you want). They came in early November and the order was to replace the skylight. Your technician said they couldn"t replace the entire unit (which was what I had discussed with the technician when I called. Had to spent extra time waiting for another appointment in late November. The technician arrive on time and caulked the seams. Hope it works and waiting for the next storm to see if it leaks anymore. November 20, 2013
Milgard definitely stands behind their product! I had a problem with a patio door and called the Milgard appointment desk. I was given an appointment date and told I would receive an email two days prior to the appointment with a picture of the Milgard installer and a two hour time frame of his arrival. It all went like clock work. The installers were very professional and knowledgeable and best of all they were on time! Not only did they replace the glass in the door but they replaced the lock mechanism as well. The installers were in and out in an hours time. It is rare to find a company like Milgard that not only guarantees their product but completely stand behind their warranty. November 20, 2013
Overall, a great service that is really appreciated! The online service request and the e-mail telling me within two hours of the expected service time and the actual service was great. Yes, I would recommend Milgard to anyone looking for windows new or replacement. November 20, 2013
Unexpectedly great warranty and service I had an excellent experience with this whole process. It was a pleasant surprise when Milgard not only stood behind there warranty but did it in a VERY professional way without having to jump through hoops. I am VERY pleased with every aspect of this process. I have no complaints and highly recommend Milgard. Thank you for making this such a positive experience. November 20, 2013
Great Service! Service Tech showed up on time & replaced broken window pane in minutes! November 20, 2013
the service results word less than expected. The primary reason for me requesting a service call concerned the sliding glass door on the west side of the house. When we experience NW, west or south west winds over 20 miles per hour there is lots of wind that rushes in through the sliding glass door. When this is happens the living room gets cold and is very uncomfortable. When I purchased the home in the year 2000 I was very pleased to get a lifetime warranty on the windows supplied by Milgard. It now seems like the warranty is no longer valid. The service rep simply looked at the sliding glass door and said if there was a house directly outside the sliding glass door this air infiltration would be eliminated. This hardly rectifies the problem: Your warranty is only as good as solutions to the issues are created. November 20, 2013
Great service. We are very pleased. Your Milgard Service Tech came to our home to install a portion of the door latch on our slider on November 15, 2013. He also made some small adjustments to the sliding glass door during his visit. He was very professional, friendly and courteous during his visit to our home. Upon the completion of his repairs, he demonstrated how to close and latch the doors. He also informed us that Milgard has a lifetime warranty and to call if anything required the company.s attention. Your service tech was an excellent representative for Milgard and we are pleased to give him, and your company, our highest recommendation. November 20, 2013
French doors must be reinstalled The service tech was on time and was professional. Our exterior Milgard French doors reportedly were not installed correctly, and the installer went out of business shortly after we bought our doors. Because of poor installation, every few months the doors stop locking and they scratch the bottom sill when opening. Unlike the last two visits, this tech could not adjust the doors so that they would lock. After he left, I spent about 20 minutes making adjustments and, fortunately, got the door lock working. The doors are good quality and I plan to have them reinstalled in the spring. Milgard is not responsible for correcting the poor installation, but they were kind enough to inspect the doors to assess the problem. And I do appreciate their efforts to get the doors to lock properly. Thanks, Milgard! November 19, 2013
Good work I feel it was a complete waste of time to make me get serial numbers of the windows and then tell me to call back with the window measurements. I felt like a stall tactic to blow me off and get me to go away. I had to leave several messages to get the repair order started. Not once was my call returned. I always had to call back and press the issue. Additionally asking what rooms each repair was to be done was also a waste as the technician had none of this information when he came to the house. November 19, 2013
Unmatched service Milgard has always taken care of any issues that were discovered in the field. November 19, 2013
Excellent service and communication. The technician called 15 minutes ahead of time to let me know he was on his way over. He was very professional and courteous. He repaired 3 different issues on two different windows in a very short period of time. Excellent service. November 19, 2013
Very poor serivce from tech. The tech did not install the glass correctly, severe waves in the window, would not look at any other storm damages windows and screens. November 19, 2013
Excellent service - no hassle Very professional, no hassle experience. thank you milliard. November 18, 2013
Fantastic Customer Service Little did I know that we would use the "lifetime" warranty on our Milgard windows. We bought our windows about 20 years ago and have had 3 window failures. Each time the representatives were prompt in setting an appointment and very efficient in replacing the glass - about 15 minutes for our front big window. Excellent service, so glad we made the decision to go with Newman Replacement windows and Milgard. November 18, 2013
Consistently Exceptional after-sales service Milgard is a great company. They are continuing to honor the warranty on their products, 20 years after they have been installed and in daily use at my home.I also admire them for hiring great, customer-oriented staff. The service staff has uniformly been friendly, professional, courteous and very helpful. My family and I feel confident and comfortable with the staff who has made house calls - they have been genuinely interested in resolving the few issues that we have reported. Thank you. It i wonderful doing business with you. November 18, 2013
the repair of our windows was taken care of and i do appreciate that. the original service repair tech only took care of the sliding glass door that had damage inside the glass but did not bring the other three windows. it would have been much better for the consumer for the original repair tech to take care of all 4 windows that were damaged. overall the windows work well except for the large double hung sliders that take a good effort to lock. we are pleased with the sound quality that they provide as well as the comfort. thanx milgard for standing behind your product. November 18, 2013
Milgard's sevice tech, Mark was amazing, informative, helpful, professional and timely! It was a big financial decision for me 20+ years ago to choose a window package for my home. The choice was Milgard and now, 20+ years later, I am still in the same home and so glad I chose Milgard! They have stood behind their product and their warranty and I am grateful and thankful for that. Mark Stephens has been a phenominal asset to the company. Your company is lucky to have him..... November 18, 2013
Repair was minor in nature. Repair was made quickly & serviceman was polite. We just needed a new handle replacement. November 18, 2013
Millgard lifetime warranty is excellent - they truly stand behind their product. I was very impressed with Milgard customer service. I called because 2-3 double paned windows in my home were becoming defective due to a leak in the space between the two panes. the Milgard technician came home, inspected all the windows in my house, identified several additional ones that were defective. Milgard replaced all the windows without cost to me and without any hassle. The technicians who came to my house had all worked at the company for 10+ years and were excellent - they even cleaned up after themselves. November 18, 2013
Figured out the window problem right away Our newly built home window wasn't latching 6 months after moving in., The tech found their was some construction debris inside hindering it. Fixed. Embarassed we couldn't f8igure that out and they had to come all the way to our rural town for this. They were great November 18, 2013
Great windows, great follow - up New windows installed beautifully. Quick follow up to repair/replace a couple damaged window pulls from shipping. Thanks! November 18, 2013
Great, until we foind out our alarm no longer can be set. Removed alarm magnet in window sash and 3 days later still not returned. Made contact, never heard back until I called again. Wanted to meet in Keizer, I didn't want to drive there at 8;00 that night. Was to have co-worker call to set up meeting, has never happened. I can not set m alarm still! November 17, 2013
Great service I waited several weeks for a service tech to be in my area, but it was not a problem since none of the repair issues were urgent. The tech called the morning of the repair to let me know he was running a little late even though he still arrived well within the window of time I was expecting. He completed the work quickly and precisely without leaving any mess behind. He was friendly and professional. November 17, 2013
Perfect, just perfect! If only all companies would live up to their promises the way Milgard has done there would be a lot less anxiety when making a major purchase. From the first phone call reporting our issue, to the prompt and immediate appearance of a representative to investigate our issue, to the technicians that showed up when they were supposed to and finished their work ahead of schedule, to the absolute clean cut, friendly and professional people we came in contact with....everything was as it should be when a company promises after sale service. Milgard, you are amongst the very few companies that I have enjoyed doing business with. Thank you, thank you very much for keeping your promise. November 17, 2013
Susan Morris had a repair technician out within several days of our email via Milgard's website. The lock on our patio door broke rendering the door completely unusable. Susan Morris the repair technician fixed this very quickly. Service like this really keeps Milgard in mind when friends and family ask for recommendations when it comes to windows and doors, and we always recommend Milgard. Thanks! November 17, 2013
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