Milgard Service

Milgard Service

At Milgard, we stand behind every window and patio door we build. If something covered by our Full Lifetime Warranty needs attention, Milgard's factory-trained technicians go out and make it right. We are committed to excellent service. Don't just take our word for it, here is what our customers say about us!

Milgard Service 4.7 5 6038 8186
SERVICE WAS GREAT AND SO IS PRODUCT EVERYONE I spoke to and dealt with is so polite and professional. Definitely will recommend this Company. The Rep was clean and polite and even cleaned the windows March 7, 2014
The service was excellent. The Milgard service rep. was on time, polite, and professional in every manner. From the service desk, to the repair , it was first class all the way. I would recommend them highly. Thanks, Jeff! March 7, 2014
very pleased. Jake in Salt Lake was extremely helpful in orchestrating some work to me deadlines. Aaron Freeman made 2 trips to make sure that I understood the windows. Thanks so much for all of your services. Jill Eskelson Lee March 7, 2014
Great service! Todd and Katie were very professional and came in to do the work and left everything in good order. Thanks for your excellent care. March 7, 2014
Average. But took long to replace defective window. It took too long to have my defective window replaced. I believe I waited about two months from my initial contact with your company. The repair was fine. The technician walked into my kitchen with dirty shoes. I pointed this out to him before he put on booties. One of the plastic trim piece overlap one side of the window by about 1/4 in. He said there wasn't anything he could do about it because the window was not square. I can accept that, but the trim still shows. March 7, 2014
Service technician demonstrated strong product knowledge. Service Tech resolved air leak problems on three recently installed Millgard doors. Also, he took the time to check door alignment on five other Millgard doors. Impressed with his commitment to customer satisfaction. I recommend the window company installers receive better training on aligning doors as part of the installation. March 7, 2014
The service was beyond my expectations After having our windows for close to 10 years, I was expecting to receive a bunch of excuses as to why the problems we are having were due to things that we did, or didn't due. There was none of that, other than a recommendation by the service tech for maintanance of the windows. The service was quick, courteous and professional. We are looking to expand in the near future, and will make sure that Milgard is on the bid list for the windows for our expansion. March 7, 2014
Excellent job The tech came to my home at the scheduled time. He did an excellent job applying the simulated dimensional grid. He took the proper amount of time, had the correct tools, and when he was finished, it looked looked just like the factory installed SDLs. March 7, 2014
Thank you very much. The service tech Vlad was clean and neat and careful. He did a fantastic job of solving the problem and explainig maintance needed. he was polite and very knowledgeable. We would definitely recommend your company due to the high quality of customer service. March 6, 2014
We are very pleased with the Milgard window replacement service! We had all of the windows in our home replaced with Milgard windows about sixteen years ago. In the past couple of years, several of them failed or were beginning to fail. We procrastinated on figuring out how to get them replaced because we assumed that having them done via the warranty would be a stressful hassle. Nothing could be further from the truth with Milgard! We are so glad we bought Milgard windows! We contacted Milgard through their website, filled out the necessary forms detailing the size and type of windows, etc. Alison from Milgard then emailed and told us she had received our order. Then a few days later, she emailed again with a date and time when the tech would arrive to replace them. Two weeks later on the agreed upon day, the tech arrived on the dot at 11 a.m. (at the beginning of the two-hour time period). Vlad replaced all six of our windows including a sliding glass door within about 90 minutes. He was very professional, pleasant, competent and skilled in his work, and he had excellent customer service skills. We are very pleased. March 6, 2014
Amazing!!! I was blown away. My windows were broken and would not stay up. I called and the rep was so helpful. She set an appointment and a few weeks later they came out. Jerry, the technician was phenomenal! Took less than 10 minutes to fix and he was polite, respectful and extremely professional. March 6, 2014
Great service! Tom is an excellent service technician! He is professional and really knows these windows! Terrific service! March 6, 2014
Excellent service. Sure wish ALL homebuilders use Milgard in all the homes they build. From start to finish this was an experience not seen / offered by any other organization. Right from locating the source of trouble to getting it fixed was a breeze. The feather in the cap was the email with the details and PHOTOGRAPH of the technician who was assigned to complete the job at our home. Surely something for every business out there to learn from. March 6, 2014
Employees help make a great company top notch! How nice to deal with a company that is so friendly and accommodating. José S. and Luis H. were our contacts throughout the process. They were thorough and professional... Most of all, they were pleasant, and answered any question we asked. I hope Milgard realizes what great representatives they have in José and Luis. Trish March 6, 2014
From my first contact to the finished job, the service was amazing! Monica was awesome as far as the initial service scheduling and then Xavier was fantastic; professional, fast and addressing all my questions and concerns Thanks for making the warranty replacement so seamless! March 6, 2014
Fantastic Service! Repairmen arrived on time and went right to work. They where courteous, friendly, and provided tips on proper maintenance for my windows & sliding doors. Nice to know that my warranty means something. Thank you for the great service. Randy March 6, 2014
Excellent service from your entire staff. I'm thankful for a company that stands behind its products. Please commend your people for there professionalism and a job well done. Thanks again, March 6, 2014
The people at Milgard are very nice. It is wonderful that Milgard has a lifetime guarantee. However, among several replacement windows, I had one that was large and over a bath tub. It took 4 visits for it to be replaced. 1. The original visit to measure and assess the windows. 2. The installation visit which two servicemen arrived but, three were needed for the large window. 3. The return with three men but ,the wrong size window. 4. Finally the correct window arrives with three servicemen, but it has some white flecks between the glass. I accepted the window because I was tired of the whole thing.This operation took from Oct.1 when I made the initial call to March 4. March 6, 2014
Great job! I was very pleased with the way everything was handled related to replacing a window that had become defective. I am so thankful for Milgard's lifetime guarantee and that they stood behind it with no hassle. The service tech (Juan) was on time, worked quickly and did a wonderful job. March 5, 2014
I am a happy camper Great service from the call to the repair. Nice job! March 5, 2014
Great Technician The Milguard technician has been here several times and always does a good job. Very professional, courteous and nice to chat with. I think the Milguard windows need better quality control before they leave the factory. March 5, 2014
Just o.k. Was 1/2 hour late after waiting my obligatory 2 hours (arrived at 4:30pm). Was not impressed with quality of construction of windows...had to have two replaced and still found a defect in a third but decided not to pursue it since it took 2 months to get the original ones replaced (after 2 tries and having to miss two half days of work to meet installer). March 5, 2014
Outstanding Both Pat, the service rep and Anthony, the tech were exceptional. The service was courteous, professional and efficient. You are fortunate to have two individuals of such quality represent your company - it makes a difference and sets you apart from others in your industry. They should be complimented for their dedication and commitment to the customers overall experience. March 5, 2014
Very Impressed The technicians were very helpful and did the repairs in a timely manner. Went above and beyond. March 4, 2014
Satisfied I was very satisfied with Milgard honoring the life time warranty ....Everything went very well and i will spread the word of being satisfied....... Ron March 4, 2014
Milgard solved a problem in minutes that landlord neglected for months! After begging my landlord for months to fix a window in my apartment, I finally contacted Milgard directly. Unfortunately, it took over a month more for me to get an appointment. However, I truly appreciate that the company figured out when the window was put in, that it was under warranty, and that it was immediately willing to fix the problem. Tim, the company's representative, was very pleasant and professional as he made the necessary repairs. Thank you very much to everyone who helped! March 4, 2014
Very satisfied! Cherie was professional and efficient on the phone. John was great with the install, and we were very pleased to get the windows replaced. I've already told a few people how impressed I was. Kristi Struffert March 4, 2014
Prompt professional service! It was a simple fis to a sliding window, but scheduling is always a problem in our house! The Milgard tech rep helped to set up a good time, and the field rep showed up promptly, in the first half hour of the time window. Awesome service! Thanks! March 4, 2014
The Service was awesome. I would highly recommend Milgard products for their warranty and service. March 4, 2014
Cancelled again without notice! I purchased our Milgard windows 25 years ago and only in the past year have I begun to have HORRIBLE service. It has been at least 5 months since I requested service and this morning they cancelled my appointment for today without notice. I work and was paying someone to set at my house for you to show besides spending hours last night making sure all of the windows were clear for your convenience. My frustration cannot begun to be put in words although I think I'm tapping the service in this post. March 4, 2014
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