Milgard Service

Milgard Service

At Milgard, we stand behind every window and patio door we build. If something covered by our Full Lifetime Warranty needs attention, Milgard's factory-trained technicians go out and make it right. We are committed to excellent service. Don't just take our word for it, here is what our customers say about us!

Milgard Service 4.7 5 6412 8676
FIXED OUR SLIDEDOOR TWO WEEKS AGO! Milgard Service was outstanding and the crew came and fixed our jammed slidedoor quickly! I am very pleased with Milgard crew and staff in Temecula. Monumental thanks! :-) Vadja Kolombatovic, Jr. La Mesa, CA May 31, 2014
Great Service!!! I installed Milgard windows throughout my house six years ago at the recommendation of my contractor. Although I loved the look of the windows and their sound-reducing qualities from the beginning, I didn't appreciate the difference it would make that they were Milgard windows until I had a problem. Even though my contractor was no longer in business, and I couldn't find my purchase receipts, I was pleasantly surprised when Milgard didn't hesitate to honor their lifetime warranty against breakage. From the representative who took my initial call, to the scheduler and the service technician who replaced my window, the Milgard employees were all friendly, professional and eager to solve my problem. If only all my household repairs could go as smoothly! May 31, 2014
Excellent Service Everything from initial phone call to final service went above all my expectations. Thank you. May 30, 2014
Great service and warranty. Once I got in contact with the right service department I had great service. Just difficult to find out who to contact. May 30, 2014
Excellent as we knew it would be This is why we keep coming back to Milgard. Very professional , stand behind the product 100% and very nice , clean installers. Keep up the great work. May 30, 2014
Very professional and reliable! I trust the techs who have been here. They arrived within the time the appointment was made, worked diligently. No small talk, but friendly and helpful. Professional and knowledgeable. May 30, 2014
As expected... I needed window repair maintenance and the repairman came, resolved the issues and left. What more can I say except to make your windows less of a repair issue where the guy has to come out in the first place. May 30, 2014
Service was prompt. From the initial call to the scheduling and the complete replacement of the window, the total service was great John and Sean were competent and very professional. May 30, 2014
Not entirely satisfied. The service technician was fabulous. He was prompt, neat and tidy. I cannot say that I am happy with the rest of my experience with Milgard. I had a broken outer window, and according to my receipt from 2010, I had a glass breakage warranty on my sliding glass door. I submitted a service request online, which said I would be contacted within 2 working days. No response. Over a week later, I called to find out why no one had contacted me. The CSR said I did not have glass breakage warranty, and said I could have the window fixed at a cost of $250 per hour, plus parts, which would cost almost as much as I paid for the full sliding door plus screen. I took my receipt to Lowe's where I purchased the windows (14 of them) and they said I did have a glass breakage warranty, and put in a service request with Milgard. Lowe's said someone would call me from Milgard. No one did. Two weeks later, I called Milgard to find out why no one had called me. Once again I was told I had no glass breakage warranty. I insisted that I did have a warranty, the receipt said I had one, and Lowe's said I had a warranty. The CSR reluctantly agreed to talk to her manager, and then said Milgard would replace my window in 2 weeks. I had the window replaced this morning, and as I said, the technician was outstanding. I cannot say that any part of the rest of my experience with Milgard was at all satisfactory. I was left with the distinct impression that, warranty or not, Milgard didn't want to be bothered with replacing the window or even following up on my request. May 30, 2014
Outstanding!!!!!!!!! Both the initial contact about window replacement and the replacement service at our home were terrific! The service techs who did the work in our home were polite, friendly, extremely efficient and very considerate of our home. The new windows make a world of difference! May 30, 2014
World Class Service - Sets the Bar for All Others! This is my third experience with Milgard's Service and each time is outstanding. They are the standard by which all other service organizations should strive to meet. From my first call to report a problem all the way through to having it remedied - it just could not be better. Keep up the excellence and thank you again! May 30, 2014
The service was great! The technicians were professional and did an excellent job for us. May 29, 2014
Yes, this service was very very goodie The tech person is very professional. He did very good job. May 29, 2014
I have nothing but good things to say I had some "clouding" in a few windows and one sliding glass door that are 14 years old. I assumed I would get some kind of "run-around" about replacing them on warranty because of the age, but my experience was just the opposite. I called Milgard's 800 number and got a live person on the first ring. That was a sign of things to come. The person I spoke with was knowledgeable, friendly and helped right away. She contacted the local Milgard dealer who sent someone out a week later to look at the problem, and he switched out the windows and sliding door on the spot in about an hour. He was friendly, polite and explained the problem before fixing everything efficiently. As he was leaving he asked about a different sliding door that had the slightest sign of the same problem, and offered to replace that one too. Absolutely great customer service on every step. May 29, 2014
Great service...but it does take some time Overall I am very impressed by the products and the took a few visits to get everything correct, but overall great. May 29, 2014
Service was great, service tech was really good and fast. Getting appointment times a little difficult with the new scheduling system. I was trying to get an appointment after 2:00 pm although difficult Milgard service did come through. Good job May 29, 2014
Great warranty replacement! You've just won a customer for life. Excellent service in replacing a glass panel with failed seal. The guys arrive one minute into the two hour service window. Came in the look at the window, then minutes later they were outside, up on ladders, pulling out the old glass. Ten minutes later, the new glass is in. They also cleaned it thoroughly inside and out. Also they were very careful not to damage my wife's garden. Smart company with smart staff. May 29, 2014
Great service, great installers, great company Milgard is one of the few companies these days that honor their guarantees. That is really "old school". They have a great product which is reasonably priced. Their service is what separates them from other companies. I made contact via the web, was called almost immediately (I was surprised at the promptness), an appointment was set to look at the window, the technician arrived on time, was courteous, professional, and efficient. He took careful measurements. Next I was again contacted with an install date. They contacted me by mail and telephone, and they called the day before to confirm. My doorbell rang, the technicians were here, uninstalled the old windows, and put the new ones in. Incredibly fast, courteous, efficient, and friendly. Wow. This is why we chose Milgard when we installed 64 new sliders and windows in 2009 for my 9-unit condominium in Venice. Thanks again. Special thanks. May 29, 2014
17 years later and still covered! Milgard arrived with a replacement window, installed it and was done in just one trip! The technician described what he was going to do before starting and finished promptly - easy! No worries or hassles. Thank you! May 29, 2014
Great service department in Washington and in Hawaii Had problems with the customer service, who has not very friendly and tried to brush me off, however the service department was outstanding and very helpful! May 29, 2014
Great job after the second call I left a message with no return call, initially. after my second call they response was great. May 29, 2014
Excellent Company So glad I installed Milgard windows when I built my home 13 years ago. In all that time I've only had one issue (a window fogged inside the double pane glass). Milgard responded quickly and the small window was fixed in less than 10 minutes. Meanwhile, the other 23 double-pane, low e windows in the house have presented zero problems in an area that sees all sorts of bad weather. May 29, 2014
Mark and Oleg did a great job Milgard provides a great service, keeping their products in excellent working condition. I really appreciate their commitment to the customer. May 29, 2014
Service was excellent. The guys installing the windows work quickly and quietly. The windows look great and I'm very pleased overall with how things worked out. May 29, 2014
Charlie was very professional and courteous. My sliding glass door seal broke after 10 years and Milgard came out right away to replace it under warranty. They were very professional. May 29, 2014
Never a problem! We've owned our home for 15 years. The builder installed Milgard windows, and over the years we've never had a problem contacting,arranging or installing replacement windows. May 28, 2014
great service John was very good at replacing windows and explained what he was doing and why. thanks John Alison also was great to talk with on the problems we had with the windows and was concerned about getting them fixed. thanks Alsion May 28, 2014
Service Tech Was Exceptional The Service Tech that performed the repairs at our home (Carlos) was outstanding. Having been in the in-home installation field for 20+ years, I can fairly well identify and certainly appreciate quality minded installers who take pride in their work. This young man met and exceeded my expectations. May 28, 2014
Great service They identified the issue and corrected it promptly. They provide tips to avoid the issue from reoccurring. The technician was professional and arrived at the scheduled time. May 28, 2014
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