Milgard Service

Milgard Service

At Milgard, we stand behind every window and patio door we build. If something covered by our Full Lifetime Warranty needs attention, Milgard's factory-trained technicians go out and make it right. We are committed to excellent service. Don't just take our word for it, here is what our customers say about us!

Milgard Service 4.7 5 5090 6905
Poorly manufactured French Doors After months from original oder with Redwood Glass (Petaluma, CA) and three (3) left side French Door installations, we are finally able to properly open, close and lock our Great Room. F Doors #1 and #2 were improperly manufactured which frustrated my wife and I, our contractor and your representive / installer. Finally, yesterday, 11/8/13 we are able to do so! We very much like our: a) transoms (3) mstrbdrm slider (1) and GR picture window (1). Your Sonoma/Marin installer/representative was punctual, courteous, competent, cordial and efficient. To doubt his assessment of the problem as if he or our our contractor were responsible for the delay would be the final insult to solving this long overdue problem. November 9, 2013
Very Pleased. Mike and Mike were available earlier than the time quoted, but called and it worked for me. They were prompt and thorough. My window looks great. I can't believe I didn't contact Milgard sooner. November 9, 2013
Ty takes care of us. Windows needed reglazing due to southern exposure weathering. November 9, 2013
Truly remarkable! I am thrilled with the service and installation of my Milgard windows. A few of my windows had "clouded" up after 20 years. I simply called Milgard, they sent out a repair man he measured all the windows that were questionable and they replaced them! No Charge and No questions asked. November 8, 2013
The service was great. Efficient & professional. The installers were friendly & professional & got the job done quickly & cleaned up after themselves. A very good experience! The windows look terrific. November 8, 2013
Excellent Service! My 15+ year old patio door wasn't sliding its best. The goal of the technician was very obvious to make the door operate the best possible. The technician, Sergey, was clean, polite and well trained. I can't remember the last time, if ever!, the door operated this smoothly and quietly when he was finished. Thankyou for the excellent service November 8, 2013
This service was very unsatisfactory! 3 windows not repaired Two previous service calls regarding similar issues were repaired immediately.The repairman sent to repair three windows with the same spring etc. would not commence work until the shutters and frames were removed. The cost to remove shutters and reinstall and touch up paint would be costly. Why are we and so many of our neighbors having these problems? Could this be a manufacurer and design defect? November 8, 2013
Jeff figured out why our slider leaks We have had MIlgard out a few times over the 19 years that we have had our windows. Jeff was the one who figured out why our door leaked and gave us a way to fix it. Wish Jeff would of come out years ago. His expertise was GREATLY appreciated. November 8, 2013
Very Happy Jerry showed up on time and managed to correct a issue with the glass and frame that I thought would have required replacement. And the new track allows the door to slide smoothly. Thank you Milgard. November 7, 2013
Took three tries but got it right. When we replaced our windows 2 of the units were damaged. One (almost) quarter round took 3 visits to get the correct size replacement unit installed. Alex came on the last two visits and created and installed a templated unit. He was extremely professional, efficient and pleasant to work with. November 7, 2013
Thank you Milgard! He came exactly when promised, fixed my window and I didn't even have to clean the window! November 7, 2013
Stunned and pleased! It is great to know that there are still companies that stand behind their product as well as Milgard. From the moment I reported my issue, Milgard handled it swiftly and efficiently. The issue has been resolved and I am happy! November 7, 2013
Ron, the sevce tech. was good, fast & knowledgable. Milgard follows through on their Guarantee / Warranty. They fixed windows with bad seals., No problem. November 7, 2013
This service was great! This warranty was done with professionalism and fast. The time for a tech to come and measure and then return to install was long, but the actual install was quick and clean. I appreciate a job well done. thank you. November 7, 2013
Excellent, perfect. very professional, very right to the point of the problem and match the need of the owner and the contractor. November 6, 2013
Wonderful service from Milgard. My sliding door works even better than new - glides effortlessly now. Thank you for a great repair. November 6, 2013
Service was great I had seal problems on two windows. Service tech was prompt, nice, and professional. I enjoy doing business with company's like yours that provide great customer service. As a result I would recommend Milgard windows to friends and family. Thanks. November 6, 2013
I was pleasantly surprised. When I sent an e-mail inquiry to Milgard Company I didn't expect to receive a telephone call back from one of its service representatives. I was very pleasantly surprised. The service representative (Gina) was great! She referred me to the company web site to ensure that we were both conversing about the same part. With the help of the web site, she identified the part I needed and offered to send me the part to my home free of charge! Now that's an ironclad warranty on a 15-year-old sliding glass door! I was very impressed, thank you. November 6, 2013
Really slick process... Was thrilled with how easy this was. Entered the request online. Got a follow-up call. Followed-up with some photos to a rep's email. Appointment was scheduled. As promised, got a confirmation a few days before, giving a 2-hour time frame. Technician was prompt, fixed it, and it's like new. Thanks for standing by your product and living up to your guarantee, Milgard!! November 6, 2013
Professional response After having our windows cleaned, the cleaner reported that several of our windows were beginning to fail, or had already failed their seals...and recommended I contact Milgard. I took his advice and promptly received and email from headquarters - notifying me that they had contacted a Milgard rep in my area. They then contacted me, set up a convenient time to come to our house and verify my complaint. The rep was prompt/courteous and answered all my questions. He verified the window cleaners observations and ordered all new windows on the side of the house where they had failed. The new windows were installed a few weeks later - again by very professional service techs. Milgard stands behind their promise 100% and we couldn't be happier! November 6, 2013
Excellent service over the years! Timely. professional and overall good service for the past 20+ years! November 6, 2013
Great product. Great service. Installer Pilar was efficient, knowledgeable, and did a great job. November 6, 2013
Wonderful service I could not be happier with your great service. The person I talked to on the phone was efficient. The email confirmation was clear and timely. And the service person who made the repairs was amazingly efficient, friendly, and knowledgeable. And he cleaned up perfectly. I would love to recommend Milgard to anyone. - John Ferguson November 6, 2013
Thanks for a wonderful experience I needed a replacement window pane for a bay window. Jerry was very attentive and a very pleasant person to work with. I had forgotten the upgraded features of the original windows I had purchased 10 years ago. Jerry listed the features of my windows I had installed which made me appreciate the quality of my wonderful Milgard windows all over again. November 6, 2013
great job Service tech was friendly and timely. Thoughtful about cleanliness inside our home and work was professional and done in quick manner. Tech replaced windows and repaired latch assembly. Well done! November 6, 2013
Great service and warranty Milgard's service was fantastic and their warranty is amazing! Our sliding glass door was installed well over 10 years ago and the door latch/lock gave out. I called Milgard and they scheduled the repair under warranty. Thank you Milgard! November 6, 2013
Wow! What excellent service from the request for help with my windows to their replacement. It was so nice to work with a company who followed through Service from beginning to end was excellent, beginning with my first phone call asking for help in replacing windows under warranty to the installer. This is what I call a company with integrity and follow through. From start to finish, truly professional care. November 6, 2013
Very disappointed My door is only 7 years old, and it's already falling apart! The track is broken, the molding is broken. The service people couldn't even get the door off the track. Service was unable to offer any alternatives to me, I have been told simply it cannot be fixed. Needless to say, I am very disappointed. November 6, 2013
worker performance The technicians arrived promptly at 9:00am as they had said they would. They introduced themselves to me and then commenced working. They laid down a cloth to catch any pieces of glass and vacuumed after finishing. They did a quality professional job, were informative, knowledgeable and polite throughout. I don't hesitate in recommending Milgard. November 6, 2013
Robbie did the replacement in less than 20 min. great job!! After 8 yrs. my window failed and I called and was promptly set up with an app. to replace it. Service man came out and replaced it within 20 min!! great job backing your product!! Thanks Mike November 5, 2013
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