Milgard Service

Milgard Service

At Milgard, we stand behind every window and patio door we build. If something covered by our Full Lifetime Warranty needs attention, Milgard's factory-trained technicians go out and make it right. We are committed to excellent service. Don't just take our word for it, here is what our customers say about us!

Milgard Service 4.7 5 6705 9099
I specified Milgard in both my homes and I'm happy that I did. Excellent service. I have had Milgard in both my homes for 25 plus years. I love their attention to detail and the overall quality of their products. Their field service guys are top notch and professional. June 30, 2014
The service was great. The company call and mail to make sure which date that will be available between tech and us. 2 days prior, they call first to inform that they are coming at a certain time. As the time approach, the tech call to inform that they are coming in 15 minutes prior. It is a pleasant conversion on the job. He quickly fix the windows and on his way in 18 minutes. Excellent service and work. June 30, 2014
Great service and warrenty My window started to show fog marks inside the glass. Contacting Milgard they said it was covered and took the info and set a date to replace the glass. The tech showed up early and had the problem fixed in about 10 minutes. Wonderful company to work with. June 30, 2014
Response time was not satisfactory until I called back to Supervisor I was told it would be 3 weeks to fix a window that would not close and My Alarm company said they could not activate unless it closed properly. I had to call back to a Supervisor who was able to expedite the service within a week. The In Home Tech was very nice and fixed the window so it now closes properly. Thank you. June 30, 2014
Great service, very prompt Great communication, called and arrived early. Very proffessional job! June 30, 2014
Professional service In home service tech, Tony was on-time, quick, polite and professional. Scheduling the appointment took multiple phone calls but once the appointment was set everything was smooth. June 30, 2014
Process was quick and easy I thought it would be painful because I didn't have the receipts but the process was a breeze. Technicians were prompt which I really appreciate June 30, 2014
Great prompt service You guys are the best. Aaron in service in Salt lake city was awesome . Aaron the technician was awesome. Great windows great service. Thanks! June 28, 2014
Dissapointed with the quality of the windows but the service is great. I've had at least 10 windows go bad in the last 12 years. That is the bad news. The good news is that the company stands behind their product. The service has been great and very professional. I would recommend Milgard as a company but wonder why they can't make a window that will hold up in Colorado. June 28, 2014
Great windows & service Installers had a difficult location to work in & it took planning, team work, caution and care. They put safety first & accomplished a tricky task with efficiency. Both gentlemen were kind, friendly & professional. June 28, 2014
This service originated by the service tech's initial viist. During a previous service the service tech noted a second window that needed replacement. He initiated the second service and I had to do nothing at all. Very nice. The second service took place smoothly. June 28, 2014
Thank you for the prompt, professional service. Thank you for the prompt, professional service. My needs were understood and the in-home technicians were very knowledgeable. June 27, 2014
The service is first class. All Milgards people work in a very professional manner and get the job done. June 27, 2014
Professional Job from Beginning until completion Excellent service from the first call to the final installation. Everyone was professional and courteous. June 27, 2014
I was so pleased with everything from promptness to the customer service. It was such a surprise the have what seemed like a big job go so smoothly and without a hitch. From the return phone calls to the quick service. What a sure experience. June 27, 2014
Prompt and efficient fix Two of my single hung windows had become difficult to operate (closing them was very difficult and took lots of pressure). After a little challenge with the service rep on the phone determining what windows I had, we were able to schedule an appointment a coupe weeks out for someone to come install new mechanisms. The reminder communication prior to the service call was good and helpful. The tech showed up exactly as scheduled and reviewed the issue and corrected it within 10 minutes and was on his way. Very good. June 27, 2014
Outstanding service Excellent service all around! Easy to state the issue on-line, measure the window, etc., prior to scheduling an appointment. The Service Tech was here on time, replaced the window efficiently and quickly, and the job was done!! I am a happy camper!!! June 27, 2014
Perfect service First of all, the Milgard windows are well built with high quality. But what impresses me the most is the prompt and professional customer service. I found a couple of scratches on my new windows. Only after a couple of phone calls, Milgard replaced them with new ones with almost no questions asked. Highly recommend! June 27, 2014
Got the job and complete! I appreciated the email 2 days prior to my service date with specific two hour window and photo ID of technician. Rocky was efficient and thorough with the repair of two broken windows' glide mechanisms and even gave me tips on making the windows easier to operate to reduce stress on the gliders. June 27, 2014
Very keepable employee. Sergei was right on time. Did an excellent and efficient job of replacing our window and helped take out a kitchen window I hadn't been able to remove. Not only did the clips need to be released on the kitchen window, but he had to remove the plastic covers too in order to slide it out. He also told us about the glass cleaner Sprayway that we could purchase at Costco since the brochure recommended Windex that I had used did such a poor job. June 27, 2014
this is the best customer service! my sliding patio door was hard to move and I thought that I would need to pay to have it serviced. I contacted Milgard and found out it has a lifetime warrenty and they sent someone out to the house to fix the problem. Not only was the repair man fast but very respectful.I feel that my door and rollers were upgraded as well as fixed!LOVE the company!!! June 26, 2014
Poor Scheduling, Good On-Site Service Definitely had a total mix-up in scheduling times being the complete opposite of our request. On-Site Tech was good. He was very professional. Was prepared for 'circumstances beyond his control'. Only complaint is Milgard's LARGE Picture-Frame Windows themselves. Didn't know Milgard manufactures these windows with AIR VENTS. Living on the Coast -Cold, windy storms are common. AIR VENTS are impossible to Control. Even when completely shut, COLD AIR STILL SEEPS INSIDE. That's a BIG problem for seven (7) months out of the year. Definitely costs more to HEAT the house with COLD AIR invading our home. A Milgard employee suggested we 'permanently seal' the vents shut..., but didn't offer suggestions in ways to accomplish this feat. Is there a way to Seal Out the COLD AIR? June 26, 2014
Great service Service rep was great and professional, and done in about 15 min. Can't say enough about the customer service. June 26, 2014
This service was outstanding! The overall service, from the request for service and the scheduling, to the date and time the serviceman, Santos, arrived was the best we have ever expereinced. Your product is great and your service is outstanding! Jim and Susan June 26, 2014
Challenging problems with severe schedule constarints handled beautifully Mechanical window problems under warranty mixed with glass replacement needs on five windows not clearly defined on Milgard's data base, combined with total house renovation requiring scheduling multiple contractors and sub-contractors around each other created a significant challenge that your John George handled well...throughout my impatience...and met all my requirements and schedule needs. Thanks. Gerald W Seelman June 26, 2014
service was prompt and professional. It was a pleasure working with Milgard to resolve our problem. Great customer service. June 26, 2014
repair on a door 7 years old no questions no dancing around the issue - they just got it done with a sile and great service and even looked at the other windos and doors to see if there ere other issues June 26, 2014
Milgard provided exceptional service! Sean replaced six windows and a transom in about two hours, and he did it with a professional and positive attitude. Because Milgard stood behind its warranty, I would recommend the company to anyone I talk to... June 26, 2014
Milgard Stands Behind Their Product We were very pleased that Milgard replaced our MBR window due to the seal failing. In this day and age, it seems that many companies find ways not to honor their warranties whereas Milgard was the quite the opposite. I would highly recommend Milgard! June 25, 2014
Couldn't be more pleased, so thankful I built years ago using Milguard Windows! The service Technician was prompt, efficient, thorough, considerate, clean and highly skilled. I wish all companies had such service and expertise in their dealings with homeowners. Thank you very much! June 25, 2014
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