Milgard Service

Milgard Service

At Milgard, we stand behind every window and patio door we build. If something covered by our Full Lifetime Warranty needs attention, Milgard's factory-trained technicians go out and make it right. We are committed to excellent service. Don't just take our word for it, here is what our customers say about us!

Milgard Service 4.7 5 6465 8752
Warranty works We've twice had Milgard fix compromised double-paned windows, and the service was excellent both times. The only small glitch was some initial confusion about making the appointment, but that was resolved smoothly. January 14, 2015
Good, but! Good job, but after the techs left we realized the window they installed had been cleaned on the outside with something that smeared the window. We did not expect to have to go outside and do the job after they left. January 14, 2015
The service is too slow to address an actual happening issue. CAVEAT: I like the MILGARD product, and chock up my door problem to a lack of maintenance/ 12 years of kid and dog access usage. I looked for the part/equivalent on my own and had to resort to contacting MilGard for the service (lesson is to find a product that can be repaired via multiple channels). Communications and the In-home Service Tech were superb. The duration of time/date for initial service (approx. 1.5 months) was way too long. In addition, despite a picture of needed component, the initial service visit failed due to incorrect parts. I resorted to building a home-made track to resolve the immediate issue of non-sealing door. The 2nd service visit with the previously incorrect part, still revealed an incorrect length additional part, but appears to be adequate currently. January 14, 2015
As always, Milgard is exceptional Our house is 5,000 sq. ft. with very large and windows overlooking 'our' valley. We have had a number of new windows added and some replaced. This is our experience. • We contact Milgard. • Milgard come and measure for either new or replacement windows • Milgard advises us a week before they come to install • Milgard call 30 minutes before they arrive • Milgard arrive and install • Milgard leave Even though Milgard's windows are more expensive than others company's, we chose this company for their reputation. Regardless of a replacement we don't get questioned - they just come and do it. Their guarantee speaks for itself. I wish other companies were as professional to deal with. January 14, 2015
OK We were shocked that the tech did not see that the first replacement was more full of water than the original. Second replacement is fine. January 14, 2015
Great Quality of Customer Service I contacted Milgard as I had spots inside of one of my windows. A technician was scheduled and evaluated not only my window in question, but he walked around and evaluated all my windows. He told me the seal had broken and he would order a replacement window and after checking all my windows, this was the only one with a problem. A few weeks later, my window was installed. I'm very impressed with their followup and customer service. I recommend Milgard to all who are upgrading existing or contemplating new windows. January 14, 2015
They stand by their promise of lifetime guarantee to original homeowners and respond professionally and with no hassles at all. Would go with Millard again. Appreciate the good service. January 14, 2015
Excellent Windows If you want great windows, Milgard is the only way to go. January 13, 2015
Service was great, window quality and QA was the question Your service people are great but with all of the window/glass problems we had I have to question Milgard quality and QA program? Don't know if we are going to continue with our window replacements using Milgard windows? January 13, 2015
Awesome Awesome service, fantastic warranty. Great follow through. A couple of our windows needed replacing after years of wind abuse. Everyone treated us like a new customer! Wow. January 13, 2015
Milgard's claim that they stand behind their product is true. This was not an easy or inexpensive fix for Milgard. Nevertheless, they stayed with it and I believe the problem has been solved. They told me they would return if there are any more problems and I believe they will. January 13, 2015
Window Replacement Replaced a stationary window due to condensation build up between the glass panels. Milgard came out to confirm measurements and grid pattern of window and a few weeks later the installer was able to pop out the old glass panels and install the new without a hitch. I love how these windows can be replaced without disturbing the surrounding surfaces. January 13, 2015
Tech was friendly, courteous & knowledgeable about the product & repair needed. i din't know my Milgard windows had a lifetime warranty until I talked to a window salesman about my problem. Boy was I Happy to hear the defect would be covered. The Warranty rep called in a timely manner, scheduled the repair @ my convenience & sent a knowledgable tech to perform the repair. He called 15 minutes prior to arrival so I was ready for him. Will definitely recommend Milgard windows & praise about their service to anyone looking for new windows. January 13, 2015
The service was awsome!!!! The service team was great. They knew what they were doing. They made the apppropriate repairs and them cleaned up the work area in a very clean neat manner. Wow!!! These guys were professional. January 13, 2015
Great Service I can't think of a company that provides better customer service or warranties their products as well as Milgard. I would recommend them to anyone. January 13, 2015
Very impressed wtih my experience with Mlgard. Your crew did a stellar job in replacing my window. It was a large stationery window and it was really starting to rain by the time they arrived. They were quite fast and didn't track in any debris despite the weather. They finished just in time as the rain turned to snow after they left. January 13, 2015
Patio door window replacement Technician was prompt, courteous, and professional. January 12, 2015
Milguard Windows I love my windows they were worth every penny! Have had them for 8 years now. One of them cracked a 3:00 in the morning on a night when tempatures were below freezing. Milguard came out and change the window promptly - no charge. January 12, 2015
Jaime was superb. Jaime was extremely professional, courteous, knowledgeable and thoughtful. He called in advance and arrived on time.The service was excellent. January 12, 2015
Fantastic customer service! Great service, starting with my phone call to the tech rep who completed the work! Thank you! January 12, 2015
Windows had wrong parts inside and wouldn't properly close. Customer service is awful. Took two months to get service to figure out problem with windows. Wrong sized bars were inside them and couldn't close properly. Also, one of the screens was too small. After the problem was found, took another month and a half to get an appointment for the tech to fix problem. At the time of the appointment, which I took a day off from work to be there, got a call saying the tech wouldn't be coming due to illness. Horrible customer service. Will never reccomend or use Milgard again. January 12, 2015
Awesome The service tech was prompt and courteous. He wasted no time in resolving the issues I had with my sliding doors. Both work good as new now. Thanks Milgard for the excellent service call! January 12, 2015
Awesome service! The technician arrived right in the beginning of the time frame that I was given. He had my problem resolved in just a few minutes, and was very friendly. January 11, 2015
Milgard stands behind their waranty I bought my house new 15 years ago with Milgard windows. When the seal on two windows recently failed, I contacted Milgard who promptly replaced the windows at no cost. I was very pleased with the service and am now a lifetime customer. January 11, 2015
Milgard stands behind an excellent warranty We have fiberglass replacement windows with a lifetime warranty. Milgard has performed warranty service work several times with no argument. Unfortunate for Milgard that our windows have needed repairs, but the company has excellent solutions to repair the movable sashes. January 10, 2015
Replacement service has been excellent. When we have had a window fail after 10 or 15 years, Milgard's replacement policy has been simple to request and replacements provided with no hassle. Service of installers has also been great. January 10, 2015
Milgard's the best! After living in our dream home for eight years (purchased new), our family has been extremely happy with everything... except the Milgard courtyard doors! The doors were hard to open and shut and every last piece of weather stripping had deteriorated. After a couple of years of shopping online and in store for the correct stripping, I was told be my neighbor that Milgard has a guarantee on all windows and doors and a qualified serviceman would come out for repair upon making an appointment. The call was made, the service was completed in the most professional manner! Our doors and windows work perfectly! My only advice might be that Milgard place window/door product guarantees on a few of the products, so that the consumer has that information (Milgard guarantee, Service Rep phone numbers). January 10, 2015
Great service from Don. He called in advance of his estimated arrival time & asked if he could arrive 1/2 hour early. When we agreed, he arrived at precisely the new designated time. Replacement of 2 glass inserts was accomplished expeditiously & professionally. January 9, 2015
TOTAL Satisfaction Dave, Vince and Josh came on two day and identified the problem and then came back with the part and fixed it. They also gave me some tips on maintenance...living next to the ocean can get rough on a window! besides that they were all very personable, polite and people who are pleasant to be around. Thanks. January 9, 2015
You have a great service system. The service was great but was disappointed how long it takes to get a service appointment scheduled. I'm guessing it's because of where I live?? January 9, 2015
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