Milgard Service

Milgard Service

At Milgard, we stand behind every window and patio door we build. If something covered by our Full Lifetime Warranty needs attention, Milgard's factory-trained technicians go out and make it right. We are committed to excellent service. Don't just take our word for it, here is what our customers say about us!

Milgard Service 4.7 5 5090 6905
The service was the best Service tech was scheduled to arrive between 3p-5p...He was actually early and had to wait for me to get home...I arrived at 3p and the tech got right to work. He removed then installed 3 newWalter14 windows in 20-25 minutes...Excellent job.. June 24, 2014
Very Professional on time, courteous, efficient overall very professional June 24, 2014
average Phone service was very professional and informative. My only dissatisfaction was that it took 10 days to get a tech. out to measure the windows and then 2 weeks for the install. New windows look great. June 24, 2014
Very professional, so good! From the phone call with the warranty dept to the gentleman that came onsite today, everything was outstanding. Really appreciate the Milgard approach. Cheers, Jason Sutton June 24, 2014
As always Milgard stands behind their product. I have taken advantage of the Milgard warranty before and they always come thru in a timely manner. Great product, great people, great company. I will never by any other window. June 24, 2014
Excellent service provided by Milgard The service persons (2) came on time. They headed directly to replace the defective pane, which was performed from the inside of the house. The hole job took about 15 minutes and that included cleaning the work area. Our experience with the professional service was excellent, which this day is hard to find. Milgard does it right. June 24, 2014
Pleasantly surprised with outstanding service Milgard has the best warranty. When we called customer service, they were prompt in setting appointment to look at the problem. The same day that their Rep came, they called with the installation date for the replacement windows. The installers were very professional, knowledgeable and clean. We highly recommend Milgard. Because of the great warranty service, we will be buying all windows needed for our properties from Milgard. John June 23, 2014
Smooth and trouble free service The great warranty is worth so much. The service department was incredibly responsive and made replacement of my failed window easy. They got right on my window replacement and the service person was at my house on the promised day and time. Everyone was helpful and professional and got it done without my having to follow up at all. Thank you! June 23, 2014
Sevice tech knowledgeable and friendly. Service tech made quick repair, answered my questions, left no mess. And my window works.. He was a good rep for milgard. June 23, 2014
Awesome The rep showed up on time and prepared. It took him less than 30 minutes to change a scond story window and didn't leave a trace of having been there other than a nice clean window. Thanks guys! June 23, 2014
Great Service! Once again, Milgard has promoted, promised and produced not only an excellent product but also excellent service after the sale. The technician arrived on time, was very courteous and helpful and quickly took care of the issue. We are thankful that we made the purchase of Milgard windows. June 23, 2014
The level of service exceeded my expectations Given the state of customer of service in this country of late, I was relatively surprised that any company would be willing to send out a field representative to service 7 year old patio doors. Upon calling the toll free number I reached Ms. Ackerman who was understanding of my problem and arranged for the service call. Since my doors were older and of a different design than those currently installed the technician did not have all of the necessary weather stripping necessary but reported this to Milgard and a second technician came out a few weeks later to complete all repairs. Of note is that these technicians wear booties to keep carpet clean, bring their large towels to protect the homeowners rugs, etc. and clean up impeccably after the work is completed. June 23, 2014
Outstanding Service! Every expectation set was met from initial contact to arrival of service technician. Very prompt and courteous. June 23, 2014
Above and beyond We did a major redo on our home 9 years ago. A few of the many Milgard windows that were installed had seal issues. One phone call and 2 weeks later problem solved! Thank you Milgard! June 22, 2014
All As expected--top of the line.. After eight years of virtually daily use, one of the springs on the double hung windows packed it in. Phoned the rep, the tech came the same day, diagnosed the problem, got the parts and fixed the window. The tech checked the other window, wasn't quite satisfied with the way it opened and fixed it as well. It doesn't get any better than that. Thanks Milgard. June 21, 2014
So glad that we installed Milgard windows!! The sealant on many of our 5 year old windows 'failed' and Milgard replaced all glass that was affected. It did take a while to get the inspector here and to do the installation - in 3 separate visits - but we are very happy with the service people who were prompt, efficient and neat. Thank you. June 21, 2014
Never Again After purchasing 20 something Ultra line fiberglas frame windows and installing them in our addition as well as replacing the rest of the windows in the structure we found our local design and review board insisted some of the street facing windows be gridded in order to look period. Our window contractor ordered the retro-fit gridded windows and installed them promptly. Milgard informed us that their personnel needed to install the exterior faux-grids because of some special tool or procedure or I-don't-know-what. The addition was 100% complete and ready for sign-off save for these grids. It took Milgard eight weeks to get that done. Let me repeat; EIGHT WEEKS! I must have called their service dept. 10 times and was promised over and over they would be done in a day or two. They lied to me, avoided taking my calls, came out once and installed two out of three of the grid kits but ran out of material. Passed me on to low-level flak-catchers to pacify me and make more false promises. . . . We are talking about two man hours of work to complete this and they held up our entire job for two months. We couldn't get our permits signed off or get our certificate of occupancy, the contractor couldn't get paid, all for a a lousy few sticks of plastic and a couple hours work. They are idiots. I purchased Milgard windows for my home about 12 years ago. They all leaked after a few years and when I exercised the lifetime warranty my experience with their service department was the same. Put it off, blame the contractor (Bought another famous brand of sliders at the same time, installed by the same contractor, and they function perfectly), was told, (no, really) that ALL windows leak, didn't you know that you fool!? That time it took six months to get people out here and fix the problem. The problems with Milgard service are obviously endemic. I will never buy a Milgard product again. Too bad. they used to be a good company. June 21, 2014
Awesome!!!! All I can say is "Wow". I sent in an on-line request to have a failed insulated window repaired. The window was purchased in 2006, so 8 years later I expected to hear "Too bad, so sad" Within 5 minutes I received a call and set up a repair schedule. They came out and fixed it, no questions asked. I am impressed! In a day and age of cheap junk and lousy service, this was a shock. Thanks! John June 20, 2014
Courteous & efficient Michael called to let us know he would be here in 20 minutes - well within the two-hour time frame schedule. He was clean, courteous and very efficient. I am impressed with the ease of having made a single call to the service department resulting in a timely installation of a replacement window. June 20, 2014
Appreciate the great service by Milgard. We were very pleased that the service person came to replace the window. And the service person was supper nice and did a great job. The guy really knows his trade. Thank you Milgard and the service person. Allan June 20, 2014
Excellent service. Professional and quick. The service tech who came to fix the problem was quick, thorough, professional and did a great job! Thank you Milgard! June 19, 2014
Builder I built 14 townhomes in Morro Bay Ca. I have used Milgard exclusively as a builder for over 20 yrs. My experience on this project was the worst I have ever dealt with. If not for the outstanding effort and diligence of the Fresno area account rep (windows purchased from Fresno dealer as they were my regular supplier of Milgard windows up until then), my project would have suffered far greater than it did. Only when he got involved did the service aspect begin to be addressed by Milgard. June 19, 2014
Milgard stands by their product! I have had Milgard out on several occasions and they always meet or exceed their promise. I would only buy Milgard windows for this reason. June 19, 2014
The service was very good. It is nice to know that the company stands behind its product and is committed to customer service.I am very happy with all the people that I worked with in correcting our problem. A big thank you to all of you and keep up the good work!! June 19, 2014
Poor Customer Service on Known Problem We have 3 Tuscan-style slider doors in our house. The first two that were installed are the original series and are hard to slide and even harder to lock/unlock. My 10 year-old son sometimes cant even open the door. The newer/upgraded version is much better at sliding and a much easier locking mechanism. I would highly recommend this (upgraded) one over the other. I contacted Milgard customer service and they said that they informed me that my newer (better) one is an upgrade and that they still sell the original one. That was alarming to me as the original one should even be marketed and sold. What was worse, was that the CS agent I spoke with was unwilling to resolve my ongoing problem with my two original doors - talk about a bad taste in my mouth. It's really too bad to as I really like the new one and all of the windows I have by them, but poor after-sale customer service is skewing my view now. June 19, 2014
Great service Pleased with service. Appreciate promise of replacement of damaged screens to be delivered to my home for self installation. June 19, 2014
Got the runaround a bit Exceptional service once I found the right person. I got passed around on the phone between multiple (3) offices. At least it worked, being the in the telcom business I was quite impressed that the call wasn't dropped as I was passed around. Shouldn't have been passed around though. If you can make the phones work like that you can make the info work like that and get it in front of the right person at the right time. Great service from the person who came out. Got the issue fixed in very short order. June 19, 2014
Totally happy with the service we received today. A bathroom window had seal failure and was replaced at no cost to us . Very much appreciate that the work was done in a timely and professional manner. The service tech did a excellent job and was friendly and courteous. June 18, 2014
Great Crew- John and the Crew did an amazing job/ Very Professional Milgard stands behind their windows! I had warrantee issues with some windows. They were expertly replaced with no cost to me. In a world where service doe's not seem to matter this was an unexpected surprise. I would recommend this company to anyone looking for windows. KB June 18, 2014
Could not have been better. Well done! Thanks so much for your excellent service. From initial request for service, to scheduling our repair and today's service call, every Milgard action was perfectly responsive to our window repair need. Well done Milgard!! Thank you! June 18, 2014
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