Milgard Service

Milgard Service

At Milgard, we stand behind every window and patio door we build. If something covered by our Full Lifetime Warranty needs attention, Milgard's factory-trained technicians go out and make it right. We are committed to excellent service. Don't just take our word for it, here is what our customers say about us!

Milgard Service 4.7 5 6707 9101
The repair was quick and done right. The repair was quick and done right. He was professional in his appearance, attitude and work. I am very happy happy with the service and the serviceman. February 12, 2015
Fast, efficient, helpful. The rollers/track on my 6' slider were starting to fail. Took 6 weeks for parts to arrive and install. Servicemen quick, efficient, helpful. Explained they installed an improved track, changed out the rollers, and told me to use dry silicone 2 times a year (which I do, but did not know about dry silicone). Even though it took quite a while am happy with the results. Slider works like new and no charge. Thank you. February 12, 2015
Milgard Honored Warranty Claim Service Techs arrived at my house slightly late. They were courteous, professional, observed safety rules, and got the job done. I appreciate their efforts. My problem with Milgard is that they had to perform warranty work at all. Spent some serious money on the windows we had installed as replacement windows and two of the large windows came defective so that the glass was obscured. Another window's glass had a defect in it. I don't think they ever should have made it to the point of being installed. This resulted in extra time having to be spent away from work to monitor the installation and re-installation. Anyway, over 6 weeks after the fact, the windows are in and appear to be satisfactory. If you are buying windows from Milgard, I suggest you inspect them prior to installation. February 12, 2015
Service is incredible! Danny and Tommy were incredible installers! Professional and helpful. Give them each a raise! February 12, 2015
So happy we chose Milgard initially! So thrilled that we selected Milgard windows in the first place as they truly do stand by their warranty - no problem, no questions. We needed the glass in 6 windows replaced (originally installed in 2009) due to the LowE coating failure, and they quickly scheduled the service and handled it no problem, no hassle at all! The Tech was prompt, professional, expedient, and clean with his work. When you need to call on a warranty issue - it's good to know that we selected an upstanding company of products to begin with. Thank you! February 12, 2015
This service was excellant I was very impressed buy the excellent response to a request for a replacement of a fogged window. As it was a couple of years I was very pleased to find out that this replacement was covered under the warranty. I had to change the scheduled repair date and this was handled immediately and to my satisfaction. The company kept me informed as to when a service man would come and they were right on time. Excellent job . Very satisfied with this follow up service. February 12, 2015
Time, where does it take me? The time from my initial call to getting my window repaired was way too long. Months as opposed to days. Scheduling was difficult because you told me when you were coming and it was very inconvenient for me. Having to come home in the middle of the day and being here when he made the repair. I tried to change the time to earlier in the day or later in the day and was only offered another repair service date two more months away. I was in desperation mode as it had already been nearly 2 months from my first call and I needed to get my window fixed. February 12, 2015
Exceeded expectations! We have had our windows for several years and when we finally had to submit a service claim it was handled promptly and professionally. A big improvement over other companies we have dealt with. February 12, 2015
Low stress service I thought this would be a time consuming process. After my initial phone call the technician came out as scheduled, identified the problem, came back a few weeks later and replaced 2 sizable panes of glass in our living room. They clearly stand behind thier warranty! February 12, 2015
Great service The service tech was on time and worked on two windows that would not open after installation. Simple fixes and he showed me how to adjust if necessary in the future. He adjusted two patio doors quickly and the locks then worked well. Great service and education on the Milgard products. We love our windows and doors. February 11, 2015
Excellent service We had been having problems with our windows opening properly. We contacted Milgard to schedule a service appt. Todd Veater was our service technician that came out to the house. He was very professional and answered all of my questions. He serviced all of the windows in our home replacing defective hardware. It is so nice that our windows open smoothly. We would highly recommend Milgard. Thank you. February 11, 2015
Excellent Company Service I needed some glass replacement after years of clear viewing. When I contacted Milgard they were great listeners and were very concise on how my repair would be handled. A serviceman came out to measure prior to installation.They also gave me a number of repair date options to choose from. After setting a date, they also contacted me again prior to that date to make sure I was informed again on a actual hourly timeframe. The service man called ahead of time on the fix date to let me know he would be at my home soon. Repairs were completed in a short time, with a great result. Their warranty on windows is excellent to say the least. Thankyou Milgard February 11, 2015
This time, the service was excellent! This repair was the second time your serviceman attempted to repair the balancers in the windows. Ron replaced them right away and the windows are working perfectly! It has been approximately five years struggling with the old balancers in place. You sent me E-Mail repair advice, but just did not work. Thank you, for finally responding and repairing this problem! Ron knew exactly the problem. He was very courteous and knowledgeable----fixed three windows in less than 30 minutes. Again, thank you for the repair!! David N. Parrish, Mercer Island, WA February 11, 2015
ok if you have the warranty lifetime warranty. problem is this set of windows (a stationary, 2 sliders) have failed 5 times over the past 15 years. Why??? If I didn't have the warranty I'd really be upset. February 11, 2015
Called ahead of time, showed up on time, and quickly got the job completed! Great service by everyone at Milgard. Service today by the Tech was on time and done quickly. Thank you. February 11, 2015
Great job We were having trouble with the original retractable screen. We are in an area with too many pine needles that were hard to clean from the track, which was damaging the screen. The tech suggested a regular screen that doesn't block the view very much at all. It is beautiful and will be much more practical in our area. We are very happy with the service and happy with our tech's suggestion to do the change under warranty. Beautiful!!! February 11, 2015
Great Service I really like our service rep that had come out. He was very pleasant and worked quickly and professionally. February 11, 2015
Wonderful service, one problem. Everything was perfect except the first visit. Two of the 3 windows were defective. Tech had to reorder so there was a short wait for replacements. Brian is very good at his job. They were efficient, professional & pleasant fellows. The windows were over 10 years old so I was very pleased that you stood by your warranty. I'd recommend your products & your service. I am very pleased with the whole experience. February 11, 2015
Latch repair I am selling my home and have a short escrow period. A property inspection revealed a non-locking window. I contacted Milgard for service through their website. As promised, a representative called me and scheduled a technician. From report to repair was only a few business days. The service tech arrived this morning within the scheduled 2-hour window. He fixed the problem within minutes. Thank you Milgard for honoring your warranty and for your excellent customer service! February 11, 2015
Excellent Prompt, professional, and timely. I made one phone call to the initial supplier, Ask Windows Design Center. They were able to immediately confirm my 2003 order, identify which window had an issue, and stated I would receive a call in 3 days. Done. They did all the rest. Scheduled, replaced on the exact date and times. Thank you Milgard. I will recommend your company to anyone. February 11, 2015
Absolutely outstanding service! Milgard takes their lifetime guarantee seriously. They fully replaced and/or repaired our Windows even after I delayed several years before letting them know about the problems.. I can't imagine buying any other type of window after this experience. February 11, 2015
warranty replacement you guys rock. they came in and replaced my window and did an awesome job February 10, 2015
Excellent Professional service all the way. Warranty replacement of fogged windows and weak spring in vertical single hung windows with no hassles. Phone and install techs are friendly and proficient. Milgard is the way to go for double pane windows, because eventually some of your double pane windows will fail and fog. The difference is Milgard stands behind theirs! February 10, 2015
Professional and efficient! Nice courteous man. Repair completed expertly and timely. Thank you! February 10, 2015
Service was outstanding! Called due to a broken thermal seal and some bad springs on one window. Milguard came out within a week to replace the bad window and they replaced the springs on all my windows just in case some might have had problems in the future. Very impressed by this level of customer service and I would highly recommend Milguard windows going forward. February 10, 2015
replacement windows Pleased with the way you stand behind your products with good quality and good service. In home service people are courteous and professional and always concerned that the customer is satisfied. You do a great job! February 10, 2015
very good service. It was nice to find out my window was covered under warranty. In contact with Milgard they were very nice and set up an appointment. They sent me a reminder and the gentleman showed up on time and within minutes he was done and my window was good as new. Thanks and best regards to you all. February 10, 2015
This service was more than I had expected! All contacts were professional. Technician was on time, kind and courteous. Repairs were completed within 10 minutes. I was not expecting service of this type. Thank you! February 10, 2015
Prompt and Courteous. My Thanks to Aaron at Customer Service. This was a Security concern for the customer affected and was resolved very quickly and courteously. February 10, 2015
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