Milgard Service

Milgard Service

At Milgard, we stand behind every window and patio door we build. If something covered by our Full Lifetime Warranty needs attention, Milgard's factory-trained technicians go out and make it right. We are committed to excellent service. Don't just take our word for it, here is what our customers say about us!

Milgard Service 4.7 5 4558 6177
excellent overall experience was very positive, good communication from the main office, very friendly and accommodating. Service tech was professional, the job was completed on schedule and sliding door was fixed perfectly (this was a 10 yr old door that was no longer sliding and can now slide with one finger March 10, 2014
Extremely helpful. The service provided was very professional , efficient, neat and pleasant. March 10, 2014
Needs improvement I initially received a call to set up service very quickly. That was great. But, it was 3 week out on an available date and time. The technician that came out were very nice and professional. Unfortunately, they did not know what was causing the leak at me window. They did a water test and concluded that water was leaking from it, but did not determine the cause. They thought it might be installed incorrectly. We received a call about a week later to follow on the leak. The lady that called stated that install issues only have a one year warranty and that we needed to contact the builder. I stated to her that I had already done that and since our home was past the 10 year warranty, they wanted nothing to do with it. She said she would contact the install department and call back. She called back a few minutes later and stated that now the warranty was 10 years on install and couldn't do any for us either way. I feel like I got the run around from Milgard on a window issue that they don't even what the cause is. Not happy at all especially since this is not the first window leak problem we have had. March 10, 2014
Replaced window in Living Room. Very professional service The window was installed efficiently. The service was very good. I did notice after a more close inspection that the window glass had some little crystals that looked liked snowflakes when the sun was shinning through the window. Iam not sure if these are imperfections in the glass but I would like to find out. March 10, 2014
Better than most Jaime was efficient,courteous,and neat. I couldn't have asked for a better experience with a tradesman coming into house to do work. Way to go Milgard--way to go Jaime! Chris Bryan March 10, 2014
the door issue has not been resolvedAurora Colorado the issue has not been resolved at this time door may need to be replaced March 9, 2014
Everyone was really wonderful I had a window just break..called Milgard, they called back a few days later. Very pleasant interaction. Much to my surprise everything was still in warranty. It took some time to manufacture the window, but the local representative showed up right on time and took care of replacing the window very quickly. I'm a very happy camper. March 9, 2014
Very good! Samir was wonderful! On Time ... pleasant to visit with. Tell him thanks again! March 8, 2014
great service! In-home service tech arrived within the appointed time, had necessary parts with him, and completed the repair quickly. He did an excellent job. March 8, 2014
Quick, easy and Great! Used web based/email to set up service. Required some redundant information in both systems but ultimately was easy and service tech was excellent. March 8, 2014
Excellent customer service We installed Milgard Aluminum windows in our house when we built it in 1995. We have windows from 3'x4' up to 3'x10'. They are still excellent windows. Easy to disassemble for cleaning and easy to open and close. When one of them lost the vacuum seal, Milgard quickly sent out a technician to replace the window pane. Technician was efficient, courteous and very knowledgeable. March 8, 2014
This service is 5 star This tech person is quite knowledge of what he does, very careful exam the window, understand why my window fail, one of the hing was wrongly install, maybe from the manufacture , the installer would not have the part to mess around, the number of my window can not be read due to fade away and too small to determine, he careful measure and double check, make sure my window is secure closed until replacement come, I appreciate he is a good employee, and I hope Millgra team recognized good employee, and take good care of good and excellent employee. Employee name is XAVIER BROWNING March 8, 2014
This window was replaced with top-notch efficiency and blinding speed. We had installed new Milgard vinyl double-paned windows throughout our house when we remodeled about 6 years ago. The seal on one window appears to have failed and the interior space clouded up. It took only one call to Milgard to set a date for replacement, no questions asked. The service technician arrived right on time on the date specified, and I have never seen a window replaced so quickly! I wasn't timing the work, but the tech couldn't have been on this job for more than 20 minutes, and this was not a small window (43"w x 43"h). The service technician was very polite and professional. He even insisted on putting his trash in his pocket rather than give to me to toss. When I confessed at the start that I had not been able to figure out how to remove our window shade (as I had been directed to do), he said no problem -- and then proceeded with the removal/installation of the window without having to remove the shade! Overall, I am completely delighted with the manner in which the replacement of this window was handled, and I'll be pleased to pass this word about Milgard to anyone who asks. March 7, 2014
The service was promt and awesome. Great job. The service representative was great to work with. Came when scheduled and did a great ob in communicating and doing the job right the first time and was friendly and knew what had to be done. Awesome job. Thanks March 7, 2014
SERVICE WAS GREAT AND SO IS PRODUCT EVERYONE I spoke to and dealt with is so polite and professional. Definitely will recommend this Company. The Rep was clean and polite and even cleaned the windows March 7, 2014
The service was excellent. The Milgard service rep. was on time, polite, and professional in every manner. From the service desk, to the repair , it was first class all the way. I would recommend them highly. Thanks, Jeff! March 7, 2014
very pleased. Jake in Salt Lake was extremely helpful in orchestrating some work to me deadlines. Aaron Freeman made 2 trips to make sure that I understood the windows. Thanks so much for all of your services. Jill Eskelson Lee March 7, 2014
Great service! Todd and Katie were very professional and came in to do the work and left everything in good order. Thanks for your excellent care. March 7, 2014
Average. But took long to replace defective window. It took too long to have my defective window replaced. I believe I waited about two months from my initial contact with your company. The repair was fine. The technician walked into my kitchen with dirty shoes. I pointed this out to him before he put on booties. One of the plastic trim piece overlap one side of the window by about 1/4 in. He said there wasn't anything he could do about it because the window was not square. I can accept that, but the trim still shows. March 7, 2014
Service technician demonstrated strong product knowledge. Service Tech resolved air leak problems on three recently installed Millgard doors. Also, he took the time to check door alignment on five other Millgard doors. Impressed with his commitment to customer satisfaction. I recommend the window company installers receive better training on aligning doors as part of the installation. March 7, 2014
The service was beyond my expectations After having our windows for close to 10 years, I was expecting to receive a bunch of excuses as to why the problems we are having were due to things that we did, or didn't due. There was none of that, other than a recommendation by the service tech for maintanance of the windows. The service was quick, courteous and professional. We are looking to expand in the near future, and will make sure that Milgard is on the bid list for the windows for our expansion. March 7, 2014
Excellent job The tech came to my home at the scheduled time. He did an excellent job applying the simulated dimensional grid. He took the proper amount of time, had the correct tools, and when he was finished, it looked looked just like the factory installed SDLs. March 7, 2014
Thank you very much. The service tech Vlad was clean and neat and careful. He did a fantastic job of solving the problem and explainig maintance needed. he was polite and very knowledgeable. We would definitely recommend your company due to the high quality of customer service. March 6, 2014
We are very pleased with the Milgard window replacement service! We had all of the windows in our home replaced with Milgard windows about sixteen years ago. In the past couple of years, several of them failed or were beginning to fail. We procrastinated on figuring out how to get them replaced because we assumed that having them done via the warranty would be a stressful hassle. Nothing could be further from the truth with Milgard! We are so glad we bought Milgard windows! We contacted Milgard through their website, filled out the necessary forms detailing the size and type of windows, etc. Alison from Milgard then emailed and told us she had received our order. Then a few days later, she emailed again with a date and time when the tech would arrive to replace them. Two weeks later on the agreed upon day, the tech arrived on the dot at 11 a.m. (at the beginning of the two-hour time period). Vlad replaced all six of our windows including a sliding glass door within about 90 minutes. He was very professional, pleasant, competent and skilled in his work, and he had excellent customer service skills. We are very pleased. March 6, 2014
Amazing!!! I was blown away. My windows were broken and would not stay up. I called and the rep was so helpful. She set an appointment and a few weeks later they came out. Jerry, the technician was phenomenal! Took less than 10 minutes to fix and he was polite, respectful and extremely professional. March 6, 2014
Great service! Tom is an excellent service technician! He is professional and really knows these windows! Terrific service! March 6, 2014
Excellent service. Sure wish ALL homebuilders use Milgard in all the homes they build. From start to finish this was an experience not seen / offered by any other organization. Right from locating the source of trouble to getting it fixed was a breeze. The feather in the cap was the email with the details and PHOTOGRAPH of the technician who was assigned to complete the job at our home. Surely something for every business out there to learn from. March 6, 2014
Employees help make a great company top notch! How nice to deal with a company that is so friendly and accommodating. José S. and Luis H. were our contacts throughout the process. They were thorough and professional... Most of all, they were pleasant, and answered any question we asked. I hope Milgard realizes what great representatives they have in José and Luis. Trish March 6, 2014
From my first contact to the finished job, the service was amazing! Monica was awesome as far as the initial service scheduling and then Xavier was fantastic; professional, fast and addressing all my questions and concerns Thanks for making the warranty replacement so seamless! March 6, 2014
Fantastic Service! Repairmen arrived on time and went right to work. They where courteous, friendly, and provided tips on proper maintenance for my windows & sliding doors. Nice to know that my warranty means something. Thank you for the great service. Randy March 6, 2014
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