Milgard Service

Milgard Service

At Milgard, we stand behind every window and patio door we build. If something covered by our Full Lifetime Warranty needs attention, Milgard's factory-trained technicians go out and make it right. We are committed to excellent service. Don't just take our word for it, here is what our customers say about us!

Milgard Service 4.7 5 5721 7766
Excellent Service and Quality Windows Milgard was very responsive and quick to replace our windows. I highly recommend them to everyone! October 3, 2014
Excelent service! This is the second time I have had Milguard come out. This time it was for a different problem. They handled it in a very speedy manner, they were very neat and professional. It's nice to know Milguard products have a life time warranty! Thanks!! October 3, 2014
Pleased Customer Technicians arrived as scheduled. Completed 8 window replacements timely and left no mess behind them. Yes, good experience. Yes, would purchase Milguard again. I am the second owner of the home and my windows were not covered under warranty unfortunately, but Milguard provided a fair replacement price. October 3, 2014
Impressive service years after installation. The inside pane of glass in our window just cracked one day for no apparent reason. When I contacted a contractor to come out to replace the window, he recommended I call Milgard. I did and they set up a date to come out and replace the window. The service man arrived yesterday afternoon earlier than scheduled, which was just fine for us. He went to work and quickly replaced the window and was on his way. All this at no cost to us. I'm impressed with Milgard as a company that stands behind its products. This is exceptional service. Thank you. October 3, 2014
The service was great!! Thank You Milgard Windows for replacing my fogged up windows I have my view back!! The men that came out were very professional he saw another problem on another window and fixed it on the spot! Thank You for taking care of your customers!! October 3, 2014
Service was amazing! I recently had major construction work performed on our home and unfortunately most of the folks we’ve dealt with were very unprofessional and basically incompetent. However your service person, Todd, absolutely renewed our faith in service folks. He is a true professional at his trade and exemplifies what consumers expect from service personnel. The only recommendation I have for Milgard is not to lose Todd as he’s your biggest asset, and ensure that your other folks learn from him. Based on our experience we are sure to purchase other Milgard products as the needs arise and will highly recommend your products to all of our friends and relatives. Thank you! October 3, 2014
Sergei is the best technician I have ever worked with! Sergei is outstanding from every perspective. He is knowledgeable about repairing the problem; he is prompt and reliable; he is pleasant and respectful; he is considerate of my home and takes pride in his work. You are very lucky to have Sergei on your team! I am very fortunate to have had Sergei assigned to fix the problem with my doors and hardware! October 3, 2014
Great service call The Milgard techs were speedy, on time, professional and friendly. I am very impressed and glad I made this purchase 16 years ago. They stand behind their product. October 2, 2014
Service guy was great! There needs to be more guys like the tech who came out. Very personable and professional. I'd recommend Milgard in a heartbeat. Ryan October 2, 2014
Pleased with the excellent customer service of Milgard windows. Milgard's service technician came as promised on the day we scheduled the window replacement. He was courteous and efficient and we are very happy with our sparkly new windows. October 2, 2014
I am extremely happy with Milgard My Milgard windows were installed many years ago. Over the years, the seals broke on two of my windows. In both cases Milgard replaced the windows without question. They are true to their life-time warranty. October 2, 2014
Quick, great service! We just bought our house and in the inspection, they pointed out that our windows didn't lock, I saw that they were Milgard Windows so I gave them a call. I spoke to a gal named Meghann. She was very helpful and very sweet. She set us up with the closest appointment Milgard had, which was about a month out. When the technician came by (his name escapes me, I'm sorry!), he was very helpful and fixed us up really quickly. He replaced all our locks on the windows and made sure the windows were working properly. He was so professional and we barely knew he was here when he was working. Thank you to him & Meghann for making our appointment so painless. I truly appreciate all their help. October 2, 2014
Great service and prompted It is so nice to be able to have warranty work fixed so promptly with no hassles. Thank you so much. I highly recommend Milgard Windows for everybody. October 2, 2014
Wow! The new window runs smoothly. All of the others in the house (12 yrs) are not as smooth. What did the teach apply to the runners to make it so smooth and easy? October 2, 2014
Sterling experience. The technicians came within the window of time that had been agreed upon. They knew just what to do to solve the problems. Their work was finished in under half an hour, and they cleaned up so that it was impossible to know they had even been here. Very highly impressed. October 2, 2014
Service was Great!!! However, .....You need to get your scheduling act together. After the service was completed on the scheduled date I got a call one week later to verify we would be home for the scheduled service in a couple of days. Told the nice lady that the work had already been completed. She said thanks and she would cancel the scheduled service call. Two days later a service tech shows up saying he is here to do our scheduled service. Thanks, thought you would like to know. October 1, 2014
This service was great Tommy showed up between the hours promised. He was very careful not damage any of the surrounding area and left everything clean when he finished. Job well done Reed October 1, 2014
Fantastic service as usual. We have been so happy with Milgard quality and service for 14 years. The Service Tech was friendly, efficient and performed his job most professionally. October 1, 2014
Great Service Milgard came to my house to fix an issue with my sliding glass door. The first trip the Technicians did everything in their power to remedy the issue and make the door useable, it had slipped off the track and the track became bent. They fixed it to the best of their ability and I was able to use my door again. They could not replace the track because they were unable to remove the door to complete the replacement. They told me they were going back to the office and would consult with other Techs. I thought the whole thing was completed at that time. I was very surprised to know that in fact those Techs did as they said they would and another Technician came out to my house and took the door apart, replaced the rollers, replaced the track and my door is perfect now. He even made sure that my sliding screen was set perfect so that I could lock that too. I am so happy that we have Milgard windows in our home and if I do build another home, Milgard will be the windows placed in that home as well. All of the Technicians have been wonderful and so professional and I am very confident that they will do what they say they will do. October 1, 2014
Both contacts were exceptional. Cust.service was very helpful on determining sliding window problem. Trouble with finding window serial number, but, would make appt. to fix problem. Service tech was on time and window was fixed within 5-minutes. Milgard lived up to their warranty and took care of concern. October 1, 2014
This isn't for any one piece of service - the experience as a whole. When I had a good number of windows with issues, I contacted Milgard. That was last April - the 21st to be exact. Yesterday, September 30th, the job got done. Except for one exception of a scheduler that really needs some customer service training - everyone has been pleasant, professional, and kind. It's the system and process that is clearly broken. Main problem - they knew very clearly what I needed and two times they came without the needed parts on the car to address the very detailed description of issues I sent them. Also - every tech does things differently. Worst of all, they were concrete firm that they could not bend to my needs for schedule; only on Tuesdays and always a month or more out. That's OK if you do it right when you FIRST come out, but if tell me I have to reschedule because you didn't bring the parts....that's when some flexibility and urgency should be assumed. NONE. The last guy I talked to finally bumped me up two weeks because I basically whined loudly. That was the only accommodation they made throughout the entire process. Except for the one scheduler that was really out of line, all the people were great. It's a training and process issue. They are nice but bound by rules and layered with inconsistencies. End of story - April 21 to September 30th - that's how long it took them to get the windows fixed. 5 + months and 3 visits, 7 phone calls, and 15 emails. Note - the team that finished the work yesterday was great. The tech that came on the 2nd visit was THE BEST. He cared about customer service and was clearly the most knowledgeable of them all. He took the time to say - all the windows should have been checked by the first guy. He checked all the windows for me. The techs were clear that if they are doing their jobs right, they should be checking all the windows because the springs, balances, and strike plates are all going to go. If some have failed - others will soon. Both he and the last team told me that. Why isn't that built into your processes? the schedulers who you talk to on the phone aren't going with that knowledge. There seems to be lots of gaping holes in the process. I'm no expert on guys are. It seems you would figure out a flow to better serve the customers. This flow, in my opinion needs some work. October 1, 2014
Could not be happier with the service. Your representative arrived on time, evaluated the situation, and had it repaired very quickly. What more can I say. October 1, 2014
Go to kind of people! A lot of times when they say between the hours it means you will be waiting. NOT TRUE with Milgard. Our service guy was there right at the beginning fixed the window in 10-15 minutes and on his way. I'm very impressed with the service, reminder calls, emails and will definitely use them again when needed. This company is on the good list") Thank you so very much, and for understanding that my time is important and being so prompt so I could go about my day. September 30, 2014
Milgard Service personal should be rate 5 starr all the way at lesst the men that came and did the glass replacement These People are what make a great company Greater, with this type service and personal Milgard will be around for a very long time in the glass service. September 30, 2014
The service & technician were great. Having to wait over a month for service wasn't great. Everything about this service call was absolutely great except for one thing. We had to wait over 30 days to get a technician out to our housel. The person I spoke with on the phone was knowledgeable, professional, and friendly. Don, the technician who came to the house couldn't have been better. We had a problem with one window, but he fixed all five of our bedroom windows and did so in under 15 minutes. Overall we are very happy with our experience with Milgard. September 30, 2014
Very Satisfied The Technicicns. Sergey and Scott, arrived on time. They completed their work efficiently and in a completely satisfactory manner. Thanks so much. September 30, 2014
Milgard is great. I bought my home new a number of years ago. The builder put in Milgard windows and over the years the seals have failed on several that were installed. Without question or a hassle, a Milgard tech visited my home and took measurements of the defective windows. Shortly thereafter, I was on the schedule to have another tech come visit to install the new windows. The whole process was seemless. I'm going to build a retirement home in a few years and I will be sure to purchase Milgard windows. I couldn't be happier. September 29, 2014
Milgard windows are the best investment I made for my remodel I purchased Milgard windows back in 1989. I have had two incidences where I needed a professional to come out to correct the problem In both instances the professional was prompt and very efficient. I have also found their telephone tech support to be excellent. For me, the quality of workmanship of any product comes first. The quality of a companies tech support is right up at the top. Milgard rates up at the top for both. I like these windows so much that I have just purchased 5 new ones to replace five windows which came with the original house when I purchased it back in 1979. September 29, 2014
Excellent service from Milgard I really appreciate Milgard provides this excellent post-sale service..I applaud your policy. I will recommend Milgard to my friends. September 29, 2014
Worth the wait My home is in rural Central Washington, so we have come to expect that service people will have to travel a long distance to get to us. My appointment was scheduled between 4:30 and 6:30. The technician phoned me early in the day and told me that it would probably be closer to 6:30. When he left the appointment before mine, he phoned me to tell me the that he would be there about 7:00. The technician showed up a little before 7:00. He was very polite and within ten minutes, he had the window replaced and he was on his way. I was impressed by both his speed and his professionalism. I wouldn't hesitate to contact Milgard again. September 29, 2014
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