Milgard Service

Milgard Service

At Milgard, we stand behind every window and patio door we build. If something covered by our Full Lifetime Warranty needs attention, Milgard's factory-trained technicians go out and make it right. We are committed to excellent service. Don't just take our word for it, here is what our customers say about us!

Milgard Service 4.7 5 5366 7261
I especially appreciate the fact that that it is easy to have a window replaced in that your company believes a replacement is necessary or needed. M I especially appreciate the fact that that it is easy to have a window replaced in that your company believes a replacement is necessary or needed. My only concern is the fact that this is the THIRD window I have had to have replaced since installation so I am wondering how many more will I have to have replaced. As well, I don't agree with the policy that when I am not the original owner, why wouldn't the next owner get the same warranty - given the windows are the same original windows? December 4, 2013
Excellent service. Excellent service and very prompt with completing the task. Very impressed with the quality of your windows and service. Thank you. Will recommend you to family member building a new home and going with Milgard windows. December 4, 2013
Tuscany and Classic Windows Thank you again for the wonderful customer service. Milgard has exceeded my expectations and I am happy to refer others for their window needs. December 3, 2013
Milgard has set a 'Gold Standard' for service! Would that all services were rendered with the promptness, efficiency, and skill that Migard representatives exhibited. Kudos for all! December 3, 2013
Fixed door After a number of years, the locking mechanism on the Milgard sliding door failed; it was fixed within a half hour. We had to wait a bit for the appointment because of scheduling and the holiday. However, I cannot say enough about Milgard's reputation, warranties, and professionalism. It is top notch. I wouuld ot bu anything but Milgard windows in the future. December 3, 2013
Extremely efficient and professional The two service techs that arrived, on time, to repair the windows, were extremely polite, efficient, and professional. They were able to exceed my expectations and make the whole experience a pleasure. December 3, 2013
front door issues dealt w/ multiples times, all good 3 or so years ago, we built a new home, and with it came a high-ish end front entry door from Milgard, which we do like, for sure. Unfortunately there is something wrong with the design of the locking mechanism of this door, which has thus broken multiple times even though still 'new,' and Milgard no longer carries the line. Nevertheless, Ron has been to our house 3 (could it be more? maybe!) times to swap out the internal parts that have been failing and installing new parts. Eventually we will get a new door under warranty, after years, I guess, or else the manufacturer will have designed some longer-lasting internal parts, not sure which. All in all, this has been s a 5-star Milgard service experience, no doubt. December 3, 2013
Service is excellent The same service tech has been out several times and always very friendly, on time and professional. December 3, 2013
kudos to Tanya Seward Tanya Seward has been a great liasion for communicating clearly and getting things done quickly and efficiently. The same can be said for Sergei S. who did the onsite work. Allan Solares December 3, 2013
Gret job. Arrived on time and replaced the broken handle on our sliding door and cut down a few screens that were made way too tight at the factory. December 2, 2013
Very good Everything was professional and well done except the amount of time it took for the service to actually occur. December 2, 2013
The two service men were very knowledgeable and very courteous. They did an oustanding job in replacing all windows. December 2, 2013
Professional and informative Service Tech. Great doing business with a company that stands behind their product. After my initial call, they quickly scheduled an appointment to assess repairs and replace windows. They were prompt, on time, and efficiently got the job done. The best part of course, it was all covered under the Milgard Lifetime Warranty. So glad I chose Milgard Windows and Doors when we built our home so many years ago. December 2, 2013
Great service! Extremely pleased that Milgard would so promptly replace 3 windows that had failed. Would recommend buying windows from this company. December 1, 2013
The best service by far. The service person from Milgard was Todd Veater. He arrived at the scheduled time and was very friendly and professional. He listened to what I had to say about the door problem. He quickly analyzed the situation and set up for the job. Todd made sure that towels were laid down around the work area to keep the floor clean. Todd thoroughly cleaned the door jams and replaced the rollers and guide bar. He then treated the slide area with spray silicone and reset the patio slider door. Now the slider door glides open and closes with very little effort. December 1, 2013
Awesome service!! Arik searched diligently to try to find out what assembly plant our windows came from and when he couldn't find that, he went above and beyond our expectations and comp'd the glass inserts for our windows. This meant a lot to us since we had experienced a flood in our basement due to storm water breaking our window. We had tried to order the glass inserts on our own through Lowe's but ended up getting the wrong size and had to return them. Arik ordered our glass inserts for us and they should be coming soon via a service tech. I went ahead and gave the service tech and excellent rating because if he is anything like Arik, I'm sure the service will be great! December 1, 2013
Great Product as well as the Professional Service. The service personel did a very professional job, from being on time as promised, friendly, efficent, and Very Clean and Caring Workmanship. It shows that the manufacture cares about it's product, in it's outsrtanding service. December 1, 2013
Resloved my french door problem in a flash My French door slider had a piece of the interior framing fall off and get stuck so that my door no longer closed. The Milgard Service rep was so nice and got it fixed in exactly six minutes. Excellent experience! December 1, 2013
Good guys, but they did not complete what I had asked. See below The French Doors did not work as installed and needed Milgard Service to come and adjust the doors to work properly. In the first adjustment, the doors do not seal. I had asked for them to check all of the doors and windows to make sure they ALL were up to my previous standards with Milgard, but this was not done. One of the French doors still does not seal. Also, it takes a long time to get service (over a week) This last time, it took 3 weeks. I am a loyal Milgard contractor and want to remain one. December 1, 2013
Impressed with your Service Tech promptness and professionalism! I would highly recommend your service Tech that provided the repair. Pablo was prompt, courteous, professional and solved my problem that has been recurring with my back door. Thanks for sending a qualified tech and training such quality individuals. November 30, 2013
Our tech was really great! Jerry came to our home, checked all our windows, told us which ones needed replacing, and said it would be a couple of weeks to get our sizes. He was efficient, friendly, and professional. November 30, 2013
Milgard took a second look to reslove the customer complaint> thanks Milgard chain of command took control of my problem and found a solution beyond my perspective. I congratulate the folks at Milgard to follow up when a customer is not satisfied. They called me back, discussed my issue and resolved the difficulties I could not conclude with the customer representative Garrett. We all have good and bad days, sometimes another ear is needed for the solution to become apparent. Thanks Milgard for following thru. November 29, 2013
We were very satisfied. The technician was polite and efficient. He did a great job! November 28, 2013
Excellent Repaired my Milgard sliding door which had become a pain to open. Arrived when they said they would. Fixed the problem under warranty (it's an 11 year old patio door!). They were friendly precise and professional. The two workers were very nice to my dog. Thank you Milgard. November 28, 2013
I happy I bought Milgard Windows! I purchased and installed new Milgard windows for my entire house in 2005. One of the seals on a window failed in late October 2013 so I went on line and entered a warranty service request and within an hour had a phone call from one of their customer service representatives. An appointment was set up fir two weeks later, they were here on time, and within an hour the window was replaced and they were on their way without any cost to me. I have never received any warranty service that was this quick, courteous, and professionally done for anything before. I would buy Milgard windows again without any hesitation. November 28, 2013
Excellence above and beyond. When we installed 10 years ago, we were extremely pleased with your after installation service. I wrote you at that time and you included my letter in you internal brochure. Now, your man Rudy shows up at our door with a smile on his face and a pleasant and friendly attitude. He fixed the two small problems we had then asked if our other Milgard window and doors were okay. We showed him our large 3 panel sliding door and he immediately said he needed to replace the runner. He did so and the door now slides better than ever. I can only hope that other businesses were as honest, attentive and professional as yours. Thank you so much for being there for us. By the way we recommended your windows to my sister in law; she installed them and is very happy. November 28, 2013
Better than Excellent!!!!!! If just some companies had the quality of service that you have the world would be a better place. As far as I'm concerned you set the bar for service. You could give lessons to everyone else......Thanks Ron Blatt November 28, 2013
Excellent and timely service From the person on the phone initially to the technician that installed a new window the service was unparalleled. If and when I ever need a window I'll call Milgard because of this. The window was 16 years old and no questions asked just came out and replaced it with a new window. All was on time and the result is looks better than new. Thank you. November 28, 2013
Service Tech's visit was a complete waste of time. Cold air comes in both windows in my bathroom same as before his visit. Windows don't close tightly. Frame along bottom of south window is not sealed tightly to the glass. I asked that windows be fixed or replaced. Obviously Milgard can't fix them. Remains to be seen if they will replace them. November 27, 2013
Expected to reach a representative immediately. I was a pest and called 3 times and then received 2 calls back. Rep was very nice and helpful. Knew what I was talking about and ordered the piece. Will take about 3 weeks to arrive. November 27, 2013
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