Milgard Service

Milgard Service

At Milgard, we stand behind every window and patio door we build. If something covered by our Full Lifetime Warranty needs attention, Milgard's factory-trained technicians go out and make it right. We are committed to excellent service. Don't just take our word for it, here is what our customers say about us!

Milgard Service 4.7 5 5967 8099
The Tech was excellent. On time and knew how to fix problem. When you combine an outstanding product with professional service you have a winner! A small problem occurred with the window and you all fixed it no problem. I only wish you made french doors 6 or 7 years ago when I needed two doors and had to purchase another brand! February 11, 2014
Outstanding service Can't say enough about how good this company is with customer service and their products. February 10, 2014
Milgard Service is beyond compare - the service is reliable! I currently have Milgard windows in my condo in San Diego since 2004 and am very pleased with the windows and service. I recently purchased a home in Carlsbad and without hesitation, I wanted Milgard windows installed throughout my home also. The deciding factor is the service I have consistently received. Thanks! February 10, 2014
The service was excellent, but the time it took to respond was (in my estimation) too long. Hello from Jay who is Supervisor for Main Street Development We are a smaller scale home builder/developer company. These particular windows went into one of our new homes, we are building, and unfortunately, got broken during the offloading of drywall into the home. It took over 2 weeks to have the new window installed, which (in my opinion) was excessive? Other than the time it took, we are very pleased with the work and installation of the new window. February 10, 2014
Excellent service. Dell arrived early and fixed the problem. He checked the other windows and fixed another problem that I wasn't aware of. February 10, 2014
Great service! The service tech was nice and and did a great job! February 10, 2014
Very good service! Representatives were very friendly and helpful. It took a while to get the rep's time to come to our house since there is only one rep in the State but he was prompt and fast. He got the parts we needed to us in just a few days. We were very happy with the service. February 10, 2014
Outstanding product, warranty service and professionalism. I purchased and installed my new Milgard dual pane windows over 10 years ago. The front bay widow started showing signs of seal failure a few months ago and I figured it was just a dirty window. After numerous attempts at cleaning the glass to no avail, I contacted Milgard's service center. It took about 3 mins of conversation and the representative deduced the dual pane window seal had failed and needed to be inspected and replaced. We made an appointment for a tech to come and inspect the window. After which my new window was ordered and installed under Milgard's "life time warranty". The installing service techs, as well as the inspection tech were very professional, personable and polite. The installation techs removed the old and installed the new window in under 15 mins. If only the rest of the world could preform like the Milgard company. My thanks and appreciation to the Milgard family. The benchmark for professionalism and integrity. February 10, 2014
Outstanding From beginning to end this was one of my more satisfying customer experiences. When I called to request the service the operator on the phones was very courteous and professional. She found our informaiton online and was able to ascertain what we could need. When the two technicians arrived to fix our door, the were very professional and were in an out in about 25 minutes. I was stunned. They were pro's and knew what they were doing. Very impressed and I would recommend Millgard to my friends. February 8, 2014
Great to have windows working again! Repairs went quickly and repairman had all the parts needed. I was impresses that he took off his shoes as he entered the apartment. February 8, 2014
Could not ask for faster or more efficient service! The tech was available earlier than scheduled. So he called and was able to arrive in the morning instead of late afternoon. He had the new catch attached in a matter of minutes. February 8, 2014
Still great after 18 years We had Milgard vinyl windows installed 18 years ago. It is quite refreshing that "lifetime warranty" has meaning to their service department. They have sent several excellent serviceman to fix minor problems - no hassle, no fuss. Amazing! Thanks! February 8, 2014
On site service was very good. Once on site, they were very good and resolved the problems on their work order. February 8, 2014
MIlgard WIndows I have had the windows for several years. I saw a tiny, tiny gap in the frame of one of the windows. Someone suggested (my contractor) I call them for a "Warranty Call". They scheduled appt. at my convenience. They were happy to help. There was no attempt to avoid the claim, they seemed happy to help. The service man who came out, Robert, was fabulous. He was competent and good natured, fixed the problem right away. Good for you guys! February 8, 2014
Superior Service Apprehension in resolving our window issue was quickly settled with great customer service from our initial call to quality servicing - Outstanding! February 8, 2014
Milguards service was very easy to initiate. The tech was on time as promised by the scheduling call and email. He was friendly, quick and clean. The warranty and service match Milguards high quality products. This is my second home I installed Milguard windows and have nothing but praise for the good looks, quality and reliability of the products. To top it off, if the kid next door throws an errant ball, Millguard keeps the peace with their hassle free warranty that is as simple as a phone call and a tech comes out and replaces the window. Everyone was friendly from the initial call to the service reminders providing a convenient two hour window for arrival. The professional, friendly tech was very concerned about keeping our home clean. He was efficient and left with our windows sparkling and not a sign of him being there. There are very few products that are backed by the level of service I receive from Milguard. It is a pleasure to be a Milguaed customer. February 8, 2014
super service our tech was great they arrived a little early because the job ahead of us went quickly, and after watching them at our house I can see why. I wish more companies could find help like this ,quick and was one of the most cordial and polite people I've come across in years. Thanks for the great service will definitely tell the people I come in contact with. February 8, 2014
EXCELLENT SERVICE Every detail of my inquiry has been addressed. I emailed MILGARD and within a hour, they responded. Looking forward to new windows. BEST LIFETIME GUARANTEE EVER!!!! February 7, 2014
Great service This service call couldn't get any better. Very professional technician and he knew exactly what to do to resolve the problem. February 7, 2014
Service was professional and exceptional! Windows are an expensive investment and my experience with Milgard has been professional and exceptional. It is unusual to get a company to stand behind a product and Milgard goes over and beyond just standing behind their product. My experience has been that of purchasing 27 windows, 4 sliding doors and 2 glass doors for my residence. The cost savings on utilities has been well worth the new windows. After cleaning them I noticed on 2 separate occasions that some windows and doors needed to be replaced. This was a major concern for as I am now single all I saw were dollar signs until I phoned Milgard and the process was explained. I was told my windows and doors were covered under the life time warranty! My order was easily accessed on Milgard's end. My appointments were set, confirmed and e-mail confirmations sent with the service person's picture. The service people were efficient, wore identifying company attire so I could recognize them and made the call as fast as possible. As I work in the new home industry I have opportunities to recommend Milgard and do so regularly. Thank you! February 7, 2014
Exceptional service Had three windows with issues. Was a little worried because my contractor never gave me a formal PO for the purchase, but no problem. I called, they walked me through how to locate the unique code on each window and were more than willing to come out a fix all three, at no charge. They even replaced broken glass which is usually not covered under the warranty. They called two days prior to confirm an appt. time and everything went smoothly. The technician arrived on time, was very respectful of my home and was finished in no time. Big fan for life! February 7, 2014
Extremely profession service tech I couldn't ask for better service. He cleaned the replacement window as well as the adjoining window. He also explained the best technique for installing and removing screens. February 7, 2014
I'm been a Milgard customer for 25 years - excellent service I'm been a Milgard customer for 25 years and find that their service is excellent. When given the choice, I'ill use their products. February 7, 2014
Nice job! Attention to detail and professional agents/technicians. This company stands behind their product. February 7, 2014
Extremely pleased overall! Whenever we purchase something that says Lifetime Warranty, we worry that it may not be true. My husband and I were extremely pleased with how fast the response time was from our first phone call, to having our problem resolved. We would highly recommend Milgards products, and the wonderful service they provide. February 7, 2014
The entire experience was exceptional I have never had a better experience. The service scheduler and the installation people were just great!!! I will insist on Milgard any time we build or remodel February 7, 2014
Exelent overall service Tech's did an excellent work fixing the problem plus they did a couple of extra fixes and gave us very good advice. Thank You. M Gutierrez February 7, 2014
Need better customer service I needed repair on 4 windows (would not stay open) took 6 weeks to get someone here. As soon as tech left i noticed one window he repaired did not work i tried to catch him as he drove off and called office to explain situation and it took another 6 weeks to get someone out here. Even the tech said the office should have called him right away and he would have turned around. February 7, 2014
Service was prompt but incomplete and surprising I left a note on your website indicating that I need 4 replacement window crank handles (labeled P4601) for my WoodClad casement windows (they were lost in the construction process). The next day, I saw a voicemail from your service man. I was heading out to work and the service man rang my doorbell. He was very professional and well intentioned, but it caught me off guard since I hadn't indicated I was ready to meet. I gave him the crank that I have and he checked his inventory. He indicated that he didn't have them with him but would mail them to my address. Overall, it was very good and incredibly prompt. I just wish that he would have waited for my response! :-) February 7, 2014
So far the process is going smoothly. Still waiting for final service call scheduled later this month Both TB & DK have been professional and helpful. We wait for project completion February 7, 2014
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