Milgard Service

Milgard Service

At Milgard, we stand behind every window and patio door we build. If something covered by our Full Lifetime Warranty needs attention, Milgard's factory-trained technicians go out and make it right. We are committed to excellent service. Don't just take our word for it, here is what our customers say about us!

Milgard Service 4.7 5 5730 7783
Cannot say enough about the excellent level of service! The service was under the lifetime warranty and was excellent. The serviceman was professional, personable and very capable and knowledgable. He did and excellent job. January 16, 2014
Prompt, Professional We had warranty work done. The initial contact was on time, courteous. The service tech was on time, courteous and professional. Left NO MESS. Even took care of a weather strip that we had not noticed and was not on the work order. Could not be more pleased. January 16, 2014
Offer better service time It would be greatly appreciated if you offered better service hours, but overall I was very impressed. January 16, 2014
Reponse time and service was excellent Assessed the situation quickly and schedule the repair in a very reasonable time frame. Excellent service both in the office and service technician. January 16, 2014
repair was quick and easy once the found out what window it was. then it went easy. i had to send them a picture the numbers inside frame ment nuthing January 16, 2014
needs some work only took six months to resolve the problem finally got it right Eric Webb general contractor since 1992 January 15, 2014
The reason for Milgard The gold standard! There's a reason why Milgard may cost a little more than the average window. That's because they are quality windows and with that, comes a lifetime warranty. We've only had a few problems in the 12+ years we've had the windows, but their service was incredible! Highly recommend Milgard! January 15, 2014
A bit less than what I wanted, but not bad. We had two issues. One was a broken glass and the other was discolored glass. I submitted an online request and got a call back in about 3 days. The discoloration was covered under warranty. But the broken glass wasn't. I understand that Milgard's fine print says that glass breakage is not covered by the Lifetime warranty, and I can understand why it would be difficult to determine if the breakage was caused by the owner or due to defects. In our case, I was quite convinced that the breakage was due to some defect because I knew of no impact to the glass, and I also didn't see any chip or sign of impact where the breakage started. So I was a bit bummed that I had to pay a few hundred dollars for something I felt I didn't have to. But that's Milgard's stated warranty policy. So I'm not suggesting they did anything wrong. I just wish the breakage was covered in my case, that's all. The service was scheduled about 3 weeks later (Christmas holiday time) and the service was prompt and professional. The service techs left some broken pieces of glass along the driveway and the sidewalk that we ended up having to clean up. A bit sloppy. Otherwise, everything was fine. January 15, 2014
Super service The Service Tech was here on time and handled it quickly and efficiently. I can't say enough for his courteous attitude and friendly manner. January 15, 2014
Great service Todd was an amazing technician . Can-do, smart, nice. January 15, 2014
Everything as promised I wasn't there, but I am told that everything went smoothly and it looks great January 15, 2014
Replaced Window I was absolutely amazed that customer service (Allison) took care of my window replacement so quickly. Found the information and ordered a new instillation and no questions asked. The repairmen came on the day scheduled and had the window replaced in about 15 minutes and that was clean up and out the door.. This was a 5' X 8' picture window. Quite heavy! I was impressed. I would recommend your product to anyone. Thank you Milgard Allison and the instillation crew. Jim Farmer January 15, 2014
Quick & easy service! The service tech Steve was terrific. He completed the installation quickly and left no trace that he had even been there. I appreciated his courteousness and efficiency repairing the broken window. January 15, 2014
Windows fixed under warranty, problems solved I had a couple windows shatter due to extreme cold and a couple others that the seals broke on. The tech was able to repair all of them under warranty. It took about 2 weeks to get an appointment to fix the windows. The wait on the day of the repair was short (2 hour window). The windows were about 9 years old and I was surprised they were still under warranty. Thanks! January 15, 2014
On time to his appointment and was quick to repair my window! On time to his appointment and was quick to repair my window! Thats all I need to say, I'm very satisfied. January 15, 2014
Milgard is the best! The service technician "Rocky" is fantastic. The entire process to replace was professional and prompt! Bob in sales is amazing and quick to respond and establish a service call without a hitch! Then Rocky appears and all your troubles are gone! Many thanks to the Portland team for their expertise, professionalism, and excellent customer service! January 15, 2014
On time with quick service. I had to have a hinge replaced in my bathroom window. The Milgard Tech was on time and not here more than 5-minutes. He replaced the hinge and fixed my window in no time.. He was very friendly and courteous. GREAT JOB! Milgard. January 15, 2014
Service was exceptional Technicians arrived on time, reviewed the entire work planned and proceeded to accomplish the work. Tasks were actually completed fasted than I anticipated. January 15, 2014
Undeniably the best choice ever made was installing Milgard windows and sliders! 15 years ago I made the decision to install all Milgard windows and sliders, and it was the best decision I've ever made on home improvements! I've only had a repair tech come out twice, once for a handle replacement and another for a bent sliding mechanism. The service tech has always been friendly, knowlegeable, prompt, and capable! The whole process was hassle free, no questions asked, and completely covered for life, with no added gimicks or monthly fees. Milgard is the ONLY way to go! January 15, 2014
Excellent! Jeremy and Ron were great! Great service with great professionalism. I would recommend Milgard to all my family and friends! Thanks. January 15, 2014
Customer service doesn't get any better! From the first phone call to the finished job Milgard set the standard for all others to follow. I had 2 windows that lost their seals and fogged between the panes. The age of these windows was questionable, 20+ year old house we built with the two problem windows installed later with no proof of install date. They took what information I could provide, sent a installer with the correct replacement glass and changed the windows on the first visit. January 14, 2014
product and service were excellent What I like most about these windows is the tinting. It makes everything look much crisper, while providing UV protection from the outside. In addition, the doors are superb. Such an improvement over the wooden clunkers. Finally, I chose a picture window in the kitchen which allows for an unobstructed view which basically turned my nook into a cockpit. Oh, and I forgot, I think I will be able to partially (these are not cheap by any means :( ) pay for these windows because of the savings in heating (app. $30/month in winter) and hopefully also with air in the summer. January 14, 2014
Efficient service The replacement was very satisfactory. It probably took all of 20 minutes to take out old window and put in new. The Tech was friendly and efficient January 14, 2014
Our service rep, ROBERT PERREIRA, was timely, precise and professional in his workmanship; Clean and efficient. We couldn't have asked for better! ROBERT PERREIRA was a great service rep and replaced our window with precision and clear expertise. We are grateful for the pleasant customer service demeanor as well. Thank you! January 14, 2014
This was great service. I was not present at the time of service but was told by the owners that they were pleased and all problems were addressed satisfactorly January 14, 2014
Excellent!!! Fantastic follow up --the installation contractor noticed some small scratches on one of the windows and contacted Milgard --Milgard provided a replacement. Handled everything extremely professionally --E-mail and phone appointment confirmation--and on time. Turned out the scratches were just some glue which the technician scrapped off with a razor. January 14, 2014
Our service was wonderful! Our repairman was prompt, efficient and so pleasant! Thanks, January 14, 2014
Service Techs were great, customer service from office was lacking. Office staff did not return emails, phone calls in a timely manner. Due to their failure to ask specific questions, or request order number required multiple trips from service technicians. Overall felt they lacked professionalism and overall competence. Automated system confirming appointment identified different service technicians. Expected more, but hoping windows are fixed properly. January 13, 2014
On time and a great experience The service tech was on time. Presented himself professionally. Put his booties on/off as he came in/out of the house. Worked quickly and did a good job. Warrenty coverage was great. January 13, 2014
The service was great! The warranty and repair service from Milgard is truly first rate. The service technician was prompt, patient, kind and great at his work. We could not be happier. January 13, 2014
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