Milgard Service

Milgard Service

At Milgard, we stand behind every window and patio door we build. If something covered by our Full Lifetime Warranty needs attention, Milgard's factory-trained technicians go out and make it right. We are committed to excellent service. Don't just take our word for it, here is what our customers say about us!

Milgard Service 4.7 5 6417 8692
Milgard = THE BEST IN QUALITY SERVICE I have always been impressed with the responsiveness and professionalism of everyone with whom I have interacted at Milgard from the service department on the telephone to the repair crew. I highly recommend Milgard and will always use these products! April 29, 2014
Installers 0. Milgard Service 1 Although the installers of our sliding patio door tried very hard the door was very difficult to open and close. We wished we had purchased a better quality door. The Milgard Service Tech found the problem and now we are satisfied. Thanks to Felix. April 29, 2014
Replaced a broken window We've only been in this house for 1 1/2 years but have had Milgard out twice to repair something. I was a bit disappointed to find out that this window wasn't covered under the warranty. Service professional was prompt and courteous but I'm just not sure about the quality of the product. April 29, 2014
Awesome! Problem fixed and we are delighted! There was condensation or something blurry between the panes. The window was replaced in minutes with complete clean up and clear instructions. Great service! April 29, 2014
Fast and very professional! I thought replacing my windows in my dinning room was going to be a huge job and a big hassle. It was so fast and easy I was amazed. I called one week they were there the following Thursday and it only took them about 20 minutes from start to finish. I only wish I had called sooner. April 29, 2014
In and out in 15 minutes! After calling the company that installed my windows about a leaking seal, Milgard called me the next day. They set a date for the window to be replaced. They called to remind me, and gave me a two hour window that the service man would be here. He was here on time and replaced the window in about 15 minutes! He was professional and friendly. April 29, 2014
Very professional Highly competent Juan and his management trainee showed up on Monday and replaced the glass panel, Very professional and highly competent. Worked smoothly and cleaned up after the job was complete. Did the job right and knew what they are doing. Full confidence in knowing what to do and how to do the job. April 29, 2014
Responsive & Professional Overall we are happy with our windows and doors in our home. We have had a few minor issues and Milgard has been responsive and corrected the problems in a timely manner. April 28, 2014
Great Product! Windows and doors put in 15 years ago and they still stand behind they're product warrenty,politely and timely! They still surprise me when I need they're help with a matter even with how old my windows and doors are! Would defiantly recommend!! April 28, 2014
Outstanding service We purchased our windows in1996 and have loved the quality. I never thought we would have a problem but one side of our sliding door window seal leaked and they had it replaced in less than 30 minutes. Outstanding service. I will always buy Milgard windows, the lifetime warranty is so worth it! Thank You.H April 28, 2014
Service call with older windows a problem. Waited over 3 weeks for service to arrive only to be told they will not service our windows because we are not the original owners. This was not communicated when I called Milgard to arrange for service, but the person I was speaking with was clear that I was not the original house owner. Now we have to find an independent contractor to replace our window after all this delay. The seal on this picture window is broken with serious water condensation on the inside, everytime I look at it I ask myself how much water has now seeped into the wood framing below and the potential for dry rot gets worse each day. Reallly very disappointing service. People should also know that the warrenties with Milgard seem to change year by year and the warrenty they advertise today is NOT what they honor with earlier installations. April 28, 2014
Perfect The company has a jewel in this service tech. Recommend a promotion. April 28, 2014
The windows are wonderful and so is the service I am so impressed with the quick response and service that I have received from Milgard . Diane in Albuquerque, NM April 28, 2014
Great People, Rivisionist Warranty Policy, cracking windows,vinylview All my experiences face to face have been great! In 2009 I moved in to a house with Milgard windows dated 2004. One of my windows cracked, I looked on the Web and the policy was "Lifetime for the home owner and 10 years if the house sold." You fixed the window, no problem and someone explained some untemper glass made it to production. Two years later, cracked window and on the phone, I'm some crazy person because there is a new policy, and no one over at Milgard ever heard of the policy I claim I read two years ago, and I have to pay if I want it fixed. Then, the third window broke and NO Way were they going to fix it in 2013 for free. Finally, FOUR scuttled appointments and fixed. As for the windows, aside from three windows cracking due to heat differentials of sunshine in the morning or sunset in the evening, there is a nice 4" wide vinyl bar blocking the view through the kitchen window if it is open. Such as all the windows, so conspicuous the vinyl bars that block the view. April 26, 2014
Great service The Migard serviceman as always was courteous, efficient, neat and clean. April 26, 2014
Great job On time, clean and quick, looks like new and completely covered by the guarantee... no questions asked. What else could you ask for! April 26, 2014
Fast and efficient Your professional techs were able to fix four of our windows. They had everything they needed and got the job done! Thank you. April 25, 2014
So quick From the initial call to the swift replacement, the service was prompt, efficient and seamless. Thank you Milgard April 25, 2014
the tech was very good, didn't like the scheduling the scheduling needs some work. I had to trust someone coming into my home to replace my windows with no one home because you couldn't schedule around my job. I feel that if you wanted to you could dispatch the work a little better rather than rely on a computer to do the scheduling which has no feeling for the working person. I did however think the tech was very courteous and handled everything great. The windows look fantastic also April 25, 2014
Painless installation Milgard reps came within the advertised time frame for the service and were quick and professional. They removed the glass in my slider patio door, replaced it with new glass and reinstalled my screen in about 15 min. If I have any constructive criticism, it would be that, although they did clean the replacement glass, it could be a better job, but that is so minor! I am a happy customer... April 25, 2014
Top notch service The technicians that were sent out were very professional and polite and were very mindful of our animals and making sure they did not get out. I have nothing for praise for the work they did. I am completely satisfied with them. April 25, 2014
The service is great, but disappointed in the product! If it weren't for the great warranty and outstanding service, I would never want to use Milgard windows again. We have had to REPLACE just about EVERY window and some of the windows twice in our 15 year old home. I don't believe the UV protection within the glass lasts as long as it should. April 25, 2014
All is good! I contacted Milgard via their customer service link on their website and it did take at least a week before someone contacted me about a potential broken seal on one of my windows. Once contacted though, an appointment was promptly set up and a tech came out and looked at the window, verified that yes the seal was broken and he also checked the rest of my windows. About two weeks later the new window was installed. The installer was quick and professional. We are the original home owners and over the course of 18 years have had several windows replaced. We love the Milgard guarantee. April 25, 2014
The service was excellent, timely and much appreciated. I appreciated the follow up from the first call to the Milgard office to the on site visit to repair three windows in our new home. Your service reps know what they're doing and did a great job. April 25, 2014
Goodness, All Around A weed wacked pebble shattered our patio door into a million upright pieces. Called Milgard Service and was given a sympathetic service member who informed me that three weeks was the soonest for replacement time. She then promised to try to adjust her calendar and call me back. By days-end she had returned the call to inform me she rescheduled the replacement for six days from now. The attention to detail was incredible! She asked me to read the number on the inside of the window, between the two panes, then informed me that the workers would be there between 1:30 and 3:30 PM. with that replacement. On the day of and hour promised we received a call from the Milgard workers who arrived in uniform with a complete door, showed us the most minor of differences, asked if it was acceptable, replaced the whole door and were out within 20 minutes. The minor difference was strip on the inside was now a grey instead of white color. The service, speed of operation, and human element inculcated into such a large company is unsurpassed and a model for other such businesses. April 25, 2014
Outstanding service, highly recommended. Service Rep Hector did an outstanding job. He was friendly, knowledgeable, and professional. He is a credit to the Milgard name. It is rare to hear positive feedback about a company from their employees. Hector was obviously proud and happy to work for Milgard. That along with his excellent work made the entire repair a bright spot in the day. How often can you say that about a service call?! April 24, 2014
absolutly fantastic i had one window where the seal was broken, my windows are under a lifetime warranty, but i was worried i would get the "run a round" when i called. no one gave me the run a round! they were professional and very pleasant. the appointments were made in a very timely manner and the gentleman that came out was actually early! he did a great job and fast! thank you so much, i love my windows and would recommend you to anyone! April 24, 2014
Super service!! We purchased a sliding door in 1998. The seal failed recently so I called to get a replacement. They set up a time and I thought it was to measure, etc. Two men showed up with the replacement, installed it and told me it was under warranty!! Milgard must have had a copy of our order on file, figured out what was needed and shipped it out. The 2 men who installed it were very friendly, and got the job done efficiently and quickly. April 24, 2014
BEST EVER! Super excellent! Fast and painless! I am glad I went with Milgard! April 24, 2014
Fix sliding door handle Excellent service. On time and very polite. Fixed handle in about 30 seconds. April 24, 2014
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