Milgard Service

Milgard Service

At Milgard, we stand behind every window and patio door we build. If something covered by our Full Lifetime Warranty needs attention, Milgard's factory-trained technicians go out and make it right. We are committed to excellent service. Don't just take our word for it, here is what our customers say about us!

Milgard Service 4.7 5 6020 8167
Outstanding product, warranty service and professionalism. I purchased and installed my new Milgard dual pane windows over 10 years ago. The front bay widow started showing signs of seal failure a few months ago and I figured it was just a dirty window. After numerous attempts at cleaning the glass to no avail, I contacted Milgard's service center. It took about 3 mins of conversation and the representative deduced the dual pane window seal had failed and needed to be inspected and replaced. We made an appointment for a tech to come and inspect the window. After which my new window was ordered and installed under Milgard's "life time warranty". The installing service techs, as well as the inspection tech were very professional, personable and polite. The installation techs removed the old and installed the new window in under 15 mins. If only the rest of the world could preform like the Milgard company. My thanks and appreciation to the Milgard family. The benchmark for professionalism and integrity. February 10, 2014
Outstanding From beginning to end this was one of my more satisfying customer experiences. When I called to request the service the operator on the phones was very courteous and professional. She found our informaiton online and was able to ascertain what we could need. When the two technicians arrived to fix our door, the were very professional and were in an out in about 25 minutes. I was stunned. They were pro's and knew what they were doing. Very impressed and I would recommend Millgard to my friends. February 8, 2014
Great to have windows working again! Repairs went quickly and repairman had all the parts needed. I was impresses that he took off his shoes as he entered the apartment. February 8, 2014
Could not ask for faster or more efficient service! The tech was available earlier than scheduled. So he called and was able to arrive in the morning instead of late afternoon. He had the new catch attached in a matter of minutes. February 8, 2014
Still great after 18 years We had Milgard vinyl windows installed 18 years ago. It is quite refreshing that "lifetime warranty" has meaning to their service department. They have sent several excellent serviceman to fix minor problems - no hassle, no fuss. Amazing! Thanks! February 8, 2014
On site service was very good. Once on site, they were very good and resolved the problems on their work order. February 8, 2014
MIlgard WIndows I have had the windows for several years. I saw a tiny, tiny gap in the frame of one of the windows. Someone suggested (my contractor) I call them for a "Warranty Call". They scheduled appt. at my convenience. They were happy to help. There was no attempt to avoid the claim, they seemed happy to help. The service man who came out, Robert, was fabulous. He was competent and good natured, fixed the problem right away. Good for you guys! February 8, 2014
Superior Service Apprehension in resolving our window issue was quickly settled with great customer service from our initial call to quality servicing - Outstanding! February 8, 2014
Milguards service was very easy to initiate. The tech was on time as promised by the scheduling call and email. He was friendly, quick and clean. The warranty and service match Milguards high quality products. This is my second home I installed Milguard windows and have nothing but praise for the good looks, quality and reliability of the products. To top it off, if the kid next door throws an errant ball, Millguard keeps the peace with their hassle free warranty that is as simple as a phone call and a tech comes out and replaces the window. Everyone was friendly from the initial call to the service reminders providing a convenient two hour window for arrival. The professional, friendly tech was very concerned about keeping our home clean. He was efficient and left with our windows sparkling and not a sign of him being there. There are very few products that are backed by the level of service I receive from Milguard. It is a pleasure to be a Milguaed customer. February 8, 2014
super service our tech was great they arrived a little early because the job ahead of us went quickly, and after watching them at our house I can see why. I wish more companies could find help like this ,quick and was one of the most cordial and polite people I've come across in years. Thanks for the great service will definitely tell the people I come in contact with. February 8, 2014
EXCELLENT SERVICE Every detail of my inquiry has been addressed. I emailed MILGARD and within a hour, they responded. Looking forward to new windows. BEST LIFETIME GUARANTEE EVER!!!! February 7, 2014
Great service This service call couldn't get any better. Very professional technician and he knew exactly what to do to resolve the problem. February 7, 2014
Service was professional and exceptional! Windows are an expensive investment and my experience with Milgard has been professional and exceptional. It is unusual to get a company to stand behind a product and Milgard goes over and beyond just standing behind their product. My experience has been that of purchasing 27 windows, 4 sliding doors and 2 glass doors for my residence. The cost savings on utilities has been well worth the new windows. After cleaning them I noticed on 2 separate occasions that some windows and doors needed to be replaced. This was a major concern for as I am now single all I saw were dollar signs until I phoned Milgard and the process was explained. I was told my windows and doors were covered under the life time warranty! My order was easily accessed on Milgard's end. My appointments were set, confirmed and e-mail confirmations sent with the service person's picture. The service people were efficient, wore identifying company attire so I could recognize them and made the call as fast as possible. As I work in the new home industry I have opportunities to recommend Milgard and do so regularly. Thank you! February 7, 2014
Exceptional service Had three windows with issues. Was a little worried because my contractor never gave me a formal PO for the purchase, but no problem. I called, they walked me through how to locate the unique code on each window and were more than willing to come out a fix all three, at no charge. They even replaced broken glass which is usually not covered under the warranty. They called two days prior to confirm an appt. time and everything went smoothly. The technician arrived on time, was very respectful of my home and was finished in no time. Big fan for life! February 7, 2014
Extremely profession service tech I couldn't ask for better service. He cleaned the replacement window as well as the adjoining window. He also explained the best technique for installing and removing screens. February 7, 2014
I'm been a Milgard customer for 25 years - excellent service I'm been a Milgard customer for 25 years and find that their service is excellent. When given the choice, I'ill use their products. February 7, 2014
Nice job! Attention to detail and professional agents/technicians. This company stands behind their product. February 7, 2014
Extremely pleased overall! Whenever we purchase something that says Lifetime Warranty, we worry that it may not be true. My husband and I were extremely pleased with how fast the response time was from our first phone call, to having our problem resolved. We would highly recommend Milgards products, and the wonderful service they provide. February 7, 2014
The entire experience was exceptional I have never had a better experience. The service scheduler and the installation people were just great!!! I will insist on Milgard any time we build or remodel February 7, 2014
Exelent overall service Tech's did an excellent work fixing the problem plus they did a couple of extra fixes and gave us very good advice. Thank You. M Gutierrez February 7, 2014
Need better customer service I needed repair on 4 windows (would not stay open) took 6 weeks to get someone here. As soon as tech left i noticed one window he repaired did not work i tried to catch him as he drove off and called office to explain situation and it took another 6 weeks to get someone out here. Even the tech said the office should have called him right away and he would have turned around. February 7, 2014
Service was prompt but incomplete and surprising I left a note on your website indicating that I need 4 replacement window crank handles (labeled P4601) for my WoodClad casement windows (they were lost in the construction process). The next day, I saw a voicemail from your service man. I was heading out to work and the service man rang my doorbell. He was very professional and well intentioned, but it caught me off guard since I hadn't indicated I was ready to meet. I gave him the crank that I have and he checked his inventory. He indicated that he didn't have them with him but would mail them to my address. Overall, it was very good and incredibly prompt. I just wish that he would have waited for my response! :-) February 7, 2014
So far the process is going smoothly. Still waiting for final service call scheduled later this month Both TB & DK have been professional and helpful. We wait for project completion February 7, 2014
Installed screen doors This visit was to install the correct screen doors. It was the Milgard rep that figured out that we had been given. The wrong size screens for our new sliding glass doors. They were similar in size, so the contractor had shoved them into the track, but then they would not move. February 6, 2014
PHONE SERVICE NEEDS HELP. IN HOMETECH SERVICE, EXCELLENT Our First service was scheduled for Saturday 1/25 between 10;15 AM -- 12:15 pm. We waited all day. No one showed up or called. On Monday my wife called & was told , " we don't fix locks". The problem with the door that could not be opened, was the bottom weather stripping jammed the door stuck shut. We never mentioned a lock problem. No pleasant conversation yet. We received another E-mail schedule for Wednesday 1/29 with time shown as 00:00 - 00:00. I called the office for a time & was told 12:45 - 2:45pm. I advised the lady that I had a Doctor's Appt & had to leave by 2:20. I asked how good the 12:45 time was, could she guarantee the time because my wife had to drive me since I had shoulder surgery?. She told me she could not & there are no guarantees in life. Nice sarcastic answer. Service man Tommy V arrived at 12:35pm & quickly took care of our needs with apologies for the scheduling problem & phone rudeness. I told him, it was not his place to apologize for the customer service ladies. February 6, 2014
What an awesome service Thank you for the excellent customer service and the prompt service by your Service Tech. We were very impressed with Milgard. February 6, 2014
It was great and so smooth! My only problem was how long out it took to schedule. It was a two week lag time and it would have been better to get it taken care of sooner. I was extremely satisfied with the in house call's professionalism, promptness and ability to resolve the issue. I was also very satisfied with the rep I exchanged emails with before the work was done. February 6, 2014
Great but also lacking... The phone representative I spoke with was great. Walked through the various windows that needed maintenance done and scheduled an appointment with no problems. However, somewhere along the way, the order for the parts for the correct windows ran into some errors and only the downstairs windows were ordered for so the first in-home tech wasn't able to complete the job. We rescheduled for him to come and complete the job. I was surprised when a different in-home tech showed up and didn't give the courtesy call prior to arriving. However, the service was quick and efficient. I just wish it could've all been done in one appointment. February 6, 2014
Service Tech is great The service tech has been to our home twice. Each time he has quickly identified the problem, knew how to fix the problem, and fixed it. February 6, 2014
Wonderful service. From the call to the customer service to the repairman who came out to my house, I was very satisfied with the caliber of professionalism and service. There was no hassle, and my window was replaced right on the spot. February 6, 2014
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