Milgard Service

Milgard Service

At Milgard, we stand behind every window and patio door we build. If something covered by our Full Lifetime Warranty needs attention, Milgard's factory-trained technicians go out and make it right. We are committed to excellent service. Don't just take our word for it, here is what our customers say about us!

Milgard Service 4.7 5 5091 6909
Outstanding service! We were visited by two separate technicians..each highly professional, articulate and well versed. The actual repair was done precisely from measurements performed earlier. We have been long time champions of your windows, and now of your warranty and service. Thank you for a terrific product and your integrity. We highly recommend Milgard. October 18, 2013
Service was excellent, service tech completed work promptly. The sliding mechanism / spring on one of our single hung windows broke, and upon arrival, the tech knew exactly what to do, and had it repaired within 20 minutes. The window now slides open & closed better than when it was brand new when it was installed. October 18, 2013
SERVICE WAS PROFESSIONAL BUT HAD A PROBLEM HAD A WINDOW REPLACED AND A REPAIR ON A BATHROOM WINDOW. UNFORTUNATELY I DID NOT CHECK ON THE REPAIRED WINDOW WHILE THEY WERE HERE, IT WAS NOT WORKING PROPERLY, AND NEEDS FURTHER PART REPLACEMENTS AND ANOTHER SERVICE CALL October 18, 2013
On time and professional. Given a two hour window for service and Dean was early. Did an excellent job or fixing the faulty window latch. October 18, 2013
Still excellent service 20 years later,after experiencing excellent service from Milgard with my new construction project, I chose them when purchasing retrofit windows for my new (old) home. Once again, a small problem arose, but they were just as responsive and professional as they were before. I will continue to buy their quality products and recommend them to my friends. October 18, 2013
I was extremely pleased with all my interactions with Milgard staff. Tanya was a great representative of the Corporation. From my first contact to report my problems with the product to the completion of remedy I was pleased with Milgard's response. The service rep was prompt to act and secure me a repair date that was convenient to us. The technician who did the in-home repair was polite and efficient and completed the work in a professional manner. I would certainly continue to purchase Milgard's poducts and happily recommend Milgard to my friends. October 18, 2013
Great warranty and service Although it's not always easy to arrange for a warranty service and the lead time for repair is longer than desirable, once the appointment is set, you can count on great service and resolution of the problem. October 18, 2013
I would have given it 1 star, but I hit it accidently. It took over 2 weeks to get an appointment. First I called and left a message on voice mail, I received no reply. Then I thought maybe it would work better if I went on your web site. It is a very bad site, I will never use it again! I waited over a week again no reply, so I called again and finely got an appointment. The guys who fixed my windows I would rate high. They seemed efficient and nice. I don't know if it took so long because I was a warranty customer, but I was not at all happy! October 18, 2013
very polite and competent very nice person. professional. Quick. Took care of the job. No complaints October 18, 2013
Andrew was great I was very happy that the company was here in Denver. fast, friendly staff from beginning to end. thank you. October 18, 2013
The best service experience! This is my first experience with Milgard windows. Every aspect of service from the initial phone call to the replacement of my windows was outstanding. Everyone was knowledgeable about the products and so helpful. I was impressed with the confirmation appointment email which included a picture of the service technician. My husband's comment was "why would you buy any other windows when you get this kind of service and quality?" I agree October 17, 2013
Prompt service The collapsible handle on one of our windows needed to be replaced. Milgard promptly sent us a replacement. Actually, they sent us five of them, in case in the future the problem might come up again. We call this good service! October 17, 2013
Excellent Response! From phone contact to service techs, response was professional and efficient. Unfortunately, we will have to wait until the rains return to determine how the new skylights perform. My expectation is positive at this point. The average rating for resolution of problem is only that it cannot be determined currently but is required to complete survey. October 17, 2013
Five star service from the git go. Rep arrived on time. knew exactly what to do. Had all the tools necessary for the job.. Was finished and cleaned the area in 10 minutes. October 17, 2013
Could not have asked for a more professional response I have been extremely impressed with Milgards service and warranty administration and execution. Extremely professional, courteous and helpful. We could not have asked for more. Rarely have we been as impressed with a company. October 17, 2013
great service requested service via email i could not belive you responded in two days usualy when i deal with emails the company does not respond im very impresed October 17, 2013
Confusing at best I had a hard time trying to figure out how to submit a service request. The voice mail of the local Milgard service rep said that I could file a service request online. I finally figured out where it was buried in the maze of menus. After I filed the request, it seemed to take weeks to get a response, even though I placed several subseqent calls to the service phone number. Once the appointment was scheduled, everything went smoothly including the installation. However, after everything was scheduled, I got an emial asking that i again describe the problem and give my address. I ignored that email since it was superfluous. October 17, 2013
Very good service. Very professional. The rep who came out was very professional. I couldn't even tell there was an issue with the windows. Our window cleaners pointed out the indications of failed seals. The rep did not even question the issue just measured the windows and replaced them. Very professional job. Thanks for making this so easy. October 17, 2013
Very quick at responding to my request! Getting a handle replaced was simple and fast. Thanks! October 17, 2013
Your an outstanding company. Keep up the good work because it's enjoyable dealing with an honest to goodness organization. Your one of a kind. After building my house, 20 years ago, I was shocked you still stand behind your product. Thanks again. Dennis Bod October 17, 2013
excellent service!!! I had (2) windows, low E, that had lost their seal.I contacted Milgard and told them which windows needed replaced and they had accurate records of my windows. My house was built in 1998.I didn't need to measure them, Milgard didn't need to send someone out to measure them.We agreed on an installation date.I was notified a couple of days prior as a reminder.They emailed a picture and name of the tech, Carlos. He called when he was about 30 minutes away.The work was completed in less than an hour.They were courteous and professional and I would highly recommend doing business with this company. They stand behind their products with outstanding customer service. B Watters Westminster, CO October 17, 2013
We are very happy happy with the service we recieved! THANK YOU!! The service was wonderful, your installer was the nicest guy. I am sorry this has taken me so long to do. The new glass for our door is so nice! October 17, 2013
Overall service was very good. We had 4 Milgard windows that had discolored over the years due to the gas escaping from between the panes of glass. I emailed and called Milgard service department with no response. Once I sent an email to the CEO I received a call within an hour and an appointment was set up for a technician to come out to our home within a few days. The technician was very professional, took measurements and inspected all windows. He said he would place an order for replacements and schedule a return visit for installation. Approximately two weeks later he showed up as scheduled and performed the work flawlessly within an hour. Other then the initial problem we had getting a hold of the service department the service was great! We are very happy! October 17, 2013
Exceeded my expectations The glass replacement service was great. It was extremely fast and efficient. The service tech was easy to deal with. We are building a new home currently, and as a result of this service, Milgard will be first on my list to call when we start looking for windows. Thank you. October 17, 2013
Great experience always! Greg has been to our home several times to service our windows. He is very friendly and professional! Greg knows exactly what to do and goes the extra mile to satisfy his customers! October 17, 2013
Unsatisfactory repair quality Asked technician to check all Milgard windows, one window was not checked and the window lock was not fixed. Need to recall technician for re-work. October 16, 2013
True customer service. Quick, efficient no questions asked service. Exactly what "true" customer service is!!!! October 16, 2013
Better than expected. Very thorough. I was amazed at how these 2 men worked so well together. They were quick and efficient too. My only advice would be to tell the person on the phone at the office, exactly where the window is located. We could have used a 2 story ladder on the inside of the house over the staircase. Result, the window was not able to be washed of fingerprints when done. Great job otherwise! October 16, 2013
My experience was not good with this comapny Upon installation of our windows and doors, we discovered that one of our French doors and the handles were broken. I contacted Milgard regarding the problem. It has taken 5 months to replace these doors and locks. There were several people who looked or should I say "assessed" the problem, even though it was already assessed prior. The representatives came, time and time again, not actually doing anything. Customer service called several times to schedule these appointments and let me know that someone will be coming. One time they came and left as they did not have the product with them, and the other time, they had an appointment with us but did not show up. Just this past Saturday, a competent installer came and finally took care of the problem. I waited 5 months and my security was jeopardizes as we had no working handled and locks on those doors. My doors were held closed by a man's pants belt. I feel that the whole experience was very unprofessional and did not cater to the client needs. Even at the end, right before they came to finally install the door and handles, customer service could not give me an accurate time as to when the installer will come. They said they would call me the day before to give me a time, but no one called. Very dissatisfied with this whole Milgard experience. October 16, 2013
Awesome We had two windows that needed work, and while both issues were not resolved on the first visit, Milgard made it right in the end. Very easy process from start to finish. A++ October 16, 2013
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