Milgard Service

Milgard Service

At Milgard, we stand behind every window and patio door we build. If something covered by our Full Lifetime Warranty needs attention, Milgard's factory-trained technicians go out and make it right. We are committed to excellent service. Don't just take our word for it, here is what our customers say about us!

Milgard Service 4.7 5 5721 7766
Won't buy any other window I built my house in 2007 and in the winter of 2013 came home to find an interior window splintered. I contacted Milgard and told them nobody was in the house for three weeks and the heat was on. They said, "No problem; this is something we would warranty." The service Tech was dispatched during the next available appointment and he had the window changed in less than 15 minutes; no signatures, no paperwork; just a thank you and have a nice day. This experience alone has convinced me that Milgard stands behind their products; they just don't "say" they stand behind their products. I won''t ever buy any other window or door as long as they keep up this first class warranty and service. Thank you Milgard. Phil Ryan, Dupont Washington January 4, 2014
Service techs were very good but scheduling of service appt was extremely untimely as was turn-around time of initial delivery of window. The service reps were polite, respectful, and capable. They performed the needed service in a conscientious manner. They are a credit to Milgard. The reason why I would not recommend Milgard is that prior to placing my order I checked on the turn-around time between ordering and delivery. I was told it was 2 weeks. I placed my order within a day or two of checking, yet I believe it ended up being well over 3 weeks for the window to be shipped to the store. This would not have been much of a problem if that's all I was doing, but as I am trying to wrap up an ordeal of a remodel and need all work completed before getting my floors refinished, it contributed to things dragging on. Shortly after the slider was installed, I noticed a deep etch in one of the panels. I HATED to call to report the problem. It took quite some time to hear back from anyone at the store that I purchased the window from, and then took additional time to hear from Milgard. I was very disappointed to know that the first available service appointment was not for a month. I greatly appreciate that Milgard stands behind their product. That is assuring. I just need timeliness to go along with it. It was a shame that the initial delivery was late, but it was horrible that the window that was installed was damaged. It made matters even worse that it took so long to get the problem resolved. More service techs may be in order. Kudos to the techs : ) January 4, 2014
Fast and professional I was surprised how fast your servicemen (2) removed the old glass prepped the opening and replaced the new glass. 5ft x 5 ft. Just a suggestion, my feeling is that the job would have been complete with a wipe down of the glass to remove hand and suction smears. January 4, 2014
Service was fantastic! Called about two window seals that failed during the warranty period in early December. My appointment was scheduled for 1/2/2014 - perfect - right after all the guests had left. Technician was here at 8am - as scheduled - all was fixed, replacement windows cleaned and installed - all within 45 minutes. I just wish I found out what type of window cleaner he used - it was sparkling. January 3, 2014
Awesome service!! Very prompt and courteous service. Love the lifetime guarantee. Thank you January 3, 2014
Excellent service for sliding door repair One of the sets of wheels on the patio sliding door had frozen up. Called Milgard main number, was transferred immediately to the Simi Valley center, here in the Los Angeles area. I thought I would need paperwork as to when I got the doors, the rep just asked the year of installation (1998, 15 years ago) and made an appointment for about two weeks in the future, after Christmas and New Year. The day before the appointment, they called to confirm, and the tech arrived the next day ahead of schedule. He fixed the problem: replaced both sets of rollers and fitted new guide. I am very happy with the entire warranty service. It was excellent. January 3, 2014
Be careful of lifetime warranty We were under the assumption we had a lifetime warranty on our warrant as the house was built in 2001 and we moved in in 2004 as 2nd owners. The warranty now reverts to 10 years from date of manufacture which I was told was pre 2001. Long story short we now have unsightly purple haze between glass and service told us we are on our own. Doesn't speak well for the company's thoughts on consumer satisfaction. Please read fine print on the warranty. January 3, 2014
Couldn't be happier When a problem developed in one of our house full of Milgard windows, we were placed immediately in the queue for service. The Service Rep arrived right on schedule, was pleasant and professional, and was in and out in no time, leaving us with a new window. It just doesn't get any better than that. I also appreciate the photo of the Service person we should expect in the email telling us when he would arrive. January 3, 2014
The warranty claim process couldn't have been easier. I had a several Milguard retrofit windows installed about 5 years ago. The seal on one window had broken. I called my installer who told me to contact Milguard directly. He told me where to find the serial number on the window which was very helpful. I looked up the Milguard number on the web and found that they had an online request form. I filled that out and a Milguard representative called me the next day to say that the request had been processed and we set up an installation date! It was that easy. The installer came right on time, replaced the window and that was that. Easy! January 3, 2014
The tech was quick, neat, and very professional. We have had a couple of issues come up over the years, but Milgard has always been very responsive and resolved them. It is so great to have a company stand behind their product so well. January 3, 2014
perfect On time and clean service, this is why we chose Milgard years ago. January 3, 2014
Great Service Milgard responded promptly and professionally to problems encountered on our sliding glass door and windows that we purchased approximately 10 years ago. With the type of service we just received, we are certainly glad that we purchased Milgard products and will make sure that we buy their products again. January 2, 2014
Great job. Professional, friendly, knowledgeable: Both the telephone schedulers, and the three gentlemen who came to our home to do the job. January 2, 2014
Excellent service. Alison, Brian and Tom were all very professional and great to work with. Thanks for the excellent service. January 2, 2014
Service was great I'm very happy with my windows that I purchased from Milgard and have received excellent customer service from all departments. Very professional company. Thank you, Connie Stanley January 2, 2014
Took forever! One of the big selling points for going with Milgard was their great customer service, as well as selling quality windows. While I do think the windows are great, I can't say that I was all that impressed by the service needed. When our windows arrived (we did the whole house), we were missing one screen, two windows were missing stops and the weather strip on all of the sliding screen doors was wrong. That was Sept. 23-25. We were told that it should just take a few weeks to get all of this resolved. Six week later, the tech arrived with three screens and nothing else on the order! Only needed one of those screens and no stop material or weatherstripping in sight! Told again that there must have been some mix up and that it should just take a week or two. Took about another 5 weeks to get it resolved!!! The tech was great and working in the cold and snow to get it done, but rather disappointed with the length of time it all took! January 2, 2014
Shawn(Sean?) was super. Called ahead to let me know he could come earlier than scheduled. We worked out the time. He did great work. Also his assistant was courteous. Cleaned up after work. January 2, 2014
Prompt and professional Prompt and professional service by the technician. Clean and quick! January 1, 2014
excellent service Tech's right on time.very professional repaired window and was gone! Can't ask for any better service than that!!!! Thanks Robert January 1, 2014
We are very satisfied with Milgard. Excellent service and I forgot to ask the service person if they would adjust our sliding glass door. Maybe we could make an appointment when they are in the neighborhood. No rush. January 1, 2014
The service was very professional The Service Tech was professional, polite and respectful. He answered all my questions and went straight to work. When I asked him to check the surrounding windows he did so right away without hesitation. I have always appreciated Milgard windows but this service call has solidified that Milgard is the company I will always choose. January 1, 2014
Excellent Service START TO FINISH Aaron Riffe in Customer Service was great to deal with. PROMPT returns to all my communications . Never was I left with any questions unanswered, The installer arrived 30 min. early Not the 30 to 45 min late that is normal for most contractors I have dealt with in the past !! . He was a pleasure to deal with, PROMPT, POLITE , EFFICENT..I have always known you product was the best.. But your company also has service to match.. Thanks SVW January 1, 2014
A wonderful experience-beginning to end. I was adding new Milgard French Doors and 3 picture windows to my home. I also told the rep that I needed to replace 2 Milgard windows that had discolored and how much would that cost (they were installed 15 years ago). He "reminded" me that Milgard windows have a Lifetime Guarantee. Milgard called me to set up a time and date. The installer came and replaced those 2 windows at no charge. January 1, 2014
Great service The appointments were handled professionally. The technicians came promptly and did their work efficiently. January 1, 2014
Service was Great but customer service desk is quite poor After spending $50K on 40 Milgard windows and doors, we got some problems and got a deadwood of a person at the customer service desk including the service manager. However, the service technician was courteous and polite. What a difference! Have the president of the company call me if need to discuss. January 1, 2014
Service was great I have owned these windows for 12yrs and never had any problems. Due to our last cold front I ended up with a "cold crack" window. I called and it was replaced promptly and professionally. Very happy. Thank you December 31, 2013
Polite, Fast, Efficient, Quality workmanship The entire experience was outstanding! Especially the quality and efficiency of the workman that replaced the window. Would recommend to anyone. December 31, 2013
Great service I was treated with respect and received great service from the customer service rep that took my initial phone call regarding my problem to the tech that came and replaced the window. Milgard's warranty came through with flying colors. Am currently installing two new Milgard windows in a shed we are building December 31, 2013
Too long of a wait. We purchased windows and doors for our whole upstairs. There was a manufactured defect in our slider, the rollers were installed improperly. I called about two months ago and problem was fixed only last week. December 31, 2013
It took over THREE MONTHS to replace rubber gaskets on 7 year old doors! My Service history for a single problem: First Contact: Sept 26th - First call on problem First appointment: Oct 23rd - wrong part Second appointment: Nov 20th - wrong part Third appointment: Dec 23rd - Cancelled - wrong part Fourth appointment: Dec 30th - Success! You guys HAVE to be kidding, right? These doors are just 7 years old. It was over 3 months from first contact to resolution. We are building a new house and, by default, were going to use Milgard (again). Now we are researching other options. December 31, 2013
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