Milgard Service

Milgard Service

At Milgard, we stand behind every window and patio door we build. If something covered by our Full Lifetime Warranty needs attention, Milgard's factory-trained technicians go out and make it right. We are committed to excellent service. Don't just take our word for it, here is what our customers say about us!

Milgard Service 4.7 5 6020 8167
I love Milgard windows and their employees I had three windows replaced that had lost their seal after 20 years. Field service gentlemen were polite, arrived on time and replaced windows withough a mess in no time at all. One window was very large but I never heard a negative word as the window was replaced as to it's difficulty of placing the window. The two guys worked great together and I enjoyed having them at my home. February 6, 2014
Excellent Your service has always been excellent and the tech Irakli Oniashvili is always on time, friendly and very professional. Thank you Carol Buck February 6, 2014
Superior in every way The tech arrived on time,completed the repairs in 10 minutes. February 6, 2014
The actual service visit was terrific. First class service. But 2 weeks is a long time to wait for the repairman. Other that the entire experience was terrific. February 6, 2014
Surprising level of service. From Alison to Tom and Chuck my experience with Milgard was unusual. Many companies offer outstanding warranty programs but Milgard has definitely stepped it up. From response time to actually doing what they said they'd do in a timely manner was unbelievable! Each of these people cared about what they were doing on my behalf and were warm and professional in their dealings with me. Our home is over 20 years old with about 40 Milgard windows. The few windows involved were replaced without hesitation. By the way, a remodel of our family room is underway and a series of new Milgard windows just arrived. They're beautiful and I wouldn't have purchased any other window! Thank you! Pat in Wenatchee, WA February 6, 2014
Very Satisfied Everything went very smoothly and the repairman was very professional. He removed his shoes when on carpet, which I thought was a great touch. He was quick and effecient in getting the slides in my windows replaced. The person who booked the appointment on the phone was very pleasant to deal with. Overall a good job! I would choose Milgard again. February 6, 2014
Made me feel like family Win win you folks are what service and quality are all about Shawn is the best he went above and made sure I was happy and noticed that I had another window with a problem wow talk about service February 6, 2014
Excellent Service! I highly recommend Milgard quality windows that I had installed throughout our home over 20 years ago. My picture window lost its seal and I couldn't find my paperwork. Lindsay at Milgard found my records after searching thru several databases and scheduled prompt replacement. Armando, Jorge and Jose arrived at the beginning of the 2 hour service window, removed and replaced the large second story window within an hour. They left the place immaculate. February 6, 2014
VERY HAPPY WITH SERVICE AND THE PROFESSIONALISM OF THE SERVICE TOTALLY HAPPY WITH THE WHOLE PROCESS, SCHEDULING AND SERVICE VISIT. THANK YOU FOR YOUR ASSISTANCE. I WILL DIFFINENTLY USE MILGARD IN MY NEXT HOME CONSTRUCTION. WHICH IS BEING CONSIDERED NOW. February 6, 2014
Great service at the coast! We were very happy with our recent service. Very easy to make appointment, very professional service, they really stand by their warranty! February 5, 2014
I'll buy Milgard again We built our house 15 years ago, got Milgard windows with a lifetime warranty. After 15 years, a few of the seals went bad and one window got broken. I called Milgard, they measured the windows and in a separate trip replaced the seals and windows, no questions asked. I cannot recommend them more highly. They sell a good product and keep their promises. Very good. February 5, 2014
Prompt, ontime, completed, great Great services included: Email appointment notification included photo of scheduled technician. Phone reminder the day before. Arrived exactly on schedule. Technician clean, courteous Finished the repair in 45 minutes No charge. February 5, 2014
Excellent service The Service Tech was timely, courteous, diagnosed the problem quickly and fixed the problem. He also took the time to make sure I was completely satisfied with the result. February 5, 2014
Everything wonderful except one huge mistake The phone rep, Monica was professional, friendly and efficient. The email and phone follow ups for the appointment were excellent. The technicians, Xavier and his partner, were solid. I would give all of this an excellent rating. The one sole problem is that I allegedly don't have Milgard windows and this possibility was never made clear to me until Xavier came inside my house. Monica accessed information about the purchase of my windows from what I later learned was a public website. When she told me the date of purchase and the purchaser, I assumed that she was accessing an internal database. Since the windows were bought and installed by the contractor who built my house, Monica asked for proof that I was the first owner. This took me several hours to prove as I had to call a number of city offices to find proof for my claim. I faxed her this information and she established with her boss that I qualified as the original owner and set up the home visit. We talked about how the technician would determine the damage from the condensation. At no point did she mention the windows were possibly not by Milgard. I was shocked, angry, and confused when Xavier told me the windows were not Milgard. Afterwards I called Monica and she was clear that Xavier had come to ascertain if the windows were Milgard and then to assess the damage and fit for replacement. If only she had been as clear with me in the first place! There might have been many methods by which we could have determined the windows were not Milgard and saved everyone a ton of time and energy if only I had known that was a question! February 5, 2014
Great job! The service and support given in-terms of answering questions and providing information was great. Thank you! February 5, 2014
service was great Had issues with bathroom window breaking, told me had new tech. that now has a breathing tube so it should resolve the issue. I know there is alot of people that has this same issue across the NW so I am glad to hear this. I hope this new tech. helps. February 5, 2014
Outstanding Service from A to Z Out of 57 Milgard windows in our house, we had one with a failed seal. The Milgard rep got on it immediately and scheduled the service tech to come to the house and swap out the pane. Communication was great by the rep and the tech, and I was very pleased with the whole experience. Thanks! February 5, 2014
Very fast, efficient, and great service! My husband said that the gentleman was very fast with fixing our door. Thank you very much! February 5, 2014
Love the guarantee on our windows! I love that we can get our windows replaced when we have had challenges. Thanks for standing behind what you make. February 4, 2014
great very pleased with the warranty service from scheduling to install. Prompt, courteous and clean. February 4, 2014
Nice, but shipping department need upgrade The phone service was excellent, and found the part I need right a way. However, he said the shipping department can not provide me with a tracking number. The shipping department need some work. February 4, 2014
Replacement Windows Had a couple of windows that imploded. Phoned Milgard and got the number of my local service company. Got an appointment quickly and the tech that came out was very friendly and professional. February 4, 2014
Really good service. Didn't hear from Milgard for several days after i reported the problem to Newman windows. They took down my information and made an appointment. The service tech arrived right on time. His instructions were incorrect but he was able to make the repairs on site anyway. He was very experienced and courteous. I am very satisfied with the results so far. February 4, 2014
Outstanding All the representatives I was in contact with were very polite and helpful. Replacement windows were installed without a hitch. Especially liked the emails and update phone messages. February 4, 2014
Great service!!!!!! AAAA++++++ Edgar arrived on time and carried out the repair as though he could perform it blindfolded. Really, he had 2 windows, double pane, fixed in less than 30 minutes. They look just as they did when new. Thank you, Milgard & Edgar! February 4, 2014
Very displeased with the quality of the product and service I received. Stunned I have been in business as a general contractor in SoCal for over 30 years. I have not only used Milgard doors and windows in customers home build's but mine personally. I have been very disappointed in the windows I have recently installed in my personal just completed home remodel. The vinyl double hung casements windows in my new master bedroom required a course in proper closing technique by the service tech to properly get the windows to stay securely closed. REDICULOUS! I have never seen a such a simple procedure , like securely closing a double hung window, require achieving such a level of skill to do so. Those who come over to close the window are doing so in vain without the proper training lesson in "HOW TO SECURELY CLOSE A MILGARD DOUBLE HUNG WINDOW". I am truly at a loss as to why it took the service tech three visits before the window was operating with somewhat of a latching consistency on the first try. Now, it's tolerable, JUST. The one saving grace to this whole affair is I know the windows are guaranteed for life. That I can believe in and something I know I'll be utilizing routinely in the future. Peter Reasin owner Native Sun Construction Services Dana Point, CA February 4, 2014
made me feel comfortable I was nervous about having Milgard come out. The service rep was really pleasant, saying no request was too big or too small. He fixed the problem easily and reassured me to call the next time anything wasn't right. February 4, 2014
Dissatisfied with the NO service The repair person acted as if he was annoyed to be out. All he did was look at the window and told me it "Might" be a caulking problem........... He then left!! February 4, 2014
The lifetime warranty really means something! When one of the Milgard windows I had placed in my home 5 years ago began to fail, I was afraid that getting a replacement with the lifetime warranty might be difficult. I was wrong. After one easy call servicemen were scheduled to come to my home in 2 weeks. They arrived on time and immediately replaced the window right there and then. No charge, no hassle. This is one reputable company. Their lifetime warranty really means something. I will buy Milgard windows exclusively in the future. I really appreciate how they stand behind their product. February 4, 2014
Milgard rocks! Great service, on time, professional, what more could you ask for? February 4, 2014
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