Milgard Service

Milgard Service

At Milgard, we stand behind every window and patio door we build. If something covered by our Full Lifetime Warranty needs attention, Milgard's factory-trained technicians go out and make it right. We are committed to excellent service. Don't just take our word for it, here is what our customers say about us!

Milgard Service 4.7 5 6465 8752
The windows are wonderful and so is the service I am so impressed with the quick response and service that I have received from Milgard . Diane in Albuquerque, NM April 28, 2014
Great People, Rivisionist Warranty Policy, cracking windows,vinylview All my experiences face to face have been great! In 2009 I moved in to a house with Milgard windows dated 2004. One of my windows cracked, I looked on the Web and the policy was "Lifetime for the home owner and 10 years if the house sold." You fixed the window, no problem and someone explained some untemper glass made it to production. Two years later, cracked window and on the phone, I'm some crazy person because there is a new policy, and no one over at Milgard ever heard of the policy I claim I read two years ago, and I have to pay if I want it fixed. Then, the third window broke and NO Way were they going to fix it in 2013 for free. Finally, FOUR scuttled appointments and fixed. As for the windows, aside from three windows cracking due to heat differentials of sunshine in the morning or sunset in the evening, there is a nice 4" wide vinyl bar blocking the view through the kitchen window if it is open. Such as all the windows, so conspicuous the vinyl bars that block the view. April 26, 2014
Great service The Migard serviceman as always was courteous, efficient, neat and clean. April 26, 2014
Great job On time, clean and quick, looks like new and completely covered by the guarantee... no questions asked. What else could you ask for! April 26, 2014
Fast and efficient Your professional techs were able to fix four of our windows. They had everything they needed and got the job done! Thank you. April 25, 2014
So quick From the initial call to the swift replacement, the service was prompt, efficient and seamless. Thank you Milgard April 25, 2014
the tech was very good, didn't like the scheduling the scheduling needs some work. I had to trust someone coming into my home to replace my windows with no one home because you couldn't schedule around my job. I feel that if you wanted to you could dispatch the work a little better rather than rely on a computer to do the scheduling which has no feeling for the working person. I did however think the tech was very courteous and handled everything great. The windows look fantastic also April 25, 2014
Painless installation Milgard reps came within the advertised time frame for the service and were quick and professional. They removed the glass in my slider patio door, replaced it with new glass and reinstalled my screen in about 15 min. If I have any constructive criticism, it would be that, although they did clean the replacement glass, it could be a better job, but that is so minor! I am a happy customer... April 25, 2014
Top notch service The technicians that were sent out were very professional and polite and were very mindful of our animals and making sure they did not get out. I have nothing for praise for the work they did. I am completely satisfied with them. April 25, 2014
The service is great, but disappointed in the product! If it weren't for the great warranty and outstanding service, I would never want to use Milgard windows again. We have had to REPLACE just about EVERY window and some of the windows twice in our 15 year old home. I don't believe the UV protection within the glass lasts as long as it should. April 25, 2014
All is good! I contacted Milgard via their customer service link on their website and it did take at least a week before someone contacted me about a potential broken seal on one of my windows. Once contacted though, an appointment was promptly set up and a tech came out and looked at the window, verified that yes the seal was broken and he also checked the rest of my windows. About two weeks later the new window was installed. The installer was quick and professional. We are the original home owners and over the course of 18 years have had several windows replaced. We love the Milgard guarantee. April 25, 2014
The service was excellent, timely and much appreciated. I appreciated the follow up from the first call to the Milgard office to the on site visit to repair three windows in our new home. Your service reps know what they're doing and did a great job. April 25, 2014
Goodness, All Around A weed wacked pebble shattered our patio door into a million upright pieces. Called Milgard Service and was given a sympathetic service member who informed me that three weeks was the soonest for replacement time. She then promised to try to adjust her calendar and call me back. By days-end she had returned the call to inform me she rescheduled the replacement for six days from now. The attention to detail was incredible! She asked me to read the number on the inside of the window, between the two panes, then informed me that the workers would be there between 1:30 and 3:30 PM. with that replacement. On the day of and hour promised we received a call from the Milgard workers who arrived in uniform with a complete door, showed us the most minor of differences, asked if it was acceptable, replaced the whole door and were out within 20 minutes. The minor difference was strip on the inside was now a grey instead of white color. The service, speed of operation, and human element inculcated into such a large company is unsurpassed and a model for other such businesses. April 25, 2014
Outstanding service, highly recommended. Service Rep Hector did an outstanding job. He was friendly, knowledgeable, and professional. He is a credit to the Milgard name. It is rare to hear positive feedback about a company from their employees. Hector was obviously proud and happy to work for Milgard. That along with his excellent work made the entire repair a bright spot in the day. How often can you say that about a service call?! April 24, 2014
absolutly fantastic i had one window where the seal was broken, my windows are under a lifetime warranty, but i was worried i would get the "run a round" when i called. no one gave me the run a round! they were professional and very pleasant. the appointments were made in a very timely manner and the gentleman that came out was actually early! he did a great job and fast! thank you so much, i love my windows and would recommend you to anyone! April 24, 2014
Super service!! We purchased a sliding door in 1998. The seal failed recently so I called to get a replacement. They set up a time and I thought it was to measure, etc. Two men showed up with the replacement, installed it and told me it was under warranty!! Milgard must have had a copy of our order on file, figured out what was needed and shipped it out. The 2 men who installed it were very friendly, and got the job done efficiently and quickly. April 24, 2014
BEST EVER! Super excellent! Fast and painless! I am glad I went with Milgard! April 24, 2014
Fix sliding door handle Excellent service. On time and very polite. Fixed handle in about 30 seconds. April 24, 2014
Milgard IS clearly the best. When we needed a replacement window, there was absolutely no hassle. Our beautiful new window arrived on time and was installed quickly by an experienced professional. Thank you, Milgard Windows and Doors! April 24, 2014
Seal was broken on a window. One call to the service desk started the process. I was told how to find the serial number on the window, which I did, and Milgard found the window in their records and made me a new one. The install was scheduled at a time that was conveient to me and the technician changed the glass in about 10 minutes. I am extremely pleased with the service. April 24, 2014
Without any doubts we give Milgard our highest recommendation. Thanks for this opportunity to express our gratitude to Milgard and in particular the individuals who worked with us. They truly helped make this a pleasant experience. We believe the highest ratings were well deserved. To quote Mark Twain: To get the full value of joy you must have someone to divide it with. Thanks again and hopefully this response will give back (share) some of the joy we had working with everyone! April 24, 2014
Once contact was made, the service rep and technicians were excellent. The only complaint is the time it took to receive the initial response from my email and telephone calls. Once contact was made, the service rep, scheduling and technicians work were excellent. April 23, 2014
wonderful Great service. Arrival on exact time window we were given,very professional,clean,precise, excellent, Thanks a lot. April 23, 2014
Service was excellent. Very pleased with the Mligard warranty. They stand behind their products. Will purchase all Milgard products in the future. April 23, 2014
Curtious, Quick, & Quality The service I received was quick, and was a quality install. Millguard stands behind their products performance and durability. I am glad I went with Millguard when building my home. April 23, 2014
Your Service Tech provided excellent recommendtions to solve our concerns! Sergey was very helpful in understanding our concerns and he provided excellent recommendations to solve our concerns. Please pass along our thanks to Sergey for his great customer service! April 23, 2014
Superb job! Hassle free warranty service... Very professional and friendly Customer and Tech Services April 23, 2014
Repair Answered all my questions and he knew the product very well. He took the time to explain everything to me and made me feel comforable. April 23, 2014
Very Well Done I was very pleased with the warranty visit from Milgard. The two-person work crew was prompt and courteous. They were friendly and communicated well. It was clear that they knew what they were doing. Rather than just fix the problem, they took the time to explain the cause and how I might avoid it in the future. I felt that they enjoyed their work and put forth a good effort to make this a positive experience for the customer. It is clear to me that Milgard understands the high value of good service in promoting their brand. Keep up the good work! April 23, 2014
Prompt, professional, complete satisfaction Initial delays in getting this scheduled, but end result was total satisfaction. April 23, 2014
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