Milgard Service

Milgard Service

At Milgard, we stand behind every window and patio door we build. If something covered by our Full Lifetime Warranty needs attention, Milgard's factory-trained technicians go out and make it right. We are committed to excellent service. Don't just take our word for it, here is what our customers say about us!

Milgard Service 4.7 5 6705 9099
As always the service call was easy I am impressed with the caliber of your staff and their professionalism. They never forget to smile... Thanks May 26, 2014
The service we received was good. Our only issue was that the replacement locks for the windows was missed. On our prior repair where the window was ordered, several window latches were found to be in need of replacing. We were told that when this repair was made that they would be replaced as well and they were not. The serviceman said he did not have them on his repair order. Will they be sent to us to replace? May 25, 2014
Warranty replacement We had to have a window replaced. The team that came out todo the work was on time, efficient and professional. We had almost forgotten about the lifetime warranty, but when we called about it the problem was handled with no question and no out of pocket expense. May 24, 2014
Best service I have ever gotten! The service I received was prompt, caring and professional! There is not one single thing I would recommend them to do to get better service. They were the best! I would recommend them every day. May 23, 2014
Great The guys who came to our house were prompt, courteous, efficient. When I thanked them for replacing the windows and the work they did . They said ,"No, thank you for choosing Milgard" That really impressed me. May 23, 2014
Technician great, getting there so so Have had Milgard out a few times regarding condensation between glass. Always corrected the problems. Most recently, scheduling the service is the worst part of the process. No response to email requests, the standard way of scheduling the service. Very long hold times when you do actually have to call in due to the non responsive emails. Once you do get an email response, or talk to a rep, it goes pretty good. I am guessing the reps are slammed with requests, and having a hard time keeping up. Tech was a great guy and took care of business. May 23, 2014
Unless the window fell out, I am completely satisfied with the service and replacement. From the very first phone call to the Milgard company the representative was very proficient and accommodating to resolve my widow problem. The service call the day before repair, was perfect with a time frame of 2:30 to 4:30 P.M. The repair/replacement man was here just a few min. after 2:30, very courteous, and did an excellent job. When he was finished I didn't think there was a glass in place, it was so clear, As a courtesy he also checked my patio door and corrected a little problem I had with drainage in the track. I was grateful for the tips he gave me on how to keep the products clean also. Milgard definitely is "clearly the best." May 22, 2014
Service is awesome but product has obvious flaws Let me begin by saying the warranty service is simply awesome. We selected these windows based on "word of mouth" recommendation and superior energy efficient and insulating qualities. Additionally, the service rep's are knowledgable and very professional. However, we have expended singular episodes of failure with these windows and a repeat (three times) of one problem. The locks continue to fail on these windows. That poses a serious security risk since we live in the country and susceptible to burglars or unauthorized entry. Each time, the service rep fixes the windows and they lock again. But it doesn't last for long. He claims the windows are too heavy and simply break the locking feature. he is honest each time and an asset to the company. His great attitude, integrity and knowledge makes this repair tolerable. As for other repairs, the glass lost interior gas and began to fog or appear discolored. They replaced both windows no questions asked. Like I said, their warranty service is great! They continue to answer my calls and respond accordingly in a reasonable amount of time to repair. I guess we will just have to call each time the locks fail. May 22, 2014
Great service Hire more service techs. I had to wait until 6 pm because my tech was to busy that day. May 22, 2014
This service went beyond my expectations!!! Milgard is very lucky to have Scott working for them as a technician. He was very personable and went above and beyond my expectations on replacing the glass in my sliding glass door. Thanks Scott!!! May 22, 2014
Super fast service The guys showed up 10 min early and were done in under 15 min total. It was fantastic. May 22, 2014
Window installed Technician phoned to request an early visit. That was appreciated due to the stormy weather predicted for later today. He was very thorough, very professional and very fast. May 22, 2014
Fast and courteous service My new windows look great. The guys installed the new windows quickly and professionally. Thank you for the guarantee. May 22, 2014
Service was great!! I was very happy with the service I received. The tech was very nice and arrived right on time. May 22, 2014
this service call reassures me I bought from the right company they were prompt, courteous and very professional. I would recommend them to anyone looking to replace windows or doors. they really stand behind there product. the warranty alone tells you that they believe in what they make, and sell. this is why I like to buy made in America. thanks again for your great product and even better service. regards Mark and Nora Hollinger May 22, 2014
They did a great job! The guys showed up on time, got right to work and replaced the transom window in about 20 minutes. We are really happy with the job they did. May 22, 2014
Problem Fixed Milgard came to fix a broken window and found a warranty problem. They came back and fixed all the warranty issues. I had a few windows that were smeared and never looked clean. The Milgard people noticed the smear problem and offered to fix it on warranty. Thanks. May 22, 2014
Milgard stands behind their windows We have had over 40 windows fail in the 11 years of owning our home. Milgard has professionally replaced them all under their warranty. Would have spent $1000s if we were the 2nd owner. May 21, 2014
prompt, polite, and professional service Guillermo handled the replacements expertly and offered advice that solved my small problem associated with the sticky substance that helps hold the windows in place. He arrived on schedule, was finished quickly, and has a friendly demeanor. May 21, 2014
Service was excellent Pam Cox helped me get the required service scheduled and Cesar showed up exactly at the scheduled time and was finished quickly with great results. I would have taken care of the issues earlier had I known the process was going to be so easily addressed. Thanks again, Charles Burke May 21, 2014
So pleased with service! We we bought our home over 20 years ago we didn't think anything about the lifetime warranty for the windows. When one of the windows dropped suddenly and the spring and vinyl broke, I researched old records and the internet to find that the windows could be serviced under the lifetime warranty. Once I finally got a hold of someone, they were very helpful in scheduling the tech to come out. When he got here, he got the window working again and ordered a replacement. The technician resides locally and was able to fix the window in less than 48 hours from when I called for service. We are very pleased with Milgard and I will recommend these windows in the future. May 21, 2014
We were well served We loved the quality and workmanship. We did find scratches on a couple of the windows after we cleaned them, however, the Lowe's sales person from Bend OR came over that day and ordered replacements. The replacements took less than an hour to install, and these were big 6ft X 8ft windows. We had windows in a new house installed by a company 5 year ago and 4 years later they were out of business. We have no worries that 5,10 or 20 years from now Lowe's will be there to service these new window here in Bend OR. May 21, 2014
Superb service on lifetime warranty Everything about the service process with Milgard was absolutely excellent. The initial call to service was easy and I didn't have to know any complicated data for the service person to look up our windows. The appointment was made quickly and the follow-up call to set a specific time on the appointment date came as promised. Rob the service tech was exactly on time, did his work quickly and with no fuss or mess and was really a super-nice guy. Just couldn't be better. Milgard is on the top or our list for any time that we need new windoes. May 21, 2014
The service was great Our techs showed up and determined which windows were not locking properly and then got them fixed. Great job. May 20, 2014
Excellent Service and Professionalism Very impressed with Milgrad warranty service on sliding door and windows. That's why I purchsed four custom-made fibre-glass French windows for replacement (originally they were Pella) from Milgrad :) Thanks so much for providing me a peace of mind. May 20, 2014
Thanks for the excellent service. The two Service Techs, Mark and Alex, arrived at 9:15 a.m. and replaced the big picture window in the living room in 15 minutes. I envisioned the job would take a few hours, and require some paint touch-up, but it did not. May 20, 2014
Prompt and professional service This window replacement was quick. The technician was curtious and efficient. He taped up the old window to avoid dropping glass splinters on the floor, used a mat to catch any debris and cleaned up everything. Taking out the old window semed easy and the new one was installed in no time. The technician was very professional. The new window looks great. I will definately buy Milgard windown for my next house too! May 20, 2014
Prompt, professional service We had a great service experience, the issue was fixed promptly and efficiently, and all service members were courteous and professional. Customer service doesn't get better than this. May 19, 2014
Satisfied Customer Everything was excellent and very happy with the Milgard products. All my windows and doors are Milgard brand and in 20 years never had a problem until now which is amazing. The only complaint I have is I had to reach out to Milgard get an actual appointment time set as no one called me to do this. May 19, 2014
Excellent! The service technician was in and out in 15 minutes. He replaced a window that had failed. Couldn't have been more pleased. May 19, 2014
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