Milgard Service

Milgard Service

At Milgard, we stand behind every window and patio door we build. If something covered by our Full Lifetime Warranty needs attention, Milgard's factory-trained technicians go out and make it right. We are committed to excellent service. Don't just take our word for it, here is what our customers say about us!

Milgard Service 4.7 5 5494 7455
excellent it is always such a relief to know I can count on Milgard to continue to provide excellent service over the 20+ years since installation November 21, 2013
Milgard definitely stands behind their product I am in the process of replacing about 70 "new-construction" aluminum windows in one of my projects. I have installed about 10 of these windows so far and ended up with about 1/2" water between the dual-panes in one of the fixed windows after a hard rainstorm (all of the other windows are perfect). I called Milgard and they set up an appointment to have a technician come out to inspect (and repair/replace if necessary). The technician arrived within the scheduled 2-hour time slot, inspected the window quickly to confirm a seal leak ... and replaced the entire dual pane assembly without disturbing the frame ... all within about 20 minutes. He was in and out quickly, left the surrounding area clean ... and even cleaned the glass after installation. It looks just like brand new again. Of course, it was covered under Milgard's warranty. Now THAT is what I call SERVICE! November 21, 2013
Service was great. Too bad it was needed. No complaints about the service...the corrections were simple and everything looks great. But the defects were issues with assembly and should have been corrected at the factory. Instead, valuable time was wasted by me, the salesman, and the service rep. November 21, 2013
proimpt courteous intelligent service no excuses made just replaced what was defective and tried to please good attitudes good people November 21, 2013
Wonderful Service Had a few panes replaced due to moisture between the glass - I will always get Milgard in the future due to the lifetime warrantee!!!! love my milliard windows. November 21, 2013
Excellent service. Great service person. Very professional and informed me of our contract. Would definitely recommend the service person and Milguard as a company. November 21, 2013
WELL DONE IN EVREY RESPECT. I received an email telling me the approximate time and date of the visit. (I had forgotten the time and date.) The technician telephoned me when he was about 15-20 minutes from my home. He arrived with the right replacement piece of window glass. (I don't remember telling the office which window was fogged.) The tech had the pane replaced and the window back in place in 15-20 minutes. November 21, 2013
Superior service. Our windows are 12 years old. Two were leaking moisture and two were beginning to break down inside with little spots appearing. Armando and assistant were here around 11:00 within the window of time promised. Very professional and happy to be of service. Advised us about spraying silicone spray in slider bottom and top grooves. All windows are working smoothely, now. The service was speedy and clean. I have already told my friends how excellent the service was and the lifetime warranty. November 21, 2013
Very Prompt! I was quite impressed with the timeliness of the technicians. Very prompt and right on schedule. They completed the work quickly and did a great job. November 21, 2013
This service is awesome! I am very happy I went with Milgard windows and sliding glass door. They look fabulous and my home is so much warmer than before. I would recommend Milgard to everyone. November 21, 2013
beyond my expectations I was impressed with the speed of diagnosis of why I could not remove my windows, with the patience of the rep in explaining the problem to me, and with the added attention to other small areas of need that I hadn't noticed (e.g., I now have a smoother sliding operation). I was surprised that he offered to clean the windows, the outside of which I'd been unable to clean for 5 years! November 20, 2013
Service was good Too bad the sliding window replacement wasn't noted on work order as well as the stationary side. Now the repairman needs to come back. Another 3 week wait. But on the whole very pleased with the windows and the dependability of the warranty! November 20, 2013
Great customer service Fast, friendly employees. Only windows I will ever buy November 20, 2013
Excellent Service The perfect windows and a lifetime of service from the manufacturers. Employees are trained, courteous and professional. Glad we chose Milgard. Have and will continue to recommend Milgard as the only windows for your home. November 20, 2013
skylite I originally sent a secure message to your company in May of 2013 and no one ever call me back. I called in sept/oct to follow up and they said no message was received. I have the original email (if you want). They came in early November and the order was to replace the skylight. Your technician said they couldn"t replace the entire unit (which was what I had discussed with the technician when I called. Had to spent extra time waiting for another appointment in late November. The technician arrive on time and caulked the seams. Hope it works and waiting for the next storm to see if it leaks anymore. November 20, 2013
Milgard definitely stands behind their product! I had a problem with a patio door and called the Milgard appointment desk. I was given an appointment date and told I would receive an email two days prior to the appointment with a picture of the Milgard installer and a two hour time frame of his arrival. It all went like clock work. The installers were very professional and knowledgeable and best of all they were on time! Not only did they replace the glass in the door but they replaced the lock mechanism as well. The installers were in and out in an hours time. It is rare to find a company like Milgard that not only guarantees their product but completely stand behind their warranty. November 20, 2013
Overall, a great service that is really appreciated! The online service request and the e-mail telling me within two hours of the expected service time and the actual service was great. Yes, I would recommend Milgard to anyone looking for windows new or replacement. November 20, 2013
Unexpectedly great warranty and service I had an excellent experience with this whole process. It was a pleasant surprise when Milgard not only stood behind there warranty but did it in a VERY professional way without having to jump through hoops. I am VERY pleased with every aspect of this process. I have no complaints and highly recommend Milgard. Thank you for making this such a positive experience. November 20, 2013
Great Service! Service Tech showed up on time & replaced broken window pane in minutes! November 20, 2013
the service results word less than expected. The primary reason for me requesting a service call concerned the sliding glass door on the west side of the house. When we experience NW, west or south west winds over 20 miles per hour there is lots of wind that rushes in through the sliding glass door. When this is happens the living room gets cold and is very uncomfortable. When I purchased the home in the year 2000 I was very pleased to get a lifetime warranty on the windows supplied by Milgard. It now seems like the warranty is no longer valid. The service rep simply looked at the sliding glass door and said if there was a house directly outside the sliding glass door this air infiltration would be eliminated. This hardly rectifies the problem: Your warranty is only as good as solutions to the issues are created. November 20, 2013
Great service. We are very pleased. Your Milgard Service Tech came to our home to install a portion of the door latch on our slider on November 15, 2013. He also made some small adjustments to the sliding glass door during his visit. He was very professional, friendly and courteous during his visit to our home. Upon the completion of his repairs, he demonstrated how to close and latch the doors. He also informed us that Milgard has a lifetime warranty and to call if anything required the company.s attention. Your service tech was an excellent representative for Milgard and we are pleased to give him, and your company, our highest recommendation. November 20, 2013
French doors must be reinstalled The service tech was on time and was professional. Our exterior Milgard French doors reportedly were not installed correctly, and the installer went out of business shortly after we bought our doors. Because of poor installation, every few months the doors stop locking and they scratch the bottom sill when opening. Unlike the last two visits, this tech could not adjust the doors so that they would lock. After he left, I spent about 20 minutes making adjustments and, fortunately, got the door lock working. The doors are good quality and I plan to have them reinstalled in the spring. Milgard is not responsible for correcting the poor installation, but they were kind enough to inspect the doors to assess the problem. And I do appreciate their efforts to get the doors to lock properly. Thanks, Milgard! November 19, 2013
Good work I feel it was a complete waste of time to make me get serial numbers of the windows and then tell me to call back with the window measurements. I felt like a stall tactic to blow me off and get me to go away. I had to leave several messages to get the repair order started. Not once was my call returned. I always had to call back and press the issue. Additionally asking what rooms each repair was to be done was also a waste as the technician had none of this information when he came to the house. November 19, 2013
Unmatched service Milgard has always taken care of any issues that were discovered in the field. November 19, 2013
Excellent service and communication. The technician called 15 minutes ahead of time to let me know he was on his way over. He was very professional and courteous. He repaired 3 different issues on two different windows in a very short period of time. Excellent service. November 19, 2013
Very poor serivce from tech. The tech did not install the glass correctly, severe waves in the window, would not look at any other storm damages windows and screens. November 19, 2013
Excellent service - no hassle Very professional, no hassle experience. thank you milliard. November 18, 2013
Fantastic Customer Service Little did I know that we would use the "lifetime" warranty on our Milgard windows. We bought our windows about 20 years ago and have had 3 window failures. Each time the representatives were prompt in setting an appointment and very efficient in replacing the glass - about 15 minutes for our front big window. Excellent service, so glad we made the decision to go with Newman Replacement windows and Milgard. November 18, 2013
Consistently Exceptional after-sales service Milgard is a great company. They are continuing to honor the warranty on their products, 20 years after they have been installed and in daily use at my home.I also admire them for hiring great, customer-oriented staff. The service staff has uniformly been friendly, professional, courteous and very helpful. My family and I feel confident and comfortable with the staff who has made house calls - they have been genuinely interested in resolving the few issues that we have reported. Thank you. It i wonderful doing business with you. November 18, 2013
the repair of our windows was taken care of and i do appreciate that. the original service repair tech only took care of the sliding glass door that had damage inside the glass but did not bring the other three windows. it would have been much better for the consumer for the original repair tech to take care of all 4 windows that were damaged. overall the windows work well except for the large double hung sliders that take a good effort to lock. we are pleased with the sound quality that they provide as well as the comfort. thanx milgard for standing behind your product. November 18, 2013
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