Milgard Service

Milgard Service

At Milgard, we stand behind every window and patio door we build. If something covered by our Full Lifetime Warranty needs attention, Milgard's factory-trained technicians go out and make it right. We are committed to excellent service. Don't just take our word for it, here is what our customers say about us!

Milgard Service 4.7 5 6038 8186
Greatly Satisfied since I had my Milgard French doors installed I've had many compliments regarding both the looks of the doors themselves as well as how great they look in the living room and open up the room looking out onto the patio. The hinges had fallen out of alignment (my fault) and needed to be adjusted. The tech knew exactly what to do to get the doors operating smoothly again and finished the job within 15 minutes! When I asked for the bill he said "no charge"..it's taken care of by your warranty. Big and pleasant surprise since I have had these doors in place for well over a year. I cannot say enough about how great my experience with Milgard and their professionalism has impressed me. You rate a A+++ with me!! Many thanks. January 27, 2014
Very satisfied with service. Very satisfied with customer service on the phone and the service technician that came to our home. Overall, very satisified. The only minor point that I would like to make is that the first available appointment time was about 3 weeks from the day that I called in for service. Our window concern was not an emergency so it was not a big deal, but I was surprised that the earliest appointment was so far out. January 27, 2014
The service was EXCELLENT! Milgard was wonderful and kept their word to the warranty on their windows. Making the appointment was easy and having the service techs out to replaced windows was excellent. Service Techs were on time, efficient and neat. After job was completed, the tech did a walk thru with me to all the windows that were replaced. I would definitely recommend Milgard Windows to a friend. Thank you Milgard! January 27, 2014
Service was adequate Contact and response time was great. The fact that they had to come out 3 different times to fix the problems, and make 3 new patio door windows because of flaws in glass when tech received them to install does not speak well for the Quality Control process. If I wasn't retired, having to take time off of work for 3 seperate install dates and times would have been very frustrating.. Third time was a charm on glass with no imperfections. January 27, 2014
Great Product and Service!!! So glad we went with the Milgard sliding glass door. It is made so well and the small issue that we did have was taken care of by their service department fast. January 27, 2014
Outstanding warranty service experiece Two of my window locks got broken. I called the customer service. Representative Betty quickly scheduled an In-home service. To ensure the smooth communication, she followed up with a post card and email on the schedule. The technician Jeremy is very experienced, he quickly identified the cause (bad nail\screw). He stated it does not happen very often because milgard has high quality standard, but if a customer ran into it, their warranty service always quickly addresses it. He took both windows off, fix them and put them back in 15 min. I am also been impressed by his professionalism. He called and notified me 30 mins before arrival. He put on shoe covers to protect the hardwood floor. He also offer to help move furniture back January 26, 2014
My window crank is fixed! I appreciated all of your help. My window opens and closes normally. Thank you, thank you, thank you. January 26, 2014
Excellent service Initiated and confirmed service easily via website, so no phone contact. Install service was prompt, on time and both professional and friendly. January 25, 2014
Service timely, efficient and very satisfactory Service only yesterday. Replacement window installed in 10 minutes! Reps arrived early after calling, were cordial, efficient and professional. Very little mess. They cleaned windows nicely. January 24, 2014
Techs were great, but took too long to get an appointment I called for warranty service on one of my windows in mid December. The earliest appointment available to replace my small window was January 23, 2014. That is way too long to wait for a service appointment. Very disappointed about that. Milgard must do better with warranty service appointment turn times. My service techs, Mark and Saib (spelling?), were very friendly, professional and courteous. January 24, 2014
WOW! You just couldn't ask for more! My windows were installed several months ago. The first time I opened the bedroom window it would no longer close/lock properly. One phone call was all I needed. The communication was great, the service man was great and he fixed the problem in less than 1 minute!! From the first phone call to the completed repair Milgard kept in touch with me. I love this company!!!! January 24, 2014
Excellent service as always! Milgard always stood by their warranty (and more!). The technicians were always professional & knowledgable yet so POLITE! (Some technicians from other appliance companies may know their stuff but so rude & know-it-all attitude). Thank you for your high quality windows and services! January 24, 2014
VERy good Prompt service and very helpful with questions I asked them January 24, 2014
Window Hardwares, Glass Doors Replacements 1/20/14 - two technicians came to our house. The total cost was over $1650.00 New hardwares for windows in dining area, living room, bonus room was to be done. New glass doors for sliding doors in family room to be replaced. New windows for the shower in the master shower to be done. What was not done as paid and per invoiced materials and labor: 1 - the hardwares (the swining arms of the windows) in the dining room -- one part was replaced new - the other piece was rusted - that should have been replaced too. I thought when the tech back in Dec and I walked through the house, when I said replace the window 'arm' it means the hardwares changed. They only replaced the 'Y'shaped portion & left the small piece metal piece below (1/2 x 4" long) that's rusted in there. Why will I agree to replace just the other part and not the other small piece? 2 -the two (18*18) windows in the master shower. the problem was both windows are not opening, and Milgard tech last Dec told me both must be replaced with new better type of window materials that Milgard now have-- I just checked it today-I did not realized that ((a) one of the windows now opens but I paid for NEW WINDOWS not just to fix it (b) the other window not only was not fixed it was not also not replaced by NEW WINDOW. I'm frustrated and not happy with the way this was handled. I'm sure the hardware in the window must be a misunderstanding --but I'm not the expert- Milgard tech should have advised me about that. We paid over $1650 and we should be totally satisfied with labor and materials done. January 24, 2014
The Les Scwab of Windows We've used Milgard exclusively on two homes. Product quality and customer service are exceptional. Best warranty in the industry. Will never buy another window from any other manufacturer. Milgard is the BEST! January 24, 2014
EXCELLENT AND OUTSTANDING SERVICE CHUCK OAKS ARRIVED PROMPTLY AT THE APPOINTED TIME AND EFFICIENTLY REPLACED 10 NEW WINDOW PANELS SMOOTHLY AND CHEERFULLY! UPON COMPLETION, HE REMINDED US TO KEEP MONITORING THE REMAINING WINDOWS FOR SIMILAR PROBLEMS AND NOT TO HESITATE CONTACTING MILGARD. CHUCK OAKS IS AN OUTSTANDING REPRESENTATIVE OF MILGARD WINDOWS! ALSO, THE CUSTOMER SERVICE REP., MS. TANYA SEWARD, WAS EXTREMELY HELPFUL AND PROMPT IN HER RESPONSE TO OUR INITIAL CONCERNS. BOTH SHE AND CHUCH PROVIDED PROMPT AND GRACIOUS SERVICE! January 24, 2014
Service . . What Service? 1. On December 18, 2013 a service request was initiated by phone with a Milgard service person. 2. Next on January 7, 2014, a phone message was left on the Milgard service line requesting a call-back for service. 3. On January 17, 2014, a request for service form was filled out on-line with 4 photographs was submitted in hopes of obtaining service. I am still waiting to hear the phone ring. Milgard apparently has NO SERVICE department. January 24, 2014
Overall, the experience with Milgard was terrific!! Due to circumstances beyond either Milgard or mine, getting the job done took awhile. I want to make it clear that that in no way reflects on the service provided. Everyone from the phone representative, scheduler, and repairman was really professional, courteous and fast. It was a pleasure doing business. We replaced windows that were over 15 years old, at no charge. Now that is a guarantee!!!!!!! January 24, 2014
Service was great! My technician was very efficient and did an excellent job. The Milgard guarantee is excellent! January 24, 2014
THE BEST! I had Milgard windows installed my home when it was being built in 1990. Since then I have had a few that needed replacing; this week I had a skylight that needed replacing. Not only was all the work done for free, the people were so professional and great to work with. I can say that in all the household repairs/improvements I've had done, Milgard is the best. When they examined the skylight in question, they found that 2 others could be replaced as well. Everything was done quickly and efficiently. I would recommend Milgard to everyone. THANK YOU! January 24, 2014
nice guy, fast and neat, we waited 30 days for him to get here we waited 30 days, we were told that the was the best you could do, while our friend, who had Milgard installed at our recommendation a year later, had his replaced in three days. January 24, 2014
very good technician arrived early and was completed in 15 minutes! Very professional and courteous. January 24, 2014
A clear choice for windows! We couldn't be more satisfied that our contractor chose Milgard to provide the windows for our new house. We've needed service a couple of times and have received professional, prompt service. January 24, 2014
great service The first time I had an issue with a window that had lost it's seal. It took several months and many phone calls to get it resolved. It was a horrible customer service issue on your part. This time was fantastic! The agent I talked to was great, the service tech was on time and a great guy. Overall a great display of customer service! Thanks! January 24, 2014
As always, customer service is fast and they show up on time. Unfortunately, My issues was not resolved. Either the windows leak or the roof. We will see at the next window-rain storm. January 24, 2014
the repair work was fast, thorough and excellent! the service tech was punctual, neat and efficient in the work he performed. I have always been satisfied with Milgard. January 24, 2014
Excellent Service! Windows were getting foggy in-between the panes. I called and they set an appointment and the service tech was prompt. He looked at the windows and agreed that they needed to be replaced. A few days later I received a call to set the day for replacement. Tech showed up on time and was very quick in replacing all the windows. I would recommend Milgard windows to any one because of the way they stand behind the product. Very happy! January 24, 2014
Excellent service once again! John was our service person and as usual, he was not only on time (early in fact) but had the problem diagnosed and finished in a jiffy. He has come to our house once before to correct a minor problem and he showed the same efficiency and professionalism then too. We highly recommend him for a job well-done. We are loving our door once again! January 24, 2014
Awesome! Very professional and efficient. Would highly recommend Milgard for your window needs. January 23, 2014
Best Service Ever! My 10 year old Milgard window spring was broken and the window would not close or lock. I emailed for a service request and was delighted when I received a call back the next morning. After explaining my problem, the service rep was able to send out a repair team within 3 hours. I was shocked! Milgard windows have a lifetime guarantee so it didn't cost me anything to repair. I would never work with another company after this. Milgard is the best! January 23, 2014
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