Milgard Service

Milgard Service

At Milgard, we stand behind every window and patio door we build. If something covered by our Full Lifetime Warranty needs attention, Milgard's factory-trained technicians go out and make it right. We are committed to excellent service. Don't just take our word for it, here is what our customers say about us!

Milgard Service 4.7 5 5763 7832
Great experience This is the second time we have had to contact Milgard for service on properties being sold and they stand behind their warranty. Bob, the technician comes out, takes a look, and schedules the repairs. No hassles and so easy on the consumer. Wished more companies did service this way. December 19, 2013
Excellent job on the windows! Thank you so much for the service you guys did a great job on the windows! December 18, 2013
Thank you Came out as promised and fixed the locking mechanism on a new Tuscany sliding door. A plus service. Thank you December 18, 2013
Total rating --- fair The first FOUR phone calls did not result in a call back (Susan & Denise) On the fifth call I asked to speak to someone other than these two individuals. I was connected to Pat, who was helpful and knowledgeable, and scheduled the ordering of the replacement windows.. The installer, Mike, was super efficient and very professional; he arrived at the agreed time, and was very pleasant. Your customer phone personnel need to RETURN PHONE CALLS.. Pat and Mike were great. December 18, 2013
Great service! Overall excellent service. Long wait time (3 weeks) to get service appointment, but then it was not a critical issue either...just inside (second barrier) weatherstripping that had come off. December 18, 2013
Another problem solved I am a builder on the north Oregon coast. There are less expensive products available, but I always try to talk my customers into using Milgard because of the guarantee. This was just one more example of a customer realizing the slight difference in cost was more than made up for by service down the road. December 18, 2013
Service man was excellent and very professional..Great experience.. Milgard service and materials are excellent and the service man that fixed the windows was extremely professional and personable. Have never had a problem with Milgard and their service..Widows were replaced with very minimal interference with our everyday activities. Area was cleaned and put back as it was before hand. All in All this was an excellent experience in the replacement of the windows. Thank You Mike December 18, 2013
Great service, but factory QC needs improving We've had about 4 visits by Milgard's service folks during the first year after our whole-house window replacement. The service reps customer service, professionalism, knowledge, and execution were excellent. However it's unfortunate so many visits were necessary due to manufacturing defects AND evidently lack of factory Quality Control. Many Thanks to the service folks for resolving the problems. December 17, 2013
Robert was awesome! very easy to talk to, knowledgable , and fast. couldn't ask for better service. December 17, 2013
The repairman we very good. Everything was good until the day of service. As background, we were first scheduled for the window to be replaced between 1pm and 3pm on 12/16/13. Within hours, we received a second email changing the time to 9am to 11am. We waited until a little after 11am to call you since no one had shown up. We were switched over to the repairer's phone who told us he/she was on a big job and couldn't be here until 1pm to 3pm. At about 1pm we got a call say that he, the repairman, was outside our unit and needed to be let in. After he arrived, it seemed to me that he was given my repair job at the last minute to cover a mix up in scheduling. December 17, 2013
It pays to buy Great products from a solid company! I could not be more pleased with the service provided under warranty. A complete job! These people know what they are doing December 17, 2013
the service is lacking after a couple of months, the windows were finally replaced. The installer showed up at the wrong home. When I got home last night and looked at the work, I was startled. The door frame is now cracked, there are numerous chips in the paint. Joe December 17, 2013
Super Job! Milgard was wonderful to work with! Communication was wonderful! The team was on time, on task, very professional! December 17, 2013
Great service The tech did say that the window he replaced had been installed improperly. There were 4 windows installed the last time I am hoping that the rest were installed properly. However with Milguard's commitment to service I know that if they were not they will immediately rectify any issues we have. We would never build another home without Milguard windows. December 17, 2013
The best! I can't say enough about Milgard's quality, warranty and service. We had our windows for a long time and just recently notice a few had some clouding going inside the panes. We called Milgard and explained the problem and without any hesitation Milgard set up an app to come out to review all our windows. They confirmed the issues on the windows we thought were a problem but they found another one as well. They set up another appointment with us to have all the damaged windows replaced. When they arrived to replace the windows, they were on time, they were very careful with every thing, they were extremely clean and utmost professional. Thank you Milgard for everything! December 17, 2013
Excellent in-home service The technician contacted me on the day that I was told that he would. He was at my home within an hour and the needed repairs were done within an additional hour. December 17, 2013
The installer was very knowledgable. I am so glad that we have Milgard windows in our house. I called and had one window replaced, and was surprised that we had several more that needed replacing. Thank you Milgard for taking care of our window replacements in a timely fashion. December 17, 2013
Thankful our builder chose Milgard! Outstanding service from all aspects. Thank you Milgard for standing behind your product. December 17, 2013
Prompt service The only issue I had was I thought that they were going tofix the windows on the first visit. However he only came to measure. I had already given that info on the phone. But he came a week later and fixed the windows. They were great. Showed up on time and did not make a mess In the house. December 16, 2013
Exceeded expectations What can I say? This is the "Model" for excellent service! Initial response within an hour of receiving with ultimate problem identified and replacement part on the way to me within 2 hours of introduction of the problem. All this on a door purchased over 6 years ago. More organizations need to follow Milgard's lead. December 16, 2013
Good 1st visit, tech arrived with the incorrect part. Required second visit two weeks later. Otherwise service was excellent and professional. I am much happier with Milgard than the installer I contracted to install their windows: Northwest Window and Door. NWW&D was a very difficult company to work with and came up short in every aspect of the job. Thankfully, Milgard is an exceptional company. December 16, 2013
Great Service! Stan and another fellow arrived at my location and were very professional and efficient in replacing my windows. It is rare these days to find a Company and employees who follow through and do what they say they will! Thank You and Keep up the Great Work! Michael D. Eagle Creek, OR December 16, 2013
Prompt, complete, satisfactory service The technician did a great job of explaining the issue and what his remedial action was to be. He completed the task and assured us that the issue would be resolved further if this didn't fix it. December 16, 2013
Excellent product with great service We love our new windows! During a routine cleaning we noticed a smudge on the inside of a tempered glass pane - we called our contractor which referred our call to Milgard. We were contacted within a day, and scheduled withing 2 weeks. The service tech came out, looked at the smudge, and replaced the glass during the same visit. The product is exceptional, and the service just as good. Thank you December 16, 2013
Super Service Shaun is terrific! Really knows his stuff, was quick and efficient despite numerous on/off of the booties to keep our place clean. Love the MIlgard windows and how you stand behind your product. December 16, 2013
Top-flight service Only wish is that the service call could have been scheduled for the following day rather than two weeks later but I also realize that that is impossible, given where we live. They would have sent the part to me to install but, due to the fact that the window had jammed and I was afraid to force it, I requested the service call. Other than that, the service is absolutely wonderful. The windows were installed as part of original construction 6 years ago and there was no question about service or the free service call. I had mistakenly contacted the other window manufacturer with the same initials and was told that there would be an $85 fee for their service call. Milgard definitely stands behind their lifetime warranty. More encouraging is the fact that the service tech, John, checked the other windows in the house and recommended that we set another appointment to have all the balancers in the windows replaced because Milgard received a very large lot of defective balancers about the time our house was built and unknowingly installed them. Now they are taking the time and expense to replace ALL of them, not just the ones which fail. December 16, 2013
It doesn't get any better!!! This experience was the best advertising possible for Milgard. Service is always more important than price and I will never buy windows other than Milgard! Thank you so much and please thank the tech representative - he was superb! December 16, 2013
Top-notch The Milguard service tech took care of all the adjustments needed for my new french doors (installed by a contractor), including showing me how the locking mechanism worked. December 16, 2013
Love the way Milgard stands behind their products They are serious about their lifetime guarantee. Excellent service December 16, 2013
They truly stand behind their product! It is absolutely true this company stands behind their good quality windows for years and years! December 16, 2013
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