Milgard Service

Milgard Service

At Milgard, we stand behind every window and patio door we build. If something covered by our Full Lifetime Warranty needs attention, Milgard's factory-trained technicians go out and make it right. We are committed to excellent service. Don't just take our word for it, here is what our customers say about us!

Milgard Service 4.7 5 5661 7676
Very disappointed in my new purchase It has been over a year and still the screens are not working as they should, I have had problems getting the service people to understand my needs, I will probably not use Milgard next time! September 19, 2014
The guys were exemplary The Milgard service team is simply top notch and professional. As a homeowner I could tell right away that they were well trained and able to problem solve quickly. We have a three story tower where two of the high windows were not functioning correctly and required some "adjustments" to make right. One window was fixed but he other was simply closed because the installation was the issue because the window is out of square by 3/8 of an inch. They showed me the alignment and clearly explained the situation. Well done! September 19, 2014
Still waiting for the replacement windows!!!!! The initial service request took over 6 weeks to complete before Milgard sent their service agent to my home for evaluation of my problems. The service agent was very professional, prompt on the appointment, and knowledgeable about the defective windows and failure to the glass seals. The service tech serviced the window tension springs with on the truck supplies. He took measurements of the required warranty replacements and advised they would manufacture the replacements and install them at ' no charge'. I am still waiting for the replacement windows and their installation. I withhold my final service comments until the process had been completed... 9/19/14 September 19, 2014
All Good! I initiated the service call via their website, which they followed up with a phone call, then received an email a few days prior to my appointment with time & even a photo ID of the tech to do the service call. The work was done on time ,by neat, clean & professional service men. All good! September 19, 2014
Remarkably good service We didn't actually get to experience Milgard's window replacement warranty because it turned out not all the windows in our home are Milgard. The service person showed us how to differentiate Milgard and non-Milgard. We asked about replacing our non-Milgard with Milgards but he advised us that would be too complex/expensive and advised us on how to go about getting the non-Milgard windows replaced. He was so helpful that my husband, who is not easily impressed, wanted to change all the windows on our South Carolina home to Milgard. Sadly, Milgard isn't available in that State. September 19, 2014
Service was Great Thanks to my neighbor who had her door fixed I set up an appointment to get my door done. Great company. September 19, 2014
Window Replacement I have had windows replaced twice from Milgard. They are friendly, prompt, efficient, on time and courteous. Couldn't be better. Lynda September 19, 2014
Service remains incomplete We're still awaiting for the service technician to return with the correct part to install in the window to make it operable again. I will have to call Milgard again to inquire about the status of the part and when the technician will return to complete the job. The frustrating part is the lack of communication from Milgard. September 19, 2014
Amazingly fast window replacement! The service crew called ahead to say they were about 20 minutes out. They spotted the failed window as they were driving up to the house. Between the service fellow on the outside and the the one inside, they had the failed window out and the new one in extremely fast. They checked their work, cleaned the new window and were gone to the next call. Very professional workers. September 19, 2014
Excellent service!! When I put in a request for service I got a quick response from milgard rep. Tech called before he came out and was able to come early. Tech was professional and fixed the windows quickly. Thank u milgard!! September 19, 2014
Excellent Service When our sliding door window broke suddenly and unexpectedly -- 14 years after installation, Milgard promptly helped us get it replaced. They had records of our original purchase and the dimensions needed to replace it. The first rep I spoke with was able to handle everything for me. Very easy, very professional. We are impressed with Milgard's warranty and the ease with which the broken window got repaired. The in-home Service Tech arrived when scheduled and completed the work quickly. Very impressive! Thank you! September 18, 2014
Fantastic!!! What a pleasure! This was just all around great customer service. September 18, 2014
great warranty I called about one window and the tech looked around at all the other windows. He found another window that was "going to" start peeling. They replaced both. September 18, 2014
Great warranty I can't imagine a better warranty. Milgard stands behind its products. September 18, 2014
A problem with one window After approx 18 years, we had a problem with one window that developed a haziness between the panes. The window faces a fierce Southernly wind and rain through the winter months. With one phone call, Milgard took care of our situation in short order. The attendant was polite, knowledgeable and answered all our questions plus doing a first rate job! Thank You, Milgard! September 18, 2014
The service was excellent, except for the field tech. In Home service rep was put out because I called for replacement of failed units even though the window didn;t have crystals present. Problem was moisture between the glass and he tried to tell me all glass will have this problem. Well my other windows don't have that problem. They shouldn't if they are a sealed unit, right? Anyway, he was upset that he had to replace them. After that I told him as far as I was concerned he could just take his windows and leave. He said, "well I'm here and I have the windows so I might as well replace them." Bad attitude toward the customer. September 18, 2014
Major issue was poor quality control at the factory. Had 14 windows installed including 2 patio doors on a 1970's two story house. It took over four months to get the quality of windows we paid for. Service reps made five visits trying to install windows that were not flawed by debris between the panes or fingerprints between the panes, as well as scratches on the outside. Thankfully they made them right, but it took persistence and patience on everyone's part. Overall, they are lovely windows and we are very glad we made the decision to replace the old ones. September 18, 2014
Awesome service ! the technician Jose was a competent person with pleasant demeanor and did an excellent job. September 18, 2014
Pleasantly Suprised Had to have warranty work done for one window. I am always skeptical of a companies warranty claims. But, I called to report the problem and the response was excellent, no problems, just took care of the problem. Ordered the replacement and the field tech was scheduled. The replacement took ~15 minutes, the tech was in and out. I have found it rare to experience this kind of customer service with any product and based on my experience with this company and the windows, I would purchase these windows again. September 18, 2014
Exceptional service second to none! Milgard's quality of workmanship when replacing glass in itself is remarkable. Then when I add that extra time spent by the technician to make certain I am pleased with the final results before he leaves, well, my satisfaction jumps a giant step beyond. I didn't consider these things when I first purchased Milgard windows and doors for our home about twenty years ago. Now I congratulate myself for having made such a solid decision. September 17, 2014
Service was excellent!! This was the second request to replace defective windows. Service was excellent and completed in a timely manner. September 17, 2014
Surprised and pleased! I called, somewhat hopeful Milgard could honor a "lifetime" warranty on windows purchased 18 years ago when we built our home. Not only were they able to verify I was the original builder/purchaser, but they immediately put a plan in action to replace our 2 failed windows. A couple emails later, with a picture sent to show our mullions, and we were on the way to new windows just installed today. Thanks Milgard for exceptional service and windows we've enjoyed for all these years. September 17, 2014
You are certainly 'customer driven' . . . . thanx' It took three times and three visits to get the measurement right . . . . but though it all the people I dealt with on the phone and in my home were polite, professional and gracious. It was nice to deal with a company that has these characteristics (unlike some other companies in the communications world). September 17, 2014
Repair Response Great response. Not only did the technician fix the windows that were giving us trouble but replaced the parts in all the others. He was very courteous and thoughtful about removing his shoes. September 17, 2014
Service was great Service rep went right to work, showed me the problem, fixed everything and explained what I can do to keep the windows in good working order. In and out in less than an hour. Thank you! September 17, 2014
Best Warranty I have ever had to use NO hassles no hoops to jump through. A simple phone call and they set a date to replace a window that had failed. I would never buy any other window than a Milgaurd.Best warranty in the trades. September 17, 2014
Great service! We received great service from Milgard. Friendly and professional on the phone and in our home. We were amazed at how quickly they could replace the glass. September 17, 2014
fantastic after 20 years i thought id have to replace the fogged windows but a call to milgard and a few weeks later my new window replacements were in and looking great September 16, 2014
The best in double pane windows!! This was my first experience with calling Milgard back to fix some problems. They were amazing! Phone etiquette was FABULOUS and polite. I would surely use them again and again and again and again and again. September 16, 2014
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