Milgard Service

Milgard Service

At Milgard, we stand behind every window and patio door we build. If something covered by our Full Lifetime Warranty needs attention, Milgard's factory-trained technicians go out and make it right. We are committed to excellent service. Don't just take our word for it, here is what our customers say about us!

Milgard Service 4.7 5 5257 7120
Great service on time and complete! We are very happy with Milgard and Tom Dobbs. He did an excellent job! July 30, 2014
Service was good The techs that installed the windows were excellent. Very polite and efficient. July 30, 2014
Great installation service The final installer did a great job and was courteous and efficient. Overall though, the process took over two months and allot could be done to improve efficiency. July 30, 2014
Took a few mionths for the rep to call and schedule service. Excellent and hopefully will not require future service. July 30, 2014
South Bay Door & Window Rocks!! After getting several estimates, I used South Bay Door and Window to replace all of the windows in my house with Milgard double pane windows. This has been an incredible lift for my house and definitely the best improvement I've ever made. I am extremely happy that I chose South Bay Door and Window. Steve came out and explained my options to me and gave me quite the education on Windows and doors. It was clear that he had many years of experience and he was an extremely nice guy. I took the leap and put the order in. Steve took his time making precise measurements and made sure that I was crystal clear on what I was ordering. When the windows arrived, Steve and his team came to my house on time first thing in the morning to begin changing the windows. They were very careful of my carpets and hardwood floors, and extremely courteous. When I came home from work that night, I almost fainted when I saw how great the windows looked. Steve looked as pleased as I did and it was obvious that he is very proud of his work. Dealing with Marci in the office on the business end of things was a pleasure as well. Overall, a terrific experience and I would and do recommend South Bay Door and Window to my friends! July 29, 2014
The service was great! Warranty was honored with a "can do" approach. Tech wore booties in the house and window replacement was excellent. July 29, 2014
great job. The two gentlemen did a great job. Amazingly fast and efficient. July 29, 2014
Very prompt, polite and on point service. After completing the warranty form on-line. I was shocked to receive a follow up phone call within 10 minutes of pressing send. Shortly after that I received another call confirming window measurements and was told that I'd receive another call to confirm the house call time and date. Instead I received a reminder note card in the mail but that was fine. The window was between 8-10am and the service men were at my door at 8am promptly. Within 20+/- minutes, both windows were fixed. They new exactly what needed to be done and did it quickly and completely. This is for windows that are 15 years old! I'm impressed and pleased with the entire Milgard service. Very nice!! July 29, 2014
Milgard is great! This is the second time that Milgard has replaced a window or door for us. The first time was in a previous home. Milgard has an EXCELLENT warranty. Thank you! July 29, 2014
Quick no questions asked replacement of windows that had lost their seal. Scheduing was a little far out - 4-6 weeks, but arrived on time and replaced the windows with no questions asked. 3 windows replaced in less than an hour. Arrived on time and didn't have to wait all day! July 29, 2014
I am very satisfied with yourservice especially the appointment lady and your technician. Met my expectations and beyond. Will recommend you . Justin I am very satisfied with your service especially the appointment lady and your technician. Met my expectations and beyond. Will recommend you . Justin L, Orange, CA July 28, 2014
This service was excellent Would highly recommend Milgard to my family and friends. Could not have received better service. Thank you for standing behind your product. July 28, 2014
Service a bit disappointing on visit 1 2nd of two windows was wrong orientation, so had to be remade. Another 8-10 days to correct. Also, replaced window had mark on glass - must remove screen to clean other side - I think it is leftover adhesive when repairing. Locking device of replaced window is quite tough to lock. Will address when tech comes back with 2nd window. Thanks. July 28, 2014
Service was great! We were extremely pleased that our window/door came with a lifetime warranty. The customer service staff who initially took our request responded within a day and had us scheduled immediately. While the appt date was a few weeks away, we were extremely pleased with the quickness and professionalism of the service techs who completed the repair. All-in-all a great experience and we will continue to purchase Milguard windows for their warranty and commitment to service. Thank you!! Our door is like new!!! July 27, 2014
Did a great job, thanks. I was required to send measurements. First time technitian had only half of the measurements means only brought two windows. They promised to do the rest but I had to wait a month and a half. I wished they have better comminucation so fixing get done in one visit. But it got done, fast and neat. Thanks. July 26, 2014
Great service from the start Milgard does it right! From my initial call to the install...everything went great! Thanks for making this so easy! CSR=BU July 26, 2014
Had warranty issue and service was excellent I had an appointment from 200-400 and the service techs were there at 200. They were professional and performed the work fast and with attention to detail. July 26, 2014
The service was great Milgard really stands by its warranty. I first contacted Milgard about the problem by e-mail and received a telephone call that same day to initiate the process of fixing the problem. Everyone was professional and efficient, especially John and Shawn, the home service tech's. July 26, 2014
Milgard window I had warranty work done on a window that failed and the service process worked well. A small improvement in the upfront communication would have made the whole experience excellent. I am very happy with the Milgard windows I have in my home and the windows are performing well. July 26, 2014
Exactly as promised! The initial call was simple, the scheduling was easy, the service call took less than fifteen minutes and the tech gave me further information about the product. I am very satisfied and if necessary will call again. Very good product support! July 26, 2014
Great service The window was not an easy fix . The service man did a great job July 25, 2014
Repair Repair was completed in a courteous and timely manner. No complaints whatsoever. July 25, 2014
Great service The only issue that we had was the time scheduled to fix the window, being too late in the day. July 25, 2014
Top notch service I was very pleased with my service from Milgard. The repair technician was prompt, professional and competent. July 25, 2014
Hiccups, but good overall We contacted Milgard to replace several windows in our 13-year-old house. Two of the 13 we had replaced had a unique grid between the panes, and it took 3 tries to get the grid correct--I lost two hours of work each time I had tom come home for the install, only to find that the grids were done incorrectly. Otherwise, the technicians were great, and overall the job was well done. If you have custom cuts or grids, photos with measurements are recommended! July 25, 2014
Excellent Service Tech The service tech, Juan, is extremely courteous and professional. Highly recommend him. The service rep while polite and professional seemed to get the order wrong. This is the second time the order was wrong and I also didn't receive a call the day before indicating the estimated time of service. Not sure if both times was the same service rep, but this is unusual from the prior years of excellent service from Milgard. July 25, 2014
Excellent service! Since many people don't wear shoes in the house, it would be nice for the service person to put those plastic booties over his shoes. July 25, 2014
Milgard windows Life Time Warranty is for REAL!!! Thank you Milgard for replacing my windows, love them July 25, 2014
replacement of foggy window I was amazed at how easy it was to identify a problem, get a response, have an appointment set up, have the replacement window delivered and put in. It was efficient, great service. There was no red tape, they guaranteed the lifetime window and stood by their guarantee. I was very impressed. July 25, 2014
Highly appreciated. Wish we were as clear on the warranty as the warranty deserves. We received most excellent appearing replacement parts as soon as possibly after the company was notified of our issues. July 24, 2014
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