Milgard Service

Milgard Service

At Milgard, we stand behind every window and patio door we build. If something covered by our Full Lifetime Warranty needs attention, Milgard's factory-trained technicians go out and make it right. We are committed to excellent service. Don't just take our word for it, here is what our customers say about us!

Milgard Service 4.7 5 6038 8186
Revie The service provided both over the phone and by the technicians was excellent. I am so glad we have Milgard windows because they definitely stand by their product. November 11, 2014
From phone call to my door service was seamless. Was pleased that warranty service was prompt and my window was replaced as close to original as possible. November 10, 2014
Poor Customer Service I noticed condensation after the first night on my brand new windows. I called Milgard and did not receive a call back for weeks. Then I got and email address of the customer rep and again did not receive a prompt response. When I finally got through to service, the first tech came to my house with the wrong window size. Then, the second time an appointment was scheduled, I received a call that said they couldn't get to the window to put it on the tech's truck. These were two days that I took off work to be home. My windows were installed in May and the issue was not taken care of until November 8th. It was one of worst customer service experience I have even had. November 10, 2014
The service was good but had issues which were ultimately resolved. Non-functioning balancers.. The replacement went well but Rep did not notice the alarm stickers on the windows and the new balancers did not work with the alarm system as the sensors were on the old ones. We did not think about this as an issue either. This caused a problem but Milgard made it right. We thank them for doing that. November 10, 2014
Excellent products and warranty service We built our home in 1988. We have had a few windows need replacement, and Milgard has always stood by their warranty and provided excellent customer service. If we ever build again ( I hope not), we will use Milgard once again. November 10, 2014
Milgard Stands by Warranty Yes, they sure do. They call you and let you know where your order is and they do what they say they will do. Couldn't be happier and continue to use them. Dave Castberg General Contractor November 10, 2014
Great...I was very pleasantly surprised At first I got a run around, not all reps are created equal. But finally reached a person who took ownership of the problem, from that point on everything went great. The window was replaced and everything happened on time and just as they said it would. The workman called and identified himself before he arrived, he arrived on schedule, he got his job done, while I was busy, he cleaned everything up, asked for my approval, said goodbye and left. He gets very high marks in my book as well as the service rep who put everything together. Thanks, a very satisfied customer November 10, 2014
Leaves Something to be Desired I received an email in August requesting additional information regarding my claim of a broken window. Since I had a contractor install the window the initial request went through them. I didn't hear anything for another month and then I receive a phone call regarding the installation of my window two days before they were to arrive, unfortunately I was going to be out of town and had to reschedule for two months out - no biggie. I explain to the gentleman that I think both sashes are broken and describe the problem, he says that "sounds normal", but I told him my contractor said that wasn't normal and that it was definitely broken. The gentleman told me to tell the tech that installs the upper sash to look at the bottom sash, but that it's probably fine. So the day comes and the window for arrival is 2:30-4:30pm. At 4pm I call to find out where my tech is, granted he has 30 more minutes to show up, but I had an appointment at 5pm so I wanted to ensure he would get there before I had to leave. I call the office and they patch me through to the tech and he's stuck in traffic, but is about 5 minutes out. He arrives, looks at the window determines that both sashes are broken and leaves without repairing the sash he was actually there to fix. He mutters something about ordering a whole new window on his way out and is gone within 5 minutes. I have no idea if I'm getting a whole new window or if he's just ordering the bottom sash and will repair both sashes at some point in the future. I love my windows, but the customer service, which includes communication, leaves something to be desired. A phone call regarding the next steps and what the plan is for my window would be most appreciated. November 10, 2014
Tom, the technician who provided our in home service, was excellent !!! From start to finish, the Millgard service was attentive, responsive, and thorough culminating with Tom 's in home service. He really personifies the concept of Customer Service. Millgard is one of the few companies that delivers on the that it promises. Thank you, Migard !!! November 10, 2014
Excellent technical service! I experienced excellence in customer service by the technician. He had excellent technical knowledge of the product and showed me how I could do some simple maintenance, such as lubrication with spray silicone, to keep the windows working properly and reduce the potential for more serious problems. He even taught me the proper way to remove and re-install the window screens, which is something I have always had trouble doing without bending the frames. November 10, 2014
Excellent We were very pleased with the prompt attention to the problem with our window. The technician worked quickly and with great detail. He did excellent work and answered all our questions. Thank you for the wonderful service. November 10, 2014
Window Servicing They are AWESOME!!! Thank you very much for such great customer service!!! November 10, 2014
Mostly OK work The people that setup my appointments were GREAT. I had two services on two occasions. The first, for the sliding glass door, was a fantastic installation. The work went well, the service people were great. The second installation, for a side window, did not go as well. The stationary window came out "OK" and reinstalled OK. Then came the sliding window - The tech had a very difficult time removing the seal from the previous installation and broke the glass during the removal process (while in my driveway). That would not have been bad, if the tech had picked up all the glass that had fallen onto the driveway, he did not. Then the seal was partly deformed during the removal, and did not re-install fully. There are minor gaps in the seal of the window. Not great work. I feel it would have been prudent to have the tech come with replacement parts, in case there were failures in the removal. November 10, 2014
Still Waiting The service tech was very nice, but unable to resolve our issue. We thought we'd get a call within a week to complete the process, but did not. It has been a little over a week and we are still waiting... November 10, 2014
Very professional The tech showed up early was very professional and even put on shoe covers. November 9, 2014
This service was above and beyond my expectations From the first phone call I was treated as though my query was the most important of the day. My questions and concerns were handled with professionalism and friendliness. I was astounded at the quick reposonse in solving my particular problem. It is refreshing to deal with a company, who not only guarantees their product, but follow through with their promise. I would not hesitate to recommend this company to anyone and, would definitely choose them again in the future. . November 9, 2014
Excellent service and flexibility It could have gone wrong, but through a focus on customer service and flexibility, it turned out very well. Initially, I thought we were in trouble because we asked to change the arrival time of the technician to later in the day to clear a conflict we had with the original time. The technician arrived on time and we were not there, but he was very accommodating and returned late in the day after his other appointments and completed the job very proficiently. Even though it was late in the day, his attitude was great and the quality of the work was excellent. Service is very important to me, so Millard will always be my first choice. November 9, 2014
Milgard Review Our technicians, Johnny and Matt were excellent. They were very professional in the assessment of our problem, and in the installation of the replacement windows. This is a great company with excellent products and a world class guarantee. November 9, 2014
Great Techs THe young men who came to our house did an excellent job and they were very nice people. OUr only complaint is the length of time it took to initially get a warranty service person to our home - almost 2 months from the initial phone call. November 9, 2014
Service great with one exception. Everything excellent except that I got an email saying the tech would be here between 700 and 900 AM, and a voicemail that the tech would be here between 2:30 and 4:30. By the time I got the second message, it was after hours and no answer at the number left in the voicemail. Made it a bit difficult to plan my day, Other than that, however, everything excellent. Thank you. November 8, 2014
There was a long delay, but a great two man crew prevailed. We had bad deals and streaking on 3 of our 15 windows. After a 2 month delay due to no repair contract on Maui, the first repairman mis-measured 2 of our 3 windows - so another 2 months passed, but then 2 quality repairmen made the fix. I still have two neighbors trying to get service for their repairs without success. Milgard really needs to get on top of there inadequate response time. November 8, 2014
Outstanding Quick, Efficient, … and Totally Courteous and Professional November 8, 2014
Top Notch Service Outstanding service was provided when my window was recently placed. The repair techs were prompt, friendly, knowledgeable and efficient. The warranty repair was completed in about 30 minutes. I'm glad we had Milgard windows installed in our home. We often overlook the value of having excellent back end service support on the product. November 8, 2014
Top-notch, professional window service! We had a very large job of 12 windows, mostly all very high off the ground, requiring long ladders. It was estimated to be a 7 hour job. Arriving at 10:30AM, Manuel and Andres got right to work, and they completed the window removals and replacements by 4:15PM. Plenty of daylight was still left. No problem! These gentlemen were the consumate professionals. Both were respectful and courteous. I know we'll need future service from Milgard, and I can only hope that Manuel and Andres will again be assigned. Thanks, Milgard! November 8, 2014
Unable to assess Northwest Windows and Door company scratched our two windows during lifting/placing the windows. Milgard techs came out to see the windows and said they were scratched too deep to buff out. But that is all Millgard assisted us with this matter. We reported the Northwest Windows and Door company to the Attorney General office who helped us contact the owner initially since we received no response back from him for followup. Attorney General Office could not recontact the company and told us they apparently shut down and can no longer be contacted. So we are now stuck with the two scratched Milgard Windows that we paid a high price for. November 8, 2014
The service was very professional The service people arrived on time and completed the replacement of our window very quickly. There was absolutely no disruption to our day - thank you. November 8, 2014
Very good service and on time. Was impressed by employes that installed our new glass and how fast they were finished. November 7, 2014
Had to wait a while but the service was A-one!! Appreciate Milgard's guarantee for their windows. Repair and pre-emptive service today was done quickly and professionally. Anyone that I have talked about Milgard to has reported the same great service. Don't ever change!! November 7, 2014
responsive and professional We had moisture issues with two of our windows. Not only were they placed quickly but the service technician identified two others we were not aware of. November 7, 2014
Excellent service and friendliness of everyone we were in contact. The technician examined the broken window; he thought the window cracked due to the glass not being correctly placed in the frame from the factory. There was no space on one edge between the the side edges and too much space on the other side edge. November 7, 2014
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