Milgard Service

Milgard Service

At Milgard, we stand behind every window and patio door we build. If something covered by our Full Lifetime Warranty needs attention, Milgard's factory-trained technicians go out and make it right. We are committed to excellent service. Don't just take our word for it, here is what our customers say about us!

Milgard Service 4.7 5 5567 7549
Excellent service and product. My broken Tuscany Mligard window was replaced without cost or hassle. The scheduling and the technician were professional and friendly. I love it when that happens! November 13, 2013
This was the best service ever!!! Vlad showed up on time, put protective shoes on, ( i just got new wood floors so that was awesome) He understood the problem, showed me why it was happening and fixed it perfectly. He was courteous and very knowledgeable. Milgard is extremely lucky to have an employee like Vlad, he's the one that represents your company and he knows what he's doing. Good for you in hiring Vlad!!! November 13, 2013
Timely with good followup When I called to explain my problem, I was given a service date that was timely. I really enjoyed the email pre-notification a day or so ahead…giving me a specific time of day for the visit. And the personal phone call followup. The technician called when he was 30 minutes out to say he was enroute. At all times in this transaction I was confident my appointment would be kept. The technician arrived, introduced himself and quickly and competently corrected the problem with my windows. (One had a slight leak. One needed to be replaced. A second visit was made to install the replacement window) I have always been a fan of Milgard windows because of their product quality. I can now add service followup to that as well. Thank you. November 13, 2013
Top-Notch Service I've had my doors and windows for 9 years and when the sliding glass door got hard to open and close I called Milgard to see if their lifetime warranty would take care of it. The Milgard representative was very helpful and found my file right away. She made an appointment for the technician to come out to fix my door. The techs arrived with the correct parts and had my door working like new in no time. The techs were very courteous, respectful and very professional. Thank you Milgard for standing by your product. I would recommend Milgard doors and windows to anyone who is looking for a quality product and a lifetime warranty to back it up. November 12, 2013
great job Had a coupe windows with broken seals. Milgard was always positive and happy to help. very professional and helpful . We had custom grids and were able to match with no problems. November 12, 2013
Well done! One of the smoothest transactions I've had with a vendor ever. The service rep was friendly and efficient and we quickly agreed on a service date at my home. Two days in advance, I received an email with a two hour window AND the service tech's name and photo so I knew exactly who to expect. The service rep, Steve Fornof, arrived on time and quickly dealt with the problem window. He wore booties to protect my floor and cleaned up thoroughly. Even the new window was clean when he left. November 12, 2013
keep up the OUTSTANDING products and service! Milgard… just a note of thanks. You are by far the most outstanding company. You make an excellent window, but more important you stand behind your product 100% You came to our home today and replaced two windows that had lost their seals. There was no cost to us and these were windows installed 10 years ago. Your serviceman was quick, professional and polite. The entire process, from calling to arrange an appointment to replacement, everything was as professional as anyone would ever wish. I make sure that I always recommend your windows to friends, neighbors, relatives and co-workers. When I explain your guarantee they always use Milgard. Your company is by far and away the yardstick to measure other products and companies by… keep up the OUTSTANDING products and service! Steven San Juan Capistrano, CA November 12, 2013
Awesome Service! Milgard Service is incredible. They go above and beyond to insure 100% customer satisfaction. We highly recommend Milgard! November 12, 2013
Great service tech Service tech fixed all of our problem windows. We had had service about three years ago and the tech just told me there wasn't anything he could do about some of our windows not locking and some that wouldn't open. He said they must have been installed wrong. This tech fixed all of them. All these years we have been living with new windows that didn't work. It was just a simple fix that the other tech didn't want to bother with. We are very happy now. November 12, 2013
Outstanding Warranty service Service technician quickly replaced several windows - work done quickly and professionally - I would highly recommend Milgard and its professional staff -both in office in scheduling warranty work, or the field technician in completing the work. This is a great reason to purchase from Milgard if you have the choice - or from a builder who has installed Milgard windows and patio doors - I am forever thankful my builder chose to install Milgard Windows and patio doors. If I had a choice in the future of buying a new home - I would buy from the builder who installed Milgard! November 12, 2013
I couldn't believe how fast the window was replaced! James was very courteous and prompt. He was right on time and installed the window in under 10 minutes! I appreciate him cleaning both sides of the window as well. November 12, 2013
Excellent customer and technical service The Milgard lifetime warranty is fabulous and the support of the warranty equally great. I recommend Milgard to anyone needing windows as part of their project. Thanks Milgard! November 12, 2013
Window was replaced Sliding window fit was not correct due to installation error. Although not due to the product quality, Milgard replaced the window with one that was slightly larger at no charge. November 12, 2013
Denise Lujan Once I was able to get a rep on the phone. Denise was exceptional. She listened, answered my questions and was able to provide me with the replacement part that I needed. November 12, 2013
From initial call to the replacement pane installs the communication was clear and accurate. Installer showed up on time and did a great job. From initial call to the replacement pane installs the communication was clear and accurate. Installer showed up on time and did a great job. The scheduler, Aaron Riffe, worked with me to find a time that best fit my schedule and the tech showed up at that time. Having just gone through a nightmare getting appliances delivered this was extremely refreshing. We will continue to buy Milgard. I put your customer service right up there with Best Buy. That is a big compliment in my book. Thank you. Tim Peterson November 12, 2013
Great experience!!! Initially, we were misguided as to what was ordered for us. Instead of getting an entire window replacement only the glass was ordered. However, this company went out of its way. Came out to our house only within a few day and put in the glass in the the frame on the spot. They were quick and professional. I have all of my windows in the house from Milgard and highly recommend them. Even though initially there was an issue it was resolved and we are highly satisfied with the service. On top of everything, we got a discount for our trouble which we highly appreciated. Amazing!!! November 11, 2013
SERVICE WAS ABOVE & BEYOND SERVICE TECH PROMPTLY AND EFFICENTLY CORRECTED ISSUE WITH WINDOW FRAME.....UPON COMPLEATION, HE TOOK NECESSARY TIME TO RESPOND TO ALL QUESTIONS ASKED WITH REGARDS TO FUTURE MAINTENANCE OF OUR NEW MILGARD WINDOWS! November 11, 2013
10 yr window replacement The service guys call and notified me that they were on the way 20 minutes prior. They changed out 5 pieces of glass under warranty. They were prompt, quick, efficient and completed within 45 minutes. November 11, 2013
Amazing quality that they fully stand behind and fix when necessary. We have a 3 year old new infill construction home with all Milgard windows, they work beautifully but twice now one of the big window panes argon seals have broken. With a quick call to Milgard they have taken my word for the need for replacement and scheduled a crew to come out and replace the pane. The replaceents look just like new, no funky fitting or anything. You can't tell they have been fixed. Everyone has been the untmost in professional in their dealings with us. We so appreciate working with Milgard quality and integrity. It's totally worth any extra money upfront to receive this service. Thanks, November 11, 2013
The service I received was fantastic ! I am so pleased with the windows themselves, but the customer service also . I would recommend this company in a minute. Diane November 11, 2013
Unbelievable service. I sent an email to Milgard one evening, and the next morning I received a response from Aaron and everything was taken care of that same day. A service tech came out to replace the window within a few weeks. Very impressive customer service. November 11, 2013
True to their word I had Milgard installed when we moved in. Customer service sets the bar high. We have only needed a couple of service calls over the the last 20 years. Standing behind their product is # 1! Best money I ever spent for windows. Thank you for your great product and customer service. November 11, 2013
Great customer service The Overall experience was great and I would recommend Milgard to anyone. November 11, 2013
Lack of information - poor communication skills The gentleman that came out had a hard time finding my address and when I tried to help him, he was a bit hard to understand. No paperwork left behind - I learned on my own that I needed to request it. When I received it, it was a copy of an internal work order; again, I had to ask to get it translated into "layman" terms. Happy with the fact there is a warranty, but not impressed or satisfied with the lack of communication, poor customer service and me having to follow up and request things I feel are very common practice. November 11, 2013
Great service from the first phone call to the window being replaced. Thanks, the technician was quick and courteous and informed me of all the work that was to take place. November 10, 2013
Service was good. Our service reps were very nice and seemed genuine in their desire to make us happy. We were not, however, told until the day before the service that we had to remove all the window coverings. Of course, it makes sense, but it would have been nice to know earlier than that. Also, all of the windows were not swapped out as originally planned. We were told that the problem was with our window cleaners and not the windows. In the end, they swapped out 3 of the 4 windows, I've had to pay to have the windows cleaned again and have the window covering people come out to rehang the treatments. November 10, 2013
Bob and our tech were fabulous! Bob gave us a 4 hour window for the service tech to arrive. Because of my work schedule I pressed for the exact time. When I got home the tech had come and left. When I called the tech, he knew he would be in our area the next morning. He was already back in Oregon so our scheduled day was not possible. So he started his day earlier the following day and got our windows replaced and could still arrive at his scheduled appt on time. Absolutely fabulous service. It was not the service techs fault the windows were not replaced the first day, but mine. I was warned that Techs try to stick to their schedule, but their workday fluctuates with how quickly they can get their work done. I knew there was a possibility I would miss him. However, the Tech still made it happen. THANK YOU! November 10, 2013
Poorly manufactured French Doors After months from original oder with Redwood Glass (Petaluma, CA) and three (3) left side French Door installations, we are finally able to properly open, close and lock our Great Room. F Doors #1 and #2 were improperly manufactured which frustrated my wife and I, our contractor and your representive / installer. Finally, yesterday, 11/8/13 we are able to do so! We very much like our: a) transoms (3) mstrbdrm slider (1) and GR picture window (1). Your Sonoma/Marin installer/representative was punctual, courteous, competent, cordial and efficient. To doubt his assessment of the problem as if he or our our contractor were responsible for the delay would be the final insult to solving this long overdue problem. November 9, 2013
Very Pleased. Mike and Mike were available earlier than the time quoted, but called and it worked for me. They were prompt and thorough. My window looks great. I can't believe I didn't contact Milgard sooner. November 9, 2013
Ty takes care of us. Windows needed reglazing due to southern exposure weathering. November 9, 2013
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