Milgard Service

Milgard Service

At Milgard, we stand behind every window and patio door we build. If something covered by our Full Lifetime Warranty needs attention, Milgard's factory-trained technicians go out and make it right. We are committed to excellent service. Don't just take our word for it, here is what our customers say about us!

Milgard Service 4.7 5 5967 8099
Good job! The techs arrived on time, got the work done early, and were pleasant and professional. (It was also kind of cool watching them switch out the window December 22, 2013
overall ok I had a window panel replaced under warranty, which was about 10 years old and the seal had leaked. The Service rep on the phone was helpful in locating the invoice lot number on the window, which once was correctly identified, identified the dimensions of the component part and made it simple to re-order the panel to original specs. That was great. The installers were sloppy. The replacement panel was exchanged, but not without damage to the exterior windows trim, and also the anodized internal frame, along with paw marks on the interior walls. The damage was repairable, and with some work on my part, is not noticeable, but the average customer would not be happy with the way the job looked after the install. December 22, 2013
Excellent service.... Excellent product ! Miigard service and product are head and shoulders above what any homeowner might expect for a home improvement project. I would be delighted to recommend this company to any friends or family. December 21, 2013
Professional Service We have been pleased with service provided most recent (Dec. 18, 2013) as well as other contacts made. The technicians are professional in appearance, knowledgeable, and efficient in terms of accomplishing their task. December 21, 2013
Service was great. I am a little concerned about the quality of the windows, since they started failing within the first year. I believe this is the 5th sash to be replaced in 3 years. December 21, 2013
Great windows. Had moisture in a window after 17 years. They came out and replaced it for no charge. Not very many products out there with a life time warranty. I would buy them again, no question. December 21, 2013
On time and great service The quality of the service and response was more then what I expected. The tech answered all my questions and cleaned up aft we himself. I would recommend Milgard and their service to anyone. Best service I have ever had. Thanks for everything, Rick Giusti. December 20, 2013
Prompt, clean, best customer service! Mil guard stands by their windows. Any problems and they replace as soon as possible. Wish all companies were this easy to work with! December 20, 2013
Excellent We had our windows installed in 2000 and we found some problems with the windows in 2013. We called Milgard in 2013 and after a review by a tech. He ordered the new windows and they were installed quickly. Excellent job and excellent service. December 20, 2013
Service Techs showed up EARLY. Never have I had a service technician come to my home and show up early. BOTH of them arrived early for my appointment. Clear and concise communication of the issue, solution, and how to fix it should it arise again. Would recommend their service to anyone. December 20, 2013
Poor communication Poor communication between dispatch & service rep. Both entities were very good and responsive. However, when service rep showed up, he only knew about replacing two(2) broken glass windows. Dispatch was made aware that hardware for other windows(sliders) needed to be fixed and/or replaced at the same time. Actually received call back from dispatch confirming the hardware to fix four slider windows would be with service rep. Service representative knew nothing about fixing sliders and/or hardware. Additionally, service rep was supposed to call 20 miinutes before arriving at location, allowing time for me to travel and meet him. Service rep. indicated he knew nothing about calling ahead. December 20, 2013
Took 4 months to get replacement screen. The quality of both the slider door and screen we got are great, but the screen door came with a tear in it and the frame was slightly bent not letting it slide properly. Not a big deal as I know things can get damaged in transit. The problem was that it took 2 months to get a call back from Milgard after numerous phone calls from the dealer where I purchased the items. After finally getting a call back to make an appointment to have a tech come out and swap screen doors, the closest appointment they had was two months later. So from installation to getting a new screen under warranty took 4 months. December 20, 2013
The Service Tech was awesome - exactly the reason I purchased Milgard Windows After having my windows installed by A New View in Anaheim the installer noticed that one of the locks wasn't functioning properly and I noticed a smudge on the vinyl on the outside of one of my new windows. I was unsure as to who Caused the smudge or who would be responsible for taking care of it. The installer put in a service request and the service tech was out about a week later. The tech arrived and I showed him the green and black smudge on the vinyl and led him to the window with the broken lock. After showing him I left briefly to talk with another contractor. Ten minutes later I went to track him down and the lock was fixed and the vinyl had been cleaned to perfection. The service tech was very professional. It was basically a hassle free service call and exactly the reason I purchased Milgard windows. December 20, 2013
Great service The technicians went beyond what was required to make sure I was completely satisfied. December 20, 2013
The service was excellent! I called Milgaurd out to my home to check a possible moisture defect with my Milgaurd windows. After my insistance there was a problem, they willingly came out twice and each time couldn't find anything wrong with them. After second time we realized the moisture was on the outside of my 2 story home. Completely 100% my mistake. I did need to replace one of my windows and they couldn't have been nicer or more effecient. The order was placed immediately and the window was installed promptly. Everyone at Milgaurd, from the beginning with Monica to the installers at the end, all went above and beyond, Thank-you! December 20, 2013
Fast Response and Delivery on Replacement Parts Milgard customer service provided fast service on a replacement part for my sliding door. I would buy there products again. December 20, 2013
Quick, Thorough, Timely, and Professionally done from start to finish! Service team arrived within 5 min. of estimated work time and completed the job within 10 minutes. Very professionally done and expedient! December 20, 2013
Quick, Excellent Work! I called the service number when I noticed a problem with a large picture window, and expected the worst: a long time to wait, a lot of intrusive work on our house, hassles over warranty claim. It couldn't have been more opposite. The rep got the proper numbers off the window for me (they must have good record-keeping, since they knew my address right away#, and after a brief description of the issue, she knew what was wrong and set about scheduling a glass replacement, and assured me it would be quick and painless. The appointment was a few weeks out but not ridiculous. The service guys were working in the area so they stopped by early and got started. The glass actually came out and the new pane went in in about 15 minutes and it all looks great again. Good job by Milgard engineering these windows so the glass can be easily replaced in case of broken seals #my problem) or breakage, without having to disturb the caulking or trim on the house. December 20, 2013
Service was excellent. The serviceman (Charlie) did an excellent job and satisfactorily answered all of my questions regarding the windows. He was also courteous, friendly and polite. December 19, 2013
they did an outstanding job from start to finish Excellent job, very professional and such good guys. December 19, 2013
Good job, window is like new. Overall I'm very satisfied, Tech was very fast and friendly! December 19, 2013
Excellent Service The Milgard service person for Maui is very professional. He promptly calls when service is requested and is timely and efficient in diagnosing the problem. When the necessary parts have arrived and he calls and sets the appointment to make the repairs. I highly recommend him and of course Milgard windows. December 19, 2013
Great Service My home is between 6 and 7 years old. My window shattered because of the weather. You did not need to stand behind your product, but you did. Thank you so much. Ed December 19, 2013
So happy we bought Milgard Windows We had a broken seal and Milgard replaced the window under their lifetime warranty. Quick, easy, and painless. Thanks Milgard! December 19, 2013
Great experience This is the second time we have had to contact Milgard for service on properties being sold and they stand behind their warranty. Bob, the technician comes out, takes a look, and schedules the repairs. No hassles and so easy on the consumer. Wished more companies did service this way. December 19, 2013
Excellent job on the windows! Thank you so much for the service you guys did a great job on the windows! December 18, 2013
Thank you Came out as promised and fixed the locking mechanism on a new Tuscany sliding door. A plus service. Thank you December 18, 2013
Total rating --- fair The first FOUR phone calls did not result in a call back (Susan & Denise) On the fifth call I asked to speak to someone other than these two individuals. I was connected to Pat, who was helpful and knowledgeable, and scheduled the ordering of the replacement windows.. The installer, Mike, was super efficient and very professional; he arrived at the agreed time, and was very pleasant. Your customer phone personnel need to RETURN PHONE CALLS.. Pat and Mike were great. December 18, 2013
Great service! Overall excellent service. Long wait time (3 weeks) to get service appointment, but then it was not a critical issue either...just inside (second barrier) weatherstripping that had come off. December 18, 2013
Another problem solved I am a builder on the north Oregon coast. There are less expensive products available, but I always try to talk my customers into using Milgard because of the guarantee. This was just one more example of a customer realizing the slight difference in cost was more than made up for by service down the road. December 18, 2013
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