Milgard Service

Milgard Service

At Milgard, we stand behind every window and patio door we build. If something covered by our Full Lifetime Warranty needs attention, Milgard's factory-trained technicians go out and make it right. We are committed to excellent service. Don't just take our word for it, here is what our customers say about us!

Milgard Service 4.7 5 4558 6177
Excellent Service I was impressed with the level of customer service that I received from the time I contacted Milgard followed by the completion of my repair service. Also, the repair technician was also very courteous and prompt in making the necessary repairs to our windows. I highly recommend Milgard. July 19, 2013
Poor because of rude service representative. Would recommend only since covered by warranty. The service representative on the telephone was rude. I told him that we had Montecito awning window and the the installer couldn't fix the problem so they told me to call Milgard. The service rep told me that an "adjustment" was not covered but they would send someone out this one time. He implied that I was stupid for not being able to fix it myself using the online adjustment recommendations. He then wrote out an order for a "casement" window not an awning window. Your service tech was here an hour "fixing" your product, not adjusting it. The service tech was excellent. The telephone rep should be retrained or fired. July 19, 2013
The people were great but The people I dealt with were great. Knowledgable,polite I was impressed with their skills. But the wait time from when I called to when the repair was done was much too long. I'm worried about what might happen if I had a problem when the weather is bad. And no one left me a number to call for future service needs. I only have the number of the company that installed the windows. July 19, 2013
Very good service. Excellent experience with the initial phone call and identifying the window. Only had to talk to one person and did not have to wait. Service teck was fast and really appeared to know what he was doing. July 19, 2013
Needed a new patio sliding door latch 15 year old door latch broke off. Sent an e-mail to Milgard and received a response the same day. Free replacement part, plus a spare was mailed out to me and arrived one week later. Simple installation, works like new. July 19, 2013
Very knowagable Technician The technician was sent out to replace the hardware on our sliding glass door but also fixed the track on the bottom where the wheels roll. It was laying on its side and wasn't straight up and down the way it was intended. Works like a champ now. Also I'm really surprised but glad at the same time that Milgard offers a lifetime warranty (for the original home owners) for all my windows as well. Thanks I appreciate the professional work that was done. Regards, J.F Cruz Jr. July 19, 2013
service was good The issue with my window was a minor one that just required a bead of caulk to deal with a small leak. It didn't take Mark long at all to get it done - he was on site less than 20 minutes. July 19, 2013
Prompt response, excellent service. The Service Rep on the phone was very professional and was able to record our problem with knowledge and efficiency. The In-home Service Techs were prompt, professional and was able to fix our window problem in about 10 minutes. Love Milgard! July 19, 2013
Stands behind warranty There are never questions with Milgard. We installed complete house with Milgard windows and doors. Have had minor 2 minor problems in over 20 years. Each one was handled in a timely manner with no questions. It's terrific to deal with a company such as Milgard. July 18, 2013
Milgard stands behind their product. We are very happy with Milgard Windows. We built our house in 2000, and have had a couple of minor issues with some of the glass. We contacted Milgard and within a week and a half all problems were fixed. Our repair tech was extremely professional and pleasant to deal with. We will recommend Milgard Windows to our friends and family. July 18, 2013
In-home Service Tech I was very impressed with our service tech. He knew what he was doing, and fixed our problem quickly. We are so happy with him and his results. July 18, 2013
Excellent all around. Completely satisfied with each step; from ordering, to price, to quality, to installation. Everyone was friendly, helpful, professional and no question was left unanswered. Thanks to all. July 18, 2013
Excellent response to customer request We noticed two of our windows beginning to "fog" after installation eight years ago. We called the remodeling company who referred us directly to Milgard. Milgard responded to us quickly, setting up an appointment for replacement. The service representative replaced the window promptly, cleanly and with a friendly attitude. July 18, 2013
Fast and Professional The two gentlemen came and fixed a number of windows for us today. They not only showed up on time, but were very polite and efficient fixing the problem. It is sad to me that good service like this is so novel, but I am pleased at least one company out there still stands behind their product and hires people who seem to care about their work and the people they serve. Thanks! The effort did not go unnoticed. July 18, 2013
Service technicians were very pleasant. Fixed the problem with the window in a timely manner. July 18, 2013
Always excellent service Milgard stands behind their lifetime warranty without question. They have replaced any windows where the seal broke in a timely fashion. I am extremely satisfied with all of my Milgard experiences. July 18, 2013
The service was great! We went into the office to report our defective sky light after hearing from a neighbor that it was warranteed for life to the first owner of our home. The staff was gracious and arranged for the replacement and notified us by e-mail of the service delivery times. The service personnel were gracious did the service on schedule and completely in a professional.manner with no mess and fuss. Thank you for your wonderful service! July 18, 2013
The service was very professional with excellent results. The glass was replaced which solved the problem of streaks inside the panes. Additionally the sliding door was adjusted and rolls smoother than it has in years. Great service - keep it up! July 18, 2013
Excellent service and follow up! On time and even early for appointment. Explained what had to be done. The work went very fast and the clean up was completed. Very polite technician! Would call Milguard for sure! July 18, 2013
Excellent Service The servcie tech was professional, fast, courteous and very polite. The job was excellent. July 18, 2013
Excellent as usual I would highly recommend getting Milguard Windows. You get excellent service for life! July 18, 2013
Very excellant service. We have been very satisfied with the windows themselves. This warranty service call was completed on schedule with excellent results. July 18, 2013
The service and responsiveness was outstanding. We were very impressed with Milgard's guarantee and the follow-through in correcting an issue with our 9-year old window. The repairmen came on time and completed the repairs (cranking mechanism) promptly. Kudos to everyone involved! July 18, 2013
Excellent service. This was a completely safilsfactory experience from start to finish. My request for service for a window warranty issue was handled in one phone call. The in-home service technicians arrived early after calling to let me know they would be at my home earlier than my appointment time. They assured me they would wait if the earlier time did not work with my schedule. They were neat and tidy; very respectful of my home. I would recommend Milgard without hesitation. July 17, 2013
excellent service Many thanks for actively and quickly respond to the issue. My whole family all happy with the Milguard Products and services. July 17, 2013
Wow - my window problem resolved as being a manufacturing defect and replaced. I'm glad i purchased Milgard windows, as the life-time warranty was a big part of my investment choice. I'm relieved that the life-time warranty was enthusiastically supported by my first contact with customer service and then all the way to a speedy repair of the defective window. I will recomend Milgard windows over all others I investigated, I'm statified I went with the industry's trend setter in both product and customer support! July 17, 2013
Very informative and successful service. Serviceman was on time and had a quick solution to my problem window. I could not get it open. He had more strength and was able to get it open. Then had me get some Pledge furniture spray which he sprayed around the window track. Window now works perfectly. July 17, 2013
The Proessional Respose All of the Milgard personnel who I came in contact with, over the phone and at my home, were very Professional and caring about my problem. The fees charged were very reasonable. The completed work, on July17, 2012, was outstanding and accomplish in a quick manner. July 17, 2013
Quick fix We had a spontaneous crack in our kitchen picture window, the guys came out at the beginning of our set service window and replaced in less than 30 minutes with zero minutes July 17, 2013
great service great service, on time, fast replacement of window,courtious July 17, 2013
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