Milgard Service

Milgard Service

At Milgard, we stand behind every window and patio door we build. If something covered by our Full Lifetime Warranty needs attention, Milgard's factory-trained technicians go out and make it right. We are committed to excellent service. Don't just take our word for it, here is what our customers say about us!

Milgard Service 4.7 5 6465 8752
Very happy with my service! Excellent!! I was very happy at the quick and hassle response I had. I would absolutely buy Milgard windows in the future. I will also tell people what great customer service that I had. From the lady that answered the phone to the young man who came into my home, put footies over his shoes and completed the job very professional and fast. I also loved the text reminder. January 6, 2015
Excellent service and they stand behind their product. This was for sliding glass doors in newly constructed home.Service Rep came on the day promised and called with adjusted schedule. He was knowledgeable and helpful. He reminded us of the lifetime support we get with the Tuscany windows. January 6, 2015
Very good service Pilar was very professional. Replaced the latch on my window and was willing to check all my other latches. January 5, 2015
Excellent service. Great timeline for installation. Here on time. Easy to work with. We would highly recommend Milhard and Thomas Building Center. January 5, 2015
Customer service is excellent. I would recommend Milgard to all who ask. I found your customer service above and beyond. You scheduled installation of new rollers after my windows are 12 years old. Your tech came out only to determine that my sliding doors were not Milgard afterall. This after Home Depot said they were from my order forms. So, my work continues but your willingness is wonderful. Thank you, Retha Roberts January 5, 2015
overall service was good initial contact with receptionist was poor. she was in a "bad mood" and hung up. apparently that was addressed. everyone after her was excellent. January 5, 2015
excellent in all aspects! Milgard always provides excellent customer service. From phone, updates, tech, install and followup. I'm so glad we have milgard windows and the customer service that comes with them. January 5, 2015
Very unprofessional for a Milgard service call and response I've been trying to get your service department to come to my home and measure the noise factor, the service person came with a $40.00 Amazon purchased meter, he had no clue about how to measure the noise , including on how to create a base line etc. After several emails received a simple reply stating that the issue was not the windows but the location of the house. I asked for the measurements 4 weeks ago and still have not received anything, I think they are trying to sweep it under the rug. -Name of the person who performed the measurements will be provided upon request- you may want to follow up with my written request and the history of the job ( I pay extra for thinker glass and see no difference !! January 5, 2015
Very good fast and courtious Service man was great, he took very little time to repair problem. My only issue would be the three months it took to get one piece of glass. January 5, 2015
Broken Glass Repair The glass for one of the 30 windows I ordered was cracked upon arrival (crack on outer layer of the upper sash). The window still kept the elements out and was installed by the dealer. The dealer/installation team mentioned that a Milgard rep would contact me - and Milgard did contact me quickly to fix the issue. A couple weeks later, a Milgard repair team came to install the new glass. It took about 20 minutes. The engineering was clever allowing easy glass replacement. The Milgard team came when they said they would, and all I had to do was open the door. I was confident that Milgard would stand behind their product and very happy with my window purchase. January 5, 2015
Tech on time and professional It is refreshing to have courteous, professional, prompt, and sincere service from a company. Milgard phone rep, online rep, and in home service are excellent. Thank-you! January 5, 2015
Always great service We have always had great service from Milgard's service department and we've very been happy with their prompt service and courtesy. January 4, 2015
Service was very professional. Service tech Vitali came to our new home under construction to repair a window. We were not there with him as we were still on Christmas vacation. He called to notify us that our bath tubs were over flowing because of broken water faucets due to freezing weather. He asked if he could shut off the water and we directed him to the shut-off valve outside. Thanks to Vitali we avoided further damage to the house until we could get there to handle the situation. In addition to that, his window repair work was excellent. January 4, 2015
I liked the service and the warranty. Will buy again! Very Nice I liked the service and the warranty. Will buy again! Very Nice !! A+++ January 4, 2015
This service was great! I would highly recommend Milgard to anyone, they have the highest quality windows and service you could ask for. January 3, 2015
The two service techs were the only bright spots in an awful experience The two Service Techs that came to the house were pleasant, competent and efficient. They deserve a bonus! The Customer Service people in Simi Valley were incompetent and, for the most part they displayed an attitude of not caring whatsoever about my order, especially the supervisor, Veronica. Jennifer seemed sincere but their systems seems so flawed that it took 5 months to complete this order. They kept scheduling appointments, inconveniencing me then not showing up, sometimes not even calling to warn me; always, the glass was the wrong stuff or didn't show up at all. Ridiculous. January 3, 2015
Excellect Service We have nothing but excellent customer service. January 3, 2015
Excellent service today BUT 2 prior cancellations Your rep today was excellent, professional and courteous. Well able to handle all that was required. I suffered through one postponement and then one no show with NO notification at all and on Saturday with no one to call. Somebody does NOT have their act together at the main office! Congrats on hiring good technicians. January 3, 2015
Super happy! The technicians replaced not only the skylight we were having issues with but also inspected and replaced our second skylight without us having to be there. We are truly delighted! January 3, 2015
Quick and efficient! We had some handles where the screw had stripped. The technician arrived early and was quickly able to fix the issue! January 3, 2015
Excellent service and product The service rep was efficient, professional and did a fantastic job! I would highly recommend Milgard's services. January 3, 2015
Waranty work..... I don't know how it could have been done any better. Great service from start to finish. I will highly recommend them for sure. Dean January 3, 2015
Superior personal service I had two windows to replace in August due to condensation between the panes. The big one was replaced in August but the smaller one broke in transit and was just now replaced in December. It was a by long wait! The technicians were very professional and efficient in communication and replacement. Windows look great again! January 2, 2015
This service was great! My windows were 10 years old and one glass pain had a problem. When I called, customer service was very friendly and helpful, and there was no hassle in getting someone out to fix the problem ASAP. The in-home service tech was very friendly, respectful, professional and answered all my questioned and fixed my problem quickly. He also called ahead on both my contact numbers to alert me that he was on his way. Thanks Milgard!!! January 2, 2015
Very pleased with the wonderful service. In the many years I've had Milgard windows and patio sliding doors I have been happy with the service. January 2, 2015
Mixed experience. Milguard good on phone. W&Ds weak in office, great in field After a series of administrative snafus at Windows and doors, we were fortunate to have John as our installer. He was terrific, dealt with problems that others created, never complained or made excuses and got our job done before we left for the season. Great employee! January 2, 2015
Service people were fantastic! From my first call to set up a service call to the techs that came to my house, I was delighted. I am glad I purchased Milgard sliders. January 2, 2015
Mark was great!! Mark was on time, professional, knowledgeable and fixed our problems. Thank you. My only issue was how long it took for someone to come out from initial call to service date. The customer service rep said they were busy. December 31, 2014
Outstanding! Our contractor installed Milgard windows in our addition almost seven years ago. We've needed some repair/replacement work twice, and each time the service was outstanding. From the initial phone call to the installation, everything went smoothly. Everyone was nice. The technicians were on time, efficient and the windows look great. Milgard even replaced one window that was not under warranty. Can't beat that! Thanks, Milgard!! December 31, 2014
Contacts and service were the quality I expect from Milgard The initial contact person scheduled a visit in less than 30 days and the appointment was followed up by phone and by email. The Service Tech arrived well before the end of the promised time envelope and had the knowledge to resolve (as far as we both could tell) my problem. Good job! December 31, 2014
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