Milgard Service

Milgard Service

At Milgard, we stand behind every window and patio door we build. If something covered by our Full Lifetime Warranty needs attention, Milgard's factory-trained technicians go out and make it right. We are committed to excellent service. Don't just take our word for it, here is what our customers say about us!

Milgard Service 4.7 5 6038 8186
Outstanding Service Cannot even image how the phone call, notifications and service could possibly be improved!!! Not just satisfied-- but truly impressed. Delayed calling about a very minor problem -- one of the "stops" that allows the window to be cracked open but not fully opened would not spring out. Did not think it was worth a special service trip --so was just going to wait until something else came up --nothing did. Milgard treated it as if it were a significant problem --promptly scheduled a technician, called & E-Mailed appointment details including a photo of the technician and he showed up within the time window we were given. November 7, 2014
Great service -- thank you; website less enjoyable The techs didn't even wait for me to ask them to take off their shoes; they took their shoes off as soon as they saw me do it. Removing the window was a little tricky, possibly due to some settling of the house, but they extracted it without breakage, and with a good deal of care regarding cleanliness. However, I should not have to work and work to create a unique nickname in order to simply submit customer feedback. This part of the online process is silly and aggravating. November 7, 2014
Very good! Excellent! communication was great! Technician was great! Milgard all the way! November 7, 2014
Great service! Milgard windows and their warranty are great. When I had a problem they fixed it without question. Service techs are clean and personable, taking time to answer all questions. November 7, 2014
Took too long to get here. Over two months/ Had I known how long it would take for someone to make the repair, I would have paid a local contractor to get the job done. It too two months to get the sky-lights replaced. November 7, 2014
Great Job Excellent phone service and installation. The only negative is the service date was far out. November 7, 2014
Customer service I opened case# 03932085 sometime in mid to late Sept. I received an e-mail on Oct.3rd asking for information regarding the windows. I responded with that information on Oct.7. On Oct.27 I emailed your firm stating it hard been 3 weeks since I had sent in the required information and that I had not been contacted by anyone. On Nov. 5th a technician showed up unannounced to make the repairs. I had not been contacted by anyone to set up an appointment. I just happened to be home when the tech arrived. Hardly what I would call satisfactory customer service! Your technician, Pilar Morales was very professional, knowledgable and efficient. He did apologize for the lack of contact from his office. November 7, 2014
Excellent service The time between my initial email and the service appointment was about 6 weeks, so that was disappointing. The service visit was great. Armando Sanchez arrived within the appointment window, was friendly, neat and quick. November 6, 2014
absolutly the best Many years ago I purchased a group of windows to be installed. they told me then that I had a life time ugarentee. I did not think that I would ever fall back on tha t ( BUT I DID ) I phoned it it and was give a date for service, they showed up that day and itn short time repaired the problem, and it was like NEW! I am proud of m sellf for the original purchase and happy that it was with MILGARD,,can I say More! J Campbell November 6, 2014
Excellent service; especially from Victor the Service Tech. Victor called when he was about ten minutes away from my house which was really nice as it gave me time to make sure the dogs were outside and the window was ready for him to work on. He was prompt and finished the job very quickly. November 6, 2014
We were pleased with the service and are happy we chose Milgard Windows I love our windows...one of the best upgrades we have done to our home. I really didn't want to call to complain because I thought we would have a hassle. I was wrong. The young lady that took my call was very polite. We set up a date for the repair which was today (11/6). Yesterday we received a call to confirm the time. Your repairman was on time & immediately went to work on the repairs. He not only was very professional but was finished with the repairs in a short amount of time. November 6, 2014
Handle of my patio door I was sooo impressed with Enrique the service guy , on how they wear blue covers over their shoes before they come into the house. Was so quick as far as repairing the handle..And very personable November 6, 2014
Service Techs Went Above and Beyond! I can't speak highly enough about the Service Techs who came to my home this afternoon. Guillermo was assisted by Chris, who is still in training. Both were courteous, professional, and careful about not tracking debris into the house. Guillermo was the consummate professional. He was very knowledgeable about Milgard Windows, fully answered all my questions, and more than satisfactorily resolved my window issues. Guillermo and Chris handily replaced two broken window panes, which they were scheduled to do. When I explained that I was having trouble with my new Milgard sliding door, Guillermo happily agreed to look at it; after he adjusted the door, I saw a 200% improvement in the operation of the door! I also had questions about the 'weep holes' and the 'window stops', and Guillermo new how to address each one. Please express my appreciation to Guillermo and Chris for all their efforts today. Well done, Milgard! November 6, 2014
Service was exceptional The technician arrived at the beginning of the appointment window. He was very courteous and professional. He left us with a sparkling clean, clear window. November 6, 2014
Quality work completed on time! Service team called and requested early arrival. Upon arrival work was started immediately and performed efficiently. I'm the original owner of this house and Milgard has honored the lifetime warrantee for 25 years; replacing our windows whenever needed all labor and materials included, absolutely amazing. November 6, 2014
awesome product & service! From the first email I sent to the awesome service from the gentlemen that came to my house.... Everything was perfect.....I couldn't have asked for better overall customer service!! November 6, 2014
Excellent! As it always has been, Milgard service is excellent. November 6, 2014
So pleased that Milgard stands behind its products. Our windows were nearing the end of the warranty period (we were not aware we had a warranty any longer). When I called to ask about how to fix the problem of windows that were so hard to open, and also how to replace some broken balancer springs, I was told we were "in warranty". It took 2 trips to replace all the balancers, and the 1 window that had a broken seal. The tech was courteous and knowledgeable. I can't adequately express my pleasure at the quality of the service AND the fact that Milgard replaced all the balancers for us at no charge. These windows barely opened before and now lift with one finger. Thank you. PS: We have one more home to build - for our retirement. Milgard windows will be our first choice. November 6, 2014
Excellent We appreciate your excellent service as far as quality and professionalism. November 6, 2014
Excellent overall - Does not get any better New windows install had one with a few issues and Milgard responded and the tech was excellent. Still working to resolve but confident it will be taken care of. November 6, 2014
Love it Your company is excellent! I am happy that I made the right choice when I shopped for windows and warranties, very happy with all! November 6, 2014
Great Service Did not respond after registering for service on website. Had to initiate call for service after website stated would contact in 2 business days. After I called the service was excellent along with the repair techs. November 5, 2014
this service was great the two man crew that came to our house arrived within their target time. Assessed the problem, performed the service work, and cleaned up. They showed respect for the house and me. Who could ask for more? November 5, 2014
Juan Morales Juan was great! Extremely friendly and professional and was even nice to my dog. He was in and out in less than 15 minutes and couldnt have been more friendly. I would reccommend this service (especially Juan) to anyone who has enjoyed the Milgard product as much as I have. Thanks, Mike November 5, 2014
Fast, friendly and efficient. Great job by Serg. He was early and fixed everything quickly. Thanks. November 5, 2014
excellent I have worked with Milgard for many years, and have always been treated with great kindness. The techs and installers are wonderful, and look forward always to having them around. Thank you for being a great company and keeping the stress off! November 5, 2014
Excellent! We love our windows. They all look great! Working with Jon Barnett was wonderful. He is incredibly knowledgeable and recommended windows that now look perfect in our home! November 5, 2014
How Good Can Service Be! Dealing with Milgard's service people makes one realize what excellent service can be. Being an individual who is always waiting for the bad news when I call for service from any company, I was pleasently surprised. No problems, excellent service, quality workmanship. You cannot ask for more. These folks set the standard. November 5, 2014
Great Service and Great Product! The service team was on time and competed the repairs quickly! Thank you!! November 5, 2014
Very happy with your service. The repairman was prompt and professional and I will be sure to tell others how impressed I was. November 4, 2014
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