Milgard Service

Milgard Service

At Milgard, we stand behind every window and patio door we build. If something covered by our Full Lifetime Warranty needs attention, Milgard's factory-trained technicians go out and make it right. We are committed to excellent service. Don't just take our word for it, here is what our customers say about us!

Milgard Service 4.7 5 5721 7766
no return calls Too much of a wait on the phone. Representative told me she would call me in 24 hours. Her name was Jennifer. I told her I've waited long enough and I hope she isn't lying about calling me either way in 24 hours. She promised she would call. A week later, I had to call her. This is not customer service. September 24, 2014
Love Milgard Windows. I am a general contractor in Utah and I have Milgard Windows in my house. I have had them for about 10 years and have needed service on the windows twice, both times they have honored the lifetime warranty and their service is excellent. When I build houses for others they ask what vinyl windows I recommend and I always tell them Milgard. September 24, 2014
Balance spring replacement I called to have someone come out and look at my windows, since some of them weren't opening and closing properly due to balance spring issues. It turns out that my windows were still under warranty, so they sent a guy out to replace ALL of the balance springs throughout my house (20 windows). It took just over an hour. The guy who came out took his shoes off when he came in and was careful not to move or damage anything in the house. He was very professional, nice and did a great job. The windows work as expected now and I'm very pleased with the service I received. September 24, 2014
window repair visit very good time and customer service. The technicians were capable and professional. I did ask how to prevent the problem from happening again and they were not able to address the issue. If there is a solution to moisture collecting between the panes I would like to know. Thanks Milgard for taking care of your customers. I an age of poor customer service its refreshing. September 24, 2014
Awesome service Milgard was incredible in standing by their lifetime warranty and repairing a failed dual pane window that had been installed over ten years ago! The service team called to let me know they were on their way and were incredibly polite and professional. September 24, 2014
Superior Customer Service Milgard consistently delivers superior customer service. The Company stands behind their products and warranty. Their service personnel and well trained and set the standard for professionalism. Of special note on the service received, the technician Steve not only repaired the windows we asked, but tuned/repaired three others at the same time saving another service call. Milgard is a stellar company with superior products. September 24, 2014
Service tech was fantastic- I only wish I didn't have to wait a month for the appointment! Service tech was fantastic. He fixed the door in about 10 min which would have taken me a day! I only wish I didn't have to wait a month for the appointment! September 24, 2014
Excellent job Nice service rep. In home tech did an excellent job in a matter of minutes. September 23, 2014
The service could not have been better... The problem with the window was the first one we have had with our complete set of Milgard windows that were installed over 15 years ago. Before purchasing our windows we were told by other Milgard owners that their products were second to none and that has been our experience. A loose latch on one window was quickly replaced, the sliding mechanism was cleaned and lubricated and it works perfectly. What more could you ask from a product? Nothing!!! September 23, 2014
Wonderful service! Today's service was on-time, thorough, professional and took the time needed to adress all my concerns. Well done! September 23, 2014
excellent work done by Robert excellent work done by Robert very professional very nice did the job above and beyond September 23, 2014
Excellent warranty service The technician showed up on time and was clean, professional and efficient. It made me happy for my decision to have Milgard windows installed. September 23, 2014
only problem - lack of communication Everything was really great. The only problem was that before noon the day before the scheduled service, I changed the appointment. As it turned out, I was home even though I thought I would not be. The tech arrived at the first schedule time even though I had changed it. It turned out to be a fortunate mistake since I was home after all and the window was repaired. But it appears there is too much lag time in notifying the techs if an appointment has been changed. September 23, 2014
Poor Told by Representative that windows are lifetime warranted until 2017 and was transferable to new owner. Told representative I was 2nd owner. Representative at my home said NOT covered. Window numbers DIDN'T match records. Then told that warranty details were changed and weren't covered due to time factor. Talked to "Steve", customer service manager and he said same thing with somewhat of a "I don't care what you think" attitude. I also mentioned that I think the initial data entry individual apparently seemed to be make data entry errors. I/We believe that we should be granted warranted service due to errors at your end. September 23, 2014
High Marks for Service; Poor Marks for Communications We were very pleased with the Milgard service we received in-home, but there seemed to be a communications problem between the Service Rep and the Service Tech. Twice they came out with incorrect parts, even though I reported the measurements to the Service Rep. That was annoying. The Service Department required 3 service calls to complete my service request. While the Service Reps that I talked with on the phone were very polite and appeared to know what they were doing, the information they passed to the Service Techs was incorrect. All I needed were balancer replacement on 6 windows, 1 window replacement, and 1 brass night latch replacement. I gave the measurements for all the windows. On the 1st visit, all the balancers the Service Tech brought were too long, even though I gave them the window measurements. On installation of the replacement window, the tech accidentally broke the new window. So he told me that a Service Rep would contact me to reschedule. After 2 weeks, I called again to set up another another appointment. The CSR asked again for the window measurements. On the 2nd visit, 5 of the 6 balancers were replaced, but the 6th balancer was too strong for the window size. Also, the Tech didn't have a replacement Night Guard lock. The Tech replaced the balancers quickly and then replaced the other window that had been broken. The tech apologized for not having the correct part, and told me the Service Rep would call and set up another appointment. She called within a few days and we scheduled another appointment. On the third visit, the Service Tech quickly replaced the last balancer with the correct one and replaced the Night Lock. He also lubricated several of the sticky Night Locks. He was in and out in less than 30 minutes. September 23, 2014
Great service! Reminders for appointment were great. Service was friendly, quick and efficient! September 23, 2014
I have always received great service from Milgard & this time was no different. As always, great service & knowledgeable employees. I always recommend Milgard, we feel they are the best windows around. Built our house in 1986 had Milgard then & then when updated windows....what else but Milgard. September 23, 2014
Milgard service rep Robert Perreira Robert Perreira was excellent - early for appointment - knew the problem with our double hung MG windows and got all windows working great is a short amount of time. September 22, 2014
well it took three visit and 4 people, to fix the lock i would fire everyone except for the last guy that came to my house, cant remember his name but he was a very smart guy hispanic, in the long run you would save a lot of money and your customers TIME....... September 22, 2014
Window replacement Milgard is THE BEST. Prompt response and scheduling. Good notification/reminder of appointment Great, polite installers/technicians September 22, 2014
Great Service The service was scheduled well in advance. The service tech was on time, did the work efficiently, and cleaned up when he was done. Very Pleased. September 22, 2014
Service technician is an absolut professional! Fonzo is prompt and does great work, A+ for this asset to the company!! September 21, 2014
Milgard window warrenty is the BEST ON THE PLANET! My new home came with Milgard windows. I had no idea what a "high end" product they are. They look great and the warrenty is fabulous. No hassel, great customer service and replacement support. You are the best! September 21, 2014
Outstanding service!!! Serviceman opened the sliding door and immediately got the squawking noise we had described. Within five seconds he had the problem diagnosed and repaired. Seems the installers left packing clips in the top rail and as he explained not many outside contractors know to remove them. They are for in-transit shipping to keep the doors aligned. We are so happy and impressed with the service and couldn't thank him enough on making the irritating noise go away without having to take it apart. Service call lasted less then eight minutes. Impressive!!! September 21, 2014
Your service & support makes me so glad i chose Milgard windows. Over 30 windows installed on this 1 apartmnet building, 9 years later, a door slider and a foggy window needed service. It was no problem...no questions asked...and no charge. Service personel called ahead, was well trained, and got my work donestraight away. Positive experience start to finish. September 21, 2014
Two windows out of 40 experienced a failed seal. Took a number, waited and Milgard took care of business as advertised. Great job. Replacement for two defective windows required substantial wait-time. However, It was worth it! Although frustrating to wait for replacement, when my number eventually came up I was happy with the quality of work and the installers' professionalism. September 20, 2014
Jose L. was outstanding! Jose L. is an outstanding tech. He took the time to show us how to lube our windows and they now work smooth! - He actually did all of our windows and doors except 1 that I wanted to do myself to learn. Just a great experience all around. I'd recommend Jose L. anytime. Thank you Jose for a great job! September 20, 2014
Glass Replacement My house has six windows in the back facing toward the south where sun and rain beat on them year after year. The seals on all of the thermopane units were showing various signs of failure after 22 years. Since I am the original owner of these windows, Milgard agreed to replace all of them for free, no questions asked. They arranged for a technician to come out on a given day and all were replaced in a very short time. It was very gratifying to see someone stand behind their product and actually make good on their guarantee. Thanks Milgard, Larry A Bills September 20, 2014
Milgard is fantatic The people at Milgard are excellent the service tech. that came to our house is a real asset to your company he was friendly polite and very professional. We will recommend your company to anyone we see,my father always told me if you make a person happy they will tell five other people but if you make them mad they will tell a hundred. Thank-you for making us happy and please pass this on to the tech. and all the people involved in our experience. William and Karen Dever September 20, 2014
Excellent Service Our Milgard Windows are over 20 yrs old and we only needed service a few times and each time Milgard was very responsive and the service reps did a great job. I have read reviews of others at different locations that have not been as favorable, but my experience with our area reps has been great. September 20, 2014
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