Milgard Service

Milgard Service

At Milgard, we stand behind every window and patio door we build. If something covered by our Full Lifetime Warranty needs attention, Milgard's factory-trained technicians go out and make it right. We are committed to excellent service. Don't just take our word for it, here is what our customers say about us!

Milgard Service 4.7 5 6707 9101
Initially, I liked the look of Milgard windows, but I especially liked Milgard's triple glazing. Triple glazing in Wisconsin Latitudes is a thrice positive plus, and with two of the panes glazed with low E glass, our huge southern exposure is protected against harmful ultraviolet. An email request for help with a faulty sash brought an instant email response from Milgard, and immediate attention from highly motivated and skilled warranty repair service technicians. Milgard proved that its Warranty is as important to them as it is to their customers. I am highly pleased , and, in this day and age of disappointments, highly gratified. February 28, 2014
Very satisfied with replacement sliding glass door! Ordered and professionally installed two Milgard Tuscany vinyl sliding glass doors from my local contractor. On one of the glass door panels between the glass was a manufactured defect of a small black mark and a scratch on the outside. Contractor contacted Milgard, Milgard contacted me, asked for the identification numbers printed on the side of the door, and set-up an appointment. The Milgard installer arrived promptly and carefully removed the defected glass panel and installed a new one. Was very happy with service! Thank you Milgard for standing by your product! February 28, 2014
satisfied customer Great service, great product. I am very satisfied with the new windows and doors. The installers were very workmanlike. February 28, 2014
Representative and Installers were very quick and professional! Milgard stands behind their products, service, repair, installation, THANKS Milgard! February 28, 2014
Milgard stands up to their warranty I've loved my new Milgard windows, but had a few issues. Milgard has stood behind their warranty and fixed everything to my satisfaction. Thanks Milgard, its really great to be able to see out of my kitchen window again. February 28, 2014
They rock They are wonderful.. Quick, nice, fix what is wrong. February 28, 2014
Warranty Service work Milguard replaced the glass on 10 windows, service tech was on time and completed all of the work in a timely manner and did a good job of clean up afterwords. Entire process was well managed. February 28, 2014
Unsure if problem is resolved The problem is "whistling" windows. The awning windows were replaced but you can still hear the "whistling" noise. At least the air flow through the closed window is reduced. Unsure of follow up requirement at this time. Tech had a different take on the problem than the rep who came and assessed it. February 28, 2014
Skylight replacement Your tech came out and installed it without problem in a timely manor. Thank You! February 27, 2014
The best. Milguard is the best. I have NEVER had the slightest problem with scheduling service, tardy arrivals or rude or incompetent techs. If I ever move house or buy a second home I will absolutely have the windows switched to Milguard. Thanks for the great service and professionalism. February 27, 2014
Pablo is a STAR Pablo came, he saw, he diagnosed, he fixed! His work was clean, timely, and accurate. He reviewed the rest of the windows, and suggested we make a list of those still needing replacement. He encouraged us to call Customer Service in a week to make an appointment to get them replaced. All in all, this is an excellent company with outstanding employees -- Milgard certainly stands behind their product. I am sure they support their employees just as thoroughly, since Pablo was quite positive about his employment. February 27, 2014
Great service! Carlos arrived on time and finished the work very quickly. He is very polite, professional, and courteous. Thanks for the great service! Don February 27, 2014
Nice to be able to benefit from free glass replacement for broken seals. Always great service except slow response after Dec cold snap that left us with a broken inside window pain. Finally replaced 2/25. February 27, 2014
Everything they said it would be and more. Not only was the representative I worked with professional and efficient, she was flexible around scheduling the repair. The repair technician arrived as scheduled, was knowledgeable, courteous and FAST. You cannot tell that the window has been repaired. February 27, 2014
Exceed my expectations The service (phone call and service) was excellent. Nothing but praises. Service tech (John) was polite and professional, and did a great replacement install. Also cleaned up well after the job. February 27, 2014
Once we got them to return our calls, they were great! Word to the wise, only use the website to get a service tech out! We tried for over a year to get a tech out by calling directly... Once we got an appointment, they were fast and efficient. They broke the first window when loading it onto the trucks and called me right away to let me know what happened. I was worried it would take a long time to get another ordered but they were pretty quick about getting another one sent out. The techs were on time, very professional and fast despite the size and location of the window. February 27, 2014
Very poor logistics. Order involved field glazing of 10' OXO sliding glass door with transom. First trip, transom was lost. Second trip transom did not have grids. Third trip transom was wrong thickness. 4 trips to set 2 panels and a transom. I actually felt sorry for installers. I would think a company would be able to correctly track their own products. February 27, 2014
Excellent service as always We were please by the professionalism and promptness of the service we received when replacing two windows. February 27, 2014
Excellent Service Techs! Recently we replaced three sliding doors with Milgard French doors. Our initial experience, with installation by the vendor (not Milgard), was not satisfactory: doors were poorly installed by subcontracted workmen from the vendor. We were discouraged when an "upgrade" turned into a problem involving snow blowing into the house from gaps in the seals as well as ongoing difficulty with the screens. HOWEVER, once these problems were turned over to the Milgard technicians, they could not have been more conscientious and professional and competent in remedying every problem. We would definitely buy Milgard products again . . . but not from the particular vendor. February 27, 2014
Couldn't have been happier I was extremely pleased with the service provided by Milgard. The person who came to my home was right on time, friendly and did great work. The woman who originally took the call and set up the service was also very helpful and pleasant. Thank you! February 27, 2014
Was most excellent! Chuck did us fabulously! Thanks! Chuck did an incredibly fine and professional job for us! Not only was he here in a timely fashion, but he was also patient with me answering my questions and giving me good maintenance and care tips. He was cordial, most friendly, and did a very good repair for us! How grateul we are for his work and the Milgard warranty! February 26, 2014
Efficient and professional. Service techs came on time and in spite of the rain worked quickly and cleaned up well after. The replaced windows look great! Thanks. February 26, 2014
Thanks a lot Our Milgard bay window is beautiful...we did not make a mistake in purchasing a Milgard brand, it may not be perfect. but what is good about it is that The company gives lifetime warranty. They come to the house to fix whatever problem that exists and no charge at all. We are so pleased with our window and we just installed a new milgard window a week ago. We love woods but termites are eating it. With new Milgard, we don't need to woory about the termites, paints etc .... ThanksMilgard February 26, 2014
Excellent Service We had our entire house installed with dual pane windows in March 1999. This is the first repair we have ever had. The Servicemen were very courteous, knowledgeable, concerned and careful in our home. They did an excellent job replacing our window. After the installation they cleaned the window and the area where they had been working before they left. We will definately recommend Milgard to our family and friends when they ask who they should buy their new dual pane windows from. February 26, 2014
Cracked pane from cold weather Vlad, the Milgard technician, arrived right on time and quickly replaced our cracked window pane. He also explained to us that the replacement window was of a "Northern" design and would be less likely to break due to cold weather. Thanks Vlad! February 26, 2014
Prompt and efficient! The techs called to say they were ahead of schedule and would like to begin early. Great! Both men were courteous and efficient and had my warranty work completed quickly without any problems. February 26, 2014
Everything was outstanding. The service person showed up promptly, did his job outstandingly, left no sign that he was ever there, and finished and left. Excellent! February 26, 2014
Todd Our service man was wonderful. On time and did an excellent job. In the past we have had some issues with damage to our woodwork. Todd's job we couldn't even tell that he had replaced a window. Thank you February 26, 2014
The service was great The service rep that replaced the windows was polite, professional. February 26, 2014
Recommended Relaced all windows and patio doors 7 years ago. Contacted Milgard regarding a bent patio door screen track and some contractor issues. Milgard's personnel were professional and I enjoyed dealing with them. Their product has held up well and they stand behind it. Who else sends a representative to your home to investigate a complaint about their product? February 26, 2014
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