Milgard Service

Milgard Service

At Milgard, we stand behind every window and patio door we build. If something covered by our Full Lifetime Warranty needs attention, Milgard's factory-trained technicians go out and make it right. We are committed to excellent service. Don't just take our word for it, here is what our customers say about us!

Milgard Service 4.7 5 6707 9101
Excellent Service We built a home around 10 years ago. One of our windows had a goldish film that appeared between the panes making it impossible to clean. I called the Milgard folks and they said as long as I was the original owner, they would replace it for free. That is exactly what happened. A young man (Todd) came in our house and was in and out in 1/2 hour. And, there was no cost to us. I highly recommend this product as finally there is a company that will stand up to their warranty. February 26, 2014
Ease of appointments I particularly liked the email for appts and dates of service from Aaron. So efficient. When the time of the repair came, an email reminding me and with a picture of the repairman was sent . Terrific idea--thanks. February 26, 2014
Resolved the issue with the moisture between panes. Milgard has been excellent in resoling the moisture between panes, but I am very concerned that 7 windows in my house have needed to be replaced. It appears that the manufacturing of the seal needs to be reviewed. Perhaps it has been already. But the service team and tech are very responsive and professional. Thanks. February 26, 2014
Milgard Stands Behind Its Warranty After 22 Years We relaced all of the windows and skylights in a "fixer" home we bought in 1992 with Milgard windows. Although a couple of them have failed over the ensuing 22 years, MIlgard has promply provided replacements. We plan to buy all Milgard windows and skylights for a new home we will be building within the next couple of years. We wish every vendor was as responsible about honoring its warranty as Milgard has proven to be. February 26, 2014
Amazing like always I don't know how you could give better customer service, unless the repair tech brought home made cookies. Outstanding job, you are the best!!! Keep up the good work, Dave February 26, 2014
Great warranty service! I really coudn't ask for better warranty service. John handled my initial call with courtesy and professinalism. Identified my problem and had my replacement glass on order in a very short time. Milgard's e-mail notification system is excellent. Felix showed up in the front half of the two-hour projected timeslot, and had both pieces of failed glass replaced in less than 30 minutes. He left the job clean. I will never hesitate to use or refer Milgard to anyone who asks. February 25, 2014
The Milgard warrenty service is "The Best" - love it! Prompt professional efficient service from initial call through replacement of the window after ~10 years since we bought our home. The service tech was a real pro and informative about why the window had lost the seal (south exposure, but not an issue due to the warranty) - Thanks Milgard February 25, 2014
Could not imagine better service. Wonderful service on replacement of failed dual pane window. Very careful and clean workmanship. Best part: no charge due to lifetime warranty. Highly recommended. February 25, 2014
Stand by their product The thing I have learned about windows is that over time some seals will break, the thing I know about Milgard windows is that they will be there to fix them when they do. Getting ready to change out another whole house full of windows and doors and although Milgard isn't the cheapest they are a great buy and I know we'll be happy down the road. February 25, 2014
Great Product ans service. We know the product is great and of course the lifetime warranty is above reproach. The professionalism of your employees who serviced us was excellent. Jim & Judy Ogle February 25, 2014
Their "outstanding" reputation influenced our decision Surviving a community wide fire disaster brings many challenges when building a new home. Thus research is extremely important. When it came to windows I drove through a section of our community that had more higher end custom homes and looked to see whose window stickers were on the windows of these gorgious homes. Milgard stickers were very prominent. Further research revealed and now I personally see that their statements regarding quality, energy efficiency, functionality and beauty are true. We are very pleased with Milgard and highly recommend them. February 25, 2014
Service timely and quick. I really appreciate the quality warranty work Milgard has offered over the 11 years that we have had their windows. My few problems have always been handled promptly and professionally. We consider these windows to be a great value. February 25, 2014
Still have problem When Steve was here he had to remove an alarm system magnet from a window. The alarm system no longer works because the magnet is no longer properly positioned. In Steve's defense it did work when he left, the magnet apparently was margainaly placed and failed the next day. February 25, 2014
Always responsive We had Milgard windows installed in our Morrison home 10 years ago. Any time we have had a problem, and there have only been a couple, they have been more than accommodating. Dell W was just out to replace a bad mechanism: on time, courteous, professional and done in 15 minutes. Wow!! Just don't find that kind of service anymore. Thank you for knowing the the true meaning of "customer service". February 25, 2014
You couldn't do better! The service was excellent. if service and quality is what you seek, then look no further. the windows were installed 13 years ago and when i called about a problem there was no quibbling about the guarantee. they just do what the said they would do and then did it . Please don't look for service and quality any place else. I love these guys. February 24, 2014
Service was fine. Service tech was early and finished job quickly. No complaints. February 24, 2014
Friendly, fast and and professional. Window shattered to due cold shock. Milgard CS was great. Appreciated the email appointment reminder with a photo of the Tech. I could go on and on, but the simple fact is this - the level of service from start to finish made me a Milgard customer for life. February 24, 2014
Good work, but should have had replacement parts on first visit I initially contacted Milgard for service on two different windows. Over the phone, I spoke with a very professional rep and provided the individual sales order #s from the windows that needed service -- so my assumption was that the service tech would bring the correct replacement parts based on the fact I provided these individual sales order #s. But when the service tech arrived, not all of the required parts were on the truck, so a follow-up visit was required, and this was an unnecessary additional visit from my perspective. February 24, 2014
Outstanding service! The two technicians were on time, courteous, very talented, and did a superb job replacing three defective windows and caulking others. We were very pleased with the entire process. February 24, 2014
Follow up and Problem solving is excellent I called about Patio doors that face south and get wind and rain. Service techs were prompt and professional. They had come before to check some windows which needed replacing. They just did the work and one would never know they had even been here. February 24, 2014
Appreciate Millgard We appreciate your continued attention to our needs. Your technician was very professional, competent, and quick. February 24, 2014
The techs need to bring locks I have 8 Milgard white vinyl windows. The white locks chipped and yellowed over the years. One window was replaced. The tech was only allowed the FRONT of the locks in his van. On trip two he brought the back half of the lock latch for ONE window. On trip three he brought the back latches for all the remaining windows. Every tech should ALWAYS have two boxes of standard white Milgard locks in his van at all times. Tech #2 was going to spray paint the locks right at my house instead of come back with baked enamel new ones! What a waste of time. When techs don't have basic equipment provided by the company in their vans all the time, it makes the company look very cheap. And incidentally, the word "Milgard" should be added to your spell check dictionary. February 24, 2014
Outstanding Service First, I am impressed that Milgard stands behind its product in this way...there was no questioning whether the windows failed or if it was someone's fault other than the product itself. The service person on the phone was very professional and friendly. The service appointment was made weeks in advance (so the windows could be made to size#, and there was a promise that two days before the scheduled date we would be given a two hour window when you would be coming. That is exactly what happened, as promised. Then the installer #John was his name# showed up at precisely the beginning of the time window. Very impressive! John was courteous, friendly, informative, and professional. His attention to detail was outstanding #meticulously cleaning each window) and he was just great. The service throughout the process was just very impressive. Thank you very much and thank you for standing behind your product. I will never go anywhere else for windows. February 24, 2014
Awesome Great service 2nd time I have used you guys service was great February 24, 2014
Focused and professional! The two techs work great together. The glass was swapped out quickly and cleanly. Great job! February 24, 2014
Forgot one issue We forgot to have the lock fixed and the service center has not responded to that issue. February 24, 2014
I only purchase Milgard Milgard makes great windows and doors and is not afraid to stand behind them! After bad experiences with other window manufacturers I will only buy Milgard. February 24, 2014
Great Service The service was prompt and and the installers were very efficient and friendly February 23, 2014
Fantastic service I am so pleased that we have Milgard windows & the ease of help is excellent Thank You, Alexis Albers February 23, 2014
Service was very good. Installers even found several windows that needed replacing that the service technician missed, Very pleased with service . We were pleased with the timeliness of the initial contact and the service technician coming out even though it was during the holidays. We had to postpone the installation as my husband was having surgery in early January. The installers had to come out a second time, as some of the glass was broken that they had received from the factory, but that wasn't a problem. February 22, 2014
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