Milgard Service

Milgard Service

At Milgard, we stand behind every window and patio door we build. If something covered by our Full Lifetime Warranty needs attention, Milgard's factory-trained technicians go out and make it right. We are committed to excellent service. Don't just take our word for it, here is what our customers say about us!

Milgard Service 4.7 5 6465 8752
A clear choice for windows! We couldn't be more satisfied that our contractor chose Milgard to provide the windows for our new house. We've needed service a couple of times and have received professional, prompt service. January 24, 2014
great service The first time I had an issue with a window that had lost it's seal. It took several months and many phone calls to get it resolved. It was a horrible customer service issue on your part. This time was fantastic! The agent I talked to was great, the service tech was on time and a great guy. Overall a great display of customer service! Thanks! January 24, 2014
As always, customer service is fast and they show up on time. Unfortunately, My issues was not resolved. Either the windows leak or the roof. We will see at the next window-rain storm. January 24, 2014
the repair work was fast, thorough and excellent! the service tech was punctual, neat and efficient in the work he performed. I have always been satisfied with Milgard. January 24, 2014
Excellent Service! Windows were getting foggy in-between the panes. I called and they set an appointment and the service tech was prompt. He looked at the windows and agreed that they needed to be replaced. A few days later I received a call to set the day for replacement. Tech showed up on time and was very quick in replacing all the windows. I would recommend Milgard windows to any one because of the way they stand behind the product. Very happy! January 24, 2014
Excellent service once again! John was our service person and as usual, he was not only on time (early in fact) but had the problem diagnosed and finished in a jiffy. He has come to our house once before to correct a minor problem and he showed the same efficiency and professionalism then too. We highly recommend him for a job well-done. We are loving our door once again! January 24, 2014
Awesome! Very professional and efficient. Would highly recommend Milgard for your window needs. January 23, 2014
Best Service Ever! My 10 year old Milgard window spring was broken and the window would not close or lock. I emailed for a service request and was delighted when I received a call back the next morning. After explaining my problem, the service rep was able to send out a repair team within 3 hours. I was shocked! Milgard windows have a lifetime guarantee so it didn't cost me anything to repair. I would never work with another company after this. Milgard is the best! January 23, 2014
Excellent response My broken window spring was replaced within 2 days. I was esp. impressed with phone rep who took my information & was so patient as I looked for info January 23, 2014
the service was great the service tech was excellent very knowledgeable and courteous January 23, 2014
LOUSY SERVICE, but I like my windows 1. Milgard windows were ordered w/ the pop up locks; They arrived without them. Was told they could be added later. A week later they said it would be TWO MONTHS before they could fix it. Initially it was about getting the parts (which are standard stock parts), but found out it was because they were short on tech reps. They'd rather install new orders versus taking care of their current customers. 2. Two months later they sent a tech rep out who had the WRONG lock for this type of window; Was told it may be another week to get correct lock. NOBODY ever called back the next week. 3. My dealer rep had to elevate the situation and Milgard committed to a date 5 weeks later to fix the problem... LOUSY way to treat your customers. 4. On the day I took off work to be home for the window fix, 30 minutes into the service window I get a call that said the tech rep was sick and would have to reschedule. I said no way. They did send a supervisor out who FINALLY finished the project. He was the only professional person I'd give good marks to.... all others didn't take care of the customer. January 23, 2014
Excellent response in fixing the broken window We were amased at how quickly the broken window panel was replaced without creating a mess January 23, 2014
Real proffesionals Dear Friends, (and I really mean that). From the first call to Milgard thru to the technitian replacing the window it was a real pleasure to finally deal with somene that followed thru on their promise. I am so very thankful that we chose Milgard as our window supplier. Especially pleased that you are an American company, maks me proud. Thanks for your service. John & Phyllis Sherman PS: GREAT PRODUCTS, GREAT PEOPLE January 23, 2014
Great Service The team from Milgard were great and were able to repair the patio door at our house. They put in a new part and got everything lined up and working smoother than it was originally. I did a post on my Facebook timeline also on the great service that we received. Ray January 23, 2014
Very Professional Very refreshing, everything you said you do, you did!!! I will certainly recommend you to anyone. Thank You. January 23, 2014
The service was good but the follow-up was outstanding! The repairmen arrived on time and with all the replacement windows, However during the replacement process a very difficult window was cracked during installation (not the installer's fault). The follow-up to replace that broken one was prompt and complete. I was very satisfied with the service and am very pleased with the warranty repair. January 23, 2014
Andrew was great I liked that Andrew came early and worked efficiently to get the job done. January 23, 2014
One 6X6 window needed to be replaced as the UV fiklm had broken down. Amy was a pleasure to work with. The technicans were very quick and professional. They thoroughly cleaned up after their visit. They completed the job in around 30 minutes. We were very pleased with the entire process. January 22, 2014
Great Service!!! I will definitely recommend to my friends, family and co-workers. Great job! Thanks!! January 22, 2014
The service that we received was exellent! The technician that came to our home was very courteous and knowledgeable. On time and treated our home with respect. January 22, 2014
Service call to fix manufacturing mistakes and adjustments I purchased 2 large patio sliding doors in Tuscany vinyl. One of the doors was delivered and installed with wrong, thinner glass. I called Milgard to inquire about this door, and they sent out a rep. He confirmed the mistake. I received a call shorty after to book the installation of new glazing, a few weeks down the road. Today I had Juan and Mark at my house to do the replacement. They also made adjustments in both doors while they were here. Both were polite and extremely professional. While I wasn't happy about the mistake, Milgard service has been exactly what I would have hoped for. This is one of the reasons I picked a local company. So I am quite happy with their support and follow through. John January 22, 2014
skdubg diir reoaur was having problems with foam sealant extruding out of frame by sliding door handle. repair quickly and competently accomplished in short order, Please with whole response. January 22, 2014
Clearly the Best! Service was great! Tech. was prompt and within the 2 hr. timeframe. Removed and replaced window with defective seal, and also found lock to be broken. Replaced lock. January 22, 2014
We were very pleased with the service by your two service techs.. Before arrival. i received a call as to the time that they would be here. I informed them as to what needed to be done, and they immediatedly started the repair. Both men were very professional, and I do recommend Milgard windows and the service we received January 22, 2014
Very accomodating, punctual, professional and friendly! Due to a scheduling conflict, the service team was able to rework their schedule so that I could be home for the service appointment. The repairman arrived on time. He was respectful, polite and friendly. Without delay, he went to work immediately repairing the windows and quickly completed all of the expected work with perfect results. He also gave me tips on maintaining the windows. January 22, 2014
The best service I have ever had. Our 18 yr. old home needed a window replacement (fogged). I called Milgard and set up an apt. for the Service Techs to see the window. They arrived at the correct time and said they would be back to me within days. They called and set up a service apt. and, again, arrived at the time they said. The window was installed in 25 minutes. Very impressive. I would recommend Milgard windows to everyone. They back their product. January 22, 2014
We have had Milgard provide warranty service a few times since installing al new windows in our home. Your responce and service has been outstanding. My email inquiry's are always responded to quickly. There is never any issue with my request. Your are on time for appointments and the work is done correctly and with great people. Thanks, i wish there were more companies that provided the same quality of service and I really like the windows - good product January 22, 2014
Excellent, on time service! Milgard really lives up to its "full lifetime warranty." Seven years after moving in to my home, I discovered that the seals in five windows had failed. Milgard quickly sent out a service man to assess the problem and the new glass was ordered. Yesterday, two service technicians arrived promptly and within one hour all the glass was expertly replaced--including two windows that were more than 12 ft from the floor. They cleaned up the work area and even assured the new glass was sparkling clean. All this service was totally covered under the warranty--it did not cost me one cent. Thank you Milgard! January 22, 2014
Excellent Service I am very impressed with the level of professionalism I have received from the Milgard technicians. Thank you! January 22, 2014
Terrific Customer Service and Service Work Very timely emails and telephone calls were greatly appreciated. Thank you for the great communication and backing up your product warranty work. Congratulations tod your Customer Service staff and for being time for the service that was performed. January 22, 2014
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