Milgard Service

Milgard Service

At Milgard, we stand behind every window and patio door we build. If something covered by our Full Lifetime Warranty needs attention, Milgard's factory-trained technicians go out and make it right. We are committed to excellent service. Don't just take our word for it, here is what our customers say about us!

Milgard Service 4.7 5 6020 8167
Representative very professional I did not make the initial contact. The company I bought the window through made the call and they contacted Milguard. I had to follow up with a second call because Milgard did not get ahold of me. On the second call, I got immediate response. The representative came an hour earlier than the confirmation time, which was fine because I was home. He had booties for his shoes, which I appreciated because I have a light carpet. Although I did not get resolution, the agent explained what my problem was and that I had had 15 days to report damage. I really do not know how I got the damage as it just appeared without specific incident. November 24, 2013
Problems getting service scheduled This is the first time I've had problems getting prompt service. It took several emails, phone calls,and online ticket submissions from Sept to Nov 21 when two windows were finally repaired. I did appreciate it very much that Milgard didn't cancel on Nov 21st when there was snow on the ground and it was 7 degrees.I felt so sorry for the technician, it was a brutal morning. That restored my faith and trust in Milgard. November 24, 2013
This service was great!! The Milgard service tech was excellent. He would call to let me know he was on his way, arriving promptly and completing the service so professionally and quickly. He always wore shoe booties in the house, and is so polite. I wish all my services were that professional and prompt, it's very hard to find these days so I truly appreciate it. From the time I contacted Milgard to the completion of the service it was a true pleasure, smooth and seemless and very professional!!! November 24, 2013
I wish all companies were as responsive and responsible as Milgard Based on the quality of our windows and the warranty, that we actually weren't aware of until we called, if I build another home, it will certainly have Milgard windows. I wouldn't consider using anyone other than Milgard - and we have a lot of windows! I wish we were as pleased with other companies and their products as we are with Milgard. November 23, 2013
Great and responsive service! I've used Milgard on many projects as COO of several SF Bay Area home builders. I was impressed enough with their product that I purchased their windows through a local contractor to install in my own home. The product is great and their service is second to none. Lalo Bravo arrived on time and completed all work as promised. I am very impressed! November 23, 2013
Service in total is somewhat disappointing. Initially, my contact with customer service was via email. Over several weeks and as I remember, several followup emails, I finally received a call from a representative. We scheduled an appointment about a month out. Just prior to the scheduled technician visit a followup/reminder call was received to confirm the repair visit. A nice young man arrived explained the mechanical issue with our casement windows. He replaced the crank openers but did not have the CRITICAL WORN ITEM on hand. He promised to have the 2 small slide pieces mailed to me. It has been over 2 weeks and the promised repair items have NOT been mailed. I am forced now to repeat the contact effort for customer service. SAD INDEED! November 23, 2013
Everything was great Tech showed up on time and, since it was cold outside, it was nice to have the job done quickly. November 23, 2013
Excellent Everything was done just as I requested. The first visit a small window was replaced but the installer was not satisfied with the quality of the larger panes (scratched) to be installed. As soon as possible, for my schedule, the larger panes were installed. All workers were efficient and professional. Thank you for your response to my request. I am more than satisfied and appreciate all you did . November 23, 2013
Always buy Milgard! These windows are meant to last for the life of your home. Their support is is everything they agreed to. Outstanding! November 22, 2013
Better service isn't possible. Service on our window replacement was all I expected and more. The tech was efficient and friendly. He gladly explained what he was doing and answered all my questions. Sadly we have not experienced this level of service on other products we have needed serviced. November 22, 2013
Wonderful service!! I would recommend milgard windows for anybody replacing or placing new windows. The lifetime warranty is entirely true and it is a no fuss service. I e-mailed milgard that a window seal was broken and in two weeks the window was replaced no questions asked. The tech was 10 minutes early took less than 20 minutes to replace the glass, asked if he could do anything else for me and I was on with my day...What a pleasure to deal with this company!! November 22, 2013
Service was great!! Technician that came to home to resolve issue was very knowledgeable and answered a couple of additional questions I had about the windows. He was on time and service was great November 22, 2013
Response and service was great. The techs knew exactly what they were doing and how to do it with minimal interference with my normal home activities. Fast and efficient they truly beat my expectations. Replaced 11 windows in under 2 hours. Excellent job! November 22, 2013
Excellent service I highly recommend Milgard for their lifetime warranty and their professional service. They came to replace some foggy windows and three tracks for the sliders. They did it fast, leaving no mess. November 22, 2013
great service Milgard was a pleasure to work with. Service was prompt and everything resolved. I did not know I had a warranty on my windows as we were second owners, but Milgard responded quickly and everything was taken care of. Service person was friendly and gave extra tips on the windows. Thanks Milgard. November 22, 2013
French Patio Door The service team was prompt and professional. They surmised the problem quickly and made the necessary french door adjustments within fifteen minutes. We were very pleased with their service November 21, 2013
Service Was Excellent Initial call to determine trouble with 8" Slider. Then fixed 14 windows that were hard to open because lock was catching. Returned 1 month later to repair slider door. Removed door, replaced track and wheels on bottom of door. Total Time 45 Min. Used to require 2 hands to open door, now can do with one finger. Tech on First Service (OS), did excellent job in diagnosing trouble with slider and ordering Parts. He then fixed all the windows. First time I have been able to open all windows without extreme grunt work. The second Techs (??) also did an excellent job fixing the slider. Extremely satisified with the experience working with Milgard on the initial call and the 2 tech visits. Would definitely recommend Milgard Products. November 21, 2013
excellent it is always such a relief to know I can count on Milgard to continue to provide excellent service over the 20+ years since installation November 21, 2013
Milgard definitely stands behind their product I am in the process of replacing about 70 "new-construction" aluminum windows in one of my projects. I have installed about 10 of these windows so far and ended up with about 1/2" water between the dual-panes in one of the fixed windows after a hard rainstorm (all of the other windows are perfect). I called Milgard and they set up an appointment to have a technician come out to inspect (and repair/replace if necessary). The technician arrived within the scheduled 2-hour time slot, inspected the window quickly to confirm a seal leak ... and replaced the entire dual pane assembly without disturbing the frame ... all within about 20 minutes. He was in and out quickly, left the surrounding area clean ... and even cleaned the glass after installation. It looks just like brand new again. Of course, it was covered under Milgard's warranty. Now THAT is what I call SERVICE! November 21, 2013
Service was great. Too bad it was needed. No complaints about the service...the corrections were simple and everything looks great. But the defects were issues with assembly and should have been corrected at the factory. Instead, valuable time was wasted by me, the salesman, and the service rep. November 21, 2013
proimpt courteous intelligent service no excuses made just replaced what was defective and tried to please good attitudes good people November 21, 2013
Wonderful Service Had a few panes replaced due to moisture between the glass - I will always get Milgard in the future due to the lifetime warrantee!!!! love my milliard windows. November 21, 2013
Excellent service. Great service person. Very professional and informed me of our contract. Would definitely recommend the service person and Milguard as a company. November 21, 2013
WELL DONE IN EVREY RESPECT. I received an email telling me the approximate time and date of the visit. (I had forgotten the time and date.) The technician telephoned me when he was about 15-20 minutes from my home. He arrived with the right replacement piece of window glass. (I don't remember telling the office which window was fogged.) The tech had the pane replaced and the window back in place in 15-20 minutes. November 21, 2013
Very Prompt! I was quite impressed with the timeliness of the technicians. Very prompt and right on schedule. They completed the work quickly and did a great job. November 21, 2013
This service is awesome! I am very happy I went with Milgard windows and sliding glass door. They look fabulous and my home is so much warmer than before. I would recommend Milgard to everyone. November 21, 2013
beyond my expectations I was impressed with the speed of diagnosis of why I could not remove my windows, with the patience of the rep in explaining the problem to me, and with the added attention to other small areas of need that I hadn't noticed (e.g., I now have a smoother sliding operation). I was surprised that he offered to clean the windows, the outside of which I'd been unable to clean for 5 years! November 20, 2013
Service was good Too bad the sliding window replacement wasn't noted on work order as well as the stationary side. Now the repairman needs to come back. Another 3 week wait. But on the whole very pleased with the windows and the dependability of the warranty! November 20, 2013
Great customer service Fast, friendly employees. Only windows I will ever buy November 20, 2013
Excellent Service The perfect windows and a lifetime of service from the manufacturers. Employees are trained, courteous and professional. Glad we chose Milgard. Have and will continue to recommend Milgard as the only windows for your home. November 20, 2013
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