Milgard Service

Milgard Service

At Milgard, we stand behind every window and patio door we build. If something covered by our Full Lifetime Warranty needs attention, Milgard's factory-trained technicians go out and make it right. We are committed to excellent service. Don't just take our word for it, here is what our customers say about us!

Milgard Service 4.7 5 6038 8186
Excellent service - no hassle Very professional, no hassle experience. thank you milliard. November 18, 2013
Fantastic Customer Service Little did I know that we would use the "lifetime" warranty on our Milgard windows. We bought our windows about 20 years ago and have had 3 window failures. Each time the representatives were prompt in setting an appointment and very efficient in replacing the glass - about 15 minutes for our front big window. Excellent service, so glad we made the decision to go with Newman Replacement windows and Milgard. November 18, 2013
Consistently Exceptional after-sales service Milgard is a great company. They are continuing to honor the warranty on their products, 20 years after they have been installed and in daily use at my home.I also admire them for hiring great, customer-oriented staff. The service staff has uniformly been friendly, professional, courteous and very helpful. My family and I feel confident and comfortable with the staff who has made house calls - they have been genuinely interested in resolving the few issues that we have reported. Thank you. It i wonderful doing business with you. November 18, 2013
the repair of our windows was taken care of and i do appreciate that. the original service repair tech only took care of the sliding glass door that had damage inside the glass but did not bring the other three windows. it would have been much better for the consumer for the original repair tech to take care of all 4 windows that were damaged. overall the windows work well except for the large double hung sliders that take a good effort to lock. we are pleased with the sound quality that they provide as well as the comfort. thanx milgard for standing behind your product. November 18, 2013
Milgard's sevice tech, Mark was amazing, informative, helpful, professional and timely! It was a big financial decision for me 20+ years ago to choose a window package for my home. The choice was Milgard and now, 20+ years later, I am still in the same home and so glad I chose Milgard! They have stood behind their product and their warranty and I am grateful and thankful for that. Mark Stephens has been a phenominal asset to the company. Your company is lucky to have him..... November 18, 2013
Repair was minor in nature. Repair was made quickly & serviceman was polite. We just needed a new handle replacement. November 18, 2013
Millgard lifetime warranty is excellent - they truly stand behind their product. I was very impressed with Milgard customer service. I called because 2-3 double paned windows in my home were becoming defective due to a leak in the space between the two panes. the Milgard technician came home, inspected all the windows in my house, identified several additional ones that were defective. Milgard replaced all the windows without cost to me and without any hassle. The technicians who came to my house had all worked at the company for 10+ years and were excellent - they even cleaned up after themselves. November 18, 2013
Figured out the window problem right away Our newly built home window wasn't latching 6 months after moving in., The tech found their was some construction debris inside hindering it. Fixed. Embarassed we couldn't f8igure that out and they had to come all the way to our rural town for this. They were great November 18, 2013
Great windows, great follow - up New windows installed beautifully. Quick follow up to repair/replace a couple damaged window pulls from shipping. Thanks! November 18, 2013
Great, until we foind out our alarm no longer can be set. Removed alarm magnet in window sash and 3 days later still not returned. Made contact, never heard back until I called again. Wanted to meet in Keizer, I didn't want to drive there at 8;00 that night. Was to have co-worker call to set up meeting, has never happened. I can not set m alarm still! November 17, 2013
Great service I waited several weeks for a service tech to be in my area, but it was not a problem since none of the repair issues were urgent. The tech called the morning of the repair to let me know he was running a little late even though he still arrived well within the window of time I was expecting. He completed the work quickly and precisely without leaving any mess behind. He was friendly and professional. November 17, 2013
Perfect, just perfect! If only all companies would live up to their promises the way Milgard has done there would be a lot less anxiety when making a major purchase. From the first phone call reporting our issue, to the prompt and immediate appearance of a representative to investigate our issue, to the technicians that showed up when they were supposed to and finished their work ahead of schedule, to the absolute clean cut, friendly and professional people we came in contact with....everything was as it should be when a company promises after sale service. Milgard, you are amongst the very few companies that I have enjoyed doing business with. Thank you, thank you very much for keeping your promise. November 17, 2013
Susan Morris had a repair technician out within several days of our email via Milgard's website. The lock on our patio door broke rendering the door completely unusable. Susan Morris the repair technician fixed this very quickly. Service like this really keeps Milgard in mind when friends and family ask for recommendations when it comes to windows and doors, and we always recommend Milgard. Thanks! November 17, 2013
This service was great I called Milgard after my sliding window door broke. I was very happy with the support I received from the Milgard team. A service technician came to my house and removed the broken glass and closed the door which still had one pane intact. This was a big relief because we are subjected to frequent high winds in my area. My only concern was the length of time it took to deliver and install the new door. However, I am very happy with my new door. Thank you Milgard and your team. November 17, 2013
mixed feelings I appreciate the fact that Milgard supports its product to the extent that repair or replacement is guaranteed for any defects or problems. The actual service tech work was timely and good. However, I was less satisfied with the customer service prior to the work, with no response to my initial message and postponements of my service call before the work was done. November 17, 2013
what about They were an hour late, I have to pay to have someone there. They were asked to replace the rubber strips on the bottom of all the doors. They did not. Are they coming back, are they going to replace? November 16, 2013
Satisfied with service On home techs were very efficient, courteous & professional. Phone service to set up in house service was average. November 16, 2013
I was pleased! Thank you for standing behind your promises!!! I would not buy anything else! November 16, 2013
Very disappointing. We had two sliding glass doors installed but they did not close properly. We called Milgard and scheduled a rep to come out. We found out that both had the tracks installed backwards. Although this had caused our installer additional time and our tenant to be present for the rep to come out, the Milgard Superintendent said that they have quality control but can't catch all the defects. When questioned that we would get two with defects, he said they have hired some new employees and maybe they weren't trained adequately! He said that the installers oftentimes took them out and reinstalled them properly. I asked him if that is their responsibility. When I reiterated my concerns about something being done he said this would be brought up at the weekly meeting and the supervisor of that shift would want to make corrections because of their bonus! No mention about wanting to get the problem rectified because that's the right thing to do! Seemed very blasé' and not very trained in customer service. He gave me the phone number of a manager who is in Hawaii to follow through with, not I'll take your name and number and have him call us to take care of our additional request. Very disappointing interaction overall. November 16, 2013
In home service was great! Service Tech called beforehand letting me know he would arrive early. He was professional and respectful. Finished the job quickly. New windows look great. November 16, 2013
Very satisified with the service and guarantee Very pleased that they stand behind their windows. I will continue to purchase Milgard windows just because of the guarantee as long as you own your home. Service technician was very nice and performed the work efficiently and quickly and very professional. Thank you Milgard. November 15, 2013
Great service! We had a window with a faulty seal, and it was replaced on November 11. The service tech came on time, was very knowledgeable, professional and efficient. We appreciated this and love our new, clear window! November 15, 2013
Excellent service a little too often. For whatever reason, it appears 2002 was a bad year for windows as I've lost seals in all but 6 windows. The good news - as original homeowner Milgard warrants for life. When I've called for service, the response was great. No arguing or trying to talk me out of something, just a helpful person taking my info and setting up a home visit. Folks that show up are very professional, courteous, and quick. None of the new windows have shown any problems to date (the first are a couple years old now). The service, both initial and installers, was great. November 15, 2013
Great service! Technicians arrived right on time - were friendly and did a great job. Very happy with the service I received. November 15, 2013
frosted window We had a frosted window and got tired of looking at it. Milgard fixed it under warranty and the service was prompt and professional. November 15, 2013
It was quick and precise. Just a few suggestions for your young man: When parking in someone's business/home he might want to park straight into driveway and not park diagonlly across the entire parking area. Further since I am chemically sensitive service people are usually less fragrant. I forgot to put that in the request. However, I realize that most people don't control there detergents and fabric softners. He was there for a very short time and we will see how the window reacts when the temp drops. Thanks for the quick service. November 15, 2013
Thank you! I want to thank you for excellent service. The Service Tech had the window replaced and done within 20 minutes. I'm very pleased and will certainly recommend in the future. November 15, 2013
Excellent Service Your product is excellent, service is great and warranty is excellent. November 15, 2013
Excellent Service During installation of my garden window, it was noticed that there was a scratch on the glass. This was reported by the installer and was replaced by Milgard in no time and was done by professional service personnel. I would highly recommend Milgard windows to my friends. November 14, 2013
Milgard comes to service our doors and windows with no hassle, and does a good job. We had a tricky problem to solve and they were willing to work with us to figure it out! Very pleased. And, when our house settles, they happily come out and re-adjust our french doors. They really stand behind their product. I'm glad our contractor recommended them! November 14, 2013
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