Milgard Service

Milgard Service

At Milgard, we stand behind every window and patio door we build. If something covered by our Full Lifetime Warranty needs attention, Milgard's factory-trained technicians go out and make it right. We are committed to excellent service. Don't just take our word for it, here is what our customers say about us!

Milgard Service 4.7 5 5472 7428
Couldn't Be Happier Millard was very responsive in replacing the glass in my kitchen window. The technician arrived promptly at 9am and was finished in no time. I am very impressed and pleased. September 12, 2013
Techinitian very qualified, informative, professional, & prompt. Problem in parts ordered by sales rep & parts pulled. Technician had not seen my request for service sent to sales rep with detailed description and pictures, and says he would have caught incorrect part ordered for smaller window if he had. Call back service appointment worked out and will comment after completed. I must say, though, that I am extremely pleased with Milgard service. I have been trying for almost 10 months to get help/service from local GLASSCO glass company that is supposed to be the area Milgard representative. I am very pleased to have found someone to respond with prompt professional service at a reasonable price. Regards, JV Torgerson September 12, 2013
The technican was great...the lady on the phone...heh The person that intiallly answerd the phone was friendly.. He then passed me over to a lady that I wouldnt say was rude but i thought could have more of a pulse. Sounded like she didnt really care thanks September 12, 2013
Outstanding service. I needed a part (screen door track). The phone rep understood the problem, found my original order, and shipped the right part. It arrived promptly. Also, the lifetime warranty really works--no charge. September 12, 2013
Pleased with the service The service reps showed up within the prescribed time, went right to work and removed and replaced a seal failed skylight. The service reps were courteous September 12, 2013
I cannot express enough how impressed I am with Milgard I am so glad you asked for my feedback. This is the 2nd home I have built using Milgard windows and I cannot express enough what an excellent product you have. The windows are great, but what sets them apart is the service after the sale. Any double pane window brand will have blown seals as some point but Milgard's follow up service is amazing. Everything is handled efficiently and with great professionalism. The tech that came to our home seemed so proud to represent this company and it showed in the way he did his job. Thank you. September 12, 2013
On time, as promised In and out in less than 20 minutes. Windows were installed over 10 years ago and one seal had broken. Milgard replaced without question. This is why we chose Milgard from the beginning, excellent warranty and product. September 12, 2013
Fantastic, I should have called earlier. I came home to two brand new windows. They look great. Thank you. September 12, 2013
Milgard has earned my business for life! Milgard has no peer when it comes to customer service! They are truly outstanding. I will never buy another brand of window. I do love their products, but their customer service is simply second to none. Bravo and thank you! September 11, 2013
Great service! The technician came early, had the windows ready to go in, and he was very personable and professional. First problem we have had with Milgard windows in 18 years. September 11, 2013
a joy to have Milguard replace a skylight for us! Very quick & thorough & made sure I could open it & close it as easily as prior opening skylight. On time & had all the right tools. Identified themselves at our front door. Quickly replaced skylight & had me open & close it to see if it worked well. It did! Excellent service--great product. Thank you. September 11, 2013
Excellent, professional service. Beautiful windows. Tech was on time. Got right to work and quickly and quietly fixed the problem. September 11, 2013
very happy with service I don't have any complaints.The service could not have been better. September 11, 2013
Marissa and tech I have always regarded milgard as the best looking product and most robust functioning product in the vinyl window domain. I am really happy with the windows that came with my house when it was built. today the tech came out and replaced balancers in a single hung window in my house. it was fast, I was too stupid to get the right info to marissa but she sent the tech anyway to retrieve the info for me and he ended up repairing the problem instantly on the spot. A great experience. I love me some milgard windows! September 11, 2013
Unable to get repair service for 2 months Somebody broke into my house and damage french sliding door in the back. It has been 2 months since than and I was not able to get anybody to repair it. I made calls to Milgard service and they told me that they can not help and that I need to go through local dealer. Local dealer came, gave me an estimate but could not get any parts from Milgard. I just spoke to the dealer today and they told me that M service should have called me and schedule something. I even left a message for local sales rep without returned call. It is hard for me to understand how is this possible. I tried escalating it by asking for somebody above people answering the phones but it seems like it is nobody's responsibility to fix my broken door. Initial verbal estimate was not much from a dealer, but they can not get parts. Hard to believe that this is how Milgard treats their customers that are in need of repair. September 11, 2013
Excellent We've had our windows for 14 years and have only had to call for servicing three times. Every time the problem has been resolved without question or excuses and without charge. This last time we needed to have something fixed that did not come under the warranty, but Milgaard fixed it anyway without charge. What a great company, with a great product. September 11, 2013
The service was great! It is always a relief when a person who is repairing something knows what the exact problem is. The technician identified the problem immediately and promptly repaired it. He also gave me some choices on the handles that operate the windows. At the end he assured me the windows had a life-time warranty and to call if I had any problems. We live near the ocean and are slowly converting to all fiberglass windows and will continue to purchase Milgard as the service is excellent. September 11, 2013
We have had excellent service! I contacted the service department and although i had to leave a message. The customer service agent (Jeff) called me back very quickly and helped me figure out the specific parts of our Milgard window we needed and mailed the needed parts quickly to us. We are very pleased with the service we have recieved! We would recommend your windows to anyone. Thank you, September 11, 2013
Great Service The installers were very polite, knew what they were doing and were done in a timely manner. September 11, 2013
The techs were professional and the work was exceptional! The techs were professional and the work was exceptional! September 11, 2013
Pat S and Jerry G .. their service was excellent!! Anytime that I called or emailed, Pat either answered the phone or responded promptly. She was patient, courteous and professional every time. Jerry G. showed up on time, was courteous and professional. He also cleaned up as he replaced each window. September 10, 2013
Great service I had all my windows installed about 20 years ago . At that time Milgard claimed they provided lifetime warranty on windows as long as I was original purchaser. That stayed true to that! Service Tech was here when he said he would be and was very friendly. Thanks Milgard Very happy in Tacoma September 10, 2013
The service was outstanding. We had all the windows in our house replaced. There was a problem with 3 of them and there were replaced right away. September 10, 2013
Great Service Experience We built our house 8 years ago. The gas seals on a couple of our new windows failed but I had not done anything about it yet. I recently heard that Milgard has a great warranty program and decided to check into it. I made one call and, the same day, I was given paperwork to start the process for having my windows repaired. Within 10 days we had a technician in our home and the repairs on 3 windows were complete in less than 30 minutes. We couldn't be happier. I will buy Milgard windows again and would recommend the company to anyone shopping windows. September 10, 2013
Job well done! The discovery of a life time warranty on the windows of my Townhome was a great relief, but I thought I would face a morass of paperwork and road blocks to get the windows fixed. Much to my relief the process of replacing the fogged windows was straight forward and simple, and the phone support was fantastic, and the tech who came to the home was fast and professional and helpful. Good job to the whole team!! Dan September 10, 2013
Service was excellent and prompt. Very easy company to work with, as our window had a lifetime guarantee and they came out measured and replaced. Thank you!!! September 10, 2013
Service was great. Dan, the installer, very professional. The only glitch was the time it took to resolve the problem. I first reported the problem 6 weeks ago. I was told the next time a servicer would be in my area would be a 3-week wait. I waited, but when the two techs came, they had the wrong size replacement glass. this put me back in the waiting queue for another 3 weeks. September 10, 2013
Terrific service Your repair man arrived within the appointment time, had the correct parts, replaced the problem, and was done in 15 minutes. The window now glides open and shut easily and smoothly. Thank you very much! September 10, 2013
Everything went smooth!!! All went according to plan. 4 of our windows were slightly shady, indicating leaking seals. We've been in the house for 22 years, and called Milgard up expecting to hear reasons why the warranty wasn't in effect, or expecting someon to come out to tell us the windows weren't in need of replacement. BUT the service department asked me to give him the dimensions of the glass and a week later a tech came our ON SCHEDULE and replaced all 4 windows. Coudn't have gone smoother!! Thanks September 10, 2013
Milgrard windows and service are superb! This service was spectacular! The repair guys arrived when they said they would, they were courteous and professional, and they were done in a flash. Our window looks great. I can't believe I put off calling, because the service was so streamlined, from the initial call to the prompt follow-up emails, to the actual repair day. I'm going to tell everyone how spectacular this service was! Thank you! September 10, 2013
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