Milgard Service

Milgard Service

At Milgard, we stand behind every window and patio door we build. If something covered by our Full Lifetime Warranty needs attention, Milgard's factory-trained technicians go out and make it right. We are committed to excellent service. Don't just take our word for it, here is what our customers say about us!

Milgard Service 4.7 5 4581 6207
Excellent! I've lived in my home for over 20 years. I have had occasion to make use of Milgard's lifetime warranty thrice, I think. Milgard stands alone in regard to taking care of their customers. From the initial phone call to the first response, from status updates to problem resolution. No product manufacturer/vendor I have dealt with makes the promise they do and KEEPS that promise. Not even close. Such is a singular occurrence these days. I rarely have the opportunity to use superlatives when it comes to the good side of folks and/or products; they simply don't apply. I cannot think of one that does NOT apply to the Milgard people AND their product. They are, simply, the best. And, simply, thank you! June 13, 2013
Wonderful Service!!! Milgard is a fine company that stands behind their products, totally. .All their service people are terrific. I highly recommend this company and their products. June 13, 2013
Milgard sets the standard for Customer Service Although disappointed another window seal failed, I was confident it would be replaced quickly and professionally. All companies should follow the standards set by Milgard. An 800 number that is actually answered by a person, a helpful representative that makes appointments on the spot, then follows up with confirmation phone calls and email. And, sends a reminder with a picture of the installer. Milgard gets five stars from me...keep it up. June 13, 2013
Wow! Who knew? After owning my home for 15 years, I had some Milgard windows fail me. The company was quick to confirm my eligibility for warranty replacements and scheduled installers at that tiime. In two short weeks and my windows were back like new. Awesome company! June 13, 2013
We are very impressed with the service and quality of the windows. My wife and I are building our third home since 1985 and will use Milgard windows again. Your service was unusually prompt and professional in today's marketplace. June 13, 2013
Excellent! Our homes windows are under warranty with Milgard and they are extremely responsive to our needs. Not only fixing the few problems we've had, but taking the initiative to replace ALL window parts to eliminate future problems. Very impressed! June 13, 2013
All the guys that have visited my house are great to work with. I would purchase my windows again from Milgard knowing how they service if a problem does arise. Their service just makes the product even better. June 13, 2013
Our service tech was excellent! Tech did a fabulous job, he was prompt, friendly and completed task in a short amount of time. June 13, 2013
Great experience After 24 years since installation I was totally surprised to find that my windows were still under warantee.That is next to unheard of in todays business world. A professional tech arrived to measure my windows and told me that he would be back in 2 weeks with replacements.True to his word,2 weeks later we had new inserts in place. This was a very smooth operation and I can not praise enough Milgard and the tech that did the job. Many,many thanks, June 13, 2013
Excellent service and quality I am very pleased with the quality of the service man and the quality of Milgard products. Only improvement I would make is the turn around time. From initial call to actually getting the install. Very nice repair man. A++++ all around June 13, 2013
The response to my online claim was fast.Rep did every thing you said you would. I appreciate the professionalism and courtesy of all the Milgard employees I dealt with. Very reliable and would recommend to all my family and friends. June 12, 2013
Outstanding in every way. Professional/personable. If I ever need new windows in another residence I will use Milgard windows. Outstanding service in every way. Thank you. June 12, 2013
Since my original contact with Milgard regarding a warranty issue I was treated with respect, and the service was exceptional. Thank you Milgard for hiring the best! The two men who came to review the warranty claim, and the two who came to do the repairs were outstanding, in their demeanor, attitude and professionalism. The product they replaced is beautiful, and works perfectly. Thanks again! June 12, 2013
We "stumbled" It took at least three weeks to schedule the service date, which was a failure because the parts were ordered incorrectly. Beyond that we have been very happy with our relationship with Newman Windows, since the very first day we met with their sales Rep. Sincerely, C Gonzalez June 12, 2013
I have always been a happy milguard customer since Jan 2005 I had purchased a set of 6 windows / doors back in Jan 2005 for my existing home. I told my installers to perform a new install ( not retrofit ). After the installation was complete, I noticed a minor leak in my living room window. Milgard fixed the leak. No issue since then. I have completed a new home addition project in May-2013. I again ordered set of 6 windows / doors from milgard. My 4 panel french door was a bit hard to close and also the screen door for the 4 panel french door was hard to install. Milgard folks came and fixed it. Great job. Rajesh. June 12, 2013
Great customer service! Gas failed in my 10 year old sliding glass door. Milgard knew the exact size, backed up their warranty and promptly replaced it with no hassle! Outstanding customer loyalty and service from an outstanding company! Can't thank them enough! Will always purchase Milgard products. June 12, 2013
Warranty service was prompt and efficient. Warranty replacement service was fantastic. From my first contact through installation everyone was polite, timely and efficient. Thank you. June 12, 2013
Great Service! Very professional and courteous. Tech was right on time and completed the job quickly. June 12, 2013
Great Experience!!!! My window pane broke after about 5 years. I called to get service, and was expecting it to be a nightmare. Boy was I surprised!!! The phone Service rep - Shelia, as well at the Service Tech- Ramon were awesome. They both were very helpful and courteous. Shelia set up my appointment quickly and Ramon did the install a a new pane of glass in under 15 minutes. Overall a great experience and I am glad all of the rest of my windows are Milgard as well. June 12, 2013
I was not hoime at the time. The technicalwindow replacements seem to be fine However, the windows were left dirty: smudges, hand marks and glass suction cup marks. Not too pleased with that! June 12, 2013
From beginning to end - service was outstanding! From the initial phone inquiry to issue resolution, we received outstanding professionalism, service, timeliness, and expertise. We are absolutely pleased with our experience. Nothing to complain about - only praise. Thank you Milgard! June 12, 2013
Shawn from service was professional and quick. The only problem was that I was told I would receive a phone call a few days prior to my appointment so I would have a time frame to expect the service technician and I did not receive that phone call. Luckily I stay home and am flexible, other than that the process was simple and efficient. I would highly recommend Milgard products to anyone searching for new windows. June 12, 2013
Very pleased with the service! The service tech was on time, and .was very professional in solving the problem. He did no.t waste time, replaced window, and moved on to the next client. June 12, 2013
Excellent Service Technicians were prompt and courteous. They even were able to fix another window that was not on the list. Always happy with Milgard! June 12, 2013
I have only good things to say about Milgard. Their service and staff are top notch. They booked me appointment quickly. They confirmed it several times and the rep was at my door within 30 mins. of the time frame. He replaced my windows quickly, explained what he was doing and was super pleasant. Thank you. June 12, 2013
Excellent Customer Service - Way To Go Milgard! I initially contacted Milgard through their warranty claim process on line in May 2013. I did this after having a local glass shop give me a quote to replace a broken window pane. Through that process, I learned that Milgard has a lifetime warranty on the windows in my house. As it turned out, my windows do not have the lifetime glass breakage warranty, but I wanted to have Milgard come out regardless as I had a couple minor issue with two other windows as well. In corresponding with Alison C. in Oregon, she offered that Milgard would replace my broken pane as well, free of charge. An outstanding offer. A couple weeks later I was called about an hour ahead of time and I met John M. of Milgard at my house. As it turns out, John and I had worked together in another part of the state over twenty years ago. John repaired the problems I had with 3 windows in under an hour and had all the parts (including a replacement pane and a frame) to fix the issues right then and there. I am very pleased with Milgard’s warranty process and the excellent customer service I received. I have no hesitation in recommending Milgard. Pete C. in Oregon June 11, 2013
Fantastic service!!!! We are so very pleased with our Milgard warranty. The tech that was sent to our house was very professional and polite. We would recommend Milgard windows to anyone. June 11, 2013
Great in home service Courteous, on time professional. Fixed all our issues in a timely manner. June 11, 2013
Great product, awesome customer support We have and will continue to use as well as recommend Milgard Windows.. The only challenge was the delay from the phone contact for service until a technician was available in our area to service our Sliding Glass Doors. Thank you for your awesome customer support and superior product. June 11, 2013
Service mostly great I was very pleased with the service up until time for the repairmen to be here. They came as scheduled, but left a note on the door. We were home, but we live next door to the cottage...RIGHT next door. We rarely miss anyone who comes up the drive, but managed to miss these guys. They called our home phone number while here in the driveway. We picked up the phone, but no one was on the line. Seemed like they were in a hurry to get out of here. I called the main office who communicated with the workmen that we were at home. They did return and do the work later the same day they were scheduled.. They were not particulary friendly or informative, but they did a good job. Will definitely recommend milgard. June 11, 2013
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