Milgard Service

Milgard Service

At Milgard, we stand behind every window and patio door we build. If something covered by our Full Lifetime Warranty needs attention, Milgard's factory-trained technicians go out and make it right. We are committed to excellent service. Don't just take our word for it, here is what our customers say about us!

Milgard Service 4.7 5 5060 6862
This service was great! We received an email reminding us of our appt. and it included a photo of the person who would do the scheduled work. The Service Tech called before arriving; introduced himself and promptly repaired our window. He was very courteous and knowledgeable. We highly recommend Milgard. July 29, 2013
Service is great I am unable to evaluate the finished job as he did the work in my absence as it took awhile to get the part. I am thankful for his promptness though and respond when I will be back in Maui! July 29, 2013
The service was the best. My windows were installed about 8 years ago and a couple started to fog between the glass. I contacted Migard and they had a technician here within a week. He inspected the glass and confirmed that they were bad. Three weeks later an installer came and replaced the glass (NO CHARGE). I'm going to build a house in Arizona this winter and Migard is definitely going to be my window and glass door choice. Great product great guarantee and great service. What more could I ask for? July 29, 2013
Quick, professional service I have had a couple of great experiences with Milgard standing by their warranty on their products. The repairman showed up early, waited for me to arrive, did the repair quickly and made sure I was satisfied before leaving. Thanks Milgard!! July 29, 2013
Excellent service man, Shawn and office personnel that scheduled was great! Expert installation, that was professional, timely, well mannered, personable, and friendly. Office staff was great also in scheduling. Thanks so much for your great response to solve our problems. July 29, 2013
Bay Window We had a contractor put in a bay window and a bow window. The bay window did not seem to lock and the contractor never showed us any details about the window. When the tech came he showed us you just close the window by pushing down the left or right side of the slider to engage the lock, pretty simple. July 29, 2013
Terrific service, prompt and proffessional. Terrific service, was prompt, professional and courteous. Am so glad I always insisted on Milgard Windows when we remodeled. Worth every cent. July 29, 2013
Excellent. From initial contact and all the way to completion of the replacement of the faulty glass panels it was a great experience. Nice people and no hassles. great job! Thank you. Vincent J Cinquemani. July 29, 2013
They did a perfect job! We had a window that developed signs of failure and contacted Milgard. An appointment was made for within a week and a half, the men came when they were scheduled, and very quickly and professionally replaced the window. Service was fast, professional and spotless. Just like their life-time guarantee promises. July 29, 2013
the service was fantastic everything from customer sevice personal to the warranty techs were very professional and quickly had the windows replaced.I have commented to several people on the quality of milgards service. July 29, 2013
Very dependable product and service! Our service technician was thorough and professional. He answered questions and explained his work. He had the referral information for a Milgard sales representative our son was looking for. Thanks to Milgard for the efficient service visit. July 29, 2013
Window replacement Good service, not a long weight for window replacement. July 29, 2013
I have nothing but praise for the folks at Milgard. I'm 72 years old and I really appreciated having friendly Milgard staff treat me with respect and who were so very helpful in getting my window repaired. I love a company that stands behind its products by offering a warranty that is very user friendly and complete. July 29, 2013
The service from Milgard was very good. We liked the fact that when Milgard said they were going to be on site they were. It took about 2 weeks to get one of our windows replaced. So the service was very good, The Service Tech was very professional. We like dealing with Milgard. July 29, 2013
the on site service rep was excellent My only complaint was that it took three weeks from the time of my initial call to the time that a rep was able to come out to repair/replace my windows. Fortunatley I did not have any major problems. The rep that came to my house was polite, did the work quickly and left the work area clean. July 29, 2013
Milgard service Milgard has only been down to my house in Eugene 3 times, once to measure some windows that needed replacing and two service jobs. this last time Robert is the definition of "Customer Service", this is what America needs right now is customer service that knows what they are doing. Roberts the best in my book. thank you Robert. July 29, 2013
Great response and attention to details My father had had a new living room window unit installed some time ago..I contacted the contractor after noticing the middle plate window had begun to fog up and lose clarity...after I was given the contact number @ Milgard by the contrctor,I called and received a call back almost immediately.. a tech came by and certified that there was an issue and set up a re-install...the window has been replaced and we are very happy with the service.. Thank you very much, Bill Miller and Family July 28, 2013
Poor customer service It has taken over 6 months to resolve a defective Milgard window. Several service appointments set up by Milgard service rep were NO SHOWS then when they finally came, the technician did not have the proper size ladder and other equipment to replace the glass. All of the service appointments are completely at the convenience of Milgard. On July 25- the date was set up over a month ago- I never received an email confirmation so I called that morning to see if someone was coming. I was told yes. Then I received a message from the tech that he was not coming that day because my glass had not been loaded on to the truck that morning. I insisted that it was their responsibility to go get that glass and fulfill their commitment to fix my window since this was now the THIRD appointment that I took the day off for. Thankfully that tech made it happen and came at the end of the day to replace the glass. July 28, 2013
Excellent experience! Everything went like clockwork from the first initial contact with the rep to the installation that occurred 2 days ago. Very professional and quick. This is the way home repair should go. Thanks Milgard! July 27, 2013
The service was timely and efficient! I couldn't be more pleased. The service was amazing! I was told the technicians would be at my home between 3:30 & 5:30pm. I was delighted to see them arrive at 3:30pm sharp! In approximately 40 minutes they had replaced the skylight and bedroom windows. They made sure they left no trash behind either. I saw them picking up any speck they thought they might have left. What an terrific experience. Thank you Milgard :) July 27, 2013
Referred to DIY video on Milgard website The "Full LIfetime Warrenty" apparently does not apply now when the balancer in a sliding window becomes detached from the window. Milgard considers this an adjustment issue, according to the service rep I spoke with. I was referred to the video library on the website to learn how to fix the problem myself. I asked for a link to the video and the service rep sent that to me a couple days later. The link didn't work. I eventually found the link myself on the website. This same problem occurred a couple years ago with another window and Milgard sent somebody out to fix it. July 27, 2013
Installer was awesome! Service installer took the extra time when he first came out and saw that another window had failed but I hadn't notice. He went ahead and ordered the replacement window to install at the same time. He went above and beyond good customer service in helping me out. Would recommend the company. July 27, 2013
Stands behind the product We appreciate the fact that Milgard stands behind their product and gives excellent service when any replacement is needed. Dealing directly with the company has been very satisfactory and any failures of the product have been replaced without hassel or irritation. We are most satisfied with the service of the Milgard company. July 27, 2013
Tlhe service and follow up was great. Larry was very good and was lhelpful in telling me what to use to make tlhe windows slide easier. Also, the the appointment contact representative was excellent and followed up well with my appointment. July 27, 2013
Beyond expectations! When i first called in with my problems, the rep was able to pull up my order from 7 plus years ago. i told her which windows were having issues and she said that they would be replaced and the parts on one would be be fixed. We set a date. I received an email the day before with a 2 hour window of the the time as well as the name and picture of the technician that would be coming out. The technician was on time and replaced two windows and the mechanism for another within a very short time and was gone. What else could I ask for? GREAT SERVICE! July 26, 2013
MilgardEnthusiast We have had Milgard Windows and Sliding Doors for over 20 years and are pleased with the quality of the product and the prompt and courteous service on the few occasions when we have requested it. The windows provide insulation winter and summer and reduce outside noise substantially. Their Lifetime Warranty provides exceptional service. July 26, 2013
PROFESSIONAL Both your customer service rep Monica and the technician were excellent very professinal and corteous. You guys stand behind your product, great windows! July 26, 2013
Too long of a wait for parts. Much too long waiting on parts, but Michael, the in-home Service Tech was awesome! He was prompt, knowledgeable, experienced, quick, and friendly. I remain impressed with the quality of the Millguard product (sliding patio door). July 26, 2013
Exceeded my expectations Outstanding service. Submitting a claim and getting the work scheduled was easy and efficient. The technician was on time, quick, professional, and did more work than I expected to ensure that my windows would continue working into the future. I highly recommend them. July 26, 2013
Customer Service was So So While it took some patience dealing with Service in Sacramento, Had an issue trying to find our customer number on the window that needed replacing due to leakage between panes. Service insisted the number was on the window edge however the numbers were not correct. Went back and forth for several calls on this.Had to have a tech come out to find the number. We have Ultra windows ( triple Pane) so the number was inside the slider and had to be removed to find it, and it was very faded that even a magnifying glass was not much help. Had to remove the slider from another window that was not in the sun to get the number. Tech was really helpful there however he forgot to note on the repair order a patio door that would not lock. Thank goodness there was 2 of them to install the new window and he was able to adjust it to where at least it will lock, it's not perfect but livable. Not the quickest process in getting the window replaced but at least it was under warranty. July 26, 2013
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