Milgard Service

Milgard Service

At Milgard, we stand behind every window and patio door we build. If something covered by our Full Lifetime Warranty needs attention, Milgard's factory-trained technicians go out and make it right. We are committed to excellent service. Don't just take our word for it, here is what our customers say about us!

Milgard Service 4.7 5 5314 7208
Good service but little advance warning I spoke with a rep right after I submitted the online request. He stated September 6th would be the first time they could come out when we would be home. I okayed that and put it on the calendar. The day we returned from vacation (early I might add) August 23rd, a Milgard rep came to the door. We have dogs that needed to be put away so the rep could work, we were not informed about the change of the date and would not have been home at all had we decided to return early. There was an email from Milgard when I opened the computer the next day. A phone call would have told us of the change of plans. August 23, 2013
service grading We had Milgard windows since 1995 when the house was built. The service was very prompt when requested to fix or replace window glass and any other request. I have spoken very highly of your products to others who were building. My nephew builds high end homes and uses your windows. Sincerely, Frank August 23, 2013
Excellent response and service. Thank you! We appreciated the 2 hour window for the technician appointment, which allowed us to plan our day's activities; however, the technicians were at least 15 minutes early, which was a lovely surprise. They were courteous and efficient and completed the work quickly. We also were delighted with the "as you as you are the original owner of the house" warranty! Thank you! August 23, 2013
Excellent customer service We have lived in our home for nearly 14 years and the few issues we have had come up with our Milgard windows have always been handled promptly and professionally. We are very satisfied. August 23, 2013
After purchase support makes purchase decision a joy. I have utilized the service for several issues. Mostly order related but most recently due to accidental breakage. In each case the issues have been resolved as expected and within a reasonable timeframe. I greatly appreciate the backing of the warranty provided with my windows. Thanks! August 23, 2013
FInally, a company that knows what good service is This was by far the easiest service transaction I've had in 62 years. A 12 year old single hung window had a broken seal. I emailed the company stating the problem, and they called back within a few minutes. The window had been registered, so they looked up my account. Set up a day for service. Sent me an email 2 days prior telling me who was coming and the estimated time. Sergio was 30 minutes early (EARLY!!!!) He was done in 15 minutes. I wish all companies handled service calls this efficiently and professionally. Many thanks to Milgard. August 23, 2013
BillPayer The technician was on time and had the problem repaired within minutes of arrival. I would recommend MilGard for any window needs. August 23, 2013
I never heard from anyone1 I called and got a very uninterested person on the phone who said I had to go to the web site. I did, it is very difficult because I have more than one problem. Said they wold contact me with in two days, This is day three and I get a survey! August 23, 2013
GREAT A two week wait to repair a lock on slider door was long, but the service was worth the wait. He was on time, did the job and left. Wonderful. August 22, 2013
The service was so professional! The gentleman arrived on time. He didn't waste any time. He cleaned up any trace that he had been here. I am very impressed with the level of professionalism. Mary Gallagher August 22, 2013
good job Good job. timely service (showed up when they said they would). Minor complaint; Filled out info online then rep called wanting same info (either didn't download or unable to retrieve). August 22, 2013
Great service and very efficient. The installers, Saib and Saul, were professional and pleasant to work with. Thank you! August 22, 2013
The repaired sliding glass door and window are now "like new." Our house is a 1955 ranch style tract built in West Anaheim #near Disneyland#.The original wood frame windows had literally disintegrated and the steel frame sliding single pane glass door to the patio had badly corroded. We had Milgard replacement vinyl windows and a sliding glass door professionally installed in January 2002. Recently the sliding glass door became very difficult to open and close. We suspected the rollers had gone bad. Also, one pane of one house window had developed "hazed" inner surface. We contacted Milgard Sevice and were informed that the sliding glass door and window would be repaired under warranty at no charge. The Service Contact, John, was very helpful in gathering the necessary information and scheduled the repair. The Milgard technicians, Juan and John, came to our house on the appointment day and replaced the sliding door rollers and track and replaced the hazed window pane. They were very professional, fast, and neat. The sliding glass door now opens and closes "like new" and the replaced window is also "like new." We are very pleased with the Milgard Service experience. August 22, 2013
Service was great The tech finished up in a short period of time, he definitely knew what he as doing. Great job August 22, 2013
Based on my experience, I can "clearly" see why Milgard products/service have been/continue to be award-winning! In this hectic/impersonal world, customer service tends to go by the wayside, except, at Milgard & with my wonderful technician/MS, who is prompt, courteous, professional...I know, without question, my problem(s)/concern(s)/question(s) will be resolved, period! Keep up the good work, Milgard & MS! August 22, 2013
Window repair of 21 yr old window The gentleman sent out was very professional and courteous. The repair was accomplished in less than 5 minutes. All in all, terrific. August 22, 2013
Thanks so much Small job, but quick and an extra part given to me. August 22, 2013
Service was great The men who installed the window were very quick and professional. My only complaint is that it took several weeks to get it done. August 22, 2013
Love Milgard! No other windows match the quality and support of Milgard. I'm a lifelong fan. August 22, 2013
Reputable Company After experiencing clouding on our double-paned windows, we called Milgard and they arranged to have the clouded windows replaced quickly at their expense. We are very impressed with the quality of the windows, the professionalism and skill of their installer, and the reputability of the company. August 21, 2013
Milgard stands firmly behind its products Another excellent experience with Milgard ... great from beginning to end in terms of communication and superior delivery of services!! August 21, 2013
The service was excellent. The all around service was excellent. Scheduling, response & completion. Milgard lived up to their product guarantee 13 years later. Excellent. August 21, 2013
Milgard has outstanding reputation and excellent service! I am so thankful that we had purchased Milgard windows! When a problem arose with one of them eleven years after our original purchase, they stood behind their guarantee. Their was no questioning as to the nature of the problem. They scheduled a replacement and came out to take care of it. I would highly recommend anyone to purchase their products! Keep up the good service and keep bringing on good products! August 21, 2013
Service was excellent and very prompt. I appreciate them coming out quickly to repair my window. My window would not open and I called Milgard. I appreciate the life time warranty. The service technician came out to the house within 3 days of my call and repaired the window in 10 minutes. I appreciated them rushing the service so I could open my windows during the hot summer. August 21, 2013
We are happy customers! The tech replaced the window that had fogged very quickly and cleanly. We had a new Milgard patio door installed that morning and I had a couple of questions that hadn't come up during installation..the tech answered them satisfactorily. Plus Lyndale Glass did an excellent job on the installation of the new doors. August 21, 2013
replacement window I had one out of 27 windows that had condinsation between the panes. Milgard replaced the window with no questions asked in a very professional manor. I highly recommend this company. August 21, 2013
great service Very pleased that Milgard honors its warranty in a professional and timely manner. I am involved in the design/build residential industry and find this service exemplary! Thank you. August 21, 2013
Couldn't have been easier! We had one of our sliding glass doors start to get foggy. It is mostly noticeable in the winder when it is damp. During the summer time it is barely visible. I called Milgard in the summertime. The rep quickly inspected the window and told us we would get a call about replacement times and dates. He was in the home for less than 10 minutes. 3 weeks later the technicians arrived and replaced the window in less than 1/2 hour. Just in and out. I could not have been easier. Rich August 21, 2013
Excellent Experience This was one of the best customer service experiences I've ever had. It took no time at all to submit t warranty claim to get the glass in my sliding door replaced. When I called initially I figured I would need to fight with a rep in order to get Milgard to stand behind their product guarantee, but that was not the case. In fact it was more of an information gathering session than anything else, as the rep's main concern was to get the right size replacement glass ordered. In any event, the day of the appointment the technician, Shawn, rang the doorbell at exactly 8 am. This to me was amazing because it was the very start of the range I was provided for the appointment, which was between 8 am and 10 am. Most other companies I've dealt with have either shown up at the end of the range, after it, or not at all. Shawn was very nice, professional, and fast!! He carried on a good conversation with me as he worked and from start to finish, the job only took him 20 minutes to complete. In my brief dealings with Milgard, it was very easy to see why they've been in business a long time and will continue to be. For any of my future window and door needs I will look to Milgard first because I know I will be in good hands should anything unexpected go wrong with their product. Thanks for everything. Steve August 21, 2013
The service was great! The repairman was very professional and on time. He replaced one window and filed reports for several others. August 21, 2013
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