Milgard Service

Milgard Service

At Milgard, we stand behind every window and patio door we build. If something covered by our Full Lifetime Warranty needs attention, Milgard's factory-trained technicians go out and make it right. We are committed to excellent service. Don't just take our word for it, here is what our customers say about us!

Milgard Service 4.7 5 5095 6920
This service was excellent We have had Milgard products for 13 years and have always been extremely satisfied with their service June 12, 2014
Lifetime Warranty is Terrific! Appreciate the lifetime warranty and the ease of getting resolution to our issue! Thanks June 11, 2014
Service was great The guys showed up and were professional. It had rained for about 20 minutes before they arrived. They had "booties" in hand and put them on when I answered the door. They went about their business in a very timely matter, cleaned up after themselves and asked if there was anything else just in case I forgot anything. June 11, 2014
We always recommend Milgard We live on the Oregon coast where good windows are a must. We built our home in Neahkahnie ten years ago and used all Milgard products. They have served us well and the one or two small issues we have had over the years have been promptly addressed by our Milgard rep and the service technicians. June 11, 2014
Super efficient! Appointment was set a week or so in advance. Technician called twenty minutes before arrival, within the 2 hour window estimated. He was personable, knowledgeable of options and we are greatly satisfied with the repair! June 11, 2014
Overall service was fine except for misdiagnosis of master bedroom mechanism Made new appointment after visit from tech 6/6 . Master bedroon hardware failed to close window and came out of casing. It was checked by tech who thought it was ok, but that evening it failed. June 11, 2014
Milgard warranty and service is excellent We have had several windows that needed additional weather seals due to their location on the windward side, as well as some that have lost their seal and became cloudy. In all cases Milgard service came and resolved the problems promptly and at no charge. That is commendable. June 11, 2014
Quick, clean and efficient I have 3-4 year old Milgard window that lost a seal. I notified Milgard online and a representative called me shortly thereafter. The representative asked me specific questions and provided clear direction to gather the information necessary to get the replacement glass ordered. He then scheduled an appointment for replacement. The service technician arrived as scheduled. He was on-time, efficient, clean and polite. It couldn't have been a smoother operation. Thank you Milgard. Your windows will always be my choice. June 11, 2014
Great Service!! The service received by Milgard was great from start to finish! Its wonderful to have Milgard stand by their product and fulfil their warranty. June 11, 2014
The service I have received has been poor I started the process of replacing two warranted windows back in March. As of today, 6-10-14, they have not been replaced. The original install date was to be 4-6-14. Denver, CO called the morning of 4-6-14 and said the install would have to be delayed due to the windows not being in Kansas City. I did not here from them for a new date for about a month so I called and the same lady that called about the 4-6-14 installation told me the reason they had not called was because I did not pay the invoice? What invoice? To this point, nothing has been said about me owing anything or did I ever get an invoice sent to me. She said nothing about that on 4-6-14 when she called to delay the installation due to the windows not being there. After a few telephone calls, a date was set for 6-6-14. On 6-5-14 the installation was delayed, again, because one or both of the two windows were broken in shipping I was told. After receiving that information, a different person called 3 hours later telling me what time the installer would be there on 6-6-14??? A new date of 7-6-14 was offered and I asked to get it finished earlier than that due to an event we were having at our house and the two windows are in our living area overlooking the golf course we live on. She had a telephone call into a second installer that helps out when they get behind on 6-6-14. I have still not received a call from the woman in Denver as of today. Obviously, I am not pleased with the service I have received or not received. June 10, 2014
The appointment-making system is appalling I have no problem with the service reps, but making appointments through Milgard is the most frustrating experience I have encountered with any business. The first time I called, it took almost 1 1/2 hours to set up a simple appointment. Eventually the woman told me I would have to wait a month for the first appointment to become available. She told me I would have the first appointment of the day--early in the morning. I certainly did not get the first appointment of the day; the guy came late in the day. He needed a part, so I had to set up another appointment. That took almost two months. The women on the phone keep saying that the software does not allow them to set ;up appointments for a particular part of the day and that they will call the day before the appointment with a 2-hour window. What good is that for people (like most of us) who have to work? The appointment was supposed to be between 12:15 and 2:15, but the guy called to say he would be late. I had taken time off for the two-hour slot, but that was useless because the tech came later than that. Phone wait times are ridiculous too. June 10, 2014
Great service The technician showed up on time and was very fast and courteous, with no questions asked about replacing the window that was covered under warranty. I was very pleased with the service. June 10, 2014
I recommend this company I've had to have 2 windows replaced and my screens replaced since I had these windows installed throughout my house in 2008. Each time I needed service the representatives and technicians were professional and courteous, worked quickly and efficiently and were conscientious of their surroundings. I am very satisfied with this product and service. June 10, 2014
7110Verite From the initial call to actually having the service performed, took a really long time. As well as the re-schedule for the service. The installers were great, efficient and through! Thank you June 10, 2014
Impressive! Very happy with the customer service we recieved. Within one half hour had Our faulty windows replaced, cleaned, and looking great. Thank you!! June 10, 2014
This experience far more disappointing than happy, opposite of first experience. We have had problems with 17 windows installed in 2004 only twice. First time, customer service was fast and installation prompt and excellent. We were impressed and pleased with entire experience! This time, I had to make numerous contacts over weeks to get ANY response, then more time and additional contacts to provide information and inquire if info had been received and was correct. And more time, and contacts, for service call to be arranged and finally happen. Installer was on time and proficient, but less than tactful about my need for service to NOT really be needed. Possibly he was correct, and if so this was something that customer service should have discovered at initial contact, if not all the following contacts. This matter has been concluded finally, but I feel more abused than pleased. I rate customer service with an F. Technician was not aware of the problems, so his comments were salt in the wound. Otherwise, I would give him a B+. (An A would have earned by putting the shade back in place.) June 10, 2014
VERY happy with the Milgard service I was fortunate to have a replacement warranty for my vinyl slider. And I was fortunate that only the outer pane was broken. When the replacement window was being made, Milgard' service representative was able to schedule the installation 3 weeks in advance with a 2 hour service window. The service technicians arrived at the beginning of the time frame #unlike the "cable man"# replaced the window, cleaned everything and left within 45 minutes. Oh by the way, it was 104 degrees that day. The service could not have been better. Thank you to Milgard for a job well done! June 10, 2014
Excellent warranty and service Our Milgard windows were installed in 1995 under lifetime warranty. The frames still look new and service has been excellent. Prompt, attentive and service work has been well done. June 10, 2014
Great and easy service I was amaized, called them, it was scheduled, they showed up on time and with all the parts, installed and were gone. Keep up the great work June 10, 2014
Great service Great service no questions about the need to replace the panes June 10, 2014
It was as good as it gets The service was fast and the follow up was as promised. The service man was fast and very customer oriented, He had our defective screens replaced at no charge even though they were out of warranty. June 10, 2014
Quality service experience Milgard stood by their commitment to their products when I noticed a window developed an issue. Response to my service inquiry was prompt and follow up was great. The service technicians that arrived to my home to make the repairs were punctual and professional. I was pleasantly surprised by how quickly the repair was completed. Overall, the entire experience was exceptional and I am thankful to everyone who helped. June 10, 2014
Top notch company! I had a problem with discoloration in two of my homes windows and a sliding door that didn't slide very well. After my call to Milgard service, a technician was dispatched to take measurements. Two weeks later I had brand new windows and a patio door that canbeopened with one finger. My house was originally built in 1998 with all Migard windows. It was definitely one of the best choices made in its choice of products. I highly recommend Milgard windows and am completely satisfied with them. June 9, 2014
excellent good phone service on time fast efficient installation honored their warranty and then some! June 9, 2014
We are very pleased with the high quality of service we received. I am so happy we purchased Milgard Windows because when we had an issue, the service we received was excellent. All windows we purchase in the future will be from Milgard. June 9, 2014
Technician was great! Customer Service was not. It took 11 phone calls for Milgard to finally replace my window that spontaneously shattered in March. The Customer Service reps that I spoke with were all very nice, but couldn't get the job done. In fact, one rep scheduled a technician for June 2nd and nobody ever called to confirm or showed up. It took me calling an 11th time and speaking with a supervisor, Susan, before the job got completed. Edgar arrived today, his 2nd visit, was extremely apologetic and replaced the broken window in 10 minutes. Susan and Edgar were fantastic and got the correct window replaced. I love my Milgard windows, I just replaced the remainder of my house with them last summer, but my experience with this warranty replacement window was a nightmare. June 9, 2014
Great Service I can't remember the technicians name, but I've seen him before and we greet like old friends. He was able to replace the glass on site so one trip did it all! Thanks! Brad June 9, 2014
Excellent on all points. Wouldn't have any other windows. Windows excellent, service excellent -- what else is there to say. Thanks, June 9, 2014
window seal broke; factory fixed Only problem was with the phone message left by the telephone rep at Milgard, as I couldn't hear their phone number well. Otherwise, everything went perfectly, timely, and high quality. stan June 9, 2014
Thank you! After 6 years, ALL of the spring for the window sashes were rendering my windows inoperable. One call to Milgrd and the technician came over, assessed the condition of my windows, and said they would be in touch. One week later I had an appointment and all my windows work now! Thank you! June 9, 2014
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