Milgard Service

Milgard Service

At Milgard, we stand behind every window and patio door we build. If something covered by our Full Lifetime Warranty needs attention, Milgard's factory-trained technicians go out and make it right. We are committed to excellent service. Don't just take our word for it, here is what our customers say about us!

Milgard Service 4.7 5 5531 7507
The service was great The service experience was quick and the tech was great. He answered all my questions, checked my other windows and explained how to keep them in good wokring order to avoid future problems. Thanks! August 25, 2014
Excellent and speedy Service Milgard answered our call very fast and it didn't take them long to correct the problem August 25, 2014
awesome warranty The service in home was really great. They were in and out in 15 mins, and so polite. However they were about a half hour late (outside of their two hour window), but not a huge deal. It wasn't their fault that they were waiting for the shippment with my window and they did call. Plus it was a free service which was such a relief that it was covered. The only thing I would say that was not pleasant was trying to set up an appointment. I called and called and never felt like I could get ahold of anyone, they took forever to call back, at one point I got so frustrated with it that I had the lady just keep me on hold for 15 mins till the lady running things for my area code answered just to get ahold of someone. Very frustrating!! plus no follow up call, which would have been nice that they confirm they will be coming out the next day since I had made the appointment two months earlier. August 25, 2014
He was on time, efficient and clean The service tech was a good reason why Milgard does such a good job. He was a great advocate for your company. August 25, 2014
Milgard. One of our better decisions. We put a great deal of research into or selection of windows. Our home is custom built with two stories of windows across the entire front. We live in an area where we get a significant amount of weather variation, from 100 degree summers to freezing and snowy winters. We wanted the best windows that we could obtain and they had to have an excellent warranty. We chose Milgard and we have not been disappointed. We have had only two occasions to seek assistance from Milgard during the 13 years of our occupancy. The service was prompt, courteous and professional! August 24, 2014
The service was everything I expected in quality! Dual pane window can fail at any given time over the years, its a fact of physics of nature ! So your warranty to the original purchaser is a very quality product that can be deem superb against any competitor! August 24, 2014
Service great but slow to respond Had to wait quite a long time to get the windows replaced, 2 months. Otherwise service was great. August 24, 2014
Wonderful service Everything from the Customer Service Rep who called to inquire about my email to the Service Tech who came to replace the bathroom windows were OUTSTANDING!!!! Prompt, courteous, efficient..... Great Job! August 23, 2014
Inspection & determination of windows to be replace on 8/22/14. Windows are to ordered & replaced within a few weeks. August 23, 2014
Excellent Service -5 Star In service tech very professional, a credit to the Milgard organization. August 23, 2014
Very satisfied with the replacement of the window. The technician was vey fast and efficient with the replacement of the window. I am very happy with the warranty work by Milgard windows. August 23, 2014
Service was good except that first visit was poor as parts required were not on truck simple parts of the casement windows were not available on the vehicle. This required a second appointment and additional delay and expense August 23, 2014
Impressive customer service! Very professional and competent workers they have. I would recommend Milgard windows to anyone who need new windows for their house. A company who truly stand behind their warranty of their products. August 23, 2014
Prompt and Professional Milgard was prompt and the service technicians were professional! We can see clearly through our 24 year old window again. Great warranty! Will definitely recommend Milgard Windows, thanks. August 22, 2014
Service tech was the best. Service tech called to update arrival time and showed up when he said he would. Service tech, Xavier, was polite and seemed to know how to fix the problem. The service we received from Milgard was second to none. I would recommend Milgard to my friends and family. August 22, 2014
Service is great!!! Milgard has always provided an excellent product that they stand behind, just as they say they will. We've had a couple windows replaced. Our representative, Tom has always come through as promised and on time! None of this waiting all day, not knowing when to expect a serviceman. When I've know of friends doing either a remodel or building from the ground up, I urge them to go with Milgard, they will never regret it. August 22, 2014
This service was as good as Blue Bell's Rocky Mountain Thunder ice cream Our house was built in 2003. It is located in Southern Colorado at an elevation of 7614 feet. If we counted correctly we have 31 double pane low-e windows. Some of them are 5' x 5', one is longer, some we call rakes, some are casement, one is a sliding door and some sliders and fixed and some have tinting. At this altitude during the summer the sun can bake bread through a window, not these windows. Unlike some of the surrounding houses our furniture, rugs, and floors have not faded a bit. Now about the warranty. Milgard stuck these big red stickers on each window and door stating their warranty. Hard to believe by the time they were all cleaned off. But it is an absolute fact. No hassle on the defective units being replaced. The customer service on the phone was efficient and courteous. The two technicians replacing the units were totally self-sufficient, polite, focused on the job at hand, protected our furnishings when bringing equipment in, and cleaned up before leaving on their 200 mile return trip. We appreciated the picture of the lead tech by email before they got here for security reasons. Nothing was left undone. Thanks Milgard. August 22, 2014
Service was great, timing of repairs could be improved Overall the service was much better than my previous experience. Much improved. Technician knew exactly what to do and completed the task quickly. Only down side is the time it takes for tech to order and receive the product. Being in the middle of the Pacific ocean takes a little longer to get products here. August 22, 2014
The customer service is great! The customer service and the technicians are great. Very courteous and helpful! The Windows are wonderful and I especially like the lifetime guarantee. I have recommended Milgard to many of my friends. August 22, 2014
Untimely! Called four weeks ago to get help in replacing a broken window. The next available appointment to have the window measured was two weeks out. Was patient in waiting for the appointment. At the appointment, the tech said I would receive a phone call within a week or so to notify me of the cost and to set up a time to replace the window. It has been over two weeks and I still have not heard. I called this week to check on the situation, was only able to leave a message, and have not had a return phone call. Service is poor at best! August 22, 2014
Surprising service! We were impressed by Milgard's excellent service in replacing one of our Tuscany series windows that was broken during construction. The free, courteous service was a refreshing surprise! August 22, 2014
Fast great service Milgard technician came on time as scheduled. Very professional and courteous. August 22, 2014
Excellent Service! Tom Dobbs, the service technician, went above and beyond to provide quality warranty service and installation for our windows! He was very professional, timely, knowledgable and easy to work with. Tom was able to answer any questions I had, and he was willing to look over all of our windows just in case any other windows were starting to fail and would need replacing. I am so pleased with Milgard Windows and their warranty program! Thank you for providing quality service and a quality product! August 21, 2014
The installers demonstrated considerable expertice. I was impressed with their ability to manage large complicated windows seemingly with little effort and they were in and out in a fraction of the time I anticipated. A job well done indeed. Dale August 21, 2014
2nd Service Call - Both Exceptional I replaced the windows in my home in 2004 with Milgard. This service was our second visit to replace glazing that failed. In both instances, the factory customer service was efficient and friendly. The field service techs arrived on time, were very helpful and promptly completed the replacement. Would recommend Milgard for great products with excellent support! An unfortunate rarity today, these people stand behind their product completely... August 21, 2014
Had to call 4 times We love Milgard products. We have installed windows and doors in 4 of our houses. Took a while to co ordinate the repair on a door but overall Milgard did follow up. I recommend their products to any one needing windows or doors. August 21, 2014
Exceptional Service..... I needed to have a few windows replaced. Great service! The tech arrived in a timely fashion was professional solved the issue efficiently. To top if off it was covered under my warranty! August 21, 2014
Not sure my problem was fixed. There were to service people out to the house a month before. They needed some parts. The service person who came back didn't know what the problem was or where/how to install the part. Concerned I will have more water damage and have to make a 3rd apt to have this resolved. Everyone was very nice! August 21, 2014
Quick, efficient service! I was having a large window replaced due to a faulty seal. All parts of my contact with Milgard were excellent; from my initial phone call to report the problem, to the representative who measured my window and the installers who put it in. The installation took less than 30 minutes, was professionally done and they showed up on time! So glad we decided to use Milgard windows in our home. August 21, 2014
Wonderful service; no hoops! We had all (Non-Milgard) windows replaced in 1994. Since then, we've had a few windows fail. The service was so easy that I was expecting to have to keep calling Milgard until they finally came. So wrong! The tech was on time (I was advised of the arrival time and date via phone and email) and was friendly and quick. He even checked all the other windows in case I missed a failed window. I've never had any service like this from any manufacturer! Milgard? Has no equal!! August 20, 2014
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