Milgard Service

Milgard Service

At Milgard, we stand behind every window and patio door we build. If something covered by our Full Lifetime Warranty needs attention, Milgard's factory-trained technicians go out and make it right. We are committed to excellent service. Don't just take our word for it, here is what our customers say about us!

Milgard Service 4.7 5 5763 7832
LOVE dealing with this company! Efficient, friendly, prompt and great customer service! Also, a top quality product. October 5, 2013
In home techs great, customer service rep, not so much It took a week of me leaving messages and making calls to Milgard, and finally calling the service manager before I got a call back from the representative for my area. This was a very frustrating process. Once I finally talked to her, she sent a tech out to get the information on the glass to be replaced. The tech was early, and very efficient. He said the service rep would call me the next day. I waited 3 days, nothing, finally called her, and the schedule was so full it was several weeks before the new glass could be installed. The in home tech for the glass installation was awesome. The field folks were awesome, but I think the service rep for my area should not be in the customer service field, as she failed to provide any semblance of customer service to me. October 5, 2013
Exceptionally pleased with initial contacts. Pleased with all our initial contacts. The service tech checked windows that were of concern and found some problems that we were not aware of. Things were explained very well and a plan of action was made to correct problems. In our contact with Milgard, I have found the service and level of professionalism to be excellent and would recommend the product and service without hesitation. October 5, 2013
Top rate service! Overall experience was phenomenal! Treasa was so helpful and installer Jerry called ahead of time and showed up as expected right on time. Two windows replaced in a matter of minutes. Great job! October 5, 2013
Very professional serviceman. Thank you for sending such a professional to service your product. He was very knowledgeable and spoke highly of the company he worked for. He went straight to the work, completed the repair in a few minutes. Asked if we had any questions. We did on how to lubricate the sills as the windows are hard to move. He told us what to use and how to use it. Thank you. Linda and Bob Gwyn October 5, 2013
The service we received was great! We purchased several products from Milgard through Lowes. We wish we could/would have purchased the items direct. The installers from Lowes probably did the best they could but there were several issues that remained unresolved after a couple of attempts made by the installers. Lowes contacted Milgard and they sent a service person out and the problems were fixed within minutes. Milgard's service personnel resolved the issues quickly, efficiently and professionally. I especially appreciated that once the appointment was made, I received a text and an email notifying me of the specific time frame the service person was to be expected at our home. I also appreciated the professionalism and efficiency of the service department in making the appointments. October 5, 2013
Excellent Service! I was very impressed with the fast and efficient way Milgard handled the replacement of a couple of my 7 year old window which developed problems. I'm definitely glad I went with Mildard for my replacement windows. October 5, 2013
Millard service is always great! We're so happy with our Milgard products and service! Our windows were installed 15 years ago and I'd recommend them to anyone. I do in fact recommend Milgard to anyone who asks! Thank you! October 5, 2013
Perfect This service would prompt us to purchase Milgard products in the future October 4, 2013
Best service experience I have ever had! My technician arrived right at the beginning of the 2-hour window that was provided. He was friendly and professional. He wore shoe covers while inside the house. My repair was completed within minutes. I would definitely recommend Milgard windows and am completely satisfied with the lifetime warranty and service. October 4, 2013
milgard came to repair problem but left Windows without fixing the obvious problem One of the Windows is not fixed and I'm still having problem segue window does not close. I keep calling and leaving messages but no one has called me back. October 4, 2013
Milgard Review Despite a few scheduling glitches, we were able to have our windows repaired. In fact, the technician went ahead and replaced the defective hardware in all of our windows (even though the windows were still working properly), as he said, to prevent the need for future repairs. The lifetime warranty is amazing. Many thanks. October 4, 2013
Couldn't ask for more The service was was exceptional and could not have been easier. Aaron understood my issue and scheduled the service I needed promptly and fit into my schedule. The tech that performed the service was professional, courteous, thorough, and thoughtful. Love the warranty with my windows and doors! October 4, 2013
Will recommend Milgard to Everyone The new window looks great. This was a replacement of a defective window service. I will be sure to tell everyone that Milgard stands behind their products and has great service. Next home I purchase that needs replacement windows will be installed with Milgard windows! October 4, 2013
Great experience! Our retractable screen repair was handled so well from first phone call to the actual repair. Steve the repair technician was awesome! Thanks October 4, 2013
Much appreciated I appreciated the professionalism, timeliness, and workmanship. It was helpful getting the same individual as the previous call for other repairs October 4, 2013
Service was fine Not much to say here. Service was done quickly and professionally. Just what I would expect. No issues, except my wife or I had to be home to let the service people in. It would have been much better if the failure had not occurred at all, and no service had been required. October 4, 2013
Fast and efficient Service tech arrived as scheduled and promptly replaced the window. On time and efficient. October 4, 2013
Fixed pane windows installation Response to online form not favorable. I had to call to find out if it was received. The service people were great. Fast removal and installation of 2 large windows took no more than 30 minutes and they cleaned up after themselves. October 4, 2013
Service was great Very professional and cordial staff. Easy to work with. Highly recommend this company.. October 4, 2013
The service was awesome, best we have ever had from anyone I am telling everyone I know that we are a walking talking commercial for Milgard products. We have been extremely happy with our windows and doors. To have one little glitch after 16 years, and to have the great customer service to fix a minor problem is way more than we could ever expect from anyone. Other companies would have ignored us, not Milgard! We are extremely happy with their products and especially the service. The two techs. who came to our house were on time, knowledgeable and most of all very nice, great representatives for Milgard! Thank you October 4, 2013
The service was great From corporate who arranged the service to the technicians who installed the defective window the service was great! October 4, 2013
my expectations were exceeded! Tara Dolezal was fantastic, friendly and helpful. A real pleasure to work with. October 3, 2013
Great service and very professional installer. Thank you for your professional and responsive service and highly recommend Milgard windows to anyone needing new windows. Thanks Milgard October 3, 2013
Very professional people and service October 3, 2013
Carlos did a great job I didn't know what to expect but was pleasantly surprised when Carlos upgraded all the windows and repaired the sliding glass door. He was very professional and had a great personality. I would recommend this service. October 3, 2013
Never heard back from Cherie Gonzales regarding our problem We bought Milgard windows when we built our home in 1989. We have had excellent customer service ever since until now. We first contacted the Milgard rep. on Sept. 23rd 2013 regarding some latches for our windows. She wasn't familiar with the windows we have, so I offered to send pictures of the windows and the latches which I sent that day. We didn't hear anything back from her, so on the 25th we called, left a message and also sent an email. I thought that Milgard had been sold to someone else and just didn't care about the original lifetime guarantee anymore. We gave up trying to contact anyone after that. We have been one of Milgards biggest boosters in the past. It's always been great windows, and great customer service until now. October 3, 2013
Service was friendly and professional! Friendly, fast, professional, and on-time would describe our service. We love that Milgard backs there product. October 3, 2013
Service and ability to resolve customer concerns have been poor. I initially contacted Milgard to order replacement screens for my windows....this was back in June. I have yet to place an order for new screens. Response time for Milgard to return calls and e-mails are either slow or nonexistant. October 3, 2013
Service was great. IAfter 6 years, I developed a problem with condensation forming between the dual panes of 2 windows. I expected a hassle when I called and requested they honor the warranty. Instead I was greeted by a friendly voice who couldn't have been more accomodating. She told me what to expect and set up an appointment. I was extremely impressed by the prompt and friendly professionalism of all the employees that was involved. I would highly recomend Milguard windows. Not only are the windows excellent quality and have saved us with heating and cooling costs but the company stands behind their product. October 3, 2013
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