Milgard Service

Milgard Service

At Milgard, we stand behind every window and patio door we build. If something covered by our Full Lifetime Warranty needs attention, Milgard's factory-trained technicians go out and make it right. We are committed to excellent service. Don't just take our word for it, here is what our customers say about us!

Milgard Service 4.7 5 6038 8186
Customer Care Rep did a great job I called in to the customer care department for a warranty item that I wanted some help. She was very helpful in giving me excellent service over the phone. After helping me get the right measurements for the order she asked if I would like to try to install them. I said sure and she gave me the link to the video. She said if I have any trouble they would be happy to send out a technician. This should shorten the time to get the balancers installed. Good idea! October 28, 2013
Great service Milgard was proactive in solving problems. We had a bad window slide and called for a repair. This was a design problem so they replaced similar slides in all the other similar windows in the house. It is comforting to have a lifetime product with friendly and professional service to stand behind the work. October 28, 2013
They really took care of me. I had 2 windows fog up after 12 years. They curteously told me that they would take care of it. And they did-no questions asked-no problems. October 28, 2013
Excellent service I was very satisfied with your service. Especially thought it was great to get a confirmation with the picture of the gentleman that would be doing the work. Such a safety feature. Thanks so much October 27, 2013
Super Service! Johnny is a super service technician. Very personable, friendly, and obviously very competent. Loved the service...... Mary Olympia, WA October 27, 2013
Outstanding Robert Showed up on time, and did everything in a professional manner. Very impressive. October 27, 2013
Very quick and professional service. I called Milgard and explained that the windows I needed to replace were about 19 years old. I was told that there was a Lifetime Guarantee and a Rep would come and measure the windows. He did and then 4weeks later the windows were replaced. If I had know how quick and easy it would be to replace them I would have had the work done sooner. Thank you Milgard and your excellent Staff. October 27, 2013
Thanks for the job well done! I first contacted Milgard about a skylight failure , your service representative's response was courteous and professional. I sent her an e-mail with photos of the damage and she responded by setting up a Service Tech visit. The techs who inspected the skylights also were courteous and very professional. I later received an e-mail advising that my skylights needed replacement and set a appointment date to do the work. The work was completed on schedule and to my completed satisfaction. The main impression I took away from this experience was how great it was to deal with a company that stands behind their products. October 26, 2013
Excellent I really appreciated the email follow up with the picture of the service tech included. Very professional and efficient! October 26, 2013
Dave H. Sofiap is a keeper. Give him a raise! Dave H. Sofiap is a keeper. Give him a raise! He went above and beyond fixing just the windows that had problems. He checked all the windows and explained how they operate and gave me care and maintenance suggestions. October 26, 2013
Service was good. My only regret is that Milgard no longer manufactures the white aluminum windows therefore I now have a window which does not match the rest of the windows in the house. October 26, 2013
Good Really great service to go with terrific windows. We have over 60 Milgard windows in our house. One failed. You fixed it quickly, perfectly and nice-ly. Thanks again. October 25, 2013
Excellent Service One of our front living room windows seal started leaking and had moisture between the panes of glass. Called Milgard Customer Warranty Service and scheduled to have the window panel replaced. The tech arrived to remove the leaking panel and it was replaced in less that 15 minuets. Great Job. Jim F October 25, 2013
The fellow who came was very efficient. I liked what he showed me. I didn't know about the weeping holes in the frame. I wanted to see how to take the window out of the frame so I was shown.. The young man showed me those things.. all in all I was very satisfied with the service and how easy it will be to clean the window sills or take out the window for any reason needed. October 25, 2013
Great replacement service Amazing service! We ended up with a leak in one of our windows. I figured they would have to come measure and then come back and take out the whole old window and reframe it. But no! They came out and replaced it in about 10 minutes! Great service on-site and great service to get it set up . Thanks! Soooo glad we bought Milguard windows! October 25, 2013
well done from start to finish The gal in the office was great. She set up everything since we were unable to be at home for the install. Kudos to her. The job was complete as stated and the key was also placed in the right place. Thank you Ken October 25, 2013
The technicians were top rate We appreciate Milgard's policy of taking care of original owners. Please keep the great service going. We always enjoy the work of Johnny and Scott. Very professional! October 25, 2013
Superior service Martin was punctual, helpful, neat, clean, courteous, and professional in every way. The first visit to assess the issues as well as installing the new glass on the second visit was flawless as expected. His assistant, Victor, was also very professional. These fellows are a credit to Milgard and their commitment to outstanding service. We couldn't be happier to allow these gentlemen into our home and feel absolutely confident in their abilities. October 25, 2013
Total Customer Service Milgard provides an excellent overall customer service experience. They support their warranty and handle installation in an extremely professional way. I highly recommend these windows. Thanks October 25, 2013
Excellent service! We thought we had purchased Milgard windows 20 years ago when we remodeled our house. Last year we noticed the seals were compromised on several windows so I called Milgard about the Lifetime warranty and asked to schedule a technician. The initial call was placed on a Monday and the technician showed up on Thursday. Lo and behold, our windows aren't Milgard, but the technician was very gracious about our mistake and gave some advice on options for repairing/ replacing the non-Milgard windows - now that is excellent service! October 25, 2013
Service technician Rob was fantastic. Rob called on the way with expected arrival timed, arrived on time and finished fast with the balancer replacements! He was also helpful with advice on continued care. Thanks. J October 25, 2013
the best customer service Excellent customer service. And thank you Larry for staying on top of things. October 25, 2013
The service was wonderful. The Technicians were in and out in minutes with satisfying results. I found the knowledge, expertise, and tips to maintain my 20 year old windows most helpful. The heat from sun cannot be helped, therefore replacement parts are needed. October 25, 2013
seriously? I've been sent this survey after my only contact was a phone rep who rushed me through a call only to tell me to log my issue online less than 24 hours after my new windows were installed. Now I've got this survey before my online issue has even been responded to yet. October 25, 2013
Terrific job! Had 5 windows replaced today and the two gentlemen did an excellent job and were very professional and kind. Very nice experience! October 25, 2013
Awesome and professional service! I love my new Essence windows and when one "took a rock" from the landscaper, Milgard's 100% replacement guarantee was just what I needed! The installers were on time and very professional. I am very impressed with the company's product and service. October 24, 2013
Pain free service. I will give priority to any of the Masco company products in future purchases due to the great customer service I received from Milgard recently. October 24, 2013
Excellent job True professional work was provided by the phone rep (tiffany) and mark and John did excellent repair work. October 24, 2013
Took 3 months to get warranty work done. You replaced 16 windows under warranty. That's a good thing. Why did 16 windows fail? That's a big question in my mind and makes me wonder why I would ever consider buying Milgard windows in the future. From the time that I contacted Milgard, it took more than 3 months to get this work done. Not the least bit happy about that. October 24, 2013
Only one glitch. I told the rep on the phone the size of the windows. She got one right and one wrong. Now the service tech had to order the correct window and make another service call. October 24, 2013
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