Milgard Service

Milgard Service

At Milgard, we stand behind every window and patio door we build. If something covered by our Full Lifetime Warranty needs attention, Milgard's factory-trained technicians go out and make it right. We are committed to excellent service. Don't just take our word for it, here is what our customers say about us!

Milgard Service 4.7 5 6020 8164
Total Customer Service Milgard provides an excellent overall customer service experience. They support their warranty and handle installation in an extremely professional way. I highly recommend these windows. Thanks October 25, 2013
Excellent service! We thought we had purchased Milgard windows 20 years ago when we remodeled our house. Last year we noticed the seals were compromised on several windows so I called Milgard about the Lifetime warranty and asked to schedule a technician. The initial call was placed on a Monday and the technician showed up on Thursday. Lo and behold, our windows aren't Milgard, but the technician was very gracious about our mistake and gave some advice on options for repairing/ replacing the non-Milgard windows - now that is excellent service! October 25, 2013
Service technician Rob was fantastic. Rob called on the way with expected arrival timed, arrived on time and finished fast with the balancer replacements! He was also helpful with advice on continued care. Thanks. J October 25, 2013
the best customer service Excellent customer service. And thank you Larry for staying on top of things. October 25, 2013
The service was wonderful. The Technicians were in and out in minutes with satisfying results. I found the knowledge, expertise, and tips to maintain my 20 year old windows most helpful. The heat from sun cannot be helped, therefore replacement parts are needed. October 25, 2013
seriously? I've been sent this survey after my only contact was a phone rep who rushed me through a call only to tell me to log my issue online less than 24 hours after my new windows were installed. Now I've got this survey before my online issue has even been responded to yet. October 25, 2013
Terrific job! Had 5 windows replaced today and the two gentlemen did an excellent job and were very professional and kind. Very nice experience! October 25, 2013
Awesome and professional service! I love my new Essence windows and when one "took a rock" from the landscaper, Milgard's 100% replacement guarantee was just what I needed! The installers were on time and very professional. I am very impressed with the company's product and service. October 24, 2013
Pain free service. I will give priority to any of the Masco company products in future purchases due to the great customer service I received from Milgard recently. October 24, 2013
Excellent job True professional work was provided by the phone rep (tiffany) and mark and John did excellent repair work. October 24, 2013
Took 3 months to get warranty work done. You replaced 16 windows under warranty. That's a good thing. Why did 16 windows fail? That's a big question in my mind and makes me wonder why I would ever consider buying Milgard windows in the future. From the time that I contacted Milgard, it took more than 3 months to get this work done. Not the least bit happy about that. October 24, 2013
Only one glitch. I told the rep on the phone the size of the windows. She got one right and one wrong. Now the service tech had to order the correct window and make another service call. October 24, 2013
Excellent customer service, honorable, dependable service with integrity. Thanks Milgard for your exceptional customer service by being professional in your correspondence, dependable in your actions, and with much integrity in honoring your lifetime warranty. Had condensate in 1 of many milgard windows purchased when i built the home 2 years ago. You honored the lifetime warranty without any hassle. almost like it was in the good old days when a business actually cared about the product and costumer satisfaction after the sale! October 24, 2013
Great service Fast, efficient and great job! Friendly, professional tech. October 23, 2013
Excellent service The tech arrived in the stated time period and had the window fixed in no time flat. Great experience - Thank You. October 23, 2013
Wonderful, wonderful service & response. No questions asked. Prompt, efficient service and now the window works perfectly. Thanks you for being a reliable company. October 23, 2013
Great Work The guys that came out to replace the glass did a great (fast) job, October 23, 2013
My expectations were surpassed! The service Tech's were prompt and had booty's for their shoes to protect my carpet. They replaced the window that had a damaged seal but they also went the extra mile and replaced all the "spring tracks" for every single window in my home (4BR/4BA two story home)! Whereas I was expecting them to look at each window in my home since I knew I had a couple that were a little sticky and hard to open, I did not expect them to 100% over-haul every window. Milgard did all of this at zero charge since my windows were still under the 10 year warranty. October 23, 2013
Great Service This is the second time Milgard has been out to my house to replace some window panes. I had the same service tech both times. He is extremely professional, always prompt, answers all my questions and does an excellent job installing the glass. I appreciate the great customer service. Thank you! October 23, 2013
Moses Subia assisted me and he was excellent The in-home service hasn't happened yet so I didn't answer that option. October 23, 2013
Thank-you, another great job in replacing a 20 year old sealeed window that failed. The service was prompt, professional and perfect. Your techs are great. Thanks for standing behind your product. I wish all companies were like Milgard. October 23, 2013
Very pleased with the professional service recieved. Milgard service was easy to reach and the Service Tech was easy to work with and personable. Thank you Milgard for honoring your commitment to your product. October 23, 2013
Incredible; friendly; professional service. Highly recommended. This is a company to depend on; always a good experience; dependable service; always very professional. We HIGHLY recommend this product & this company. October 23, 2013
Excellent Guarantee The beading came undone on our dining room window; I called the warranty area of Milgard and got quick, professional and professional service. The window in question was repaired as promised. I am very satisfied. October 22, 2013
It was an on time, corrected service call. I was so pleased with my recent Milgard service call that I would, if given the opportunity, buy their windows and french doors again. I was also "bowled over" to learn my doors and windows were still covered by Warranty. Usually those guarantees expire one year from the date of sale or sooner. You know it has to be a superior product to offer this length of warranty. Milgard no doubt receives few such service calls. I sign, "happy customer" October 22, 2013
Great Service Rudy, the service tech was very professional and efficient. October 22, 2013
Excellent Service and guarantee are great! I will purchase your windows in my next home. October 22, 2013
The service was great! My original phone call to customer service through the tech. rep. Ron installing the experience could not have been better. October 22, 2013
Tech Calls Inconsistent Promised certain time frame for tech visit then given different time frame for visit TWICE! Basically, the company cannot guarantee the tech will come when you have indicated you will be home. At least give me a window 2-3 hours after the time I request...not an hour before I can even be home! Disappointed. October 22, 2013
Excellent service/ product I've always recommended Millard products to not only new construction but also with window replacement. Excellent product and warranty. Thank you October 22, 2013
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