Milgard Service

Milgard Service

At Milgard, we stand behind every window and patio door we build. If something covered by our Full Lifetime Warranty needs attention, Milgard's factory-trained technicians go out and make it right. We are committed to excellent service. Don't just take our word for it, here is what our customers say about us!

Milgard Service 4.7 5 6038 8186
Excellent customer service I have called Milgard on a couple of occasions for warranty as well as other work that I needed on my Milgard windows in our new Hiline home. The rep on the phone was very courteous and helpful. They were able to get a plan of attack put together quickly, and put into motion. When the service tech's showed up, they were very professional and detail oriented. They made the repairs and cleaned up after themselves in quick order and were on their way. I would highly recommend Milgard for any window work that you may need. October 21, 2013
Knowledgeable service tech Service Tech said he would try to stop the window order that had been done through Parr Lumber and as a customer service issue he would see to getting me the window at cost? I'd like to see what Milgards response to that matter is? Very pleased with Milgards response to this and prior window problem. October 21, 2013
Prompt and accurate Your technician proved capable and experienced. He showed up on time and wasted no time getting to work and fixing the window. The whole process was quick and efficient, from online request, initial repair date, to completion, all went very well. We will use this service again when needed, and when we need new windows we will be calling because of the quality and professional service we have received. October 21, 2013
The whole experience was great! Every person I dealt with was friendly and very helpful. I appreciated the email beforehand showing me a picture of the person coming to my house and he was very polite, removed his shoes, and did the job quickly and well. Thank you! October 21, 2013
Great service Good service is pretty rare, and Milguard is one of the rare birds. They do exactly what they say they are going to do, when they say they are going to do it. Great service, much appreciated. October 21, 2013
French Door Adjustment Sergey, Service Tech, was spot on in keeping with the scheduled arrival time. His knowledge and tools for adjusting our French doors was exactly what was needed. He was even able to reduce the bowing up of the threshold on our unit thereby retaining a good weather seal on all sides of the doors. The doors now close quietly and latch/lock as they should. We are very pleased with the Milgard products installed in our home and especially pleased with the warranty service provided by both Sergey and Alison, the service coordinator. Much appreciated. October 21, 2013
Professional, Prompt and Easy to work with. Professional, Prompt and Easy to work with. Stood behind the warranty and delivered as promised. Would highly recommend Milgard to friends, family, acquaintances. Thanks October 20, 2013
I could not have been more pleased with the customer service I received at all levels. The servide manager I worked with to replace a window due to a faulty seal could not have been more responsive. She always responded promptly to both email and voice mail and colnsitetnly followed up. THe service technicians that were involved were polite, well trained and expereincedin their jobs. I could not have asked for a better expereince regarding a warranty request. Milgard shines when it comes to this cosomer eperience. October 20, 2013
Smooth and simple. We knew something was wrong with one of the windows in our bathroom, but we weren't sure what it was. It had become hazy, and it was obviously something happening between the panes. I filed a report online at www.milgard.com, uploading a couple of photographs to illustrate the problem. Within days I had a response and a scheduled date for replacement of that window. The technician (whose name and photo had been sent to me in advance--a nice touch) showed up right on time and had the window replaced in under 20 minutes. It is so gratifying to see a warrantee honored. We'll always choose Milgard in the future. (We're patting ourselves on the backs for having ordered Milgard patio doors just last month!) Thank you! October 20, 2013
Very pleased! Excellent service! Milgard quickly honored the warranty on one window. The tech was prompt and easy to work with. I would recommend Milgard. I love my eleven windows! October 20, 2013
Great Job Thanks for fixing my windows and replacing one window. So very happy now that they are all working properly. October 19, 2013
Wow! They really stand behind their lifetime warranty! I had two sets Milgard sliding doors installed in 1998. On both, the locking levers had broken. These doors are used frequently throughout the day. I called on a window/door company who wanted a load of money to replace the locks. I thought I'd call Milgard just to see if they were covered without going through a bunch of hassles. They covered the locks with no questions asked! The warranty representative was fantastic! The service technician was on time and quick! I'm now a BIG fan of Milgard products! They really do stand behind their lifetime warranty! Thank you Milgard!!! October 19, 2013
Your service has always been great. I really appreciate the service people in our area. They have always treated me with respect and their workmanship has always been very professional. It took a couple of weeks to get the initial response to our problem and then a couple more weeks before it was repaired. That was the only negative. October 19, 2013
Excellent service and very professional. Over a ten year period, this is the second time I had to have windows replaced. That may seem like a negative but a Milgard Technician came out, looked at the windows and had them replaced without any hassling. It is nice to do business with a company that does what they say they will do. October 19, 2013
Pat and Andrew were excellent. We continue to have nagging problems with some of our 19 Milgard windows. However, the lifetime service is outstanding and we are very satisfied with our choice of Milgard. October 19, 2013
Terrible service A totally unpleasant experience from beginning to end. I had to make numerous calls in order to get a return call. I felt like the service techs had no desire to help. I would not recommend Milgard windows to anyone. October 18, 2013
On time It was an easy fix, but as a contractor I appreciate that the service tech was spot on time October 18, 2013
Outstanding service! We were visited by two separate technicians..each highly professional, articulate and well versed. The actual repair was done precisely from measurements performed earlier. We have been long time champions of your windows, and now of your warranty and service. Thank you for a terrific product and your integrity. We highly recommend Milgard. October 18, 2013
Service was excellent, service tech completed work promptly. The sliding mechanism / spring on one of our single hung windows broke, and upon arrival, the tech knew exactly what to do, and had it repaired within 20 minutes. The window now slides open & closed better than when it was brand new when it was installed. October 18, 2013
SERVICE WAS PROFESSIONAL BUT HAD A PROBLEM HAD A WINDOW REPLACED AND A REPAIR ON A BATHROOM WINDOW. UNFORTUNATELY I DID NOT CHECK ON THE REPAIRED WINDOW WHILE THEY WERE HERE, IT WAS NOT WORKING PROPERLY, AND NEEDS FURTHER PART REPLACEMENTS AND ANOTHER SERVICE CALL October 18, 2013
On time and professional. Given a two hour window for service and Dean was early. Did an excellent job or fixing the faulty window latch. October 18, 2013
Still excellent service 20 years later,after experiencing excellent service from Milgard with my new construction project, I chose them when purchasing retrofit windows for my new (old) home. Once again, a small problem arose, but they were just as responsive and professional as they were before. I will continue to buy their quality products and recommend them to my friends. October 18, 2013
I was extremely pleased with all my interactions with Milgard staff. Tanya was a great representative of the Corporation. From my first contact to report my problems with the product to the completion of remedy I was pleased with Milgard's response. The service rep was prompt to act and secure me a repair date that was convenient to us. The technician who did the in-home repair was polite and efficient and completed the work in a professional manner. I would certainly continue to purchase Milgard's poducts and happily recommend Milgard to my friends. October 18, 2013
Great warranty and service Although it's not always easy to arrange for a warranty service and the lead time for repair is longer than desirable, once the appointment is set, you can count on great service and resolution of the problem. October 18, 2013
I would have given it 1 star, but I hit it accidently. It took over 2 weeks to get an appointment. First I called and left a message on voice mail, I received no reply. Then I thought maybe it would work better if I went on your web site. It is a very bad site, I will never use it again! I waited over a week again no reply, so I called again and finely got an appointment. The guys who fixed my windows I would rate high. They seemed efficient and nice. I don't know if it took so long because I was a warranty customer, but I was not at all happy! October 18, 2013
very polite and competent very nice person. professional. Quick. Took care of the job. No complaints October 18, 2013
Andrew was great I was very happy that the company was here in Denver. fast, friendly staff from beginning to end. thank you. October 18, 2013
The best service experience! This is my first experience with Milgard windows. Every aspect of service from the initial phone call to the replacement of my windows was outstanding. Everyone was knowledgeable about the products and so helpful. I was impressed with the confirmation appointment email which included a picture of the service technician. My husband's comment was "why would you buy any other windows when you get this kind of service and quality?" I agree October 17, 2013
Prompt service The collapsible handle on one of our windows needed to be replaced. Milgard promptly sent us a replacement. Actually, they sent us five of them, in case in the future the problem might come up again. We call this good service! October 17, 2013
Excellent Response! From phone contact to service techs, response was professional and efficient. Unfortunately, we will have to wait until the rains return to determine how the new skylights perform. My expectation is positive at this point. The average rating for resolution of problem is only that it cannot be determined currently but is required to complete survey. October 17, 2013
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