Milgard Service

Milgard Service

At Milgard, we stand behind every window and patio door we build. If something covered by our Full Lifetime Warranty needs attention, Milgard's factory-trained technicians go out and make it right. We are committed to excellent service. Don't just take our word for it, here is what our customers say about us!

Milgard Service 4.7 5 6475 8766
Wonderful Experience The window technician was prompt, friendly, and worked quickly. Overall my experience with Milgard was great. December 11, 2013
You guys did great job. It would be better if the service was available sooner. December 11, 2013
Excellent service Very happy with the service, had a problem with my windows, and it was handled promptly and efficiently. The tech showed up on time, had everything ready and had the problem resolved in no time. Excellent quality work. No more problem. December 10, 2013
window seal had failed, needed a service call A new window was installed, but the seal had been compromised somehow. The builder contacted Milgard, they contacted me immediately and gave me a time and date that the technician would be by. The service technician was right on time, assessed the problem, repaired the window, cleaned it and was finished within 20 minutes. He was courteous and took precautions to make sure he did no damage to our home. I was very pleased with the service Milgard provided. Thank you, KB , Salem, OR December 10, 2013
We're EXTREMELY pleased! The technicians replaced glass in one very large window in our construction project resolved other minor issues, and told us how to care for our windows as our construction progresses. They were efficient and professional. We're very, very pleased with the service! December 10, 2013
Great Service! Service Techs, John and Sean, were fast and efficient!! My only suggestion on improvement would be when asking the customer how big their sliding glass door is - specifiy that Milgard is asking for the WIDTH of the tracking - NOT the height of the door. December 10, 2013
Repair of Milgard windows From the time that I enquired about windows difficult to open and close until they were actually repaired, Milgard's positive response and follow through was very professional. I would highly recommend their products. December 10, 2013
Prompt and courteous The tech called ahead of time to change the date and time and was apologetic. Then he called again when he was on his way, to keep me informed. December 10, 2013
Ridiculous Was told someone would call me back. Waited 5 days without a phonecall. Called back and was told that my broken window could be fixed on January 14, 2014. It is December 10, 2013. Who wants to wait over a month to have a standard 2' by 3' window replaced? They fixed a cracked window for us in the past and they were prompt at that time. Since they had the exact measurements from installation when house was built, we would have expected a better response to fix a window. I understand that every business is busy, but waiting for more than a month on something like this is simply unacceptable. December 10, 2013
Always great service and care. My windows are now approximately 13 years old. Many of them have lost their seals over the years and Milguard has been there to replace them without question. The service is professional and timely. I appreciate the life time warranty and know they will continue to honor that commitment. December 10, 2013
Great service Juan fixed all 3 of my problems and ordered new glass for the windows that have broken seals. One of the problems was a slider door off the dining area that never closed right -- I've been in this house 7+ years, and it got steadily worse. Juan adjusted it, sprayed silicone in the tracks, and now I have a workable slider door again!! Very happy. I will definitely recommend your company and your products to friends I know or anyone who asks me. Thank you so much to Juan. Very pleasant, soft-spoken young man. December 10, 2013
This was a phantastic service, efficient and fast! After we detected defective windows, we called Milgard. Within a few days, a representative measured our windows and obtained the proper coding that we could not find. He arrived on time and was fun to talk to. 5 custom-size tinted windows were ordered and installed shortly thereafter in one hour, by two of their very professional installers. Unbelievable service! December 10, 2013
Husband beamingly says "Wish everyone I worked with were as good as these guys." December 10, 2013
Very satisfied with the service. Customer service was helpful and informative. Technician was courteous and professional. December 9, 2013
Excellent Service! Staff arrived on time. The broken glass panel was efficiently and safely removed. Staff quickly replaced the panel, and the broken glass was vacuumed. Staff was friendly. We appreciated their professionalism. December 9, 2013
Lifetime warranty is a blessing The fact that Milgard stands behind their products by offering a lifetime warranty says a lot. I was unfortunate to have my huge patio door have issues. At first, I called over my dealer and he called over his installers who struggled with it. Only have dealing with Milgard directly did my problem get resolved. December 9, 2013
Excellent customer service, Milgard really stands behind their product. As always, our Service Tech was "Great"! He has been to our home on several occasions to fix a few window issues. He’s very knowledgeable about his product and on this occasion he replaced a window that had a broken seal. He also checked on a problem we were having with vertical slid windows and ended up replacing the springs in all of them… Thank you Milgard. December 9, 2013
Love Ray - he has been helpful several times Don't really love our doors - they have been problematic from day one. Not sure if it was the original installation or what, but they are really difficult. December 9, 2013
Third time of service Although the service to replace failing windows is fast and efficient, I can tell that for the first time there may be a problem developing with one of our east facing windows. All the others faced directly west. I am wondering if eventually all the windows in the house will fail and we will have to have multiple service calls over the next few years. December 9, 2013
OUTSTANDING! I was not directly involved in the scheduling, but my wife had no problems. The Service Tech was as good as it gets. He was on time, diagnosed and repaired the door, and cleaned up in well under an hour. He also gave me some good information on sliding screen doors. December 9, 2013
Very efficient. The installer arrived on time, looked at the problem, went to work, and then finished within fifteen minutes. I couldn't have done as well myself. December 9, 2013
Happy! We bought Milguard after looking at reviews of several windows on-line. In addition to comments about the quality of the windows, we looked at comments for how well a company's customer service was. Milguard had excellent ratings on both fronts and with the few minor issues we've had with the windows, Milguard's customer service has been excellent. PS - I rarely fill these questionnaires out because I am rarely impressed -most companies whether dealing with windows or cars, simply make it right. Milguard's customer service was well above the customer service I typically receive. December 9, 2013
Every thing was everything we expected. We were told service men would be there between 11:30 am and 1:30 pm. They arrived at 11:15. That usually doesn't happen. Very cold outside but they replaced 3 windows in about 1 hour. Very pleased. December 9, 2013
Great Service The Tech was on time, The weather was very cold he planned his work so the window was out a minimal amount of time. He new exactly what he was doing and he didn't leave a mess. I am glad we bought the MILGARD windows the warranty and service are great. Bobby December 9, 2013
do not qualify for warranty My family built our sisters oregon home 23 years ago & milgard has come out occasionally to repair our sliding glass door. We have two windows that have broken seals in them so we had arranged for them to be replaced. The day before it was to be replaced someone from the company called and we were told that the year our window was made the lifetime warranty wasn't in effect???!!!!!! Needless to say we are heartbroken. The year differences is by 1 year..... My husband and I are both in our 70's and cannot afford to purchase new windows. This winter we are struggling... I am extremely disappointed , why can't milgard take care of one customer? How hard is it to honor a warranty? Isn't it better to treat your customers nice rather than just look at the dollar? I will make sure to let everyone I know about my story so knowbody has to go thru this like we have. Right now I'm looking at old check stub written from sad. December 9, 2013
Very professional and service oriented. Your customer service, from the person who answers the phone to the guys who replaced my windows were great!! Very professional, courteous, and new what they were doing! Thank you!! December 9, 2013
On time, quick, and clean Left no trace of the old window behind. Clean and quick, I scheduled on line and the whole process was seamless. R. Fox December 8, 2013
Primo service experience! The technician arrived within the time window I was given. He was extremely efficient and professional; the door panel replacement was completed in no time even though he had to work around a large valence over the door. December 8, 2013
The Best I built my home and have dealt wit a number of issues. This by far was the easiest, most efficient I ever had. Not a lot of question, forms, etc. Just a simple phone call and my name. I must admit I was worried when the contractor asked me to make the call. He said the service is so exceptional it would be good if I did it my self. I had windows replaced because of mold and it was the best I have ever had for anything, anytime, December 7, 2013
Excellant service I communicated by email with the representative and he was quick to respond and very helpful. The home representative was efficient , prompt and friendly. December 7, 2013
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