Milgard Service

Milgard Service

At Milgard, we stand behind every window and patio door we build. If something covered by our Full Lifetime Warranty needs attention, Milgard's factory-trained technicians go out and make it right. We are committed to excellent service. Don't just take our word for it, here is what our customers say about us!

Milgard Service 4.7 5 6038 8186
Five star service from the git go. Rep arrived on time. knew exactly what to do. Had all the tools necessary for the job.. Was finished and cleaned the area in 10 minutes. October 17, 2013
Could not have asked for a more professional response I have been extremely impressed with Milgards service and warranty administration and execution. Extremely professional, courteous and helpful. We could not have asked for more. Rarely have we been as impressed with a company. October 17, 2013
great service requested service via email i could not belive you responded in two days usualy when i deal with emails the company does not respond im very impresed October 17, 2013
Confusing at best I had a hard time trying to figure out how to submit a service request. The voice mail of the local Milgard service rep said that I could file a service request online. I finally figured out where it was buried in the maze of menus. After I filed the request, it seemed to take weeks to get a response, even though I placed several subseqent calls to the service phone number. Once the appointment was scheduled, everything went smoothly including the installation. However, after everything was scheduled, I got an emial asking that i again describe the problem and give my address. I ignored that email since it was superfluous. October 17, 2013
Very good service. Very professional. The rep who came out was very professional. I couldn't even tell there was an issue with the windows. Our window cleaners pointed out the indications of failed seals. The rep did not even question the issue just measured the windows and replaced them. Very professional job. Thanks for making this so easy. October 17, 2013
Very quick at responding to my request! Getting a handle replaced was simple and fast. Thanks! October 17, 2013
Your an outstanding company. Keep up the good work because it's enjoyable dealing with an honest to goodness organization. Your one of a kind. After building my house, 20 years ago, I was shocked you still stand behind your product. Thanks again. Dennis Bod October 17, 2013
excellent service!!! I had (2) windows, low E, that had lost their seal.I contacted Milgard and told them which windows needed replaced and they had accurate records of my windows. My house was built in 1998.I didn't need to measure them, Milgard didn't need to send someone out to measure them.We agreed on an installation date.I was notified a couple of days prior as a reminder.They emailed a picture and name of the tech, Carlos. He called when he was about 30 minutes away.The work was completed in less than an hour.They were courteous and professional and I would highly recommend doing business with this company. They stand behind their products with outstanding customer service. B Watters Westminster, CO October 17, 2013
We are very happy happy with the service we recieved! THANK YOU!! The service was wonderful, your installer was the nicest guy. I am sorry this has taken me so long to do. The new glass for our door is so nice! October 17, 2013
Overall service was very good. We had 4 Milgard windows that had discolored over the years due to the gas escaping from between the panes of glass. I emailed and called Milgard service department with no response. Once I sent an email to the CEO I received a call within an hour and an appointment was set up for a technician to come out to our home within a few days. The technician was very professional, took measurements and inspected all windows. He said he would place an order for replacements and schedule a return visit for installation. Approximately two weeks later he showed up as scheduled and performed the work flawlessly within an hour. Other then the initial problem we had getting a hold of the service department the service was great! We are very happy! October 17, 2013
Exceeded my expectations The glass replacement service was great. It was extremely fast and efficient. The service tech was easy to deal with. We are building a new home currently, and as a result of this service, Milgard will be first on my list to call when we start looking for windows. Thank you. October 17, 2013
Great experience always! Greg has been to our home several times to service our windows. He is very friendly and professional! Greg knows exactly what to do and goes the extra mile to satisfy his customers! October 17, 2013
Unsatisfactory repair quality Asked technician to check all Milgard windows, one window was not checked and the window lock was not fixed. Need to recall technician for re-work. October 16, 2013
True customer service. Quick, efficient no questions asked service. Exactly what "true" customer service is!!!! October 16, 2013
Better than expected. Very thorough. I was amazed at how these 2 men worked so well together. They were quick and efficient too. My only advice would be to tell the person on the phone at the office, exactly where the window is located. We could have used a 2 story ladder on the inside of the house over the staircase. Result, the window was not able to be washed of fingerprints when done. Great job otherwise! October 16, 2013
My experience was not good with this comapny Upon installation of our windows and doors, we discovered that one of our French doors and the handles were broken. I contacted Milgard regarding the problem. It has taken 5 months to replace these doors and locks. There were several people who looked or should I say "assessed" the problem, even though it was already assessed prior. The representatives came, time and time again, not actually doing anything. Customer service called several times to schedule these appointments and let me know that someone will be coming. One time they came and left as they did not have the product with them, and the other time, they had an appointment with us but did not show up. Just this past Saturday, a competent installer came and finally took care of the problem. I waited 5 months and my security was jeopardizes as we had no working handled and locks on those doors. My doors were held closed by a man's pants belt. I feel that the whole experience was very unprofessional and did not cater to the client needs. Even at the end, right before they came to finally install the door and handles, customer service could not give me an accurate time as to when the installer will come. They said they would call me the day before to give me a time, but no one called. Very dissatisfied with this whole Milgard experience. October 16, 2013
Awesome We had two windows that needed work, and while both issues were not resolved on the first visit, Milgard made it right in the end. Very easy process from start to finish. A++ October 16, 2013
Honest Company that backs its products Milgard backs their products even if they are not in warranty. When we need windows this is the only company that will be called because of this type of old fashion service and respect for the customer. October 16, 2013
Prompt and courteous service, professional and friendly. I give Milgaard the best of the best ratings. Thank you for correcting the issue of a window that was defective promptly after I noticed and reported it. I would continue using Milgaard services, and I would recommend them to any and everyone. October 16, 2013
great company to work with the service rep has always been pleasant . the installers have always been pleasant and careful and clean up after themselves. always takes a minimal amount of time...Great Company, stand behind their product. October 16, 2013
Very Speedy Service I will recommend Milgard windows to all my friends. The window replacement was such an easy and quick process. I am very satified. If I ever need to install windows in a house again 100% guaranteed I will use Milgard. October 16, 2013
Great Product I have severe osteoarthritis and the sliding 4 sliding glass doors and windows suited my needs perfectly. I love these products. October 15, 2013
Great service Our technician, Jessie, was awesome and the service was great and we will be recommending and using Millgard for any windows and door services for ever. When you think of customer service Millgard is a cut above the rest. Thank you for restoring our faith in true customer service and a great product. October 15, 2013
Slider Fixed Milgard has always been there to fix whatever issue we've had with our windows. And the response and service is always in a timely manner. The in home rep was friendly and very easy to work with. He replaced the broken part and explained how it happened. Simply put....WE WOULD NOT ONLY PURCHASE MILGARD WINDOWS AGAIN...WE HIGHLY RECOMMEND THEIR FAST REPAIR SERVICE IF EVER NEEDED! Thanks for the friendly service. October 15, 2013
Very quick response Thanks Milgard for the speedy service. My wife recently had surgery and our patio door locked itself shut on a Sunday afternoon. Having three dogs and only way to the back yard was through this locked door was not a good option for my wife taking the dogs through the garage to the back yard. I call Pat Monday morning and explained the situation. Within an hour she called me and said the technician would be out later that day. I was expecting to hear it would be a couple of days. The technician was professional and took care of my looked door and put a new lock and handle on as well. I never write reviews, but you guys really took care of us. Thank You!! October 15, 2013
experience was excellent The phone followup and the service tech that came to our home was all handled with professionalism and timeliness. This experience has reassured me that we made a good choice using milgard as the replacement windows solution in our home remodel job. October 15, 2013
Very professional. Exceptional service. What I expect! I have been a longtime customer of Milgard products and their warranty and service are just a couple of reasons I like them. October 15, 2013
Happy with the service Right before I bought my house last year, the pervious owners had several Milgard windows replaced as they had lost their seal. However in the last big storm, one of those windows leaked badly, allowing a significant amount of rain to come in through the window. I anticipated a battle to get Milgard to fix it since it was out of warranty, but they were very accommodating and agreed immediately they should repair it. Unfortunately the first time they offered me wasn't until more than 3 weeks away. Since this is the Northwest, and it is October, and it could rain at any time, AND the failed seal on the window meant if I pressed slightly on the window I could create a gap big enough to stick my finger through, I pressed them on the date. The rep contacted the repair person who happened to be in my area. He was able to come out the same day. He arrived promptly, and got the window out, seal removed and replaced and back in in less than an hour. He was very courteous and apologized for the initial offer of a repair time so far out. He explained they were down a person and were getting lots of calls. I'm just glad they were so accommodating in repairing the window, and that they could get the job done in a timely manner. Nice job! October 15, 2013
I was very impressed. He was there early and completed his work quickly. The service rep was very respectful and did his job professionally. He even replaced a lock on a slider that was not on his work sheet. Thanks for the great service. October 15, 2013
Very professional! The Milgard folks were very professional from the initial request submission through installation. October 15, 2013
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