Milgard Service

Milgard Service

At Milgard, we stand behind every window and patio door we build. If something covered by our Full Lifetime Warranty needs attention, Milgard's factory-trained technicians go out and make it right. We are committed to excellent service. Don't just take our word for it, here is what our customers say about us!

Milgard Service 4.7 5 6020 8164
The service was fantastic! Brad, the tech was great. The rep was wonderful in scheduling an good time for me. I really, really appreciated the email with the tech's picture. Made me feel more secure with who was coming to my home. Thanks!! October 14, 2013
Field tech was excellent A young sounding female voice on initial phone inquiry was less than professional October 13, 2013
First contact with Milgard since initial construction - Most Impressed We experienced our first Milgard window breakage (due to rock from lawn mower). Contact with your Customer Service Representative was most reassuring and we were most impressed with your response. Being located on the Oregon Coast we often wait for necessary repairs. Not the case here, response was most timely and took place without any hassle. Your service Rep was most professional, quickly solved our problem, and answered all questions pertaining other window installation concerns. We've never received such outstanding service from any product Manufacturer. October 13, 2013
Great Product - Great Service After 12 years of in use my window(s) needed some adjustments...Milgard stood behind their life time warranty and serviced my windows to my original level of satisfaction. Great Product - Great Service. 5 Star Company. October 13, 2013
Highly recommend Mlgard! Excellent Company. We have had Milgard windows & doors installed in two of our homes and always very satisfied. Service and Quality are always the best! October 13, 2013
Helpful. All windows repaired. We appreciate that you back up your product. Forever. Thanks. October 13, 2013
Great service on newer windows but no lifetime warranty on older Milgard Windows Service on our newer window was great. Unfortunately, the bulk of our windows with broken seals were beyond the age limit for 'lifetime' warranty. Apparently the lifetime warranty does not cover all Milgard Windows, just those produced after a certain year. Too bad. October 13, 2013
Service is always Excellent We purchased our vinyl Milgard windows 14 years ago when we had our home built. They still look new. The vinyl has not discolored or dulled. Never had drafts, leaks of water or problems with the mechanically operated windows or with warping or sticking. We have now had to have several repaired due to failure of the seal between the glass resulting in streeks within the window. In each case Milgard has repaired the window without any questions over the warranty. The windows look like original after the repairs. There are no indications that the window has been repaired. The service visit is efficiently arranged by phone and confirmed by email several days prior with an approximate time range. The service Technicians call prior to arriving. They are very polite well trained and careful inside and out of the house. October 13, 2013
Overall, the service was outstanding There was a problem with parts for one window. This was resolved and every window works perfectly. The hardest part of the problerm was catching me at home for an appointment schedule October 12, 2013
Got it done I Called the Milgard customer service's 800 number -spoke with a staffer who assured me he would have the replacement part in the mail ASAP....and he did....GREAT JOB MILGARD! October 12, 2013
Promt and efficient and ON TIME There was a problem with moisture in a few of the windows. We set up an appointment for an examination of the windows. The serviceman came promptly and verified the problem. In a few weeks the windows were replaced - all of the appointments - inspection and replacement - were exactly on time. The replacements went quickly. Thank you. October 12, 2013
excellent quality control; try to improve your truck-stocking. A Milgard tech came to our house 3 times to replace two window panes. Apparently the person stocking the truck did not put the correct window panes on the truck... twice. This seems like something that could be checked before they leave their site. During the replacements, one of the new panes had a tiny scratch in it. I don't think I would have noticed if he had not pointed it out, but the tech came to replace it again. This honesty and quality control was very much appreciated and a nice surprise for us! Overall, they have great service. Just a little frustrating that we had to have a friend be at our house three times to let techs in since we are both working. Keep up the honest service, Milgard! October 12, 2013
EXCELLANT COURTEOUS HELPFUL ETC ETC GIVE HIM A RAISE! Your service tech was great Great to see young men of this caliber working in customer relations. Milgard (no matter cost) will be my choice for my next 2 rental homes windows Bob Levinson October 11, 2013
I was happily surprised at how well the repair problem was handled The repairman was very quick, precise. The whole experience was very good. October 11, 2013
After 15 years, still happy with Milgard! I am grateful for my decision over 15 years ago to use Milgard products throughout our house. They stand by their lifetime guarantee impeccably. They are quick to resolve repair issues, and are always professional. October 11, 2013
Professional service throughout - field techs were professional, fast, and thorough Follow through was prompt and as promised. I was impressed with the job take down and installation of new windows. The area was always left clean and the installation done with minimal noise. The windows look great! Thanks for standing behind your product. October 11, 2013
Slow for appoinment but service was great. The in-home service technicians assessed the window problems and ordered the corrections needed to fix the problems. He and the installers were courteous and very prompt in doing their jobs. Thanks Milgard for living up to your life-time warranty guaranty. October 11, 2013
Service call was prompt and on time. The service tech was very professional and knowledgeable. He arrived at the time I requested. He replaced two "lights" and resealed the frames of the windows. The only improvement on the service would have been a more detailed clean-up of the window sill after the installation. October 11, 2013
Great! The gentlemen completed the job quickly and efficiently. They were actually a little early which helped us with our day. Thank for you the wonderful service and now we can see out our windows more clearly. October 11, 2013
Milgard Warranty - NOT! The company claims to have warranty service on their doors. The rep came to my home and refused to repair the mistakes the Milgard installer made on the installation. His visit was a complete waste of time. Clearly not the best. Not recommended. Steve McIntosh State St Santa Barbara October 11, 2013
Makes me happy that we chose Milgard for our windows! Milgard is very responsive- even when we just need a couple of screws to tighten handles. I contacted through the website form, got a call to clarify what was needed & that was it. Thanks for the great service! October 11, 2013
On-time, very professional and fast! Perfect customer service! Millard responded to our problem quickly, and the Technicians that came out arrived on-time (rare today), they were friendly and professional and finished the work quickly. Could not have asked for a better experience! Thank you. October 10, 2013
Double Pane Window Seal Failure The seal on the stationary glass panel failed causing mold to start growing between the glass. I called for warranty replacement. The replacement service took a couple of weeks but the service was excellent. They replaced the window and hauled away the failed pane at no charge. October 10, 2013
Deanna in Cust. Serv. was very professional. Deanna, listen to my problem regarding the window seal issue. She looked up my account and immediately ordered a replace. She scheduled the installation of the replacement window. She is a credit to your organization. The installers arrived as scheduled. They replaced the window and cleaned up after finishing installation. The work was completed less than 1/2 hour. I will recommend milgard windows to my friends. October 10, 2013
Great tech Your tech was very courteous. He removed his shoes before entering our house and did the window repair very efficiently. I would definitely recommend purchasing Milgard windows based on your service. October 10, 2013
Our service was exemplary. Pat, the service rep for our area was knowledgeable, thorough, and worked in a timely manor to resolve our warranty issues. Andrew, the technician, arrived on time, was professional, and performed his work with expertise. Your associates represented your company well and we are happy customers. Thanks! October 10, 2013
The service has been terrible from working with service coordinator to delivery by service tech!!! The service was done incorrectly, took a long time and had to spend way too much time trying to resolve problem. Problem is still not resolved. Very dissappointed in Milgard Service. Used to be very good. October 10, 2013
Scheduling service a nightmare When I called to schedule someone to come out and fix my windows, the person taking the call was terrible. She had me search for numbers that weren't there, then measure the windows and was not specific on what she wanted measured. I would think Milgard has a record of all the windows in new homes. I did not have to go through any of this the last time I called for service. Also, the wait time to have the windows fixed was VERY long. When the service man came, he was great. Fast, efficient and friendly. Couldn't ask for more than that. As for recommending this service, what choice do i have. The windows are gauranteed for life I was told. I'm not planning to pay for service if it's not necessary. October 10, 2013
Best Service EVER! My initial contact took some time due to some confusion, but after contact was established, It went AWESOME! I have worked in an industry where I delt with contractors and even then, they could not compare to the service I received from Milgard! I have had the best time opening my windows that I forget how easily they open now and start to use 2 hands. The tech was very informative and detailed as to what I needed to maintain HEALTHY windows. It was very SIMPLE, FAST and most of all EASY as the tech was very prepared. But I did realize after he left that I had a window done that was not on my list and now must request service again. Not worried as I know that I will be HIGHLY SATISFIED! October 10, 2013
window replacement From Start to finish I was impressed with Milgard. I had 2 windows that needed to be replaced. They were ordered, scheduled, and delivered without a hitch. Installers were very pleasant and professional. Thank you Nick from Poulsbo October 10, 2013
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