Essence SeriesÂ® Wood Windows
CAUTION - SmartTouchâ„¢ Lock is VERY LOUD!
We are in the middle of a remodel and recently installed seven Essence double hung windows with the SmartTouchâ„¢ lock throughout the house. The windows seem to be good in many respects but I am very dissatisfied with the locking system. It looks nice but the latch requires you to slam the window shut in order to close and lock it. It is far from ideal if anyone is asleep in the house when you need to close a window! And I'm not confident that either my daughter or grandmother will be able to operate them at all, given that a fair amount of elbow grease is required in the slam closing process. I'm sorry to report that with the trim yet to be installed on the new windows, we're already saving money for new sashes.
Except for this locking system, I think we would recommend these windows.
August 25, 2014
pretty good, but could use inprovement
I have 13 essence double hung windows and some awning and picture windows in my home. The overall use and durability has been good. However, they just feel like not a very refined design. The spoon lock hits the upper casing/stop. It leaves a dent in the painted wood. Ths original double hungs have a nice brass stop to prevent this. The fitment of the interior wood is ok. These windows all are snap together, thus painted joints crack. The casing seem kind of thick compared to other windows. However, I shopped lots of different windows before buying these and even though I liked other windows more the overall value made me choose the milgard essence. Nonetheless, a little better engineering would have really made this window shine compared to others. Milgard customer service has been great. I had one of the lower sash slide pins break while cleaning them. Milgard came right out and fixed it. These was a little inclusion in the casting. I think this was an exception none of my other windows have had any issues.
June 18, 2014
The winows look great in my house, they are just what I wanted and expected.
So far, so good. I have only had the windows for two days.
June 5, 2014
Poor qualitiy review before window was shipped. Insulllation has pulled loose from bottom of window. How does a home owner fix that after installation. Very unhappy.
April 24, 2014
The door machanism does not work properly. These are very expensive doors and have not worked correctly. Very disappointed with quality.
December 24, 2013
These outswing French Doors are beautiful. Make sure to get specifics on operable sidelights and screens. We were told sidelight screens were included but apparently they are not.
November 14, 2013
Excellent Cusomter Service
I had a problem with window closing after 9 years of use. The rep David Vargas came out and determine the problem right away with professional knowledge and insight.
I highly recommend using Milgard's and will buy their product again.
November 5, 2013
Milgards products are top notch!
We have been installing Milgard windows and doors for 10 years.
Never had a problem with Milgards products they are simple to install and extremely well made!
My clients love the warranty.
Northern California Contractor
October 5, 2013
The people at Milgard have all been great. The person I scheduled installation with and the guy who came to install were very nice and courteous; however, a large number of the replacement windows that were installed, less than 2 months ago, have already clouded up again. I will have to call those nice people again.
September 29, 2013
Glider Window Review -- Smoothly operational
Our Essence Glider windows are fantastic. We love the one-touch automatic locking feature that comes with Essence. We love that Essence has the special chamber in case of outside water that keeps our interior wood frames dry. The windows are very solid and close smoothly. We could not be happier with them.
Also, we highly recommend the Pure View screen upgrade option since you cannot see the screen at all. Recommended especially for windows you spend a lot of time in front of with a view. They are delicate and were damaged on install but now that we have them replaced are fantastic.
September 20, 2013
Essence Casement Windows -- very nice could use slight improvement
We love having casement windows--check with the installer to have all open same wall same direction to catch air flow better. These make for a nicer view since there is no middle bar. I am disappointed in the hardware latch though since it is of a plastic nature (seemingly not nearly as durable as our other brand casements) and seems like it could crack over time. We love the Milgard lifetime warranty though so that should this happen we expect we can get it replaced easily.
September 20, 2013
Window hardware could be better
We ordered a picture window with a casement window on each side to replace an old single pane aluminum window assembly in our living room. The windows were unfinished douglas fir. The overall quality of the window assembly is adequate, but we had a few surprises. Some parts of the window (the side of the window that covers the casement latches) are not solid wood, but are a thin veneer over fiberglass. The window latches and the trim around the latches look like metal, but are plastic, as are the covers for the casement cranks. We discovered this when the plastic latch and trim on one of the two casement windows broke right after installation. The folks that sold us the window said that Milgard would send replacements, but we haven't received them yet.
On a separate note, Milgard doesn't provide much information about finishing the wood window. Some of the wood components are fairly difficult to access for finishing The company seems to focus primarily on architects and contractors.
Overall we are happy with the look and operation of the windows but wonder if another brand of wood window would have been a better choice.
September 18, 2013
I really am unsure of the windows I have but I appreciate the warranty service.
Our problem was taken care of promptly and without hassel.
I would recommend the windows based on the fact that you really do back up your product.
September 11, 2013
Dependable company great product
I have been buying Milgard windows for 30 years for new construction and remodel projects. The look and utility is excellent. I trust the product and trust the companyl
September 11, 2013
Excellent post sale services.
Our windows are Vinyl Classic, a higher end than others then made but no longer offered.
Excellent service post sale.
September 10, 2013
I am so pleased with Milgard product, their service and warranty.
although it was difficult to communicate via email and limited phone call, i received the best service and replacement of all troubled areas relating to windows throughout my home. thank you to the customer service call center, to the workers and all involved to assist me with my windows!
September 10, 2013
This product is difficult to use
I find closing and latching this door hard to operate. Moving the handle up to latch the door securely is awkward for both my wife and me. It is not intuitive to first time users, guest.
September 10, 2013
great product and excellent customer service
I've been very happy with the windows that were installed at our house. The house is noticeably warmer and it's easier to open the windows when the weathers nice. We had a kitchen window crack possibly from extreme cold and they replaced it no questions asked. The first time the window they sent out wasn't an exact match so they came right back a day or so later and made it right. Quality product and great service!
September 10, 2013
this windows really has a good featurres
the windows is really awesome we really like it but the sliding door and the screen is not really good dos not have good feature the screen is not closing and the in side look so cheap the hardware very skinny not look good at all so we will not recommend this door to any one .
September 4, 2013
Beautiful inside and out.
The quality in the design and construction of the window is superb. It is noticeably cooler and quieter in my rooms.
Take care that you have reputable installers so that the trim is installed correctly to complete the finished product.
You will find yourself admiring your new windows for some time.
August 1, 2013
Love the look and the way they glide..
Love these windows to death, will brag about them to every one I know. Also would like to say that the men who installed them were very professional, and very nice.
July 12, 2013
These Awnings are Awesome!
After installing a Milgard Essence glass front door with which we could not be more happy, we proceeded to order our new windows. We were so pleased to to see that our new awning windows were so well packaged for delivery. Milgard made the xtra effort to ensure they arrived in great shape for our installation. Our windows are quite large yet they operate effortlessly as the hardware is strong and efficient. Inside and out these windows add beauty, warmth and value to our home. We could not be more pleased and will continue to use Milgard Essence as our only source of windows in the future.
March 22, 2013
Windows leak and whistle when wind is blowing
Purchased 6 Essence double-hung windows because of the wood appearance at local showroom. Visually the windows look great. Unfortunately, shortly after installation the first wind storm arrived and I immediately heard a whistling sound coming from the windows. Not just one window but all 6 windows had the same issue. We have had subsequent wind storms and each time the windows have the same issue...leaking and whistling. While waiting on service we have had to resort to minimizing the leaking and whistling by inserting folded strips of paper in every slit between the window/glass and the frame. We have noticed that as soon as the wind kicks up the rooms where these windows are located become drafty and cold. Hoping that service can come up with a solution... and soon!
February 20, 2013
the windows are beautiful and well insulated
I am unable to give a complete review of the Milgard Essence series, because although the windows are beautiful and well constructed we have had some problems which have not been resolved. The company and the installer have been willing partners to work with in attempting to fix the problem, but it is not yet resolved 6 months after installation.
Our windows were installed in Aug. 2012. more than 50% of them had some substance either between the glass or on the outside of the window. After multiple attempts at washing it off, several of the windows were replaced. We still have some affected windows, but at this time of year the angle of the sun is such that the imperfections are not visible. Next summer, we anticipate that the problem will be resolved, most likely by replacement of the defective windows. We have no reason to believe that either Milgard or the installer will not continue to honor the unique lifetime warranty that comes with Milgard windows. I can't emphasize too much that the level of support has been flawless. Hopefully I will be able to write another review next summer that will be unequivically and completely positive.
January 25, 2013
This is a beautiful, well built window.
We are very pleased with the Essence windows installed in our home. The quality of the window is outstanding and the beauty of the clear grain fir interior of the has added a warmth and richness to our home.
January 2, 2013
Most notable to me is the quality construction of the windows. We purchased a total of 9 windows and each one worked perfectly. The locking mechanism is pretty much automatic and the movement is precise.
We had one flaw with a bent frame on a window screen and true to our contractors opinion, it was replaced promptly, no questions asked. Thanks Milgard.
December 19, 2012
oversized Milgard Clasic Vynl Garden window
Many kuddos to Express Window Services for their professionalism and flexibility.
As well, they performed a beautiful installation without a mess during or after their time here.
Thank you for referring them to me. I will use them again as needed as well Milgard products. The new garden window is beautiful and functional.
November 15, 2012
Best exterior of any brand! No ugly clad seams.
Our first job with Essence was a huge 8 ft by 7 ft triple double hung with a 1/3 barset. Wow it looks great and is the smoothes acting window ever. The customer loves it and even came back in just to tell us how great it is. The exterior finish is a painted wood look (We used the green exterior to match the customers existing 1940's windows). It is not the clad aluminum or vinyl coatings the other brands use.
We are now using it in a 1911 historical restoration as well as for an upgrade in a newer home. Thanks Milgard, Dave D.P. Door Co. Rancho Cucamonga & Claremont Calif.
November 5, 2012
The size of our windows makes them very difficult to close and lock
The windows we purchased and had installed are very difficult to close and line up to lock. We were not warned before purchase that because of the size and style of our window it may be difficult to close them. Also Milgard has outside contractors order and install its windows. Which i think hurts your buisness because i think i would have been informed a head of time about the difficulty of closing this style of windows when deciding which product was best for our house.
November 2, 2012
Quality, Service and Price
I researched the market for 2 months looking for the best American window that was 1. not plastic or wood 2. had thermally broken glazing system 3. triple pane 4. had real gaskets. 5 sadly my client wanted double hung
We're Rocky Mountain Passive House. We normally don't use any American made windows in our buildings. They're not good enough. When compromising overall u-value and going American, Milgard fiberglass is the best price, performance of any American made window. The ultra double hung, triple pane, t &t, is just better quality than the other big manufacturers.
October 24, 2012