Rated 5 out of 5 by mathteacher Stellar service and quality install.
If we could give this company a higher rating we would. LOMAX has just completed the third project that they have done for us. Sales person was excellent! Not pushy and very informative. It took a while for our windows to arrive but we are so happy with the install and the service we have received from LOMAX that it was well worth the wait. We have recommended LOMAX to our neighbors and LOMAX has been a consistent performer on their project as well. If you want the best, look no further than these guys. Well worth the wait.
May 13, 2015
Rated 1 out of 5 by KWagner Horrible customer service
If I could give them zero stars I would. They scheduled 2 different install dates and never showed or called to say they weren't going to be able to keep their appointment. They just didn't show up. We had to track down the general manager many times to find out why they weren't showing up and what the status of the install was. He would tell us he would call us back with information by a certain date and time and literally never followed through - not once. We were only given excuses and apologies. When we couldn't get a resolution through him we attempted to email and call on more than one occasion the owner and she wouldn't contact us either. The lack of communication and follow through with this company was unprofessional and unacceptable. After being given the option to continue to do business with them and eventually have a window installed, just buy the window from them or receive a refund of our deposit we decided to cut ties with Lomax Windows and our deposit was refunded. By that point they had already been given several opportunities to prove themselves as reputable professionals and each time had shown us they were not a trustworthy company to do business with. I have no idea how they have been in business for 30 years, but I strongly advise consumers not waste their time and money with this company and group of individuals.
April 13, 2015
Rated 1 out of 5
by Ginna We have been waiting since 8/1/14 for them to finish our windows.
The windows were not measured correctly. The finish on the wood was very poor with dust under the clear coat, places missed. We have not received all of our windows yet. The sliding glass door was stained a different color from the other windows. Our trim was finished so poorly we could not accept it. Nine of our windows had the wrong jam extensions and have about a 3" difference to the front of the wall. There has been no cooperation with trying to get our job done. Our house is a mess. We have no privacy as our blinds and drapes had to be taken down. We are missing at least five screens and numerous pieces of hardware.
March 21, 2015
Rated 3 out of 5 by Interact Product outstanding - installers left quite a bit to be desired....................
Milgard windows are dollar for dollar a high standard product. Lomax (one of their dealers) changed owners - or something- a while back and the change was obvious, from their use of outside contractors for installation to the follow-up of new field personnel / management was disappointed the second time around. Buy the window get installers that know..............
January 13, 2015
Rated 1 out of 5 by DodgedABullet Dodged a bullet!
Based on the review below I have to thank LOMAX for revealing, what I consider to be, their lack of professionalism BEFORE I had an unfortunate experience of actually being one of their customers. After two failed attempts, and a waste of my valuable time, to get Lomax to come to my home to measure and quote - and after having my email ignored by the owner (my third attempt) I got the message loud and clear. I am grateful that I dodged making a potentially expensive and erroneous mistake. We are so fortunate to live in an area where there are other locally-based window companies who actually choose to conduct business and connect with their prospective customers.
October 22, 2014
Rated 1 out of 5 by Taylors Lousy customer service
My husband and I had Lomax order and install 2 sliding patio doors for us; one of the doors was cracked on installation and the other was installed even though it was too large for the opening. The door that is too large does not slide correctly, and neither does the screen. The owner came to our home, broke a piece out of the top track and told us he would come back in 2 weeks with a new part -that was over 3 months ago. We have never seen the owner again, and he has not returned any of the messages my husband has left.
July 31, 2014
Rated 5 out of 5 by webville Great customer service,dollow through, communication, and on time.
Lomax provided an informative estimate visit at our home, and professional measuring to confirm our order. The workmanship for installation was very nice. They cleaned up all the old windows and debris. Thanks so much!
July 27, 2014
Rated 5 out of 5 by SimperFi A pleasure to deal with besides quality product.
Got Lomax's name off a list of approved dealers (by the City of Fort Collins) from the Energy Audit Company. Lucked out and picked a winner. Really felt like my concerns, cost, and requests got top priority. I dealt with the owner, Max, who I strongly recommend and a really fun and experienced installer, Dominic East. Demand them both and you CANNOT go wrong. Really happy with the finished product and results. Did the whole house !
Fort Collins, CO
June 28, 2014