Pristine Windows Inc (Torrance)
Pristine Windows is simply the best
We were looking to replace 10 aluminum framed, single paned windows and a sliding door in our 40 year old house. Had several vendors come to our home to do their lengthy 2-3 hour presentations on why we should go with their company instead of the competition. They come at you with high pressure sales tactics and say if you buy now, they will give you a substantial discount.
When Bruce from Pristine Windows visited us, he was very casual yet professional. He could tell we've sat through the lengthy presentations so he cut right to the chase. Asked us what we wanted, provided us with some options, took measurements - all in less than 30 minutes. Later in the day, he provided a no-hassle quote via email. Turns out his quote was the lowest of all. We had more questions so he invited us to his shop. When we thought we made up our minds, we saw there were so many features to the windows and doors that we began to question our decision; so he answered everything we asked about them and helped us solidify our choice. We decided to go with the Milgard Ultra Series (fiberglass framed, double pane, low-e glass) for both our windows and sliding door. Despite his quote being the lowest, we were still able to negotiate a discount. On top of that, he told us that Milgard offered a $30 rebate per window/door - another $330 off! None of his competitors notified us of the rebate.
When the installers led by Norman came out, they were also very professional. Since our home was built before 1978, they had to follow EPA guidelines in order to safely remove the old windows. We had to vacate the premises for about 10 hours and almost everything inside was covered in plastic sheets. We dropped by a few times to see how things progressed and Norman updated us on how the installation was going. After they finished, all the plastic sheets were removed and any trash was thoroughly cleaned up.
Except for a few scratched windows and a cracked frame which might have been caused during transit from the manufacturer, everything went well. Norman promptly contacted Milgard regarding the damages and they were replaced within a few weeks of the initial installation. Bruce followed up with us to make sure we were completely satisfied with their service. We highly recommend Pristine Windows!
September 24, 2013
Great experience with Pristine Windows
We were looking to replace energy inefficient windows in our 25 year old home. Bruce from Pristine Windows came out and presented a range of options that would work for our house. Bruce did a great job dealing with the myriad of configuration changes we sent his way as we worked to finalize our order. We live on a busy street, and Bruce's recommendations for sound-proofing windows upstairs were great.
The installation crew was first-rate and their attention to detail and cleanliness were very impressive. Our windows were installed on schedule and the crew left our house clean each day. There were some anomalies with some of the window openings, and the crew worked around them flawlessly.
If you are looking for a company that you can trust and folks who take pride in their work, look no further than Pristine Windows. Thank you to all for making our experience an enjoyable one!
August 26, 2013
This dealer provided excellent service in purchasing and installation.
I was quite pleased with the service provided by Pristine Windows. I was looking for replacement windows that matched previous installed windows. Pristine Windows was able to order exactly what I wanted with no problem. The windows came in on schedule. The installation team showed up on time and completed the installation as estimated. It was wonderful not having to deal with any issues.
August 8, 2013
They were great from start to finish!
My wife and I had a great experience with this dealer. The salesman had knowledge of the product and gave us great recommendations. The installation crew worked efficiently and left the house as clean as it was when they showed up. We will definitely be recommending this company to family and friends.
April 5, 2013
Great service, price, and installation!
I was very happy with the service, price, and installation of our new Milgard windows. I would highly recommend them to anyone looking to replace their old windows.
January 11, 2013
Great Price and Workmanship
Worked with Bruce Morimoto at Pristine Windows Torrance and was totally happy with their price and workmanship. The most important part of a window replacement job is to hire an experienced and factory trained installation team. Other companies just insert a new window in the old frame, whereas Pristine removes it giving you more visibility. I would highly recogmend them to my family and friends.
January 8, 2013
The dealer has great customer service.
The dealer was very responsive, geat customer service, and did not in any way to try pressure us in making a decision.
December 30, 2012
Responsive & Professional
I found everyone at Pristine Windows to be very responsive to all my questions and very patient and accommodating when dealing with my HOA. The installation crew was extremely professional and may have actually left my place cleaner than when they arrived. We love our new windows and would definitely recommend Pristine Windows to anyone looking to replace their existing windows.
December 19, 2012