Houston Window Experts
No return call
We were broken into on a Friday night. We called Houston window Experts about 8:30am Saturday morning needing a replacement window. We never received a call back. Website says call Bobby the owner on top of site and the video says they want to help people. Not returning their calls does not sit well with me. I understand that everyone is busy in this good economy, but I also had a lot to deal with from the burglary, so a phone call even to tell me they could not help until...date would have be en helpful. No response indicate something to me. In their defense they do not say they have 24 hour or emergency service and the others that we called also did not return calls. Still disappointed.
September 21, 2014
great customer service
very knowledgable, great sales process. prompt, efficient, thoughtful. my ony complaint would be that the blinds were put back up haphazardly.
August 5, 2014
Excellent service from start to finish.
After several estimates from high pressure commission sales people from well known companies in the Houston area, Jeff Ludy of Houston Window Experts was a refreshing breath of fresh air. Jeff's sales approach was geared toward what was best for my home and my pocket book rather than commission. From the initial sales call to installation, Houston Window Experts were professional and attentive and were always available to answer questions, The installation crew were exceptional, professional and thoroughly cleaned the area upon completion. I will be replacing the front windows hopefully next spring so Jeff - expect a call! Well done, good job Houston Window Experts.
August 4, 2014
Very good experience
Dealer was very knowledgeable and responsive. Did a great job of staying in touch and communicating any updates. Will recommend him to friends.
August 4, 2014
Millard and Houston Window Experts solve the problem
My house has several closely spaced narrow windows with small arched accent "eyebrow" windows.
The Milgard narrow frame windows were the only replacement window on the market which would work for us. The other wider frame window would have obscured too much glass and the wide white frames would have lo resented a very strong visual element drastically changing the appearance of the house.
August 2, 2014
Great new Windows!
Knowledgeable, helpful and friendly. Need to re-order 1 window due to sizing issue was done quickly and without hesitation by dealer. Installation was completed timely and well, but required some oversight by owner to be comfortable with process. We are very pleased with our new windows.
August 2, 2014
Huge difference in my kitchen!
My husband and I knew we needed to replace our windows. Our kitchen was especially cold and drafty in the winter. We decided that our budget could afford to start with the kitchen and starting contacting window companies. After talking to Jeff, we knew we could depend on both his expertise and the Milgard windows he recommended. The new windows were installed by a personable, knowledgable team of guys, and they cleaned up, patched up and repainted every window area when they were done. What a difference! The windows let in so much more light without the old solar screens. We are just thrilled with the results and are already planning to replace all the rest of the windows. Excellent product and excellent service!
June 26, 2014
This dealer will make you feel spoiled and exceeds all of your expectations
Jeff is very knowledgeable about the products he sells, and he has a keen sense of what would look good on our home. He earned our trust by respecting our time, our home, our budget, our design tastes, and answering all of our questions. We felt honored and spoiled by the personal attention given to us throughout the entire deal. From the initial sales call through the final walkthrough of the completed installation.
April 4, 2014