Rated 5 out of 5 by brookster Best customer service; great installation; smooth process
An incredible service all around! We had 13 windows replaced in our old, 1909 Portland home. The service was amazing from the start -- Mo came out to meet us and helped us decide on the best style window for our home. We chose Milgard Essence which really matched the style of our home and met our needs. Mo was flexible, open to my 100 questions and always responsive. The installation was impecable -- the crew was professional, clean and incredbily efficient. All 13 windows were installed in two days and our house was back to normal. The scheduling, paperwork and follow-up processes were timely and accurate. Mo helped me find painters, pointed me to solutions for childproofing and came to my home for a final walk-through. Looking forward to replacing the rest of our windows!
May 31, 2013
Rated 5 out of 5 by JohnZ When buying a replacement window, it pays to shop around
John Z. – King City, OR – August 15, 2016
About 6 months ago we noticed a window in the front of our home had moisture between the panes. As time went on the moisture grew and we realized it needed to be replaced. I knew Home Depot offered various home repair services, so I called and a few days later a salesman came out and made a presentation. He tried to close me that day but I told him that he was only the first company I had contacted, so get back to me at the end of the week. I also contacted a company that replaced only the glass in my current Milgard window and got his bid. Finally, I contacted a local company Clear Choice Windows & Doors. I happened to mention that I had also gotten a bid from a Home Depot representative. Mo, the owner of the company, said he would send someone out to give me a bid but also suggested I look up the reviews for Home Depot. I did and was shocked! I never expected such a large company that I had dealt with for years (when buying home repair supplies) to have such consistently poor reviews (and horror stories) for years…all across the country! I then looked up the Clear Choice reviews and noted they were consistently positive on the price, the product (Milgard) and in dealing with the company. As it turned out the bid from Clear Choice was less than half of what Home Depot quoted and only a few dollars more than the company that would have only replaced the glass.
The other thing was Mo and the other people I dealt with from Clear Choice were ALL amazingly friendly and helpful. By the way, the guy from Home Depot never called me back.
The window was recently installed and it looks great. I would DEFINITELY recommend you call Clear Choice Windows & Doors as one of the companies where you get a bid if you need a window replaced!!
August 15, 2016
Rated 5 out of 5 by CBJennie Fantastic Service and Education from Clear Choice!
I would give Clear Choice 10 stars if I could! Every person that I have worked with from the receptionist to installers (Tom and Dylan) to owner (Mo) have been fantastic. I had a leaky window that was installed by another company that needed to be repaired. When the original installers didn't return my calls after several days (with water from outside coming inside my house!), I reached out to Clear Choice to come and fix the window. They exceeded my expectations, showing me how the original installation leaked and why they take extra steps to be sure their installations won't leak. They even took pictures throughout the process to show me which repairs needed to take place, and to help with an insurance claim. I could not be happier with the level of professionalism and customer service, and would gladly recommend them!
April 20, 2016
Rated 5 out of 5 by Seller Excellent Customer Service
Although Clear Choice could not perform the work of my specific request, they took the time to discuss alternatives for me and provided local service recommendations.
February 20, 2016
Rated 5 out of 5 by GrannyJane Excellent Service
This company rates a wow. They went beyond doing what they said thry would when they said they would do it. The owner came and personally helped us select windows that compliment the style of the house,When one of the windows demonstrated a manufacturing defect several years later, they contacted Milgard for me and made sure I got satisfaction. This is a great company to do business with--friendly, courteous, and professional.
January 21, 2016
Rated 5 out of 5 by Ted4 Was patient and worked to carefully assure the order was correct
The dealer was patient and worked with me to identify the characteristics I wanted for each side of the house. For the South I wanted good solar gain for winter months. For the East I wanted an emphasis on good light transmission. For the West I wanted good summer time solar rejection. For the north I wanted a very good U value. For all the above I wanted to also have good U values. I was able to obtain a good tradeoff for all of the above.
December 24, 2015
Rated 5 out of 5 by Geof Beautiful work, responsive professional service
I had half of my 30 year old windows replaced with fiberglass Milgard windows. Out of 5 bids, Mo was clearly the best choice. I have had one window fail its seal (manufacturers problem) and Mo has been great in getting it replaced. I love my new windows.
December 9, 2015
Rated 5 out of 5 by homestead Quick response
Problems always come up on any construction project. Clear Choice goes after the problems until they are fixed to your satisfaction. The windows are great, quiet and energy efficient.
November 19, 2015