EnergyGuard Windows & Doors
Pleased with service
We had Energy Guard replace 16 of our windows with Milgard woodclad windows. We appreciated Darren's knowledge of the products and how to properly do replacement installation. We also attended a seminar sponsored by Energy Guard at the Milgard factory. This expanded our knowledge and understanding of what we wanted and needed before we decided on anything including which company to go with for installation.
Everything was done in the time frame specified. Four of the windows we noted did not have the exterior flashing installed. These windows had been missed. My husband noticed this within a couple of days of the installation because he was painting the trim. Also, he found that some of the debris had not been cleaned up. We called Darren, the owner, and he came over right away. He was not pleased with the omission of the flashing nor the incomplete clean up on the part of his crew. One of the crew had a baby in the middle of our windows and left when he got the call. Another crew member was new. Darren said that was no excuse. Everything was remedied quickly. We were pleased with the quick response to our call.
We will have more windows to replace in the future and will likely use Energy Guard again. We can highly recommend.
August 25, 2014
EXCEPTIONAL service in every aspect of the job!!!!
Mike was our friendly, helpful, straight forward sales guy and Darrin got involved in planning an area that was challenging due to the way our home was constructed. I stopped by the office to get help selecting our new front door and Nancy gave me a gift card to a very nice local restaurant just for coming in (Of course, since we're spending all this $$ on windows, we could use a gift card for dinner!). We received lots of good guidance in selecting the windows that would provide us with the best value while complimenting the style of our home. The price was significantly lower than the other bid we got and Energyguard honored the Angie's list offer on every window purchased.
The job started on the day promised and the crew arrived exactly when they said they would. Greg and his crew were friendly, professional and respectful of our property. We were amazed at the amount of work accomplished on the first day and how nicely things were cleaned up before they left. We're on our 2nd day now and they're finishing trim and installing a beautiful front door.
We've done several projects recently and Energyguard is the only group we've worked with who delivered, installed and finished everything promised in the time frame originally agreed on. We would highly recommend Energyguard in Newberg! We could not be happier with the end result!!!
July 29, 2014
A Fantastic Experience
Darrin came and gave a bid along with suggestions of types of windows and doors to replace the existing windows and doors with. The bid ended up being a great price. They were very professional and got them all done in 3 days . In addition, they prepared all the paperwork for me to submit to the energy trust to get our energy rebates. This was a fantastic experience. I have already referred our neighbors and they are having their windows installed soon.
March 27, 2014
Great customer service and attention to detail
We had all of our windows replace this last fall by Energy Guard. We were looking for quality windows, and a high level of service but didn't want to spend an ton of money on getting new windows installed. We picked Milguard after looking at Andersen (very expensive), and Jeld-Wen (solid, but not as good quality/level of service as Energy Guard). Overall the installation went well, and we are very happy with the windows. The only glitch was a mix up in one of the windows design. This was fixed within a week and was very painless (no questions asked or bickering about the mix up on the design). Darren was great to work with, and had some good ideas beyond just replacing the existing windows with the exact same windows. I would highly recommend Energy Guard as they were very profession, did quality work, and they have a quality product. We have gone thru a number of wind, and rain storms since the installation and have not had any issues which is the real measure of success.
February 23, 2014
Very comfortable with the communications
We were very comfortable with the communications and appreciated the willingness to suggest options that suited our needs. They got the job done before our baby arrived as promised.
January 3, 2014
This dealer has warm, professional, and responsive staff.
We had a tight deadline in which to sell and close on
mom's house. Energy Guard worked us into their busy schedule to help us meet the deadline. Staff were friendly and informative in helping us consider different options that would take into consideration cost, ventilation, and matching the look of the windows being replaced.
October 22, 2013
Great advice, super professional crew
Worked with Darren and Nancy to replace four bedroom windows in our 84 year old Craftsman home. Darren helped me make the right choice for what I wanted to accomplish, and that was the Essence series. We currenlty have renters in the home and they reported that the crew was great to work with, and they love the new Milgard windows. There are more windows to replace over time and we'll come back to Energy Guard for the rest.
July 31, 2013
Everyone we worked with during the process was helpful, courteous and went out of their way to provide us with information and paperwork we needed. We could not be more pleased. We asked for business cards for our friends so that we could refer them to EnergyGuard.
April 23, 2013